The appointment system was the vision of Dr Deepak Agrawal and supported by Prof MC Misra, director AIIMS.
NIC helped in developing the software and implementation was done by AIIMS Team (Tripta Sharma) and NIS (Nusring informatics specialists) led by Ms Metilda Robin
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Aiims appointment system- Our Journey
1. Dr Deepak Agrawal
Additional Professor, Neurosurgery & chairman, Computerization
All India Institute of Medical Sciences
New Delhi
AIIMS APPOINTMENT SYSTEM
THE FAIRYTALE SO FAR
2. BACKGROUND
• 9000-10000 OPD Patients/ day
• Start queuing up since 3AM
• Multiple Queues
• Those who cannot be seen keep
trying their luck every day
3.
4.
5. 2013
• No Appointments
• Only registration for walk in patients
• Registration process was computerized by
NIC
• ‘No need’ for an appointment system
6.
7. NEED FOR AN APPOINTMENT SYSTEM
• Patient does not have to stand in multiple
queues
• Can take a date convenient to him/her
• Details of the doctor/ room/ location are
available to him in advance
9. WISHLIST
• Common appointment system across AIIMS
• Should take into account the local policies of
various departments
• Highly configurable
• Allow Auto-doctor select
• Allow PA’ s to give appointment to specific
doctors
10. Alice Laughed
• “There is no use trying”, she
said “one cant believe
impossible things”
• “ I dare say you haven't had
much practice” said the
queen. Why when I was your
age…
Alice in Wonderland
14. ONLINE SYSTEM FOR APPOINTMENTS
Middle of 2014
• Only for follow up patients with UHID number
February 2015
• Android App
• Online appointment system for New Patients
April 2015
• Aadhaar linkage
16. VARIOUS MEANS FOR BOOKING APPOINTMENT
VARIOUS
RESOURCES
AIIMS EXIT
COUNTERS
IVRS
CALL
CENTRE
MOBILE
APP
WEB
PORTAL
17. CURRENT SYSTEM
• 170 OPD’S & Clinics
configured
• Highly configurable
• E-OPD Card
• Linked with payment
gateway
18. FUTURE DIRECTIONS
• Integration with Queue
management system
• Customised
instructions to patient
based on OPD/Clinic
selected
• SMS/ Email integration
19. ACHIEVEMENTS
• We have succeeded in
cutting the crowd outside
the RAK OPD by half.
• About 50 per cent of the
total patients seen by a
department are already
through prior
appointments.