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Effectively managing conflict in the workplace ver 2


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Effectively managing conflict in the workplace ver 2

  1. 1. Effectively Managing Conflict in the Workplace Tuesday, 7 December 2010 Laurence Yap Sr Manager of Learning and OD
  2. 2. Solving Team Conflict and Synergy By Adopting Appreciative Inquiry Tuesday, 7 December 2010 Laurence Yap Sr Manager of Learning and OD
  3. 3. <ul><li>CONTENTS </li></ul><ul><li>Causes of Conflict </li></ul><ul><li>Appreciative Inquiry </li></ul><ul><li>Team Conflict </li></ul><ul><li>Team Synergy </li></ul><ul><li>Team Cooperation </li></ul>
  4. 4. | Our Challenges: The World Is Changing |
  5. 5. Conflict <ul><li>Effectiveness vs right and wrong </li></ul>
  6. 6. Conflict <ul><li>One Angle vs Multiple Angles/PMI, OPV </li></ul>
  7. 7. Diverse Audience
  8. 8. Workscope <ul><li>Discover </li></ul><ul><li>Dream </li></ul><ul><li>Design </li></ul><ul><li>Deliver </li></ul>Appreciative Inquiry
  9. 10. Application <ul><li>Team Conflict </li></ul><ul><li>Team Bonding </li></ul><ul><li>Departmental Planning </li></ul><ul><li>New Team Orientation </li></ul>
  10. 15. Appreciative Inquiry Principle 1
  11. 16. Appreciative Inquiry Principle 2 Appreciative Inquiry Principle 2
  12. 17. Appreciative Inquiry Principle 3 Appreciative Inquiry Principle 3
  13. 18. Appreciative Inquiry Principle 4
  14. 19. Appreciative Inquiry Principle 5
  15. 21. Team Conflict
  16. 22. Team Conflict
  17. 23. Workscope <ul><li>Discover </li></ul><ul><li>Dream </li></ul><ul><li>Design </li></ul><ul><li>Deliver </li></ul>Team Planning
  18. 24. Workscope <ul><li>Discover </li></ul><ul><li>Share with the team of the moments you have felt </li></ul><ul><li>most engaged, most alive and most excited? </li></ul><ul><li>Share with the team of your three achievement s at work? </li></ul><ul><li>Share with the team of your three personal achievement?s </li></ul>Team Planning
  19. 25. Workscope <ul><li>Dream/Desirable future state </li></ul><ul><li>What is your dream for the team? </li></ul><ul><li>What is youe dream for the department? </li></ul>Team Planning
  20. 26. Workscope <ul><li>Design </li></ul><ul><li>Choose three of the dreams. </li></ul><ul><li>Develop the action plan for </li></ul><ul><li>each dream </li></ul><ul><li>Present your process of achieving the </li></ul><ul><li>dream. Allow the audience to improve the a </li></ul><ul><li>ction plan </li></ul>Team Planning
  21. 27. Workscope <ul><li>Deliver </li></ul><ul><li>Who do what by when </li></ul><ul><li>Set the date for first meeting </li></ul>Team Planning
  22. 28. Team Synergy
  23. 30. Background <ul><li>A. Conflicts/ Grudges </li></ul><ul><li>M and S Site </li></ul><ul><li>11000 employees with 7000 operators </li></ul><ul><li>Multiple product lines </li></ul><ul><li>Marketing, Operation, Sales, R&D, Support </li></ul><ul><li>B. Low Morales </li></ul><ul><li>2009 – RM 60 Mil losses </li></ul><ul><li>VSS – 500 employees </li></ul>
  24. 31. Team Synergy <ul><li>Hope for the Company future </li></ul><ul><li>Personal Level </li></ul><ul><li>a. Background </li></ul><ul><li>b. Achievements – Personal/Work </li></ul><ul><li>c. Strengths </li></ul><ul><li>Department Level </li></ul><ul><li>a. Achievement </li></ul><ul><li>b. Structure </li></ul>Team Synergy
  25. 32. <ul><li>Corporate Level </li></ul><ul><li>a. Behaviours </li></ul><ul><li>b. Positive </li></ul><ul><li>c. Wish List </li></ul>Team Synergy
  26. 35. Carsem Confidential A Member of the Hong Leong Group <ul><li>What do our customers care about most ? </li></ul>Questions