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www.eiil.net
EFFECTIVE
INTERACTIONS
EIIL Learning – Key Learning
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
• A good interaction has a clear agenda –
providing signposts to keep on topic, and
helping to keep to an agreed time.
Break it up - Use an Agenda
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
• A good interaction has a clear agenda –
providing signposts to keep on topic, and
helping to keep to an agreed time.
• Questions should be prepared in advance
– not just those to determine a theme or
direction, but also the detailed follow-up
questions which lead to real disclosure
and discovery.
Break it up - Use an Agenda
‘Drill-down’ for Detail
Prepare Follow-up Questions
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
• A good interaction has a clear agenda –
providing signposts to keep on topic, and
helping to keep to an agreed time.
• Questions should be prepared in advance
– not just those to determine a theme or
direction, but also the detailed follow-up
questions which lead to real disclosure
and discovery.
• The best interactions flow two ways –
active and attentive listening, re-phrasing,
and summarising before moving on
conveys respect and builds trust
• Even learners with little knowledge can
cause knowers to learn through reflection
on a difficult question.
Break it up - Use an Agenda
Two-way flow
‘Drill-down’ for Detail
Prepare Follow-up Questions
www.eiil.net
Next Generation Leadership
EuropeanInstitutefor
IndustrialLeadership
NextGenerationLeadership

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Eiil web site - slideshare - interview

  • 2. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape.
  • 3. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape. • A good interaction has a clear agenda – providing signposts to keep on topic, and helping to keep to an agreed time. Break it up - Use an Agenda
  • 4. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape. • A good interaction has a clear agenda – providing signposts to keep on topic, and helping to keep to an agreed time. • Questions should be prepared in advance – not just those to determine a theme or direction, but also the detailed follow-up questions which lead to real disclosure and discovery. Break it up - Use an Agenda ‘Drill-down’ for Detail Prepare Follow-up Questions
  • 5. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape. • A good interaction has a clear agenda – providing signposts to keep on topic, and helping to keep to an agreed time. • Questions should be prepared in advance – not just those to determine a theme or direction, but also the detailed follow-up questions which lead to real disclosure and discovery. • The best interactions flow two ways – active and attentive listening, re-phrasing, and summarising before moving on conveys respect and builds trust • Even learners with little knowledge can cause knowers to learn through reflection on a difficult question. Break it up - Use an Agenda Two-way flow ‘Drill-down’ for Detail Prepare Follow-up Questions

Editor's Notes

  1. Purpose: The purpose of this document is to prepare for the IAB – to review the EIIL year and to propose strategy developments for IAB consideration and guidance / approval.