There is little doubt that we have entered the knowledge economy where what organisations know is becoming more important than the traditional sources of economic power – capital, land, plant and labour – which they command. When people are given access to the information and resources they need to complete a task, they can finish it more quickly and effectively. An engineer selecting a part for a sensor, a scientist analyzing data from an experiment, a manager selecting among various new technologies—all these actions are more likely to succeed if the people have access to relevant information about what has worked before and who has made the same analyses. Knowledge management applications are the key to helping bring the right information to the right people at the right time to make the right decision.

1. 12 Principles of Knowledge
Management
Enamul Haque
Senior process owner, Knowledge Management
Nokia
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2. Understanding knowledge is the first step to managing
it effectively.
Winston Churchill said,
"The empires of the future
are the empires of the
mind."
Tom Peters said,
"Heavy lifting is out;
brains are in."
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3. Right information at the right
time
• There is little doubt that we have entered the knowledge economy
where what organisations know is becoming more important than the
traditional sources of economic power – capital, land, plant and labour
– which they command.
• When people are given access to the information and resources they
need to complete a task, they can finish it more quickly and effectively.
• An engineer selecting a part for a sensor, a scientist analyzing data from
an experiment, a manager selecting among various new technologies—
all these actions are more likely to succeed if the people have access to
relevant information about what has worked before and who has made
the same analyses.
• Knowledge management applications are the key
to helping bring the right information to the right
people at the right time to make the right
decision.
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4. What do we mean by KM
Principles?
• Well a dictionary definition of a principle is a
'fundamental truth or law as a basis of reasoning or
action'.
• Furthermore, principles have, at least, four distinct
characteristics:
1. They are timeless. They will be just as relevant in 50 years time as they
are now.
2. They are changeless. Whereas knowledge will change over time,
principles do not change ever. You might even say, this is wisdom.
3. They are universal. That is to say, they can be applied anywhere.
4. They are scalable. That is, the same principles can apply to individuals,
teams, organizations, inter-organizations, and even globally.
• So one can say that principles, are 'the heart of the
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matter', the fundamental source.

5. 12 guiding principles for KM
 1. KM Strategy. People will focus and work
more effectively through a shared vision
and values, and the knowledge management
strategy must be aligned to this
 2. Organizational learning. What have we
learned today, as a 'learning organization', is
sometimes more important than what tasks
we performed today. We have to be both a
learning organization and knowledge
driven.
 3. KM process. No re-inventing of the
wheel, No continual repeating of the same
mistakes. Every time we do something
repetitive we should strive to do it better
than the last time
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6. 12 guiding principles for KM
 4. Knowledge travels via language.
Without a language to describe our
experience, we can't communicate what
we know. Expanding organizational
knowledge means that we must develop
the languages we use to describe our work
experience.
 5. KM Systems and Tools - Knowledge
systems and tools are implements for
knowledge working. They should be to
support knowledge asset driven strategies,
processes, methods and techniques. Be
knowledge asset driven, not tools
driven.
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7. 12 guiding principles for KM
 6. The more you try to pin knowledge down, the
more it slips away. It's tempting to try to tie up
knowledge as codified knowledge-documents,
patents, libraries, databases, and so forth. But too
much strictness and formality regarding
knowledge lead to the creativity spoiled.
 7. Looser is probably better. Highly adaptable
systems look chaotic. The survival rate of diverse,
decentralized systems is higher. That means we can
waste resources and energy trying to control
knowledge too tightly.
 8. There is no one solution. Knowledge is always
changing. For the moment, the best approach to
managing it is one that keeps things moving along
while keeping options open.
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8. 12 guiding principles for KM
 9. Knowledge doesn't grow forever.
Eventually, some knowledge is lost or dies,
just as things in nature. Unlearning and
letting go of old ways of thinking, even
retiring whole blocks of knowledge,
contribute to the vitality and evolution of
knowledge.
 10. No one is in charge. If only we knew
what we know, we would be three times
more effective tomorrow. Effective
organizational knowledge management is the
natural result of effective personal and team
knowledge management.
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9. 12 guiding principles for KM
 11. You can't impose rules and
systems. knowledge is truly self-
organizing - a neural network
architecture that uses unsupervised
learning. The most important way to
advance it is to remove the barriers
to self-organization. In a supportive
environment, knowledge will take
care of itself.
 12. KM – individual - Organizations
learn only through individuals who
learn first. What gets rewarded gets
done!
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This presentation is compiled from different open sources in the Internet