Citrix application infrastructures are very performance sensitive. “Citrix is slow” or “Citrix is not working” is a common complaint heard at the help desk from frustrated users. These complaints could be caused from a small problem anywhere in your infrastructure and you have to spend hours finding out where the real problem lies before you can resolve it and restore a positive user experience. Is it really a Citrix issue, or is the issue actually originating somewhere else in the infrastructure – i.e., the network, application, virtual platform, storage, etc.? View these slides and discover how you can extend Microsoft System Operations Center (SCOM) – using the Microsoft SCOM Citrix Universal Management Pack - to monitor and manage Citrix infrastructures end to end, so when a user complains that Citrix is slow, you can pinpoint exactly where the cause of the problem lies — in just one click. Learn how to: • Monitor all of your Citrix tiers – XenApp, XenDesktop, XenServer, NetScaler, XenMobile, etc. directly from the Microsoft SCOM console • Get deep visibility into every aspect of Citrix performance • Pinpoint in just one click where the real cause of a problem lies • Proactively detect and fix performance issues before users complain • Publish real-time dashboards in Microsoft SCOM to provide key insights for the different stakeholders in your organization • Generate powerful, end-to-end historical and trend reports that help you optimize and right-size your Citrix infrastructure for maximum ROI

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Expanding SCOM’s Capabilities to
Comprehensively Manage Performance for
Citrix XenApp/XenDesktop/XenMobile with
eG Universal Management Pack for SCOM
Monitor & Manage Citrix Application
Performance using Microsoft SCOM

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Moderator
Christine Ackley
Director of Marketing Operations
eG Innovations
Christine.Ackley@eginnovations.com

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Logistics
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 A copy of this presentation is posted on Slideshare:
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Audience Poll
• What are your biggest challenges while using Microsoft
SCOM?
– Lack of visibility into Non-Microsoft systems
– Multiple Management packs without integration makes it
complicated to troubleshoot
– Slow and Complex Problem diagnosis
– Lack of Analytics
– No visibility into virtualization

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Today’s Presenter
Bala Vaidhinathan
CTO
eG Innovations
bala@eginnovations.com

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Agenda
• Citrix Performance Management
• Microsoft SCOM Limitations with Citrix
• The eG Universal Management Pack for SCOM
• Citrix Performance Management using SCOM & eG - Live
Demonstration
• Comparison of Citrix Managements packs available for
SCOM
• Q&A

7. Citrix Performance Management

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Citrix User View

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Network IIS Web on
ESX
Active Directory
SQL
Citrix XenApp on
VMware ESXCitrix ZDC on
VMware ESX
MS Terminal, Citrix
License Server
Profile Server
Enterprise
Apps (Exchange,
SAP, Dynamics, …)
vCenterOracle
Client
The IT Administrator’s View
SAN
Switch
What is the root cause of the service problem?
Network? VMware? AD? SQL? Storage? Citrix?
“My
application is
slow!”

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 Great User Experience
 Pro-active issue resolution
 End to End Visibility
 Single unified View with Correlation
What Matters in a Citrix Environment?

12. SCOM and Citrix

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Management Packs for SCOM
• SCOM is good for monitoring Microsoft applications, but DOES
NOT provide deep visibility into non-Microsoft servers/
applications (Citrix, SAP, VMware, Oracle, custom apps, etc.)
• Organizations use Management Packs (MP) from third-party
monitoring tools to extend SCOM’s monitoring functionality to
non-Microsoft servers / applications.
Microsoft Apps Citrix SAP VMware
Operations Manager
Citrix MP SAP MP VMware MP

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Challenges When Using Multiple MPs
Non-Microsoft
Platforms
SAP Systems
Virtual
Platforms
Citrix
Java App
Servers
SCOM
Management Server
Operations
Console
Active
Directory
SharePoint SQL Server
Windows
Hyper-V
Exchange
Server
Microsoft Platforms
SAP Connector
(Vendor A)
WebSphere
Management Pack
(Vendor B)
Citrix Management
Pack (Vendor X)
VMware
Management Pack
(Vendor Y)
Siebel Management
Pack (Vendor Z)
JBoss Management
Pack (Vendor C)
Remote Data
Collection
Agentless
via Vendor’s
Agent
via Vendor’s
Agent
Agentless
Microsoft
Management Packs
Agentless
× Multi-pack approach
adds cost & complexity
× Fragmented view of
environment
× Slow & manual diagnosis
CHALLENGES

