فرهاد زرگری , the Quest for Health, Modern Hospital Care, professional health, hospitalis, Egyptian temples, Asclepius, valetudinarian, Wikipedia, Medieval hospitals, nuns, Muslim hospitals, Medical History of Persia, Modern Hospital, delivery of care, healthcare, professionalism, Clinical basis, health management, health productivity, accessibility, General hospital, specialized hospital, teaching hospital, World Health Report, WHO, Development, Prevention, illness, wellness, primary care, outpatient, managed care, acute care, fragmented, e-Health, Holistic Vision on Health, Community Based Medicine, Comprehensive Health Care, Minimally Invasive Health Care, Patient Oriented Medical System, Competent Medical Teams, Regional & Global Networks, Best Practice, Health Hotels, Quality strategies,

1. Leading the Quest for Health
A Look at the Modern Hospital Care
Dr. Farhad Zargari,
Academic Staff of Azad University,
Tehran - I. R. Iran
July 2006

2. Hospitals, A Short Background

A hospital today is a centre for
professional health care provided by
physicians, nurses and supporting staff.

3. Hospitals, A Short Background

The word hospital is derived from the latin
word hospitalis which comes from hospes,
meaning a host (as indicated in the words
‘hostel’, ‘hospitality’ and ‘hotel’).

4. Hospitals, A Short Background

In ancient cultures religion and medicine
were linked. The earliest known institutions
aiming to provide cure were Egyptian
temples.
From Wikipedia, the free encyclopedia under the word “hospital”.

5. Hospitals, A Short Background

Greek temples also
dedicated to the healer-god
Asclepius might admit the
sick, who would wait for
guidance from the God in a
dream.
From Wikipedia, the free encyclopedia under the word “hospital”.

6. Hospitals, A Short Background

The first institutions created specifically to
care for the sick appeared in India.
Brahmantic hospitals were established in
Sri Lanka by 431 B.C., and King Ashoka
founded 18 hospitals in Hindustan c.230
B.C. The latter were provided with
physicians and nurses, and supported
from royal funds.
From Wikipedia, the free encyclopedia under the word “hospital”.

7. Hospitals, A Short Background

The Romans created
valetudinaria for the
care of sick slaves,
gladiators and
soldiers around 100
B.C.
From Wikipedia, the free encyclopedia under the word “hospital”.

8. Hospitals, A Short Background

The First Council of Nicaea in 325 A.D.
urged the Church to provide a hospital in
every cathedral. Among the earliest were
those built by the physician
Saint Sampson in Constantinople and by
Basil, bishop of Caesarea.
From Wikipedia, the free encyclopedia under the word “hospital”.

9. Hospitals, A Short Background

Medieval hospitals in
Europe followed a similar
pattern. They were
religious communities,
with care provided by
monks and nuns.
(An old French term for hospital is hôtel-
Dieu, "hostel of God.")
From Wikipedia, the free encyclopedia under the word “hospital”.

10. Hospitals, A Short Background

Muslim hospitals
developed a high
standard of care
between the eighth and
twelfth centuries A.D.
From Wikipedia, the free encyclopedia under the word “hospital”.

11. Hospitals, A Short Background

Hospitals built in
Baghdad in the ninth
and tenth centuries
employed up to 25
staff physicians and
had separate wards for
different conditions.
From Wikipedia, the free encyclopedia under the word “hospital”.

12. Hospitals, A Short Background
Slide 1 of 3

One of the finest Islamic hospitals was built by
Abdul Wahid al-Marakeshi in Morocco in about
1200 A.D. According to the writer of the
Medical History of Persia, "The hospital was
unequalled in the world. First it was selected
in a large open space in the most level part of
the town. The workmen embellished with a
beauty of sculpture and ornamentation even
beyond what was demanded of them.

13. Hospitals, A Short Background
Slide 2 of 3

All sorts of suitable trees and fruit trees were
planted there. Water there was in
abundance, flowing through all the rooms. In
addition there were four large pools in the
centre of the building, one of them was lined
with white marble. The hospital was
furnished with valuable carpets of wool,
cotton, silk and leather, so wonderful that I
cannot even describe them.

14. Hospitals, A Short Background
Slide 3 of 3

For the use of patients there were provided
day-dresses and night dresses, thick for
winter, thin for summer. After he was cured,
a poor patient received on leaving the
hospital a sum of money sufficient to keep
him for a time. Every Friday the Prince after
the midday prayer mounted his horse to go
and visit the patients and learn about each
of them".

15. Hospitals, A Short Background
Development of the Modern Hospital





1700-1870 Early - Charitable hospitals
1870-1910 Phase One - modern hospitals
1910-1940 Phase Two - also WWII increase
in number from several hundreds to six
thousands
Post 40’s - Phase Three- big business formal
management
1970-90’s – Net work Hospitals, e-Hospital,
Managed Care, etc.

16. Hospitals, A Short Background
Hospitals :


Are largest & most
costly operational units
of the health system.
Account for a large
portion of the health
sector’s infrastructural,
financial and human
resources.

17. Hospitals, A Short Background

Hospital
management is
about the delivery
of care in the most
effective and
efficient manner to
the ultimate benefit
of patients.

18. Hospitals, A Short Background

Delivery of care in hospital
is the interactions of the
clinicians, nurses, and staff
representing finance,
human resources, lab,
pharmacy, housekeeping,
maintenance and so on…

19. Hospitals, A Short Background

As such, hospital is a venue
for clash of the most
number of professionals of
different fields but for the
same cause.

