Presentation on digital transformation in design retail for the Retail Summit of the Biennale Interieur 2016 in Kortrijk, Belgium

1. M A S T E R I N G
D i g i t a l
Transformation

2. Hi, I’m Jo Caudron
Active in digital since 1993
Internet entrepreneur involved
in 20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
We are business
consultants for a digital
world.
Our mission is to help
organization transform.

3. O N A
P E R S O N A L
N O T E

4. Are you an active social media user?
Do you embrace new technology?
Do you get your kicks from new business models?
Who
Are
You?

5. Expect a smack in the face…
Digital Disruption is real

6. What do
These 4 have
in common?

7. 1995+
Music
Photography
Video Rental
…
2005+
Print Media
TV
Travel
HR
…
2015+
Retail
Healthcare
Automotive
Education
Telco
Food
FMCG
Banking/Insurance
…
2025
All Safe
havens will be
subject to
digital
disruption
…
WAVES OF Disruption

8. What can we learn?

9. Digital Disruption is a story of…
%

10. This is NOT our story
YOU THEM
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!

11. This IS our story
YOU
We are COMPLIANT!
We are a TRUSTED partner!
We have DECADES of experience!
We are on SOCIAL MEDIA!
But your
app sucks
I want
experience
Uhh..ok
Hey this
solves my
problem!
I don’t want
to wait a
week
NEW
THEM

12. The Tipping Point
YOU
THEM

13. THE IMPACT OF
D I G I T A L

14. DIGITAL CHANGES
Your Business

15. http://benchmademodern.com/

18. duvalunionconsulting.com

19. Watch This

21. DIGITAL CHANGES
Organizations

22. YOU ARE A MEDIA
COMPANY

24. VR

25. YOU BECOME OPEN
AND FLEXIBLE

31. Are you
Scared or
Inspired?
@jcaudron

32. Don’t worry,
we’ve got a PLAN

33. YOU NEED TO
Scan YOUR
ENVIRONMENT

34. DETERMINE
THE IMPACT

35. CREATE A
North Star
VISION

36. DEFINE A
Transformation
STRATEGY

37. DEFINE A
Transformation
STRATEGY
@jcaudron
BUILD A
ROAD MAP

38. KNOW WHO YOU
WORK FOR

39. @jcaudron

40. @jcaudron

41. @jcaudron

42. @jcaudron

43. @jcaudron

44. @jcaudron

45. @jcaudron

46. @jcaudron

47. @jcaudron
YOU CHALLENGERS
The Challengers move into your space,
when will you move into theirs?

48. @jcaudron
F R O M DIGITIZATION
T O TRANSFORMATION

49. TRANSFORMATION
STRATEGY
ROADMAP
DIGITAL
LEADERSHIP &
CAPABILITIES ASSESS
TEAMS
TRAIN &
COACH
CHANNEL
STRATEGY
POLICY &
GOVERNANCE
SET-UP AND
ROLL-OUT RUN
ROLL-OUT
DIGITAL OFFICE
RUN DIGITAL
OFFICE
CUSTOMER
ENGAGEMENT
CHANNELS
PLATFORM
DESIGN
REQUIREMENTS
PARTNER
SELECTIONRFP
CREATION
LAUNCHDEVELOPMENT
BUSINESS/SERVICE/
PRODUCT DESIGN TRADITIONAL
BUSINESS MODEL
START-UP
BUSINESS MODEL
PROJECT
KICK-OFF
START-UP KICK-
OFF (FUNDING,
INCUBATION)
RUN PROGRAM/
DEVISION/…
RUN START-UP
(COACHING,
ADVICE)
START-UP
BUSINESS
TRADITIONAL
BUSINESS
TRANSFORMATION
STRATEGY
IMPACT
ANALYSIS
NORTH STAR
VISION OF
YOUR FUTURE
SCAN
MARKET TRENDS &
INTERNAL DIGITAL
READINESS

50. Thank You!
DOWNLOAD THE SLIDES
www.speakersbase.com/JO