15. How the eG Universal Management
Pack for SCOM Can Help

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eG Universal Management Pack for SCOM
• eG Enterprise provides a Universal Management Pack for
SCOM that can be used to monitor any application:
– Packaged enterprise applications and custom applications
– Microsoft and non-Microsoft servers / applications
– Virtualized and SaaS applications
– Server hardware, network devices, storage systems
Microsoft Apps
Operations Manager
Citrix SAP VMware
eG Universal Management Pack

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Multi-Vendor Monitoring from One MP
IT Infrastructure Monitored by eG Enterprise Universal Management Pack
Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web
Application Servers .NET. WebLogic, WebSphere, Jboss, Tomcat, ColdFusion, JRun, Orion, Tomcat, Oracle
AS, SAP NetWeaver
Enterprise Applications Microsoft Dynamics, Microsoft SharePoint, SAP R/3, Siebel, Peoplesoft, Oracle Forms, SAP
Business Objects
Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL,
Informix
Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp
Network Devices Cisco routers, switches, hubs, wireless devices, load balancers
Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS
Print server , MS Proxy server, MS File server, TMG
Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate
Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail
Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server
Operating Systems Microsoft Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS
Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Nutanix Acropolis, Red Hat
Enterprise, AIX LPARs, Solaris Zones/LDOMs
VDI Connection Brokers Citrix XenDesktop, VMware Horizon, Leostream broker
Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO

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eG Universal Management Pack
Architecture
eG Enterprise
Manager
eG Agent
Non-Microsoft Applications
SCOM Operations Console
Monitoring data sent to
SCOM Management Server
Monitoring
data from
eG sent to
SCOM
Agent
(Includes Monitoring Data from eG)
SCOM
Management
Server
Microsoft Applications
SCOM
Agent
SCOM
Agent
SCOM
Agent
SCOM
Agent
eG monitoring data from
SCOM Agent sent to SCOM
Management Server
eG Universal MP provides end-to-end
monitoring support for the entire IT
infrastructure:
• Without using multiple management packs
• Without having to deploy and navigate a
variety of monitoring solutions/consoles
SCOM Agent
(Dedicated for eG)
eG Universal
Management
Pack
Connector
SDK

19. eG Universal Management Pack
in Action… Live Demo

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How eG Universal MP for SCOM Works
• An eG SCOM Connector, installed on a dedicated VM, bridges
the communication between eG and Microsoft SCOM
– Infrastructure managed by eG is automatically registered in SCOM
– MPs indicating metrics, tests, layers are automatically created in SCOM
for each component type
– State information for each component, layer, metric is reported in SCOM
– Dashboards published in eG are automatically available in SCOM
– Alert conditions detected by eG are displayed in the SCOM console
– Contextual one-click drill down from SCOM into the eG console
• SCOM agent must be installed on the eG Connector system
– SCOM agents are not required on systems managed by eG Enterprise

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Competition for Citrix
eG Universal MP for SCOM Citrix SCOM Management Bundle
(formerly Comtrade)
 Single MP for hundreds of applications and
devices (Citrix, VMware, SAP, Nutanix, etc.)
× MP supports only Citrix
 Can be used with any Citrix license × Can be used only with Citrix Platinum
license with active maintenance
 Supports Citrix logon simulation to detect
logon issues
× No logon simulation
 Auto-discover interdependencies between
Citrix and non-Citrix tiers on intuitive
topology maps on eG console
× No discovery for interdependencies
 Automated root cause diagnosis pinpoints
the source of issues in seconds
× No automated root cause diagnosis.
Administrators have to use multiple alerts
and manually find the root cause
 Auto-baseline metrics with self-learning
baseline thresholds, and eliminate false
positives
× No functionality to auto-baseline the
infrastructure
There are only two management
packs in the market for Citrix

