6. (4%) (11%) $21.7 Total IBM (3%) (12%) 4.2 General Business 1Q09 (3%) (11%) $21.3 All Sectors Flat (10%) 2.2 Communications (7%) (14%) 2.1 Distribution (15%) (20%) 2.4 Industrial 6% (3%) 3.6 Public (3%) (10%) $6.1 Financial Services B/(W) Yr/Yr Rptd @CC Revenue by Key Industry Sales Unit $ in Billions General Business Comms Distribution Industrial Public Financial - Rest of World Fin’l - U.S. Led by Public Sector