“Clash of super competent
and righteous personalities”
John. E. Lewis

20. Hospitals, A Short Background
Bases for the classification of hospitals
Ownership /control basis
 Clinical basis
 Length of stay basis


21. Hospitals, A Short Background
Types of hospitals
General. H
 Specialized. H
 Rural. H
 Teaching. H
 Isolation. H


22. Hospitals, A Short Background
Functions of Hospitals





Providing care for the sick and injured.
Prevention of disease and promotion of
health.
Training of physicians, nurses and other
personnel.
Advancement of research in medical fields.
Good return for the stake holders.

23. Major trends and issues in
health care in the new era

“Medicine looks likely to change more in
the next 20 years than it has in the last
200.”
British Medical Journal (11-11-99)

24. Major trends and issues in
health care in the new era
, Global Health: Hope and Uncertainty, Gro Brundtland
:Director General, WHO World Health Report, 1999

“Remarkable gains in health, rapid
economic growth, and unprecedented
scientific advances – all legacies of the
20th century – could lead us to a new era
of human progress. The world enters the
21st century with hope, but also with
uncertainty.”

25. Major trends and issues in
health care in the new era
Health care is a right and
not a privilege.
 Without adequate health
care human capital
diminishes faster,
productivity decreases
and development
becomes unachievable.


26. Major trends and issues in
health care in the new era
Health
Development
Capital

27. Major trends and issues in
health care in the new era

Treatment
Prevention

Illness
Wellness

Acute care
Primary care

Inpatient
Outpatient

Individuals
Populations

28. Major trends and issues in
health care in the new era

Fragmented care

Independent
institutions

Service
duplication

Traditional
analogue Therapy
Managed care
Integrated network
systems
Continuum
of services
e-Health

29. Major trends and issues in
health care in the new era

All these trends lead to:
Holistic Vision
on Health

30. Holistic Vision on Health
Health Promotional Vision
Community Based Medicine

31. Holistic Vision on Health
Comprehensive Health
Care Services
Minimally Invasive Health Care
Preventive
Curative
Rehabilitative

32. Holistic Vision on Health
Patient Oriented
Medical System
Electronic Care – e Care

33. Holistic Vision on Health
Recruiting Highly
Competent Medical Teams
Working at the
Regional & Global Networks

34. Holistic Vision on Health
High Quality Care and
Best Practice Techniques
Highest Possible
Return for Shareholders

35. Health Hotels
Holistic Vision on Health
.Paradigm Shift in Hospital Mgt
Hospitals
Health Hotels

36. Health Hotels
Quality strategies
aligned to organizational
goals
Quality
improvement
mechanisms integrated
Good leadership at all levels
and open learning culture
Strong management systems & clinical
processes
Well developed infrastructure to support practice
Well trained staff, right skill mix, safe environment

37. Professionalism

Hospital management is a complex
process and requires special knowledge
and skills, it is a professional task.

38. Professionalism

Oxford dictionary defines
Professionalism as “the high
standard that you expect
from a person who is well
trained in a particular job”.
Key words “well trained in a
particular job”

39. Professionalism

A precious statement by Prophet
Mohammad (PBUH): When trust
has been wasted, you can
expect destruction. A sahabat
seeks clarification: “how can it be
wasted?” Rasulullah (SWT)
replied: “when a position is handed
over to those who are not in their
field, you can expect destruction”.

40. Professionalism
Professionalism in Hospital Management


It is ultimately patient focused.
-Good outcome for patient care
-Good practice for the doctors
-Hospital sustainability for growth
-Incentive for hospital owners
Require strong managerial traits.
-Ability to do right things not just doing things right.
-Ultimate patient care is delivered
-Continuous improvement of knowledge and skill
-Guiding, discussion, teaching, learning instead of just
giving instructions.

41. Professionalism

All these are accomplished
when there is health leadership.
The key purposes of leadership
are to provide direction, gain
commitment, facilitate change
and achieve results through the
efficient, creative and
responsible deployment of
people and other resources.

42. Professionalism

Leadership is nothing except:
1- Creating a Vision
2- Motivating employees towards the achievement
of that Vision

43. Professionalism

All these are
accomplished when
there is an attractive
vision and well defined
mission.

44. Professionalism
Daydream about your Vision

Shoot for the moon. Even if
you miss, you'll land
among the stars."

45. Professionalism
Organization without a Vision
Organization with a Vision

46. Vision, Mission & Values
Some Examples of
Vision, Mission & Values
in Hospitals

47. Vision, Mission & Values

Mission Statement
Boston Medical Center
We will provide consistently excellent and accessible health services to all in need of
care regardless of status and ability to pay.
Vision
Our vision is to meet the health needs of the people of Boston and its surrounding
communities by providing high quality, comprehensive care to all, particularly mindful
of the needs of the vulnerable populations through our integrated delivery system, in
an ethically and financially responsible manner.
Values
Respect We will serve our patients and their families, physicians, staff and
communities with dignity.
Commitment We will integrate our public health, preventive, emergency and
rehabilitative programs with a full range of primary to tertiary medical service.
Diversity We will serve the ever-changing needs of our urban and suburban
populations, while honoring their ethnic, religious and cultural differences.
Competence We will apply a high degree of medical, nursing and technical
management in a professional and accountable manner.
Education We will collaborate with Boston University, its schools and other institutions
to support a premier learning environment for all members of our community.
Research We will conduct research that will lead to major improvements in health care
and health status for all people, and further scientific advances in medicine.
Cost
Effectiveness We will develop and participate in community-based and managed- care
programs that promote affordable, responsible and hig-quality health care.