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Monitoring Citrix with SCOM
• There are only two options:
Citrix SCOM Management Bundle
(formerly Comtrade)
eG Universal Management Pack
for SCOM
• Supports only Citrix. No other
application or infrastructure
component is supported.
• Supports Citrix, Microsoft and
hundreds of other applications
and infrastructure tiers
• Can only be used with Citrix
Platinum license with active
Subscription Advantage or
Software Maintenance
• Can be used with any Citrix license

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Infrastructure Coverage – Comtrade
Citrix Applications
Citrix/Comtrade SCOM Management Bundle
just sends raw Citrix performance data to
SCOM without any correlation or analytics
Management
Bundle
SCOM Management Server

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Infrastructure Coverage – eG Universal MP
Other Non-Microsoft ApplicationsCitrix Applications
eG Universal MP
on SCOM Agent
SCOM Management Server
eG Manager
eG Agent
Raw metrics turned into
actionable insights for faster and
accurate problem detection
o Auto-Correlation
o Root Cause Analysis
o Auto-Baselining
o Detailed Diagnosis
o Built-in Analytics
o Capacity Planning
eG Enterprise correlates
performance metrics across
Citrix and non-Citrix tiers

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User Experience Monitoring
No way to simulate Citrix XenApp/XenDesktop session
Cannot test if entire Citrix delivery infrastructure is ready
and working in concert to deliver application/desktop
Management
Bundle
Real-time simulation and
testing of Citrix user session
Complete visibility of logon
process by testing entire
Citrix delivery infrastructure
Simulates exact same steps
of a real user to identify
logon issues

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Correlation and Root Cause Diagnosis
No correlation and root cause
diagnosis
No dependency mapping
between tiers
No support for non-Citrix tiers
Auto-discover application to
application dependencies
Visualize application
relationships with physical,
virtual, cloud infrastructures
View dependencies between
layers: applications, OS, server,
network, etc.
Citrix/Comtrade SCOM
Management Bundle
eG Enterprise
Automatic
Root Cause Diagnosis

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The eG Enterprise Universal Monitor
• Single monitor license for Windows,
Linux, Solaris, HP-UX, AIX, VMware
• Single price, regardless of OS or server
configuration (2, 4, 8, 16 CPUs )
• Auto-upgradable
• A single monitor for monitoring any application
• Agentless monitoring option
• 100% web-based – HTTP/S
UNIQUE BENEFITS

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Satisfying Different Personas in an Organization
Management
Helpdesk and
Microsoft Admin
Domain Experts
(Citrix, VMware, SAP, etc.)
 No need to move
away from SCOM
 Leverage existing
investment in SCOM
 Unify third-party
tools into SCOM
console
 Continue to use
SCOM console that
they are familiar with
 Monitor Microsoft
infrastructure with
SCOM
 eG Universal MP
provides unified
infrastructure
visibility within SCOM
 Convenient
monitoring console
with eG Enterprise
 Deep diagnostics,
historical analysis,
capacity planning,
root cause analysis,
service-level
topology views,
auto-baselines, etc.

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Gartner on the eG SCOM Integration
• eG Innovations goes deeper than Microsoft
SCOM in the areas of Solaris, AIX, HP-UX and
Linux.
• Monitoring of Citrix, Microsoft, Red Hat and
VMware virtualization technologies is natively
supported by eG Innovations.
• A large number of application components can
now be monitored with SCOM, including those
provided by IBM, SAP and Oracle.
• This monitoring platform can be integrated into
OpsMgr 2007 and OpsMgr 2012.
Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing
Costs.

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Benefits of eG Universal MP for SCOM
 Leverage existing investments in SCOM, and easily
extend monitoring capabilities for any application
 Eliminate the cost and complexity of deployment and
management of multiple MPs from different vendors
 Monitor Microsoft and non-Microsoft applications
together using a single MP—affordable and easy to
manage
 Streamline IT operations and achieve faster problem
diagnosis and resolution

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ROI from eG Enterprise & SCOM
Integration
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce Infrastructure
Cost & Avoid Cost
Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

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&

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