Stanford Class Presidents, Session One: Feedback
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In October/November 2015 I'm doing a two-part seminar on Feedback & Coaching with the Stanford Senior Class Presidents. This is my deck from Session One on Feedback.
![Feedback &
Photo by Ashraful Kadir [link]
Coaching, Part 1
October 19, 2015
Ed Batista
@ the Stanford Class Presidents](https://image.slidesharecdn.com/stanford-class-presidents-session-one-feedback-slideshare-2015-fall-151021035023-lva1-app6892/85/stanford-class-presidents-session-one-feedback-1-320.jpg)
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Stanford Class Presidents, Session One: Feedback
- 1. Feedback & Photo by Ashraful Kadir [link] Coaching, Part 1 October 19, 2015 Ed Batista @ the Stanford Class Presidents
- 2. Photo:SethAnderson Who am I? Executive coach Instructor & GSB alum www.edbatista.com HBR Guide to Coaching Your Employees
- 3. Photo:SethAnderson Why feedback matters to me… Touchy Feely Changed my view of myself Impact on my professional path & life
- 4. Photo:SethAnderson & why coaching does, too Started as a client Changed my view of leadership Impact on my clients & GSB students
- 5. Photo by Alex Eflon [link] Where are we Today: Feedback as an interpersonal skill Next time: Coaching as a leadership tool going?
- 6. How will we Discussion (~40 min) Exercises & debriefs (~1 hr 15 mins) Work as a group & in pairs get there? Photo by Chloe Fan [link]
- 7. Concepts #1 Today’s headline The simplest feedback model Feelings Photo by Lee Nachtigal [link]
- 8. The headline Feedback is stressful So critique with skill & express more heartfelt appreciation Photo by Garry Knight [link] Read More
- 9. The simplest When you do [X], I feel [Y]. feedback model Photo by Ed Yourdon [link]
- 10. Feelings Disclosing feelings = vulnerable But feelings influence And vulnerability closeness Comfort with discomfort Photo by Rebecca Krebs [link] Read More
- 11. Concepts #2 5 levels Hierarchy of needs Safety, trust, intimacy Social threat SCARF model Photo by Lee Nachtigal [link]
- 12. 5 levels Photo by Rita Willaert [link] Richard Francisco In what ways do we communicate? Increasing levels of difficulty, risk & learning
- 13. 5 levels1: Ritual 2: Extended Ritual 3: Content 4: Feelings About Content 5: Feelings About Each Other Photo by Rita Willaert [link]
- 14. 5 levels 5: Feelings About Each Other Hardest Riskiest Most powerful for feedback Photo by Rita Willaert [link]
- 15. Hierarchy of needs Photo by Wilhelm Joys Anderson [link] Abraham Maslow What motivates us as human beings?
- 16. Hierarchy of needs Photo by Wilhelm Joys Anderson [link] Physiological Safety Love & belonging Esteem Self-actualization
- 17. Hierarchy of needs Photo by Wilhelm Joys Anderson [link] Parallels in groups & relationships
- 18. Hierarchy of needs Photo by Wilhelm Joys Anderson [link] Psychological safety, trust & intimacy Experiments, risk-taking & vulnerability Learning, self- awareness & change In groups & relationships…
- 19. Safety, trust, Photo by Carly Lesser & Art Drauglis [link] intimacy
- 20. Safety, trust, intimacy Safety = I won’t get hurt Trust = I believe you & you believe me Intimacy = We can make the private public Read More
- 21. Safety, trust, intimacy Feedback can create these qualities But there’s a problem…
- 22. Can I give you Photo by Robbie Grubbs [link] some feedback?
- 23. Feedback and Photo by Mykl Roventine [link] social threat
- 24. Threat response aka “Fight, flight or freeze” Physiological Photo by State Farm [link]
- 25. Photo by State Farm [link] Threat response aka “Fight, flight or freeze” Emotional
- 26. Photo by State Farm [link] Threat response aka “Fight, flight or freeze” Cognitive Decision-making Problem-solving Collaboration
- 27. Social threat (Some) social situations ≈ Physical threats Many times/day Most common location?
- 28. Social threat Photo by Heisenberg Media [link]
- 29. Social threat Physiological/emotional response plus… Cognitive impairment Decision-making Problem-solving Collaboration Photo by Heisenberg Media [link]
- 30. Social threat Result? Massive communication failure We give feedback ineffectively We receive it poorly Photo by Heisenberg Media [link] Read More
- 31. Photo by Andrew Vargas [link] SCARF model
- 32. SCARF model David Rock What social situations trigger a threat response? How can we minimize the risk of social threat? How can we create safety? Read More
- 34. Photo by Andrew Vargas [link] Use the model When giving feedback… Be mindful of status Minimize uncertainty Maximize autonomy Build the relationship* Play fair*
- 35. Use the model When getting feedback… Cultivate in-the-moment awareness Recognize our threat response Manage our emotions Slow things down
- 36. Photo by Harsha KR [link] Relationships
- 37. Relationships John Gottman What characterizes successful relationships?
- 38. Relationships Feeling known by the other A culture of appreciation Responding to “bids” Mutual influence Read More
- 39. Photo by The Mighty Tim Inconnu [link] The net David Bradford How to improve communication? How to minimize defensiveness? How can we play fair?
- 45. Use the model Intent ≠ impact My intention doesn’t guarantee your response Impact ≠ intent Your response wasn’t necessarily my intention
- 46. Use the model Stay on our side of the net Focus on observed behavior Disclose our response When you do [X], I feel [Y].
- 47. Use the model Result? Lower risk of social threat Less chance of defensiveness Increased sense of fairness
- 48. To sum up Photo by Pranav Yaddanapudi [link]
- 49. To sum up Build safety, trust & intimacy Remember SCARF & the Net Minimize social threat Less stressful feedback More learning
- 50. Thank you! Photo by Brett Casadonte [link] www.edbatista.com