This document discusses eG Innovations, a provider of enterprise performance management software. It monitors physical, virtual, cloud and hybrid environments. The document outlines eG's proposition of providing a single console to monitor heterogeneous and hybrid clouds. It highlights eG's support for various applications, platforms, operating systems and technologies. The document also demonstrates eG's capabilities like automated discovery, diagnostics, reporting and analytics across physical, private and public cloud infrastructures.

1. © eG Innovations, Inc. | www.eginnovations.com
eG Enterprise
Heterogenous and Hybrid Cloud Performance Monitoring
This document is strictly private, confidential and personal to its recipients and should not
be copied, distributed or reproduced in whole or in part, nor passed to any third party.
DISCLAIMER:

2. © eG Innovations, Inc. | www.eginnovations.com
About eG Innovations
Worldwide Locations
Global Headquarters: Singapore
US Headquarters: New Jersey
Founded in 2001
eG Innovations is a provider of enterprise-class IT performance management
software that delivers end-to-end monitoring, diagnosis, reporting, and
analytics across physical, virtual, cloud, and hybrid IT environments
Faster diagnosis and resolution
of performance problems
Enhanced service delivery and
user satisfaction
Maximum business productivity
and cost savings
Accelerated IT deployments and
production rollouts
Transform IT Service Delivery
into Business Advantage

3. © eG Innovations, Inc. | www.eginnovations.com
Agenda
• Typical Cloud Journey
• Monitoring Landscape
• eG Proposition
• The eG Advantage
• Solution Demo

4. © eG Innovations, Inc. | www.eginnovations.com
Cloud Journey - Adoption

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Cloud journey - Maturity. Where are you?
IaaS CaaS PaaS FaaS

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Monitoring your IT Landscape
ITSM & Reporting
IaaS
On-Premises
CaaS
PaaS
FaaS
Server Monitoring Network Monitoring
Open Stack/VMWare Public Cloud Instance Billing & chargeback
Docker/Kubernetes
Continuous
Integration &
Deployment
Service Assurance
Cloud Foundry/Open
Shift
Jelastic
Cloud Orchestration
& Self Service
Open Whisk/Fission
Lambda/Azure
Functions
Task Automation

7. © eG Innovations, Inc. | www.eginnovations.com
Fragmented siloed tools are the problem
ITSM & Reporting
IaaS
On-Premises
CaaS
PaaS
FaaS
Server Monitoring Network Monitoring
Open Stack/VMWare Public Cloud Instance Billing & chargeback
Docker/Kubernetes
Continuous
Integration &
Deployment
Service Assurance
Cloud Foundry/Open
Shift
Jelastic
Cloud Orchestration
& Self Service
Open Whisk/Fission
Lambda/Azure
Functions
Task Automation
3rd Party ITMS tool Infra monitoring tool Network monitoring tool
Infra monitoring tool Cloud provider tools OEM tool
UX tool APM tool
Domain specific OEM tool OEM tool
Cloud provider tools
OEM tool 3rd party tool
Manager of
Managers

8. © eG Innovations, Inc. | www.eginnovations.com
“There is a lot more to performance
monitoring than collecting metrics”
- Leading APM Analyst

9. © eG Innovations, Inc. | www.eginnovations.com
What is your objective of performance monitoring?
This is what one of our customer says….
USERS DON’T
WANT TO
KNOW WHAT
YOU ARE DOING
THEY WANT TO
KNOW WHEN
THEY CAN START
DOING THEIR
WORK.
When system
slows down...

10. © eG Innovations, Inc. | www.eginnovations.com
Typical Limitations of Various Cloud Specific Monitors
• Lack visibility into user experience and applications
- code-level visibility, Java or .net thread level visibility, 3rd party dependencies
(such as payment gateway), SQL queries, JVM garbage collection and more
• Can’t support Hybrid and Heterogenous infra/cloud monitoring
- Need to switch console to monitor different infra/cloud

11. © eG Innovations, Inc. | www.eginnovations.com
Typical Cost/Effort for problem
Cost & Effort
Time
Sense Isolate Diagnose Take Action Evaluate

12. © eG Innovations, Inc. | www.eginnovations.com
This is one of the most important objectives
Cost & Effort
Time
Sense Isolate Diagnose Take Action Evaluate

13. © eG Innovations, Inc. | www.eginnovations.com
eG Proposition
• There is a need for single console for monitoring across hybrid
infra which may consist of heterogenous cloud platforms
• Data is not enough. Experience Monitoring is critical.
• Support of broad range of applications and services across all
platforms.
• Ability to correlate performance across any system that may be
deployed across hybrid or heterogenous infra
• Reduce time-to-repair regardless of the platform applications
are hosted in.

