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NIC Inc., Tennessee Division, 2015 Annual Report
1. INSIDE
TENNESSEE REPORT 2014
Education Standards Review
Application Sets the Standard....... 2
Join NIC’s Exclusive Online
Community — the eGov
Network Partner Portal.................. 3
TN.gov Website Honored
With VEMA Multimedia Award.............4
A 15-Year eGovernment
Partnership With TN.gov
Tennessee Division is entering its
15th year of a public-private part-
nership with the state of Tennessee.
“NIC is very proud of the long-term partnership
we’ve had with the state of Tennessee and the
online services it’s delivered,” said David Dahle,
General Manager of NIC-Tennessee Division. “More
than 15 million transactions and $6 billion are
processed through TN.gov applications each year,
and we look forward to building on this success
with new, innovative applications that deliver value
to the state and citizens across Tennessee.”
Over the past decade and a half, the state has
released hundreds of eGovernment services that
save businesses and citizens time and money,
and also offer increased efficiencies for state
agencies. Among these applications are the
innovative and award-winning SmartWay mobile
traffic app for iPhone and Android, self-service
T
he National Conference of State Legislatures awarded the Tennessee
General Assembly a 2014 Legislative Staff Achievement Award for its new,
innovative “Dashboard” Web application for legislators. The annual award
recognizes excellence in supporting the work of a state legislature and strength-
ening the legislative institution.
With the arrival of the Dashboard, the General Assembly has redefined the admin-
istration of its legislative process. Legislators enter a session, take out a tablet device,
and immediately know where they are in the day’s schedule and what actions have
been taken. The application also provides detailed bill information and proposed
amendments to help legislators prepare for discussion and decision. All of the infor-
mation is created and updated in real time, so documents and actions taken on a bill
will appear on the Dashboard just seconds after the gavel drops.
Not only does the app provide a more efficient approach to passing legislation, it
replaced a manually intensive process for research and bill-related documents, which
included printing information packets each week. Changing the way analysts create
and deliver critical documentation alone offers a two-year 210 percent ROI.
Responsive frameworks and the addition of touch-screen technology make the
Dashboard ideal for mobile devices of all kinds, which is especially convenient for
legislators on the move. n
Tennessee General Assembly
Honored With Legislative
Staff Achievement Award
NIC’s
| continued on page 2 |
2. 2 | TENNESSEE REPORT 2014
Meet Katie Freeman
Tennessee would like to
introduce its new director of
marketing, Katie Davis Freeman. A North
Carolina native, Katie earned her B.A. in
political science from Wake Forest Univer-
sity, and spent
the first few
years of her
career working
for members of
the U.S. House of
Representatives.
Katie has been
in Nashville
since 2010 and comes to us from the office
of United States Senator Bob Corker.
In her role as director of marketing,
Katie will focus on increasing communi-
cation with our partners at all levels of
the agencies to find new and innovative
solutions as we continue to make govern-
ment more accessible. While we’ve been
a partner with the state for 15 years,
we’re always working to better serve the
businesses and citizens of Tennessee.
Katie can be reached at 615-313-0300,
ext. 7315 or katie.freeman@egovtn.org.
Welcome, Katie!
NIC
Education Standards Review
Application Sets the Standard
I
n 2014 Tennessee Governor
Bill Haslam announced a
public review process to
obtain feedback from Tennesseans
regarding the state’s education
standards. The standards review
application, designed, developed,
and deployed within about 30
days, is part of that process.
The Tennessee English language
arts (ELA) and mathematics standards
set grade-specific goals that define what
all students are expected to know and be
able to do by the end of a given grade or
course. There are more than 1,100 content
standards in ELA and more than 900
content standards in math.
The application allows visitors to read each
standard and vote on whether it should be kept
as is, reviewed, or removed. If the vote is to
review or remove, the respondent can provide
supplemental information and comments.
During Gov. Bill Haslam’s 2015 State of
the State address, he promised to move
“full speed ahead” in serving Tennessee
taxpayers and highlighted many of the state’s
successes. One of the successes mentioned
was the Education Standards Review:
“If you haven’t visited the website, I
encourage you to do so. So far, nearly
82,000 comments have been submitted. I
expect that we’re going to talk about state
standards this session, and I think it is
important that we know exactly what the
standards are that we’re talking about and
possibly voting on.”
The application also received local and
national media attention, including discus-
sion on The Atlantic’s website. n
Katie Freeman
iPad kiosks for renewing driver licenses, and the
Integrated Criminal Justice Portal.
