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10 Web Personalization Statistics 
Every Marketer Should Know
Marketers’ Attitude Toward 
Personalization:
94% 
of in-house marketers agree that website 
personalization is critical 
to current and future success. 
Source: The Realities of Online Personalization, by Econsultancy
88% 
of digital marketers consider real-time 
marketing as an important part 
of their 2014 online marketing plans. 
Source: Real-Time for the Rest of Us, by Evergage
81% 
of marketers perceive increase in 
customer engagement as the main benefit 
of real-time marketing. 
Source: Real-Time for the Rest of Us, by Evergage
Customers’ Attitude Toward 
Personalization:
74% 
of online consumers get frustrated when 
online content appears that has nothing to 
do with their interests. 
Source: 2013 Online Personal Experience Study, by Janrain
46% 
of B2B customers consider tailored offers 
as extremely significant for their 
relationship with the business provider. 
Source: Why Companies Need to Market – and Not Just Sell – to Existing Customers, by Gartner
Reality Check:
Only 
29% 
of marketers today invest in 
website personalization and 
use of behavior-based data. 
Source: 2014 State of Marketing, by ExactTarget
72% 
of companies say they don’t understand how 
to carry out website personalization. Common 
barriers are lack of technology or inability to 
translate data into action. 
Source: The Realities of Online Personalization, by Econsultancy
42% 
of CIOs from 77 different countries say their IT 
organizations do not have the right skills and 
capabilities to meet upcoming digital business 
challenges. 
Source: Six Key Steps to Build a Successful Digital Business, by Gartner
More than 
46% 
of companies say they are 
held back by IT roadblocks 
and legacy technology. 
Source: The Realities of Online Personalization, by Econsultancy
Only 
32% 
of companies say their 
CMS enables web personalization. 
Source: The Realities of Online Personalization, by Econsultancy
If you want to learn more 
about website personalization, or if you’re interested in 
implementing a personalization and behavioral targeting strategy 
that fulfills your business objectives, 
contact Dynamic Yield and we’ll have you going in no time.

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10 Web Personalization Statistics Every Marketer Should Know

  • 1. 10 Web Personalization Statistics Every Marketer Should Know
  • 2. Marketers’ Attitude Toward Personalization:
  • 3. 94% of in-house marketers agree that website personalization is critical to current and future success. Source: The Realities of Online Personalization, by Econsultancy
  • 4. 88% of digital marketers consider real-time marketing as an important part of their 2014 online marketing plans. Source: Real-Time for the Rest of Us, by Evergage
  • 5. 81% of marketers perceive increase in customer engagement as the main benefit of real-time marketing. Source: Real-Time for the Rest of Us, by Evergage
  • 6. Customers’ Attitude Toward Personalization:
  • 7. 74% of online consumers get frustrated when online content appears that has nothing to do with their interests. Source: 2013 Online Personal Experience Study, by Janrain
  • 8. 46% of B2B customers consider tailored offers as extremely significant for their relationship with the business provider. Source: Why Companies Need to Market – and Not Just Sell – to Existing Customers, by Gartner
  • 10. Only 29% of marketers today invest in website personalization and use of behavior-based data. Source: 2014 State of Marketing, by ExactTarget
  • 11. 72% of companies say they don’t understand how to carry out website personalization. Common barriers are lack of technology or inability to translate data into action. Source: The Realities of Online Personalization, by Econsultancy
  • 12. 42% of CIOs from 77 different countries say their IT organizations do not have the right skills and capabilities to meet upcoming digital business challenges. Source: Six Key Steps to Build a Successful Digital Business, by Gartner
  • 13. More than 46% of companies say they are held back by IT roadblocks and legacy technology. Source: The Realities of Online Personalization, by Econsultancy
  • 14. Only 32% of companies say their CMS enables web personalization. Source: The Realities of Online Personalization, by Econsultancy
  • 15. If you want to learn more about website personalization, or if you’re interested in implementing a personalization and behavioral targeting strategy that fulfills your business objectives, contact Dynamic Yield and we’ll have you going in no time.