48. Vision, Mission & Values

KI's vision is to be Europe's leading
medical university in the next five years .
Karolinska Medical Institute, Stockholm

49. Vision, Mission & Values


Our Mission & Vision Riverside Community Hospital is
committed to the comprehensive delivery of high quality
healthcare to the residents of the Greater Riverside area. It will
achieve this goal by providing and arranging a full continuum
of care while seeking to maintain a sound financial position.
Furthermore, Riverside Community Hospital is committed to
the healthcare needs of its community and will actively
facilitate and evaluate programs and services to address
those needs and improve the overall health status of the
community.
Respect for the Individual, Corporate Teamwork, Customer
Service, Integrity, Corporate & Professional Growth, Financial
Responsibility, Total Accountability
Riverside Community Hospital, California

50. Vision, Mission & Values
Sun Health, Arizona


Mission Sun Health is a non-profit healthcare
organization that exists to serve all ages with excellence
in medical care, wellness programs, research and
education.
Vision Sun Health will be the healthcare network of
choice, recognized for excellence in clinical care and
quality relationships with employees and physicians. Sun
Health is a non-profit, community-owned network of
healthcare services that provides world-class acute, longterm, residential and home-delivered healthcare and
related services to west Valley communities. Residents of
all ages benefit from Sun Health's community-focused
continuum of care that ranges from obstetrics and
newborn services to cardiology and orthopedics.

51. Vision, Mission & Values

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Mission
To improve the health of all we serve through community-owned
health care services that set the standard for high-quality
compassionate care.
Vision
To be preeminent in the communities we serve and nationally
recognized for our health care excellence. We will work together with
our physicians to provide an accessible, coordinated continuum of
quality health care services.
Values
Trust, respect and dignity reflect our responsibility to achieve health
care excellence for our communities. We will be recognized as the
preeminent community-focused health care organization in Florida
and the leader in medicine through our Centers of Excellence.
Morton Plant Hospital, FL

52. Vision, Mission & Values
Mayo's Mission
 Mayo will provide the best care to every
patient every day through integrated
clinical practice, education and research.
 Primary Value
 The needs of the patient come first.

Mayo Clinic, Rochester, MN

53. Vision, Mission & Values

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Our Mission
Providence Health System continues the healing ministry of
Jesus in the world of today, with special concern for those who are
poor and vulnerable. Working with others in a spirit of loving service,
we strive to meet the health needs of people as they journey through
life.
Our mission is carried out by employees, volunteers, physicians and
others who work together in a spirit of service that reflects our core
values.
Our Core Values
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Compassion Caring for each person as part of our family.
Justice Working for a fair and equitable society.
Respect Affirming the God-given dignity and worth of each person.
Excellence Continually improving all that we do.
Stewardship
Wisely caring for and sharing human, environmental and financial
resources held in trust.
Providence Hospital, Anchorage - Alaska

54. Vision, Mission & Values

OUR MISSION
Promoting a healthier Queensland

OUR VISION
Leaders in health – partners for life

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
OUR VALUES
We recognize that Queenslanders trust us to act in their
interest at all times. To fulfill our mission and sustain this
trust we share four core values:
Professionalism
Teamwork
Performance accountability
Quality and recognition
Queensland, Australia

55. Vision, Mission & Values

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Mission Statement
To maintain and improve the health and wellbeing of the people of South Australia (and
nearby states and territories) by:
providing a comprehensive range of high-quality,
accessible hospital and related health services
promoting the health of the general community
and encouraging healthy behaviour on the part
of individuals
encouraging and supporting teaching and
research.
Royal Adelaide Hospital, Australia

56. Vision, Mission & Values

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MISSION STATEMENT
We deliver quality care to every patient through comprehensive integrated clinical practice, innovation and lifelong
learning.
We are dedicated to meeting the needs of:
Our patient : excellent and cost-effective healthcare
Our staff : continuing development and welfare
Our nation : partnership in promoting health
OUR VISION
To be a renowned organization at the leading edge of Medicine, providing quality healthcare to meet our nation's
aspirations.
OUR CORE VALUES
Commitment - dedicated to SGH and its mission, and upholding the highest professional integrity
Collegiality - looking beyond oneself and working in partnership with others; building trust through openness and
goodwill
Compassion - valuing and caring for every individual; being sensitive and attentive to their needs, and responsive
to these needs in a timely and appropriate manner; showing empathy in all interactions with patients and colleagues
Respect - treating every individual with consideration and dignity
Integrity & Openness - upholding firm principles and high standards; demonstrating a high level of trust and
honesty; being upfront and truthful in actions and words when dealing with people
Professionalism - dedicating one's best knowledge and skills to assure best outcome and experience for patients
and colleagues; staying professionally competent and continually seeking self-improvement and development.
OUR QUALITY COMMITMENT
"Best Outcome, Best Experience"
Clinical Quality - Assure Best Outcomes
Service Quality - Create Seamless Service ; Excel in Personalized Care
Singapore General Hospital

57. Vision, Mission & Values
University Health System, TX



Mission
The mission of the University Health System is to promote the
good health of the community by providing the highest quality
of care to both inpatients and outpatients; by teaching the next
generation of health professionals; and by supporting research
thereby advancing medical knowledge and improving the
delivery of patient care.
Vision
We will continuously improve the health and well-being of the
people of Bexar County, South Texas, and beyond.
Values Our patients come first. We work as a team. We work
for the community. We do everything with Respect Dignity
Sensitivity Trust We will be experts at our jobs. Education and
research are important to excellent patient care.