14. © eG Innovations, Inc. | www.eginnovations.com
eG Innovations – Unified Monitoring Model
Monitoring built for L1,
L2, L3 Engineers, Service
admins and IT admins
eG monitors the cloud
statistics covered by
Cloud Monitor/Watch
In addition, eG covers the
user and application tiers
which does not come
under the SLA of
AWS/Azure.
eG comes with
predefined reports for
capacity analysis, causal
analysis, application user
behaviour analysis etc.
Integration with ITSM
solutions, SMS gateways,
Mobile App and
notifications
Inbuilt APM, cloud
monitor
Automatic Diagnosis
Machine Learning,
Embedded Analytics
Configurable dashboard
and reports

15. © eG Innovations, Inc. | www.eginnovations.com
200+ applications (enterprise, web, cloud, VDI, etc.), 10+ virtual platforms, 10+
operating systems, 20+ storage devices, and any SNMP-enabled network device
Technologies Supported out of the Box

16. © eG Innovations, Inc. | www.eginnovations.com
Automated Discovery of Event Patterns
• eG Enterprise collects and analyzes various sources of
data to automatically understand patterns
 Out-of-the-box metrics
 Custom metrics
 Transaction traces
 Database queries
 Windows events
 Syslog messages
 SNMP data
 Resource usage
 Configuration changes
A built-in correlation engine
automatically correlates all these data
sets to make sense of patterns
Historical data analysis provides
insight into trends over time
Machine learning is used to auto-
baseline performance metrics and get
alerted to deviations from the norm

17. © eG Innovations, Inc. | www.eginnovations.com
AWS Stacks supported by eG Monitor
Supported AWS Services
Auto Scaling DynamoDB Elastic File System
(EFS)
OpsWorks Simple Storage
Service (S3)
Billing and Cost
Management
Elastic Beanstalk Elastic Load Balancing Polly Simple Queue Service
(SQS)
Certificate Manager Elastic Block Store
(EBS)
Elastic MapReduce Redshift Storage Gateway
CloudSearch ElasticCache IoT Relational Database
Service (RDS)
VPC Flow Logs
CloudFront ElasticCompute Cloud
(EC2)
Kinesis Firehose Route 53 Web Application
Firewall (WAF)
CloudTrail EC2 Container
Services (ECS)
Kinesis Streams Simple Email Service
(SES)
WorkSpaces
CloudWatch Logs ECS Spot Fleet Lamda Simple Notification
Service (SNS)

18. © eG Innovations, Inc. | www.eginnovations.com
Azure Stacks supported by eG Monitor
Supported Azure Services
Azure Virtual Network (classic) Azure Batch Service Azure Key Vault
Azure Databases Azure Billing Azure Provider
Azure Web Apps Azure Cosmos DB Azure Redis Cache
Azure SQL Azure Event Hubs Azure Service Bus
Azure Active Directory Azure IoT Hub Azure Storage Details
Azure Subscriptions Azure Logic Azure Recovery service vaults
Azure Virtual Machines Azure Firewall Azure VPN Gateway
Azure Queues, Blobs, Table Azure AVD Azure Netapp Storage

19. © eG Innovations, Inc. | www.eginnovations.com
ITSM Suites, Orchestration tools and DevOps Tool Chains

20. © eG Innovations, Inc. | www.eginnovations.com
Converged Application and IT Infrastructure Monitoring
Single pane of glass for
monitoring, diagnosis, alerting,
reporting, baselining, capacity
planning, and more

21. © eG Innovations, Inc. | www.eginnovations.com
 Emulates users
 Imposes the same workload
again and again
 Provides a measure of
experience EVEN when
there is no real load
 Monitors real users
 Actual workloads
 Direct measure of what
users are seeing
Synthetic Measurements
Drill down from User Experience across Heterogenous infra
Real User Experience Measurements
User Experience
Measurement
 Simulate logon; launch
different applications
 Synthetic monitoring
from multiple locations
 Real user monitoring
from the client, network,
server
 Must use a combination
of both approaches

22. © eG Innovations, Inc. | www.eginnovations.com
From Real User Experience up to individual user
RUM will point to the
cause of slowdowns
– Front-end browser?
– Content download?
– Network?
– Server?

23. © eG Innovations, Inc. | www.eginnovations.com
With End-to-End Visibility
Alert
Alert
Root cause
Root cause
Physical Server
Private Cloud
Private Cloud
Physical Server
Private Cloud
Private Cloud
AWS/Azure

24. © eG Innovations, Inc. | www.eginnovations.com
Drill down to transaction level per user across Heterogenous infra

25. © eG Innovations, Inc. | www.eginnovations.com
Unified Reporting Platform for all Supported Technologies
• Executive and operations reports
• Network, system, application
reports
• Enables triage across disparate
infrastructure components
• Real-time or post-mortem
analysis
• Ideal for trend analysis,
capacity planning
• Insights for infrastructure
optimization and right-sizing

26. © eG Innovations, Inc. | www.eginnovations.com
eG Approach - Personalized, role-based visualizations
Personalized, Pre-Correlated
Alarm Windows
Application Support /
Service Desk
Application Architect /
CTO
CMO / CRO
IT Operations
• Real-time, near real-time data
• Aggregate (i.e., Farm-wide, etc. views)
• Alarm Window(s)
IT Development
• Active dashboards
• Technical domain views
• Observability & data export
Business & IT Executives
• High-level KPIs
• Business context
• Site/Service oriented views

27. © eG Innovations, Inc. | www.eginnovations.com
True Unified View Across Layers and
Domains and Cloud Providers

28. © eG Innovations, Inc. | www.eginnovations.com
Go Beyond Monitoring & Troubleshooting
Right-Sizing
Planning
Auditing
Optimization
• Analyze usage
patterns
• Load-balance
your IT
infrastructure
• Measure resource
utilization against
availability
• Get the most out
of your
infrastructure
• Predict when you
will run out of
resources
• Forecast future
requirements
• Make information
available for
audits
• Get reports for
regulatory
compliance
Out-of-the-Box Analytics & Historical Reports

29. © eG Innovations, Inc. | www.eginnovations.com
Solution Demo

30. © eG Innovations, Inc. | www.eginnovations.com
Thank You!
www.eginnovations.com