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Dr Deepak Agrawal
Additional Professor, Neurosurgery & chairman, Computerization
All India Institute of Medical Sciences
New Delhi
AIIMS APPOINTMENT SYSTEM
THE FAIRYTALE SO FAR
BACKGROUND
• 9000-10000 OPD Patients/ day
• Start queuing up since 3AM
• Multiple Queues
• Those who cannot be seen keep
trying their luck every day
2013
• No Appointments
• Only registration for walk in patients
• Registration process was computerized by
NIC
• ‘No need’ for an appointment system
NEED FOR AN APPOINTMENT SYSTEM
• Patient does not have to stand in multiple
queues
• Can take a date convenient to him/her
• Details of the doctor/ room/ location are
available to him in advance
REVAMPING THE OPD REGISTRATION MODULE
Alice in Wonderland
WISHLIST
• Common appointment system across AIIMS
• Should take into account the local policies of
various departments
• Highly configurable
• Allow Auto-doctor select
• Allow PA’ s to give appointment to specific
doctors
Alice Laughed
• “There is no use trying”, she
said “one cant believe
impossible things”
• “ I dare say you haven't had
much practice” said the
queen. Why when I was your
age…
Alice in Wonderland
NIC
• Developed the module after many
iterations
Alice in Wonderland
ONLINE SYSTEM FOR APPOINTMENTS
Middle of 2014
• Only for follow up patients with UHID number
February 2015
• Android App
• Online appointment system for New Patients
April 2015
• Aadhaar linkage
Alice in Wonderland
VARIOUS MEANS FOR BOOKING APPOINTMENT
VARIOUS
RESOURCES
AIIMS EXIT
COUNTERS
IVRS
CALL
CENTRE
MOBILE
APP
WEB
PORTAL
CURRENT SYSTEM
• 170 OPD’S & Clinics
configured
• Highly configurable
• E-OPD Card
• Linked with payment
gateway
FUTURE DIRECTIONS
• Integration with Queue
management system
• Customised
instructions to patient
based on OPD/Clinic
selected
• SMS/ Email integration
ACHIEVEMENTS
• We have succeeded in
cutting the crowd outside
the RAK OPD by half.
• About 50 per cent of the
total patients seen by a
department are already
through prior
appointments.
THANK YOU
Alice in Wonderland

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Aiims appointment system- Our Journey

  • 1. Dr Deepak Agrawal Additional Professor, Neurosurgery & chairman, Computerization All India Institute of Medical Sciences New Delhi AIIMS APPOINTMENT SYSTEM THE FAIRYTALE SO FAR
  • 2. BACKGROUND • 9000-10000 OPD Patients/ day • Start queuing up since 3AM • Multiple Queues • Those who cannot be seen keep trying their luck every day
  • 3.
  • 4.
  • 5. 2013 • No Appointments • Only registration for walk in patients • Registration process was computerized by NIC • ‘No need’ for an appointment system
  • 6.
  • 7. NEED FOR AN APPOINTMENT SYSTEM • Patient does not have to stand in multiple queues • Can take a date convenient to him/her • Details of the doctor/ room/ location are available to him in advance
  • 8. REVAMPING THE OPD REGISTRATION MODULE Alice in Wonderland
  • 9. WISHLIST • Common appointment system across AIIMS • Should take into account the local policies of various departments • Highly configurable • Allow Auto-doctor select • Allow PA’ s to give appointment to specific doctors
  • 10. Alice Laughed • “There is no use trying”, she said “one cant believe impossible things” • “ I dare say you haven't had much practice” said the queen. Why when I was your age… Alice in Wonderland
  • 11. NIC • Developed the module after many iterations
  • 12.
  • 14. ONLINE SYSTEM FOR APPOINTMENTS Middle of 2014 • Only for follow up patients with UHID number February 2015 • Android App • Online appointment system for New Patients April 2015 • Aadhaar linkage
  • 16. VARIOUS MEANS FOR BOOKING APPOINTMENT VARIOUS RESOURCES AIIMS EXIT COUNTERS IVRS CALL CENTRE MOBILE APP WEB PORTAL
  • 17. CURRENT SYSTEM • 170 OPD’S & Clinics configured • Highly configurable • E-OPD Card • Linked with payment gateway
  • 18. FUTURE DIRECTIONS • Integration with Queue management system • Customised instructions to patient based on OPD/Clinic selected • SMS/ Email integration
  • 19. ACHIEVEMENTS • We have succeeded in cutting the crowd outside the RAK OPD by half. • About 50 per cent of the total patients seen by a department are already through prior appointments.
  • 20. THANK YOU Alice in Wonderland

Editor's Notes

  1. Are you crazy- there is No need for an appointment system. Already we are innudated with patients. Why do you want more?