58. Vision, Mission & Values

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Mission: To bring the full measure of human
knowledge, talent, and compassion to bear on the
healing of the sickness and injury and the advancement
of health and wellness through preeminent programs in
patient care, education, and research.
We value...
service to our patients and our communities
education and research
respect for our patients and for each other
quality, efficiency, and cost effectiveness
collaboration and caring
careful use of our resources
Vanderbilt University Medical Center, TN

59. Vision, Mission & Values

Mission / Vision
Mission
Our mission is life.
Vision
Our vision is to appreciably enhance in a proactive
manner the healthcare status and related quality of life of
the residents and communities we serve.
Mobile Infirmary Medical Center, AL

60. Vision, Mission & Values

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VISION
To be the most customer-friendly leading edge tertiary hospital
in the Asia-Pacific region.
MISSION
To be a regional centre providing comprehensive tertiary
hospital services in a friendly and caring environment. We
achieve this through highly skilled staff, state-of-the-art
technology and a dedication to consistent quality and
continuous improvement.
CORE VALUES
We C A R E about You
C ustomer-friendly service
A im for continuous improvement
R esponsive and competent staff
Gleneagles Hospital, Singapore
E ffective and efficient care

61. Vision, Mission & Values

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
Mission & Values
Our mission is to bring the healing ministry of Christ to all we serve. Our concern for others,
especially those in need, permeates every aspect of the life and work of our services.
We are dedicated to providing the best possible health care, drawing on the talents and
creativity of our people and others who share our vision.
We express our mission through our daily work in hospitals, ambulatory services and multidisciplinary clinics, research institutes, aged care services, hospices, outreach activities
and in the home.
Values
The values of the Sisters of Charity are the foundation of our mission. We will be guided by
these values in our relationships with the people we serve and our partners. In all our
activities we strive to demonstrate:
Compassion
Accepting people as they are, bringing to each the love and tenderness of Christ.
Justice
Acting with integrity and respecting the rights of all.
Human Dignity
Respecting the uniqueness of each person created in the image and likeness of God.
Excellence
Excelling in all aspects of our healing ministry.
Unity
Creating a community characterized by harmony and collaboration.
St. Vincent's Health, Melbourne

62. Vision, Mission & Values

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Vision:
To create the health care delivery system of value for the 21st
century.
Mission :
To build for our patients; with our physicians, employees and
Tenet;
a high quality, cost effective, appropriately coordinated health
care
delivery system in our targeted service areas which provides
the greatest potential long term viability and growth.
Values:
Foster Trust
Focus on People
Enhance Value
Change through Innovation
Lead through Partnership
Brookwood Medical Center

63. Vision, Mission & Values

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
Our Mission
We are committed to health and healing through excellence,
compassionate care and reverence for the spirituality of each
person.
Our Core Values
Respect
We honor the worth and dignity of those we serve and with whom we
work.
Integrity
We are faithful, trustworthy and just.
Service
We reach out to the community, especially those most in need.
Leadership
We encourage initiative, creativity, learning and research.
Stewardship
We care for and strengthen resources entrusted to us.
www.stfranciscare.org

64. Vision, Mission & Values

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Our Mission:
Provide quality care that will improve the health of those we serve
Our Vision:
Be the best hospital in Alabama and nationally recognized for
excellence
Our Values:
Integrity: being consistent, honest and fair in everything we do
Excellence: exceeding the standards in service, clinical and
financial performance
Innovation: promoting creativity to enhance patient care and
organization performance through a team environment
Accountability: taking responsibility and ownership for our actions
and their outcomes
Compassion: awareness of the needs of others
Safety: eliminating or minimizing potential harm to our patients,
visitors, physicians and employees
www.huntsvillehospital.org

65. Vision, Mission & Values


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Vision Statement
The UAB Health System will enhance its role as a preeminent
and well-integrated clinical enterprise, recognized as a leader
in the advancement of medical science and the delivery of
health-related services. With the School of Medicine, the
Health System will create highly innovative, well-coordinated
interdisciplinary services and partnering relationships that
serve as a model for health education and service delivery.
Mission Statement
To improve the health and well-being of society, particularly
the citizens of Alabama, by providing innovative health
services of exceptional value, a superior environment for the
education of health professionals, and support for research
that advances medical science.
University of Alabama at Birmingham Health System

66. Vision, Mission & Values
Vision
To dramatically enhance the health and wellness of the community we
serve.
Mission
To provide a full spectrum of high quality, wellness oriented healthcare in an
organized, cost sensitive and customer oriented academic environment.
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Values
Respect for people and property.
Maintain dignity of the patient.
Service to the customer.
Commitment to personal integrity.
Pursuit of excellence.
Fiscal responsibility.
Maricopa Medical Center, Arizona

