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Developing Chatbots with API.ai/Dialog flow
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Developing Chatbots with API.ai/Dialog flow
1.
© SANGAM Artificial Intelligence
Deep Learning Data Science Machine LearningIoT Building Chatbots with api.ai/Dialogflow
2.
© SANGAM Artificial Intelligence
Deep Learning Data Science Machine LearningIoT
3.
© SANGAM Name: Company: Experience : Expectations: Introduction
about Developers
4.
© SANGAM Program Agenda 1 2 Why
Chatbots? Understanding the Terminology of Chatbots
5.
© SANGAM Program Agenda 1
Why Chatbots? Understanding the Terminology of Chatbots3
6.
© SANGAM We are
now witnessing a new shift in computing the move from a mobile –first to an AI-first world -Sundar Pichai, CEO Google
7.
© SANGAM BOTS will
start replacing mobile apps. No more looking for an app, downloading an app, updating an app or managing an app Gartner 2017 report The next killer app's will be BOTS - Backed by intelligence
8.
© SANGAM Technologies in
Communication email? website? phone? my app? spam… meh… which? bye- bye Then Now Hey Dude What up? @lounge +121
9.
© SANGAM Messaging Has
Surpassed Social 4.1 Billion users in the world are on instant messaging apps 6 of Top 10 most used apps globally are messaging apps 4500 4000 3500 3000 2500 2000 1500 1000 500 0 20162013 2014 2015 Sources: BI Intelligence, Jan. 2016 and Statista, April 2016 Big 4 Instant Messaging Apps Big 4 Social Networks
10.
© SANGAM Customer Experience
with Call Center Services You dial in. You hear music. You are in Queue, we will get back to you soon You are asked to make a numeric choice. Again you are asked to select a numeric choice You make one more choice. Currently we are retrieving your information You learn that all agents are busy. You are asked to "hold the line". You hear music. Frustrated Customer ends the call with out solution Any idea of how This experience can be improved?
11.
© SANGAM Types of
BOTS Static Dynamic
12.
© SANGAM How Chatbot
Works? Please provide balance in my Savings account? 1 Incoming chat 2 What does the input mean? 3 Take note of any special information 4 Executes response
13.
© SANGAM Program Agenda 13 1 2 3 2 Why
Chatbots? Understanding the Terminology of Chatbots
14.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 14
15.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 15
16.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 16
17.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 17
18.
© SANGAM Intent 18 Based on
customer input What does the user says /want? What action should be taken ? Get Balance Transfer Funds Last Transactions “How much money do I have in my saving account?”
19.
© SANGAM Intent 19 Get Balance Transfer
Funds Last Transactions “How much money do I have in my saving account?” Based on customer input What does the user says /want? What action should be taken ?
20.
© SANGAM Intent 20 Get Balance Transfer
Funds Last Transactions How much did I spent in the Mc Donald today? Based on customer input What does the user says /want? What action should be taken ?
21.
© SANGAM Intent 21 Get Balance Transfer
Funds Last Transactions How much did I spent in the Mc Donald today? Based on customer input What does the user says /want? What action should be taken ?
22.
© SANGAM Intent 22 Get Balance Transfer
Funds Last Transactions Pay $100 to my wife saving account Based on customer input What does the user says /want? What action should be taken ?
23.
© SANGAM Intent 23 Get Balance Transfer
Funds Last Transactions Pay $100 to my wife Credit Card account Based on customer input What does the user says /want? What action should be taken ?
24.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 24
25.
© SANGAM Entity Variable/parameter for
intent Important word in an input Adds relevance to intent Get Balance Entity: AccountType “How much money do I have in my checking account?” Checking Savings Credit Card 25 Possibly maps to domain object
26.
© SANGAM Entity Variable/parameter for
intent Important word in an input Adds relevance to intent Get Balance Entity: AccountType “How much money do I have in my checking account?” Checking Savings Credit Card 26 Possibly maps to domain object
27.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 27
28.
© SANGAM Training • Train
the CHATBOT for user queries • SME experts make your BOT to address all the customer queries
29.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 29
30.
© SANGAM CHATBOTS ECOSYSTEM
31.
© SANGAM Integrations • Build
once and deploy to multiple platforms using our one-click integrations. • There are several social networking applications which supports for creating ChatBots Google Assistant Facebook Messenger Slack Skype Telegram
32.
© SANGAM •Intents •Entities •Training •Integrations •Fulfillment Understanding the
Terminology of Chatbots 32
33.
© SANGAM Fulfillment • In
order to serve the actual information the user is requesting, you'll need to setup fulfillment. • Fulfillment is a method or a process which takes the user queries and replies the user appropriate response.
34.
© SANGAM Demo
35.
© SANGAM What do
you need to Start Chatbot • Gmail id • Facebook id (FB Chatbot) • Skype (Microsoft ID) • Twitter ID • Telegram ID
36.
© SANGAM DialogFlow
37.
© SANGAM CHATBOT Mobile
App Installation No Installation Need to Install, consumes memory on the phone Usability Doesn’t need training Needs training on how to use Multi User Yes No Security Inbuilt in the app (FB, Skype, Telegram) Need to build Security Framework Management One Version on Server Multiple versions depending on OS version Platform Platform Independent (iOS, Android, Windows,..) Platform Dependent, one package for each type NLP (Natural Language Processing) Yes NO Machine Learning Yes NO How to connect Desktop, Laptops, Mobile, Tablets Mobile, Tablets Integration with Other Social Network Apps Yes (Skype, FB, Telegram) No Mobile Apps vs CHATBOTS
38.
© SANGAM We are
providing demo videos • GHMC Bin pickup https://drive.google.com/open?id=0B-EwGVxe_1GuLTZELXVxWG1DSFk • Android Mobile App • https://drive.google.com/open?id=0B-EwGVxe_1GuYWhfZTk0RTNOMkk • Chatbot Face Book Messenger • https://drive.google.com/open?id=0B-EwGVxe_1GuSDdtNVhoMWZBN0k • Chatbot on Telegram messaging app • https://drive.google.com/open?id=0B-EwGVxe_1GuZkdMRmdXUW1Ga3c • Chatbot on Skype • https://drive.google.com/open?id=0B-EwGVxe_1GuNmN2LVc3TXNqLWc
39.
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