Tony Hsieh is the CEO of Zappos and established its core values which focus on delivering wow through service. Zappos provides the best customer service by offering 24/7 support with no scripted conversations, free shipping both ways, 365 day returns, and a warehouse near a UPS hub to ensure fast delivery. The company also encourages engagement on social media like Twitter. Zappos culture emphasizes nurturing the company values, with all new employees undergoing the same training regardless of role to understand the focus on best customer service, and are even offered $2000 to quit after training to only retain fully committed employees.

1. Tony Hsieh

2. Deliver WOW thought Service

3. Zappos Core Values Deliver WOW Through Service Embrace and Drive Change Create Fun and A Little Weirdness Be Adventurous, Creative, and Open-Minded Pursue Growth and Learning Build Open and Honest Relationships With Communication Build a Positive Team and Family Spirit Do More With Less Be Passionate and Determined Be Humble

4. The very Best Customer Service: 24/7 Customer Service. Call center: No scripted conversations, call reps are encouraged to take decision independently. Free Shipping both ways. Free 365 days Returns. Warehouse based in KY near the UPS World Port Hub to get the products to the customers yesterday! You can easily contact Zappos via Social Media-twitter. Company Culture: Nurture the Company Culture, Keep it alive. Zappos goes to the lengths of offering their new employees 2000 dollars to quit after the training process. They only want employees who truly understand and embrace the company. All hired employees whether they work in finance or web development go though the same training so they can understand what Zappos is all about: The best customer service