67. Vision, Mission & Values
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Catholic Healthcare West and St. Joseph's Medical Center are committed to furthering the
healing ministry of Jesus, and to providing high -quality, affordable healthcare to the
communities we serve.
Our Mission
Catholic Healthcare West and our Sponsoring Congregations are committed to furthering the
healing ministry of Jesus. We dedicate our resources to:
Delivering compassionate, high-quality, affordable health services;
Serving and advocating for our sisters and brothers who are poor and disenfranchised; and
Partnering with others in the community to improve the quality of life.
Our Vision
A growing and diversified health care ministry distinguished by excellent quality and committed
to expanding access to those in need.
Our Values
Catholic Healthcare West is committed to providing high-quality, affordable health care to the
communities we serve. Above all else we value:
Dignity - Respecting the inherent value and worth of each person.
Collaboration - Working together with people who support common values and vision to
achieve shared goals.
Justice - Advocating for social change and acting in ways that promote respect for all persons
and demonstrate compassion for our sisters and brothers who are powerless.
Stewardship - Cultivating the resources entrusted to us to promote healing and wholeness.
Excellence - Exceeding expectations through teamwork and innovation.

68. Vision, Mission & Values




MISSION
BAPTIST HEALTH exists to provide quality patient-centered services,
promote and protect the voluntary not-for-profit healthcare system, provide
quality health education and respond to the changing needs of the citizens of
Arkansas with Christian compassion and personal concern consistent with
our charitable purpose.
VALUES
In fulfilling our mission, we place special emphasis on the values of:
- service - honesty - respect - stewardship - performance
VISION
Shared Christian values of service, honesty, respect, stewardship, and
performance, combined with a commitment to customer satisfaction through
continuous improvement, allows BAPTIST HEALTH to unite Physicians,
Nurses, Employees, Technology and Access into the most comprehensive
healthcare provider, delivering total health services to the citizens of
Arkansas. Serving the spiritual, emotional and physical needs of patients
from the inception of life to support at life's end means compassionately
providing total health from prevention to long-term care.
BAPTIST Hospital, Arkansas

69. Vision, Mission & Values

Drew Memorial Hospital will be the
provider of choice for excellent healthcare
and wellness services in South Arkansas .

70. Vision, Mission & Values
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Our Mission
Rooted in the mission of Jesus and the healing ministry of the
Church, and faithful to Catherine McAuley's service tradition marked
by justice, excellence, stewardship and respect for the dignity of
each person, St. Edward Mercy implements and advocates
innovative health and quality of life of communities served, with
particular concern for people who are economically poor.
Our Vision
As a people entrusted with the healing ministry of the Catholic
Church, we will make a significant impact on the health and wellbeing of the communities we serve. To achieve this, we will
Strive to ensure access to all by working with others to develop a
complete and operationally effective range of health and social
service
Excel in the delivery, management and measurement of service and
clinical quality, and
Implement innovative and integrated health care delivery models
St. Edward Hospital, Arkansas

71. Vision, Mission & Values

Convenient, Quality Healthcare
Summit Medical Center's mission is to be
the health care provider of choice and
healthcare employer of choice in our
community while providing quality,
convenient care in a cost-effective, ethical
manner.
Summit Medical Center, Arkansas

72. Vision, Mission & Values
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MISSION STATEMENT
The Mission of San Francisco General Hospital is to deliver humanistic,
cost-effective, and culturally competent health services to the residents of
the City and County of San Francisco by:
Providing access for all residents by eliminating financial, linguistic, physical,
and operation barriers;
Providing quality services that treat illness, promoting and sustaining
wellness, and preventing the spread of disease, injury and disability;
Participating in and supporting training and research;
The commitment to community involvement in healthcare needs
VISION STATEMENT
“To be the Best Public Hospital in the Country.”
VALUE STATEMENT
Our goal is to promote access to services, quality of care, patient safety,
customer satisfaction, staff morale, resource management, effective
partnership, and academic excellence.
San Francisco General Hospital

73. Vision, Mission & Values
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Our Vision To be a provider of choice and the
center of health care services for the community.
Our Mission To be a general acute care
hospital; to provide quality and personalized
care; to attract and sustain outstanding
physicians, employees and volunteers; to grow
consistent with community need and financial
feasibility; to remain financially stable; and to be
an effective health care district.
Our Values Access, Dignity, Community
Leadership, Integrity, Community Resource
Alameda Hospital, California

74. Vision, Mission & Values
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Mission Statement
"We enhance the health and well being of people
in the communities we serve through
compassion
and excellence."
Alta Bates Summit Medical Center offers comprehensive
services designed to meet the health care needs of the
diverse communities
of the greater East Bay Area.
Alta Bates Summit Medical Center is a community based
and not-for-profitAlta Bates Summit Medical Center, California
organization.

75. Vision, Mission & Values
Catholic Healthcare West and St. Mary Medical Center, California
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Our Mission
Catholic Healthcare West and our Sponsoring Congregations are committed to
furthering the healing ministry of Jesus. We dedicate our resources to:
Delivering compassionate, high-quality, affordable health services;
Serving and advocating for our sisters and brothers who are poor and
disenfranchised; and
Partnering with others in the community to improve the quality of life.
Our Vision
A growing and diversified health care ministry distinguished by excellent quality and
committed to expanding access to those in need.
Our Values
Catholic Healthcare West is committed to providing high-quality, affordable health
care to the communities we serve. Above all else we value:
Dignity - Respecting the inherent value and worth of each person.
Collaboration - Working together with people who support common values and vision
to achieve shared goals.
Justice - Advocating for social change and acting in ways that promote respect for all
persons and demonstrate compassion for our sisters and brothers who are powerless.
Stewardship - Cultivating the resources entrusted to us to promote healing and
wholeness.
Excellence - Exceeding expectations through teamwork and innovation.

