1. Created by ejlp12@gmail.com, June 2010 10 - Project Communication Management Project Management Training

2. Project Communication Management Monitoring & Controlling Processes Planning Processes Enter phase/ Start project Exit phase/ End project Initiating Processes Closing Processes Executing Processes

3. Project Communication Management The process required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information. Project managers spend the majority of their time to communicate. Some potential dimensions of communication activity: Internal – external Formal – informal Vertical – horizontal Official – unofficial Written – oral Verbal –non-verbal

4. 10.1 Identify Stakeholder The process of identifying all people or organizations impacted by the project, and documenting relevant information regarding their interest, involvement, and impact on project success.

6. F

7. Step 1: Identify all potential project stakeholders and relevant information

8. Step 2: Identify the potential impact or support each stakeholder could generate and classify them so as to define an approach strategy.

10. C

14. Defines an approach to increase the support and minimize negative impacts of stakeholder.

15. The information could be too sensitive to be shared.

18. Formula:Customer, sponsor, Functional managers, and Team Members The Project Other Project Managers Other Projects Other Stakeholders

20. Nonverbal: 55% of all communication is nonverbal

21. Paralingual: pitch and tone of voice

22. Effective listeningMedium Decode Decode Noise

23. Communication Methods Interactive Communication Most efficient way to ensure a common understanding E.g. meetings, phone calls, video conferencing Push Communication Does not certify that it reached or understood E.g. letters, email, press release, faxes, voice mail Pull communication Used for very large information volumes, very large audiences E.g. intranet site, e-learning Project manager cannot control all communications but should try to control to prevent miscommunication, unclear directions, and scope creeps.

24. Communication Management Plan Sample Sample taken from PRINCETON PROJECT METHODOLOGY - PROJECT COMMUNICATION PLAN (rev. 10/03/03)

25. 10.3 Distribute Information The process of making relevant information available to project stakeholders as planned. Make sure the information are received, effective and efficient.

26. 10.4 Manage Stakeholder Expectations The process of communicating and working with stakeholders to meet their needs and addressing issues as they occur.

27. Managing Stakeholder Expectations Actively managing the expectation of stakeholders. Increase the likelihood of project acceptance by negotiating. Influencing their desire to achieve & maintain project goals. Addressing concerns that have not become issues yet (anticipation). Clarifying and resolving issues that have been identified.

28. 10.5 Report Performance The process of making relevant information available to project stakeholders as planned. Report must be truthful and not hide what is really going on.

29. BaCKUP SLIDES

30. Exercise Formal Written Formal Verbal Formal Written Informal Written Formal Written Informal Verbal Formal Written Informal Written Formal Written Informal Verbal Informal Verbal Informal Written Informal Verbal Formal Verbal Table taken from PMP Exam Prep 6th Edition, Rita Mulcahy.

32. Negotiation

33. Writing skill

34. Public speaking

35. Etc.

36. Leadership

37. Team building

38. Motivation

39. Communication

40. Influencing

41. Decision making

42. Political & cultural awareness

43. Negotiation

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