SlideShare a Scribd company logo
1 of 9
Citizen Centric Service Delivery   eWorld Forum New Delhi Naimur Rahman Director, OneWorld Foundation India [email_address]
Bird's Eye-view on the Provision of Public Services ,[object Object],[object Object],[object Object],[object Object]
Systemic Issues in Public Service Delivery ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benchmarks of Effective Public Service Delivery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Instruments of Improving Public Service Delivery - I ,[object Object],Adapted from  .  Mitchell & Breen  (2007)
Instruments of Improving Public Service Delivery - II ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Public Service Delivery – Select Examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Geo-Informatics for Forest Rights
ICT Ecosystem for MGNREGS

More Related Content

What's hot

Presentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiativesPresentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiatives
johnabutterworth
 
15h32 gakuba
15h32 gakuba15h32 gakuba
15h32 gakuba
3GDR
 
Little Red Bus Case Study
Little Red Bus Case StudyLittle Red Bus Case Study
Little Red Bus Case Study
sammayadams
 
Managing service delivery
Managing service deliveryManaging service delivery
Managing service delivery
Rahat ul Aain
 
Technology to Enable Collaborative Working
Technology to Enable Collaborative Working Technology to Enable Collaborative Working
Technology to Enable Collaborative Working
KentEstates
 
NTIA 2015 BroadbandUSA PPP Guide
NTIA 2015 BroadbandUSA PPP GuideNTIA 2015 BroadbandUSA PPP Guide
NTIA 2015 BroadbandUSA PPP Guide
Ed Hudson
 

What's hot (19)

Reaching the Poorest in Pakistan Through an Integrated Social Protection Systems
Reaching the Poorest in Pakistan Through an Integrated Social Protection SystemsReaching the Poorest in Pakistan Through an Integrated Social Protection Systems
Reaching the Poorest in Pakistan Through an Integrated Social Protection Systems
 
Open Data meets Devolution: Open County Initiative
Open Data meets Devolution: Open County InitiativeOpen Data meets Devolution: Open County Initiative
Open Data meets Devolution: Open County Initiative
 
Presentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiativesPresentation 4.1b Regulator led initiatives
Presentation 4.1b Regulator led initiatives
 
Paper412 Presentation
Paper412 PresentationPaper412 Presentation
Paper412 Presentation
 
15h32 gakuba
15h32 gakuba15h32 gakuba
15h32 gakuba
 
Little Red Bus Case Study
Little Red Bus Case StudyLittle Red Bus Case Study
Little Red Bus Case Study
 
Managing service delivery
Managing service deliveryManaging service delivery
Managing service delivery
 
Brief note on e district
Brief note on e districtBrief note on e district
Brief note on e district
 
Technology to Enable Collaborative Working
Technology to Enable Collaborative Working Technology to Enable Collaborative Working
Technology to Enable Collaborative Working
 
E government
E governmentE government
E government
 
MIRC Update May 2010 TISP Forum
MIRC Update May 2010 TISP ForumMIRC Update May 2010 TISP Forum
MIRC Update May 2010 TISP Forum
 
Obd update on federal broabdand funding
Obd update on federal broabdand fundingObd update on federal broabdand funding
Obd update on federal broabdand funding
 
Blandin Foundation Project: an Application for Sustainable Broadband
Blandin Foundation Project: an Application for Sustainable BroadbandBlandin Foundation Project: an Application for Sustainable Broadband
Blandin Foundation Project: an Application for Sustainable Broadband
 
Impact public service delivery
Impact public service deliveryImpact public service delivery
Impact public service delivery
 
NTIA 2015 BroadbandUSA PPP Guide
NTIA 2015 BroadbandUSA PPP GuideNTIA 2015 BroadbandUSA PPP Guide
NTIA 2015 BroadbandUSA PPP Guide
 
Broadband and Economic Development (Justin Fazzari)
Broadband and Economic Development (Justin Fazzari)Broadband and Economic Development (Justin Fazzari)
Broadband and Economic Development (Justin Fazzari)
 
Privatization in agriculture
Privatization in agriculturePrivatization in agriculture
Privatization in agriculture
 
Public private partnership
Public private partnershipPublic private partnership
Public private partnership
 
Fc
FcFc
Fc
 

Viewers also liked

Borghi & castelli_tra-padova_&_verona
Borghi & castelli_tra-padova_&_veronaBorghi & castelli_tra-padova_&_verona
Borghi & castelli_tra-padova_&_verona
Cavallo-Pazzo
 
Batman characterization
Batman characterizationBatman characterization
Batman characterization
JesseWeinert
 
Objects in mirror are closer than they appear
Objects in mirror are closer than they appearObjects in mirror are closer than they appear
Objects in mirror are closer than they appear
Mariella Azzato
 
