The document provides an overview of digital transformation and how organizations can successfully navigate disruption. It discusses how digital disruption is impacting various industries and the importance of having a plan to transform. Key points emphasized are the need to scan the environment, determine impact, create a vision for the future, define a transformation strategy and build a roadmap. It also stresses the importance of leadership, establishing the right mindset, resources and mandate to fully embrace digital in the core of the business.

1. M A S T E R I N G
D i g i t a l
Transformation

2. Hi, I’m Jo Caudron
Active in digital since 1993
Internet entrepreneur involved in
20+ start-ups.
Founding Partner of
Duval Union Consulting
@jcaudron
jo@duvalunion.com
We are business
consultants for a digital
world.
Our mission is to help
organization transform.

3. Are you an active social media user?
Do you embrace new technology?
Do you get your kicks from new business models?
Who
Are
You?

4. Sold in 40
countries!

5. Expect a smack in the face…
Digital Disruption is real

6. What is your

7. 100.000jobs in banking got lost in 2015, because of
digital disruption (Antony Jenkins, the former
CEO of Barclays)

8. What do
These 4 have
in common?

9. You have a
C H O I C E
Disruption
Modeling
Transformation

10. You have a
C H O I C E
Disruption
Modeling
Transformation
Fear
Insight
Direction

11. 1995+
Music
Photography
Video Rental
…
2005+
Print Media
TV
Travel
HR
…
2015+
Retail
Healthcare
Automotive
Education
Telco
Food
FMCG
Banking/Insurance
…
2025
All Safe havens
will be subject
to digital
disruption
…
WAVES OF Disruption

12. What can we learn?

13. Slicing the
Elephant
creates Insight
@jcaudron
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
THE WHEEL
OF CHANGE

14. Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg
THE WHEEL OF
CHANGE
New experts
and our peers
decide what
matters
People
participate,
share and
co-create
their future
Technology
becomes part of
everything we do
The relationship
with the market
changes
New
experiences in
product, service
& packaging
The position in
the value chain
changes
Mobile gives access to
everything, everywhere,
every time

15. Media
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg

16. versus
Retail
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg

17. Food
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg

18. Banking
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg

19. Health
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg

20. Auto-
motive
Glass House
Package
Frog
GatekeeperTraveller
Participant
Cyborg

21. T H E I M PA C T O F
D I G I T A L
ON HOW WE WORK

22. Be transparant towards your client. Track work in
progress to avoid disputes regarding invoices.

23. Social Media changes the relationship with the client.

24. Online proximity through remote mediation and legal
services.

25. Power of the crowd: crowdfunding for legal
actions.

26. Won 40% of the appeals
www.donotpay.co.uk
App replaces people
A 19-year-old made a free
robot lawyer that has
appealed $3 million in
parking tickets

27. An App to create legally binding
contract and agreements.

28. Self-service: Do it yourself legal documents

29. Artificially Intelligent Lawyer
Let your A.I. lawyer do the work for
you. Draft documents, timestamp,
research, etc.

30. LawTrade: Uber for lawyers

31. New players enter the market

32. Online notary services

33. Online notary services

34. New way of working: increase your
efficiency by adopting a digital mindset.

35. The Yelp of legal experts

36. Expect to be benchmarked

37. Are you
Scared or
Inspired?
@jcaudron

38. Don’t worry,
we’ve got a PLAN
@jcaudron

39. Digital Transformation is a
complex and never-ending
journey
@jcaudron

40. YOU NEED TO
Scan YOUR
ENVIRONMENT
@jcaudron

41. DETERMINE
THE IMPACT
@jcaudron

42. CREATE A
North Star
VISION
@jcaudron

43. DEFINE A
Transformation
STRATEGY
@jcaudron

44. DEFINE A
Transformation
STRATEGY
@jcaudron
BUILD A
ROAD MAP
@jcaudron

45. BUILD a new
ORGANIZATION
@jcaudron

46. From ... ... to
The Business
Digital (at
the sideline)
Digital in
the core

47. The Business
Digital (at the
sideline)
The Business
Digital (at
the sideline)
From ... ... to

48. The Business
Digital (at the
sideline)
Digital in
the coreThe Business
Digital (at
the sideline)
Digital in
the core
Digital in
the core
Digital in
the core
From ... ... to

49. From an outdated
MOTHERSHIP

50. From an outdated
Mothership
TO A modern
F L E E T

51. YOU NEED DIGITAL
Leadership

52. The Digital Office is Transversal
Sales
Marketing&Communication
Service&Support
HR
DIGITALLAB
PR&ExternalCommun.
R&D&Enterprise2.0
Sales
Marketing&Communication
Service&Support
HR
PR&ExternalCommun.
R&D&Enterprise2.0
DIGITAL OFFICE

53. TO PULL THIS OFF
YOU WILL NEED…
@jcaudron

54. M I N D S E T
@jcaudron

55. M E A N S
@jcaudron

56. M A N D AT E
@jcaudron

57. TRANSFORMATION
STRATEGY
ROADMAP
DIGITAL
LEADERSHIP &
CAPABILITIES ASSESS
TEAMS
TRAIN &
COACH
CHANNEL
STRATEGY
POLICY &
GOVERNANCE
SET-UP AND
ROLL-OUT RUN
ROLL-OUT
DIGITAL OFFICE
RUN DIGITAL
OFFICE
CUSTOMER
ENGAGEMENT
CHANNELS
PLATFORM
DESIGN
REQUIREMENTS
PARTNER
SELECTIONRFP
CREATION
LAUNCHDEVELOPMENT
BUSINESS/SERVICE/
PRODUCT DESIGN TRADITIONAL
BUSINESS MODEL
START-UP
BUSINESS MODEL
PROJECT
KICK-OFF
START-UP KICK-
OFF (FUNDING,
INCUBATION)
RUN PROGRAM/
DEVISION/…
RUN START-UP
(COACHING,
ADVICE)
START-UP
BUSINESS
TRADITIONAL
BUSINESS
TRANSFORMATION
STRATEGY
IMPACT
ANALYSIS
NORTH STAR
VISION OF
YOUR FUTURE
SCAN
MARKET TRENDS &
INTERNAL DIGITAL
READINESS
@jcaudron

58. Q&A

59. Thank You!
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