Here are a few of the disruptions we have picked up in the finance sector and how you can take your future into your own hands by transforming your company. http://www.dearmedia.be/digital-transformation/

1. Digital
Transformation
———
Digital Disruption
in finance
———
June 2015
jo@dearmedia.be / @jcaudron / +32 475 43 80 98

2. AllDigitalNow
• we are a digital consulting
company
• founded in 2009
• we work for large European
clients
• we have a strong vision on the
impact of digital and act
accordingly
• we are advisors, writers, coaches
and entrepreneurs

3. @jcaudron

4. Digital disruption is real.
Expect a smack in the face…

5. who is your…

7. Waves of Digital Disruption
1995+
Music
Photography
Video Rental
…
2010+
Print Media
TV
Travel
HR
…
2015+
Finance
Healthcare
Automotive
Retail
Education
Telco
…
2020+
All Safe havens
will be subject
to digital
disruption
…

8. @jcaudron
Disruption
Modeling
Transformation
You have a choice

9. @jcaudron
What can we learn?

10. The Glass House
Transparency
Accountability
Proximity
Responsiveness
Bi-directional
Humanization
Authenticity

11. Transparency, trust, authenticity,…
Transparency
Accountability
Proximity
Responsiveness
Bi-directional
Humanization
Authenticity
The Glass House
google.com/trends/

12. Transparency
Accountability
Proximity
Responsiveness
Bi-directional
Humanization
Authenticity
The Glass House

13. Transparency
Accountability
Proximity
Responsiveness
Bi-directional
Humanization
Authenticity
The Glass House Accountability

14. Transparency
Accountability
Proximity
Responsiveness
Bi-directional
Humanization
Authenticity
The Glass House
Bi-directional

15. Transparency
Accountability
Proximity
Responsiveness
Bi-directional
Humanization
Authenticity
The Glass House “Simple”, remember these guys…
simple.com Humanization
Transparency

16. Transparency
Accountability
Proximity
Responsiveness
Bi-directional
Humanization
Authenticity
The Glass House New transparent technologies like the Blockchain
blockchain.info

17. Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
The Package

18. Angry Birds Twitter,
Facebook
Newspaper
Website
CNN online /
app
Blogs
Vertical sites and
specialties portals
Yelo App
Boxee
Spotify
Sporza.be
LinkedIn, Monster, ...
eBay
Pinterest,
blogs
Weather Pro (iPhone)
Traffic: Waze +
iCoyote (iPhone)
YouTube
Twitter,
Facebook
RSS
Breaking
news
In-depth
analysis
Services
Weather
Classifieds
Jobs
Sports
TV
Fun
Specials
Discovery
culture
Trends &
Lifestyle
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
The Package Unbundling

19. The Package
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
Unbundling of banks

20. The Package
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
PayPal’s simple and social payments app
venmo.com

21. Personalized pricingThe Package
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability metromile.com

22. The Package
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
Rebundling of health insurance with
personalized lifestyle improvements
zoomcare.com/health-insurance

23. The Package
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
Subscriptions & packages in healthcare insurance
hioscar.com

24. The Package
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
Exquise user experience
m.gobank.com

25. The Package
Monolithic vs. atomic
APPification
Long Tail
Personalized
Experience
Speed
Price
(Self-)service
Scalability
Scalability

26. The Frog
Bypassing
Virtualization
Fragmentation of
touchpoints

27. Bypassing
Virtualization
Fragmentation of
touchpoints
The Frog Bypassing

28. Bypassing
Virtualization
Fragmentation of
touchpoints
The Frog Other industries are getting into finance

29. Bypassing
Virtualization
Fragmentation of
touchpoints
The Frog Bypassing of overdrafts through better rates and no waiting times
koalaboox.com

30. Bypassing
Virtualization
Fragmentation of
touchpoints
The Frog Bypassing of stockbrokers
robinhood.com

31. Bypassing money transfer fees
Bypassing
Virtualization
Fragmentation of
touchpoints
The Frog
transferwise.com

32. “The People” bypassing banks, Bitcoin is for real
Bypassing
Virtualization
Fragmentation of
touchpoints
The Frog
goabra.com