Chromosome segmentation lab1
Chromosome segmentation lab1Chromosome segmentation lab1
Chromosome segmentation lab1
vayalun
 
Chapter 1 seiu the early years
Chapter 1   seiu the early yearsChapter 1   seiu the early years
Chapter 1 seiu the early years
SEIU
 

Viewers also liked (20)

Veena Raizada
Veena Raizada Veena Raizada
Veena Raizada
 
Becoming The CDO Your CEO Needs
Becoming The CDO Your CEO NeedsBecoming The CDO Your CEO Needs
Becoming The CDO Your CEO Needs
 
Borghi & castelli_tra-padova_&_verona
Borghi & castelli_tra-padova_&_veronaBorghi & castelli_tra-padova_&_verona
Borghi & castelli_tra-padova_&_verona
 
Samanmalee Swarnalatha
Samanmalee SwarnalathaSamanmalee Swarnalatha
Samanmalee Swarnalatha
 
2.3 notes
2.3 notes2.3 notes
2.3 notes
 
May might
May mightMay might
May might
 
Akhtar Badshah
Akhtar BadshahAkhtar Badshah
Akhtar Badshah
 
A.V.V. Prasad
A.V.V. PrasadA.V.V. Prasad
A.V.V. Prasad
 
Icici bank
Icici bankIcici bank
Icici bank
 
Peter Mozelius
Peter MozeliusPeter Mozelius
Peter Mozelius
 
Batman characterization
Batman characterizationBatman characterization
Batman characterization
 
Nilkanth Poman
Nilkanth PomanNilkanth Poman
Nilkanth Poman
 
2.7 notes
2.7 notes2.7 notes
2.7 notes
 
Objects in mirror are closer than they appear
Objects in mirror are closer than they appearObjects in mirror are closer than they appear
Objects in mirror are closer than they appear
 
Chromosome segmentation lab1
Chromosome segmentation lab1Chromosome segmentation lab1
Chromosome segmentation lab1
 
Abhinav_CV
Abhinav_CVAbhinav_CV
Abhinav_CV
 
Sambit Sinha
Sambit SinhaSambit Sinha
Sambit Sinha
 
Chapter 34 seiu helps pass historic healthcare reform - SEIU contribue au v...
Chapter 34   seiu helps pass historic healthcare reform - SEIU contribue au v...Chapter 34   seiu helps pass historic healthcare reform - SEIU contribue au v...
Chapter 34 seiu helps pass historic healthcare reform - SEIU contribue au v...
 
Chapter 1 seiu the early years
Chapter 1   seiu the early yearsChapter 1   seiu the early years
Chapter 1 seiu the early years
 
We guardians Feb''13
We guardians  Feb''13We guardians  Feb''13
We guardians Feb''13
 

Similar to N rahman

Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
euwebsc01
 
Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
euweben01
 
Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
euwebtc01
 
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
ijmpict
 
ER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoring
ER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoringER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoring
ER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoring
Vanita Leah Falcao
 
An Innovative Approach for e-Government Transformation
An Innovative Approach for e-Government TransformationAn Innovative Approach for e-Government Transformation
An Innovative Approach for e-Government Transformation
Arab Federation for Digital Economy
 
CP3T17 Word Group 1
CP3T17 Word Group 1CP3T17 Word Group 1
CP3T17 Word Group 1
Jeremy Jed
 

Similar to N rahman (20)

Delivery of public services the way forward
Delivery of public services the way forwardDelivery of public services the way forward
Delivery of public services the way forward
 
Understanding eGovernance The long and short of it..
Understanding eGovernance The long and short of it..Understanding eGovernance The long and short of it..
Understanding eGovernance The long and short of it..
 
E govt Strategy in aspect of Cloud Computing
E govt Strategy in aspect of Cloud ComputingE govt Strategy in aspect of Cloud Computing
E govt Strategy in aspect of Cloud Computing
 
PPT - SIGMA-GIZ Academies - Topic 4 - Moldova - Citizen centricity.pdf
PPT - SIGMA-GIZ Academies - Topic 4 - Moldova - Citizen centricity.pdfPPT - SIGMA-GIZ Academies - Topic 4 - Moldova - Citizen centricity.pdf
PPT - SIGMA-GIZ Academies - Topic 4 - Moldova - Citizen centricity.pdf
 
Chpter I.docx
Chpter I.docxChpter I.docx
Chpter I.docx
 
Digital Governance: Digitisation of Public Sector
Digital Governance: Digitisation of Public SectorDigital Governance: Digitisation of Public Sector
Digital Governance: Digitisation of Public Sector
 
Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
 
Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
 
Public Service Delivery
Public Service DeliveryPublic Service Delivery
Public Service Delivery
 
Supporting e-Government Progress in the United Arab Emirates
Supporting e-Government Progress in the United Arab EmiratesSupporting e-Government Progress in the United Arab Emirates
Supporting e-Government Progress in the United Arab Emirates
 
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...
 