76. Vision, Mission & Values
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Objective:
To Provide a dynamic organization that is able to
meet the challenge of delivering excellent
healthcare. To employ the best and brightest
men and women for our caring team
Philosophy:
Our staff believes that providing excellent
healthcare is the key to success. Through fair
and sound management, we work together to
bring out the best is each other.
Antelope Valley Hospital, California

77. Vision, Mission & Values
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Mission
“To improve the health of our community through
compassion and excellence in healthcare services.”
Vision
“To create the ideal healthcare environment
to surpass community expectations.”
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Values
Integrity Trust & Respect Accountability Teamwork
Clinical Competence & Quality Compassionate Care
Henry Mayo Newhall Memorial Hospital, California

78. Vision, Mission & Values
Mills-Peninsula Health Services, California
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Mills-Peninsula Vision
Mills-Peninsula Health Services will take the initiative to meet or exceed the realistic
expectations of all our customers (patients, physicians, payers). This will be achieved by
providing a competent, attentive, respectful and efficient team of employees, physicians
and managers whose primary focus is on the patient. Through continuous improvement
and living our values, our mission will be achieved.
Mills-Peninsula Values
Mills-Peninsula is committed to creating an environment in which individuals' (patients,
physicians and employees) differences are acknowledged, understood, accepted and
responded to with sensitivity.
As an employer, Mills-Peninsula will continually strive to create an environment in which
employees and physicians can develop their potential for work satisfaction and
contribution to the organization and community.
Mills-Peninsula will be known by the following characteristics:
C ulturally Aware of the different values, traditions, languages, lifestyles and expectations
of our patients and fellow employees.
A ttentive to the medical and personal needs of our patients, their families and our coworkers.
R espectful of the individual and alternative modes of treatment and healing; and treat all
individuals with dignity and fairness. Communication is open, honest and based upon the
interest level of the individual.
E mpathetic to others' experiences, conditions and healing processes.

79. Vision, Mission & Values
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Our Mission:
Provide high quality, cost-effective medical care to all
residents of Santa Clara County regardless of their ability to
pay.
Make available a wide range of inpatient, outpatient, and
emergency services within resource constraints.
Maintain an environment within which the needs of our
patients are paramount and where patients, their families and
all our visitors are treated in a compassionate, supportive,
friendly, and dignified manner.
Support a setting within which quality medical education and
professional training are conducted for the welfare and benefit
of our patients and community.
Sustain a workplace which recognizes and appreciates our
employees and allows employees to realize their full work
potential.
Santa Clara Valley Medical Center, California

80. Vision, Mission & Values
Santa Clara Valley Medical Center, California
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Organizational Values
At Santa Clara Valley Medical Center we conduct ourselves and provide services from the following fundamental
values that are at the heart of who we are.
PATIENTS are the PRIORITY
We provide quality treatment.
We uphold the dignity of our patients and treat them with respect and compassion.
We incorporate the goals of our patients and families into the care we provide.
ONE TEAM WORKING TOGETHER
Management and staff are in partnership to fulfill the goals of the organization.
We demonstrate mutual respect, trust, and support.
Our communication is effective and reflects honesty, sensitivity and integrity.
We hold ourselves, individually and together, accountable for our actions and job performance.
We recognize, value, and acknowledge each other's unique contributions and accomplishments, and support each
other as equals.
We give constructive feedback and encouragement.
We appreciate our diversity.
PROFESSIONAL COMPETENCE and EXCELLENCE
We are a well-trained, competent workforce striving to provide excellent services.
We are empowered to continue our personal and professional growth and effectiveness.
USER-FRIENDLY PHYSICAL ENVIRONMENT
We provide safe, clean, inviting and accessible facilities.
Employees and volunteers have the equipment and supplies needed to support our work.
RESPONSIBILITY for RESOURCES
We utilize our resources responsibly and ensure our financial health to effectively fulfill our mission.
We actively seek out and obtain new sources of funding and resources.
RESPONSIBILITY to the COMMUNITY
We are a critical resource for the whole community.
We create and maintain a respected reputation and positive image in the community.
We are perceived as a trusted partner and dependable community resource.
"Dedicated to the health of the whole community."

81. Vision, Mission & Values
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Our Mission:
Our mission is a healthy community, one person at a time.
Our Vision:
Our vision is to be the regional leader for excellence in
personalized care and healing.
Our Shared Values:
Healthy, healing environment
Excellence
Accountability
Respect
Trust and Teamwork
Valley View Hospital, Colorado

82. Vision, Mission & Values
Tri-City Hospital, California
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Mission, Vision and Values
Mission Statement
To continuously improve the health of those we are privileged to care for and serve.
Vision Statement
By year 2010, the Tri-City Healthcare District will achieve top quartile of California
Hospitals for patient, physician and employee satisfaction, while maintaining financial
viability.
Values Statement
Our values shape our organizational culture and guide our interactions with our
customers and with the communities that we are privileged to serve.
Quality - We strive to continuously improve our work processes and the interactions
between people so that we can achieve higher levels of measurable outcomes and
satisfaction from our customers’ perspective.
Service - Our respect and compassion for people causes us to strive for excellence in
all of the services that we provide. We recognize that consistently achieving everhigher levels of satisfaction is difficult and will require an enduing commitment.
Work Environment - We seek to foster a collaborative work environment, where
dedicated responsible professionals are respected and have a meaningful voice with
which to participate.
Community - We are involved and engaged members of the community who believe in
being held accountable for our corporate and social responsiveness.