33. Bypassing
Virtualization
Fragmentation of
touchpoints
The Frog Bypassing of money transfer companies

34. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper

35. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper Product simplification will allow for new gatekeepers…

36. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper New generations want new gatekeepers
millennialdisruptionindex.com

37. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper FinTech investments tripled in 1 year

38. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper They are afraid, are you?
shareholder.com/downloads/ONE/JPMC-AR2014-LetterToShareholders.pdf

39. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper New gatekeepers
etoro.com

40. New gatekeepers in retirement spending
myabaris.com
New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper

41. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper Rebundling all methods and channels into
one experience
adyen.com
braintreepayments.com

42. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper Apps integrate payments through stripe, not banks
stripe.com

43. New gatekeepers
Recommendations
“Good is good
enough”
Ambassadorship
The Gatekeeper “Good is good enough”
Pay, track, save, loan.

44. The Traveller
Place
Utility
Empowered self
Instant gratification
New way of working
Contextual awareness
Real-time

45. The Traveller
Place
Utility
Empowered self
Instant gratification
New way of working
Contextual awareness
PLACE OnlinePoS
Hybrid
Omnichannel
(digital entering PoS)
(all functions go digital too)

46. The Traveller
Place
Utility
Empowered self
Instant gratification
New way of working
Contextual awareness
Real-time
The rise of mobile

47. The Traveller
Place
Utility
Empowered self
Instant gratification
New way of working
Contextual awareness
Real-time
27% of global transactions on mobile devices
adyen.com/home/about-adyen/press-releases/mobile-payments-index-april-2015

48. The Traveller
Place
Utility
Empowered self
Instant gratification
New way of working
Contextual awareness
Real-time
Empowered Self, Utility, Instant Gratification
moven.com

49. The Traveller
Place
Utility
Empowered self
Instant gratification
New way of working
Contextual awareness
Real-time
Utility for better driving behaviour
axa.com.my/1741/en/useful-links/axa-drive/axa-drive

50. The Traveller
Place
Utility
Empowered self
Instant gratification
New way of working
Contextual awareness
Real-time
KBC wants to keep some offices open at night
and during weekends - New way of working

51. The Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy

52. The Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy
The sharing economy
audiunite.com/se/service/en_unite.html
= 200 euro per maand
per persoon

53. CrowdfundingThe Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy
Civic crowdfunding
bron: frankwatching

54. Peer-to-peer lending with better ratesThe Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy
lendingclub.com

55. Guess who are partnering with the Lending Club?The Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy
lendingclub.com

56. Insurance based on your networkThe Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy
friendsurance.com
inspeer.me

57. Community for student loans and support
commonbond.co
The Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy

58. Group buying your insuranceThe Participant
Community
Gamification
Collaboration
The power of the
crowd
Sharing economy
boughtbymany.com
heyguevara.com

59. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring

60. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Internet of Things

61. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Contactless payments
This is about data, not money.

62. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Financial management on your wrist

63. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Wearables will change our lifestyle

64. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Credit & insurance
through smart
device monitoring?

65. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
The future of car insurance?

66. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Data, Data, Data!
finextra.com/news/fullstory.aspx?newsitemid=27366

67. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Smart contracts

68. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
Programmable banks are coming
programmableweb.com/api/fidor

69. The Cyborg
Internet of Things
Wearables
Quantified self
Robotics
Data
Monitoring
New industries for insurance
bitgo.com
coverdrone.com

70. So, back to Digital Transformation

71. Create your own Digital Transformation vision and plan1
Create Digital Leadership2
Innovate in the right place(s)3
Build the Transformation Fleet4
Change the culture5

72. Create your own Digital Transformation vision and plan1
Create Digital Leadership2
Innovate in the right place(s)3
Build the Transformation Fleet4
Change the culture5

73. Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
THE WHEEL
OF CHANGE
Use the wheel to:
Spot and understand the
dynamics of digital
disruption
Analyse the impact on
your industry and business
Create a future vision
and write a transformation
strategy for your company
Build a roadmap that gets
you there.
Sold in 28 countries

74. @jcaudron
It’s no longer about digital, it’s about business
Corporate
(comm)
Strategy
Digital Strategy
Company
Strategy
Digital
World

75. @jcaudron@jcaudron
Digital Transformation Modeling
From ... ... to
The Business
Digital (at
the sideline)
Digital in
the core

76. @jcaudron@jcaudron
Digital Transformation Modeling
From ... ... to
The Business
Digital (at
the sideline)
From ...
The Business
Digital (at
the sideline)

77. @jcaudron@jcaudron
Digital Transformation Modeling
From ... ... to
The Business
Digital (at
the sideline)
Digital in
the core
From ...
The Business
Digital (at
the sideline)
Digital in
the core
Digital in
the core
Digital in
the core

78. @jcaudron@jcaudron
Digital Transformation Modeling
From ... ... to
The Business
Digital (at
the sideline)
Digital in
the core
From ...
The Business
Digital (at
the sideline)
Digital in
the core
Digital in
the core
Digital in
the core

79. @jcaudron@jcaudron
Digital Transformation
TV
Radio
Print
Billboards
DM
DigitalChannels
From ... ... to
Sales
Marketing&Communication
Service&Support
HR
IT
PR&ExternalCommun.
R&D&Enterprise2.0
Digital Transformation

80. Create your own Digital Transformation vision and plan1
Create Digital Leadership2
Innovate in the right place(s)3
Build the Transformation Fleet4
Change the culture5

81. “If you can't understand the new
world of digital, fire yourself.
Build an executive team that is
digital-first (when problems arise,
the first solution is always digital).
Make sure there is a techie on the
board of directors. If the board
has a low digital IQ, the company
will have a low digital IQ”
George Colony
CEO Forrester Research
So, where are you?
How digital is your
company?
Digital Leadership
Assessment

82. The ideal situation
CEOIdeally your CEO
is the digital lead
CIO COO CbsOSalesMkt

84. Outside
world
Digital Network
Digital Officers
DIGITAL OFFICE
You need Digital Leadership, on all levels
CIO COO CbsOSalesMkt
CDO
Virtual Digital Leadership Team Digital Leads
Board of Directors
Shareholders
CEO

85. Create your own Digital Transformation vision and plan1
Create Digital Leadership2
Innovate in the right place(s)3
Build the Transformation Fleet4
Change the culture5

86. The Classics The Converted The Digital The Ruptured
• (mentally) older generation that
will not go digital soon
• no longer open to changes
brought by digital
• they make you stretch
the traditional business
as long as possible
• slowly getting involved with
digital and embracing it.
• they expect the digital services
to be a translation of the
traditional services.
• most of the digital
investments today are
focused here, but this is
mainly fixing the basics
• still knows the old business
models and logic, but that is
already adopting a new
behaviour and new business
models and services.
• first adopters of entirely
new business models
(cfr. Netflix, Uber, …).
Invest in this too
• raised with new concepts,
with no recollection of the
old models
• use a broad variety of
business models and
technologies
• digital natives, the children
that grow up with tablets,
apps and everything on-
demand.
Traditional model
Traditional channels
Traditional models
Digital channels
New models
Digital channels
Everything new
Incumbents (you) Challengers (them)

87. Different types of innovation
The Factory The Guesthouse The Garage
Incremental innovation
• Development of ‘need to have’
digitals projects and technology
• Working on the existing foundation
of the company
• Follows general procedures and
regulations
• Slow
Change projects
• Small and dedicated project-teams, focused
on in-house innovation
• Limited independency: they are an (internal)
supplier of the factory
• Focus on strategically important new-style
projects or add-ons that will be rolled-out
within the existing company architecture
Breakthrough innovation
• Small dedicated teams focused on innovation
• Autonomous operations and decisions
• Possibly separate entities
• Focused on agile and rapid development and roll-
out of ideas in a stand-alone model
•These can be grass-root internal
initiatives or acquisition of interesting
targets

88. Create your own Digital Transformation vision and plan1
Create Digital Leadership2
Innovate in the right place(s)3
Build the Transformation Fleet4
Change the culture5

89. @jcaudron
Digital Transformation
From ... ... toFrom ...

