Navigating the Inner and Outer Loops--Effective Office 365 Communications
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Presentation from SharePoint Conference North America (#SPC18) presented in Las Vegas on 5-21-18, addressing the "which tool to use and when?" question, and the soft-skills issues at the root of the problem for most orgnizations.
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Navigating the Inner and Outer Loops--Effective Office 365 Communications
- 1. Christian Buckley Founder & CEO of CollabTalk LLC
- 2. Christian Buckley Founder & CEO of CollabTalk LLC Microsoft Regional Director & MVP cbuck@collabtalk.com www.buckleyplanet.com @buckleyplanet
- 3. http://www.cmswire.com/digital-workplace/turn-the-promises-of-the-digital-workplace-to-reality/ “In a recent CMSWire series of interviews with digital workplace specialists, some common elements and themes emerged. One of the most consistent is the belief that the best digital workplaces take a synergistic approach to fulfilling the wants and needs of people through processes and technologies.”
- 5. COMMUNICATION CAN BE COMPLEX The problem is…
- 10. COLLABORATION NEEDS CAN ALSO BE COMPLEX
- 17. TOO MANY OPTIONS CAN ACTUALLY DECREASE PRODUCTIVITY
- 18. Which tool to use when?
- 20. The Use Case Drives the Technology Co-Creating Content Office Online Office Desktop Rich content authoring Word, Excel, PowerPoint, OneNote simultaneous Multi-user, co-authoring Online editing available inside SharePoint and Yammer Mail & Calendar Outlook Traditional Inbox Point to Point Messaging Distribution Lists Scheduled Calendar Invites Voice, Video & Meetings Skype for Business Common platform for presence Point-to-Point Real- Time Messaging (IM) Scheduled and ad-hoc Voice and Video Meetings with Desktop Sharing Real-time messaging for High-Velocity teams Collaboration hub for progressive teams Ad-hoc video meetings Chat-based Workspace Microsoft Teams Sites & Content Management SharePoint Online OneDrive for Business Shared file libraries with doc management features, discrete permissions, versioning, metadata Wiki pages, photos and videos Lists, calendars, tasks Swiss Army Knife for Collaboration Enterprise Social Yammer Messages available for serendipitous discovery Communities of Interest, Executive Engagement Teams working openly Polls. Praise (not vice versa)
- 22. Outlook Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive
- 23. Outlook Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive
- 24. Outlook Ubiquitous Loop Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive
- 25. Outlook Groups, Graph, and Security SharePoint & OneDrive
- 26. Research Tools
- 31. CHANGE IS INCREDIBLY DIFFICULT THE PROBLEM WITH COMMUNICATION IS THAT:
- 33. THE SECRET TO WHAT IS CHANGE? Make the alternatives incredibly embarrassing for your end users? Select the right tools? Train your end users on the right features, and new processes? Get your end users to alter their behavior, permanently
- 34. When end users can adapt to change, they become More efficient More effective in their roles More collaborative More innovative THE SECRET TO WHAT IS CHANGE?
- 36. LASTING CHANGE, WITHOUT YOUR EFFORTS WILL People follow the path of least resistance HOW you reach your destination is just as important as finishing We focus so much on process and technology, we forget the people LIKELY FAIL
- 37. Collaboration change has broad impact Technology not only automates and streamlines, it can fundamentally change what we do, and how we do it. Processes are about alignment of people with technology, and can be a key differentiator for your business – and dramatically change in the future workplace. People are able to adapt and change, but we often pay the least amount of attention to the constant pace of change from which we expect people to learn, adapt, and be productive.
- 38. Transparency Consistency Iteration Four ingredients to lasting change Collaboration
- 40. WHY IT WORKED We made all of our activities transparent We kept going Everyone had a voice, and anyone could write on the board We constantly revised our priorities, and communicated our changes
- 42. Create a culture with change at its center, and you will find multiple opportunities to step into the role of the Digital Workplace Champion
- 55. 1. Identify your key stakeholders, champions, and user profiles 2. Identify & select your business scenarios 3. Conduct a pilot that includes business users, champions, and IT professionals. 4. Design, launch and manage an adoption campaign, including: • Internal awareness materials such as posters, digital signage, and events • Self-help and training information in a single location • A defined feedback mechanism • Pre-defined success measures (solution adoption, views of key materials, attendance at courses) 5. Build a champion program alongside your service deployment 6. Provide a standard feedback method 7. Measure and share success 8. Adjust your messaging and methods based on feedback, repeat
- 57. cbuck@collabtalk.com +1 425-246-2823 www.CollabTalk.com Contact Us Strategy. Influence. Amplification.
Editor's Notes
- Include icons for
- With so many choices, What tool do I use? This chart illustrated the breadth of collaboration available at Juniper and the corresponding tools Example: For mail & calendar I use Outlook If I wanted to reach a broad group the best fit would be yammer
- The end result was high-performance, accolades from the leadership team, and most important: we spent less and less time managing changes, and more time focusing on running the actual business.
- The end result was high-performance, accolades from the leadership team, and most important: we spent less and less time managing changes, and more time focusing on running the actual business.