83. Vision, Mission & Values
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A Commitment to Excellence
Excellent Quality
Excellent Service
Excellent Financial Strength to Support Our Mission
Our Mission
For the benefit of our patients and the larger community, the mission of Stanford
Hospital & Clinics is:
To Care
To Educate
To Discover
What We Expect of Ourselves and Others
Respect – Consideration and appreciation of everyone
Honesty – Truthfulness and sincerity in everything we do
Compassion – Kindness and caring for everyone
Teamwork – Working together with the spirit of cooperation, active participation, and
individual initiative
Excellence – Commitment to doing our best at all times
Stanford Hospital, California

84. Vision, Mission & Values
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Valley Health System Mission Statement
"Valley Health system is committed to improving
the health and quality of life in our communities
with care, compassion and respect.“
Valley Health System Shared Values
V ision
H onesty
S ervice C ompassion
A ccountability
R espect
E conomic Responsibility
S afety
Valley Health System, Hemet, California

85. Vision, Mission & Values
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Denver Health is an integrated, efficient, high-quality health care
system serving as a model for other safety net institutions across the
nation.
Our mission is to:
Provide access to the highest quality health care, whether for
prevention, or acute and chronic diseases;
Provide life-saving emergency medicine and trauma services to
Denver and the Rocky Mountain region;
Fulfill public health functions as dictated by the Denver Charter and
the needs of the citizens of Denver;
Provide health education for patients;
Participate in the education of the next generation of health care
professionals; and
Engage in research, which enhances our ability to meet the health
care needs of Denver Health system patients.
Denver Hospital

86. Vision, Mission & Values
Exempla Hospital Net, Colorado
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Mission
To foster healing and health for the people and communities we serve.
Vision
To be recognized as best in the nation as measured by patients’ safety, their
satisfaction, employee and physician engagement, clinical excellence, and
value.
The Exempla Way:
Integrity
doing the right thing
Welcoming Spirit
making all feel at home
Partnership
together and with patients, families, community; with physicians, providers,
payers
Pride
doing good work and making healthcare better
Good Humor
enjoying one another and our work

87. Vision, Mission & Values
Centura Health, Colorado
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Mission & Values
Centura Health is a nonprofit, faith-based health care
system dedicated to improving the lives of the people in
our communities. We are made up of more than 12,000
associates, each of whom is committed to the healing
ministry of Christ to care for those in need, particularly
the sick, the injured and the elderly.
Mission Statement
We extend the healing ministry of Christ by caring for
those who are ill and by nurturing the health of the
people in our communities.
Vision Statement
Centura Health will fulfill a covenant of caring for our
communities with excellence and integrity to become
their partner for life.

88. Vision, Mission & Values
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Our Mission
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Saint Raphael's caring mission is to improve the health
status of our community by providing a comprehensive
range of quality healthcare services. As a Catholic
healthcare system sponsored by the Sisters of Charity of
Saint Elizabeth, we continue the healing ministry of Jesus
Christ by stewarding our resources according to the
principles of dignity, charity and justice. We collaborate
with all who share our values, our vision for better health
for each individual, and our special concern for the
underserved, the poor and the elderly.
Saint Raphael Hospital, Connecticut

89. Vision, Mission & Values
Yale-New Haven Hospital's Missions
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Patient Care
To provide sensitive, high quality, cost effective health care services to all
patients, regardless of ability to pay.
Teaching
To be the primary teaching hospital for the Yale University School of
Medicine and offer training opportunities for nurses and allied health care
professionals.
Research
To provide the setting for ongoing clinical research that helps bring medical
advances from the laboratory to the patient's bedside.
CORE
General Clinical Research Center, Yale School of Medicine
Community Service
To serve the community as a public health advocate and provide support
and services which respond to the area's health care needs through health
education, health promotion and access to care.
Historical Photo Gallery
A gallery of annotated illustrations and photographs tracing the history of
Yale-New Haven Hospital from its beginnings in 1826 to the present.

90. Vision, Mission & Values
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Our goal
We aim to provide a
high-quality service
tailored to the needs
of our local
population
complementing the
services offered by
our health and social
care partners.
Ealing Hospital, Middlesex, UK

91. Vision, Mission & Values

92. Vision, Mission & Values
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Our Mission
The mission of Wishard Health Services is to: Advocate, Care,
Teach, Serve, with a special emphasis on the vulnerable populations
of Marion County.
Our Vision
Wishard Health Services will be the provider of choice for all people
of Marion County while strengthening our commitment to the needs
of the underserved.
Our Values
We respect all people.
We give excellent service.
We work with integrity.
We provide superior quality healthcare and emphasize patient
safety.
We are always learning and developing.
We are good stewards of our resources.
Wishard Health Services, Indianapolis

93. Vision, Mission & Values
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OUR MISSION
Our mission is to encourage healthy living, prevent illness,
and restore optimal health with the people residing, working,
or visiting the communities we serve.
OUR VISION
Beebe Medical Center will be a community-based healthcare system
committed to providing high-quality, cost-effective healthcare.
OUR VALUES
Respect for the individual
Patient/Customer satisfaction
Commitment to quality
Personal responsibility
Financial responsibility
Teamwork
Beebe Medical Center, Delaware
Integrity

