2. www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
3. www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
• A good interaction has a clear agenda –
providing signposts to keep on topic, and
helping to keep to an agreed time.
Break it up - Use an Agenda
4. www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
• A good interaction has a clear agenda –
providing signposts to keep on topic, and
helping to keep to an agreed time.
• Questions should be prepared in advance
– not just those to determine a theme or
direction, but also the detailed follow-up
questions which lead to real disclosure
and discovery.
Break it up - Use an Agenda
‘Drill-down’ for Detail
Prepare Follow-up Questions
5. www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and
flexibly executed. We help to develop
these essential skills.
• All interactions have a ‘Shape’ we help to
determine the most effective shape.
• A good interaction has a clear agenda –
providing signposts to keep on topic, and
helping to keep to an agreed time.
• Questions should be prepared in advance
– not just those to determine a theme or
direction, but also the detailed follow-up
questions which lead to real disclosure
and discovery.
• The best interactions flow two ways –
active and attentive listening, re-phrasing,
and summarising before moving on
conveys respect and builds trust
• Even learners with little knowledge can
cause knowers to learn through reflection
on a difficult question.
Break it up - Use an Agenda
Two-way flow
‘Drill-down’ for Detail
Prepare Follow-up Questions
Purpose:
The purpose of this document is to prepare for the IAB – to review the EIIL year and to propose strategy developments for IAB consideration and guidance / approval.