90. Create your own Digital Transformation vision and plan1
Create Digital Leadership2
Innovate in the right place(s)3
Build the Transformation Fleet4
Change the culture5

91. @jcaudron
1.
The customer always
decides

92. @jcaudron
2.
All things you do
must start from a
superior
experience

93. @jcaudron
3.
From now on, you
are an agile and
flexible company

94. @jcaudron
4.
You live in a world
of uncertainty

95. @jcaudron
5.
Always play on the
offense instead of
the defense

96. @jcaudron
6.
Don’t be afraid to cannibalize
your own business

97. @jcaudron
7.
Never, ever, disrespect
new or small players

98. @jcaudron
Never, ever, disrespect new or small players
The customer always decides
All things you do must start from a superior experience
From now on, you are an agile and flexible company
You live in a world of uncertainty
Always play on the offense instead of the defense
Don’t be afraid to cannibalize your own business
How far away is this from YOUR business reality?

99. 7 Key Take-Aways

100. @jcaudron
Disruption is real, deal with it!
Disruption
Modeling
Transformation
1. Disruption is happening
anyway, often without
your knowing…

101. @jcaudron
Disruption is real, deal with it!
Disruption
Modeling
Transformation
2. There are methods
to understand the
impact and plan for
the future

102. @jcaudron
Disruption is real, deal with it!
Disruption
Modeling
Transformation
3. You can take transformation in your own hands, but you
will have to start NOW, in order to stay in the drivers seat!

103. @jcaudron
4. You’ll need digital leadership
throughout the entire
organization

104. @jcaudron
5. You will need to embrace
new culture, policies, rules,
methodologies, technology,
processes, attitude, …

105. @jcaudron
6. You’re no longer too big to fail …

106. 7. still looking for n°7

107. 7. still looking for n°7
Thank you!
jo@Dearmedia.be
@jcaudron
00 32 475 43 80 98

108. AllDigitalNow
• we are a digital consulting
company
• founded in 2009
• we work for large European
clients
• we have a strong vision on the
impact of digital and act
accordingly
• we are advisors, writers, coaches
and entrepreneurs

109. AllDigitalNow
Our Vision:
AllDigitalNow
All businesses will have to do things in
a digital way because that’s what their
clients want.
Even non-digital companies will see
their business be impacted by those
who are digital (clients, competitors,
partners, digital challengers, …).
There is no way around this, the time
of not believing is over.

110. AllDigitalNow
We make companies understand the long
term impact of digital on their business, what
this means for their future and how they can
take digital transformation in their own
hands.
We create business strategy, concepts and
plans for online, mobile, social, …
We are advisors.We do our job in a
bootstrapped way, mixing high-end strategic
thinking with pragmatic implementation,
through thought leadership and
entrepreneurship.
“AllDigitalNow”1
2
3

111. Out Now!
• www.digitaltransformationbook.com
• Available in Dutch and English

112. Functional design,
wireframing, RFP, …
Social Media set-up, policy,
roles, tools, training…
Ambassadorship
Content Marketing
Strategy
Architecture
Digital Strategy &
Concept Development
Digital Transformation
Modeling
Step 1: Impact,Vision and Ideas
Step 2:Trendmapping
Step 3: Digital Transformation
DearMedia, Digital Strategy & Transformation

113. Digital
Transformation
———
Dealing with
Digital Disruption
———
June 2015
jo@dearmedia.be / @jcaudron / +32 475 43 80 98