94. Vision, Mission & Values
Baptist Health, Florida
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Our Mission
The mission of Baptist Health is to improve the health and well-being of
individuals, and to promote the sanctity and preservation of life, in the
communities we serve. Baptist Health is a faith-based organization guided
by the spirit of Jesus Christ and the Judeo-Christian ethic. We are committed
to maintaining the highest standards of clinical and service excellence,
rooted in utmost integrity and moral practice. Consistent with its spiritual
foundation, Baptist Health is dedicated to providing high-quality, costeffective, compassionate healthcare services to all, regardless of religion,
creed, race or national origin, including, as permitted by its resources,
charity care to those in need.
Our Guiding Principle
Through our compassionate healthcare services, we seek to reveal the
healing presence of God.
Our Vision
Baptist Health will be the pre-eminent healthcare provider in the
communities we serve: the organization that people instinctively turn to for
their healthcare needs. Baptist Health and its physicians will offer a broad
range of services with superior clinical outcomes, and attain the highest
levels of patient satisfaction through the high quality and compassionate
treatment we provide.

95. Vision, Mission & Values
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Our Mission, Our Vision The mission of the North Broward
Hospital District is to be the regional leader, in partnership with and
for the benefit of our community, in the provision of an integrated
system of healthcare services.The vision of the North Broward
Hospital District is to be recognized as the dominant integrated
healthcare system through innovative organizational and
technological partnerships with, and for the benefit of, our
community-- including physicians and other parties-- to ensure the
delivery of services in such a way that our community's needs are
met in the most efficient and effective manner. The system will focus
on optimizing the health status of our entire community through a
complete continuum of services, including wellness initiatives.
Further, the District shall be recognized by its stakeholders and other
parties for its excellence in services, clinical outcomes and financial
performance.
North Broward Hospital, FL

96. Vision, Mission & Values
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University Community Health is a not-for-profit
community hospital network, strategically represented
throughout the Tampa Bay Metropolitan Area, that
provides high quality, personalized and compassionate
care to its patients and community. Through its
dedication to performance improvement, safety, rigorous
self-assessment, corporate integrity and service
management, the hospital network is committed to being
the preeminent provider of inpatient and outpatient health
care services for the residents of Hillsborough, Pasco,
Pinellas and surrounding areas.
University Community Health, FL

97. Modern Hospitals
Quality direction and customer orientation
in modern health care facilities are very
well communicated with all customers at
the local and international levels.
 This dialogue is reflected in details in the
web sites of these centers as the first
contact hub with the community.
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98. Examples of Hospitals Web Sites
Main Contents
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About us
Contact Us
Doctor Referral Service
Education
Employment Opportunities
Hartford Healthcare Portal
Hlth. Information
Library & Internet Resources
Medical Staff
Pt. Financial Services
Pt.-Visitor Guide
Programs and Services
On-line Nursery
Your Gift Makes a Difference
Hartford, Connecticut

99. Examples of Hospitals Web Sites
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Main Contents
About us
For Pts. & Families
Professional Education and Research
Programs and Services
Hlth. Information
Physicians Directory
13-On-line Nursery
Classes and Events
Employment
Volunteering
/http://www.stfranciscare.org
Women’s Auxiliary
Board of Directors

100. Examples of Hospitals Web Sites
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Main Contents
Hospital Home
Directory of Services
About Us
Affiliates and Satellites
Patient Information
Job Opportunities
Online Nursery
Online Pharmacy
Publications
Health Calendar
For Employers
Education/Residencies
/http://www.danburyhospital.org

101. Examples of Hospitals Web Sites
Slide 1 of 2
Main Contents
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General Information
Quality Measures
Health Services
Foundation
Online Appointments
Online Pre-Registration
Quality/Patient Safety
Maps & Directions
Become a Volunteer Health Plans
Latest News on Baptist Health
Phone Directories D.A.S.H
Average Costs
Cancer Services
Cardiovascular Services
Diabetes Services Children's Health
Executive Health and Wellness
Outpatient/Diagnostic Services
Pregnancy & Childbirth
Senior Services Rehabilitation Services
Services By Hospital
Urgent Care/Emergency Services
Women's Health

102. Examples of Hospitals Web Sites
Slide 2 of 2
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Main Contents
Events & Education
Support Groups
Charity Care
Billing Information
CME
Medical Library
News Media Center
For Medical Staff
For Employees Only
For Governing Board
Health Classes
Childbirth Class Registration
Bereavement Arthritis
Bereavement (Faith-based)
Cancer Breast Cancer
en Español Diabetes Cardiac
Meditation/Stress Infertility
New Parents Neurology
Obesity Sleep Disorders
Women's Issues
General Billing Information
Frequently Asked Questions
Reading Your Statement
Patient Privacy
Financial Assistance Program
Contact Us Glossary

103. Examples of Hospitals Web Sites
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Main Contents
Facilities
Services
Senior’s Programs
Hlth and Wellness
Links
Community Programs
Health Tools
My Electronic MD
News letter Registration
Drug Information
Baby Pictures
Hlth. Library
Brookwood Medical
Center
Birmingham, AL 35209

104. Examples of Hospitals Web Sites
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Main Contents
About VMC
For Health Professionals
For Patients & Families
Valley Health Centers
Services & Programs
Residency Programs
Job Opportunities
Contact Us
Valley Medical Center, WA