In addition to first-rate applications, TN.gov, the
official website of the state of Tennessee, is continu-
ally recognized as a leader in the industry. In 2013 it
was ranked the Best State Website by the Center for
Digital Government, and in 2014 it received a VEMA
Award for innovative, artistic, and creative work in
the multimedia arts. n
A 15-Year eGovernment
Partnership With TN.gov
| continued from page 1 |
TN.gov Mobile Visitor Traffic
Increases More Than 50 Percent in 2014
he official website of the state of Tennessee, TN.gov, saw a dramatic increase this year in
visitors viewing the site on mobile devices and handheld tablets.
After a redesign in 2013, mobile traffic increased by 51 percent and tablet users increased
by 68 percent in 2014. The redesign optimized TN.gov for a range of screen sizes – from
monitors to tablets to phones – to provide easy reading and navigation with a minimum of
resizing, panning, and scrolling.
In addition to the redesign, Tennessee state agencies released eight applications that were
either mobile apps or Web applications specifically designed for small screens. The Web
applications were created using a responsive design, which adapts to the viewers’ various
device widths and screen resolutions, providing better usability and viewing capabilities.
At least three mobile apps are in planning for 2015, including Restaurant Inspection Scores
and Mobile Felony Offender Search, with many more to come! n
T
3. TENNESSEE REPORT 2014 | 3
Join NIC’s Exclusive Online Community —
the eGov Network Partner Portal
I
t takes true partnership to make eGov-
ernment work. At NIC, we would not be
successful in developing eGovernment
without you – our government partners. We
share your dedication to making government
better for all – not as vendors, but as true team-
mates working side by side with you every day
to define problems and find solutions.
That’s why in late 2014, we launched the
eGov Partner Portal – a secure, password-
protected site exclusively for all of our NIC
government partners. The new site includes
several features to inform you about best
practices within the industry, as well as a
simple way to collaborate with your govern-
ment peers across the country who are also
NIC partners. To participate, simply ask
your general manager for login credentials
and soon you can begin enjoying:
• News Case Studies: Executive
summaries of eGovernment studies,
daily industry news, and case studies
await on the Insights Presentations
section of the portal.
• Document Library: Explore even more
content, like annual reports published by
NIC portal teams, as well as archived webi-
nars, within the portal’s Document Library.
• Services Database: Have you ever
wondered what new services other NIC
portals are launching? Or would you like
to know if other government partners
have launched a service similar to the one
you are planning to develop with your
NIC portal team? Find out these answers
and more by searching the eGovernment
Services Database. In addition, each month
three new services will be featured on the
Partner Portal’s home page.
• Collaboration: There are several ways
you can collaborate with your govern-
ment peers more effectively through
the eGovernment portal. The portal’s
Directory allows you to quickly search for
contact information for NIC staff, as well
as your government peers. The Discussion
Board provides you with an opportunity
to join in conversation about hot topics
across the industry, and from time to
time the portal’s home page will feature a
profile of one of your government peers.
We welcome your feedback, and hope
you see the value of this new tool and use
it as your resource for collaborating with
other NIC government partners. We are
looking forward to connecting with you and
bringing our partnership to the next level.
No Budget? No Problem.
Your Local Partner Can Help
Dedicated to providing innovative online services and secure payment processing solely to
Tennessee government entities, NIC Tennessee maintains a Nashville office staffed with 33
team members. Fourteen of the 33 are native Tennesseans, and 21 of them went to Tennessee
colleges and universities. All live, play, vacation, and pay taxes in the Volunteer State. In August
2000, NIC Tennessee won the first of three competitive RFP bids with the state of Tennessee to
build and manage its eGovernment program. Under the contract, NIC Tennessee can work with
any Tennessee state, county, or city government entity.
One benefit of the public-private partnership is that agencies have the option to fund their eGov-
ernment projects at no cost to the agency. In addition to traditional methods of service delivery, such
as in-person or mail, agencies can give citizens and businesses “Customer Options” via the Internet.
Those who choose the Internet option pay a nominal fee to cover the cost of development, mainte-
nance, and marketing. This benefits both citizens and businesses. The option was approved in light
of studies that confirm, in this age of speed and convenience, customers will give a little extra to
avoid standing in line or waiting for the next available representative. n
St. Jude Warriors
Members of the Tennessee team after the
2014 Warrior Dash for St. Jude Children’s
Research Hospital – Chris Cookley, Jeff
Jacobs, Michelle Johnson, Jonathan Strange,
Deb Kilpatrick, Jessica Winn, Brandon
Brown, Amanda Wimpy, Hannah Forbes,
Carson Gulley.