ICT for fighting Corruption
ICT for fighting CorruptionICT for fighting Corruption
ICT for fighting Corruption
 
Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...
Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...
Policy Brief : Co-creation as a way to facilitate user-centricity and take-up...
 
Regional pilot study to evaluate
Regional pilot study to evaluateRegional pilot study to evaluate
Regional pilot study to evaluate
 
Shankar Aggarwal
Shankar AggarwalShankar Aggarwal
Shankar Aggarwal
 
ER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoring
ER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoringER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoring
ER133_PDSToGoPortabilityofRightsthroughReal-timeMonitoring
 
An Innovative Approach for e-Government Transformation
An Innovative Approach for e-Government TransformationAn Innovative Approach for e-Government Transformation
An Innovative Approach for e-Government Transformation
 
CP3T17 Word Group 1
CP3T17 Word Group 1CP3T17 Word Group 1
CP3T17 Word Group 1
 
Presentation1
Presentation1Presentation1
Presentation1
 
unit 1_introduction to_egovernment and egovernance.pptx
unit 1_introduction to_egovernment and egovernance.pptxunit 1_introduction to_egovernment and egovernance.pptx
unit 1_introduction to_egovernment and egovernance.pptx
 

More from eletseditorial

Tele-homeopathy Mind Technologies- eINDIA2011
Tele-homeopathy Mind Technologies- eINDIA2011Tele-homeopathy Mind Technologies- eINDIA2011
Tele-homeopathy Mind Technologies- eINDIA2011
eletseditorial
 
3 d technology in education :: Podar International School
3 d technology in education :: Podar International School3 d technology in education :: Podar International School
3 d technology in education :: Podar International School
eletseditorial
 
World education summit 2011 [inaugural session]
World education summit   2011 [inaugural session]World education summit   2011 [inaugural session]
World education summit 2011 [inaugural session]
eletseditorial
 

More from eletseditorial (20)

Tele-homeopathy Mind Technologies- eINDIA2011
Tele-homeopathy Mind Technologies- eINDIA2011Tele-homeopathy Mind Technologies- eINDIA2011
Tele-homeopathy Mind Technologies- eINDIA2011
 
3 d technology in education :: Podar International School
3 d technology in education :: Podar International School3 d technology in education :: Podar International School
3 d technology in education :: Podar International School
 
Nalini Chandran, Director
Nalini Chandran, Director Nalini Chandran, Director
Nalini Chandran, Director
 
Rachna Swarup
Rachna Swarup Rachna Swarup
Rachna Swarup
 
Murli K S
Murli K S Murli K S
Murli K S
 
Dr Kuldeep Agarwal,
Dr Kuldeep Agarwal, Dr Kuldeep Agarwal,
Dr Kuldeep Agarwal,
 
Mark Parkinson
Mark Parkinson Mark Parkinson
Mark Parkinson
 
Nagraj G Honnekeri
Nagraj G Honnekeri Nagraj G Honnekeri
Nagraj G Honnekeri
 
Shraman Jha
Shraman Jha Shraman Jha
Shraman Jha
 
Dr Melor Md yunus
Dr Melor Md yunus Dr Melor Md yunus
Dr Melor Md yunus
 
Dinesh Kumar
Dinesh Kumar Dinesh Kumar
Dinesh Kumar
 
Amit Gupta
Amit Gupta Amit Gupta
Amit Gupta
 
Dr Anita Priyadarshini
Dr Anita Priyadarshini Dr Anita Priyadarshini
Dr Anita Priyadarshini
 
Dr Anjalee Prakash
Dr Anjalee Prakash Dr Anjalee Prakash
Dr Anjalee Prakash
 
Son Kuswadi
Son Kuswadi Son Kuswadi
Son Kuswadi
 
Mr. Raj Grover
Mr. Raj Grover Mr. Raj Grover
Mr. Raj Grover
 
Mr. Manish Upadhyay
Mr. Manish Upadhyay Mr. Manish Upadhyay
Mr. Manish Upadhyay
 
Dr Thomas Christie
Dr Thomas Christie Dr Thomas Christie
Dr Thomas Christie
 
Prof K R Srivathsan
Prof K R Srivathsan Prof K R Srivathsan
Prof K R Srivathsan
 
World education summit 2011 [inaugural session]
World education summit   2011 [inaugural session]World education summit   2011 [inaugural session]
World education summit 2011 [inaugural session]
 

Recently uploaded

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Safe Software
 

Recently uploaded (20)

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, AdobeApidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
 
Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptxCorporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptx
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data DiscoveryTrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery
 
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
 
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ..."I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu SubbuApidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 

N rahman