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Sambit Sinha
- 1. ICT in e-Governance Experiences and Expectations
- 2. What is e-Governance ? A tool to ensure good governance A form of e-business in governance Refers to the processes and structures needed to deliver electronic services to the citizens Advantages Efficiency Effectiveness Transparency Accountability Speed Accuracy
- 3. Case Studies Problem > Challenges >Benefits
- 4. G2B/G2C – Travel & Transportation Domain
- 5. G2C - Policing Domain
- 6. G2G - Insurance Domain
- 7. G2C – Patient Care in Hospitals
- 8. Challenges Information > Knowledge >Wisdom
- 9. Disparate IT Landscape Freezing up on the Specifications Project Delays Sign Off Availability of Quality Data Speedy Approval of Recommended Changes Creating a Standard Financial Model Business Process Change Management Volatility of Person with Vision of the Project Capacity Building / Staff Acceptance/ New Roles Timely procurement of Software and Hardware Internal Interest Groups creating hindrance to the Progress Key Challenges
- 10. Future Ahead Next Decade of e-Governance
- 11. Rural Inclusion Accessibility through Regional Language Service delivery through Mobile Connectivity Creation of IT Infrastructure to enable e-service delivery Green Computing Creation of Green Data Centers Maximization of Existing Resources Service Delivery enabled by UID Enabling the usage of UID within existing e-governance infrastructure UID based G2C Framework Social Computing Wiki Pages & Blog Pages for Civil Servants, Politicians, e-Gov observers etc. Increased PPP engagement based on OpEx Model Globalisation of Public Service The Way Ahead
- 12. Thank You Sambit Sinha Head, Central Govt & Defence Vertical, Wipro sambit.sinha@wipro.com
Editor's Notes
- CRIS (Center for Railways Information System) partnered with Wipro to develop a Control Office Application for better Planning and Decision Making Environment for train movements. Wipro managed the Automation process and consulted CRIS in the design and development of Control Charting Application for the automation of Control Office Operations and Interfacing with Allied processes and systems like National Train Enquiry System (NTES) and Freight Operation Information System (FOIS). Wipro provided the complete end-to-end solution for the project.
- CCTNS is a comprehensive and integrated system for crime and detection of criminals'. The project will digitally integrate 14,000 police stations and 6,000 headquarters.Once implemented, a database of criminal records will be created at the state and national level, which can be accessed in real-time from any police station across the country.
- Largest roll out of identity cards in India, 20 million to start with. Largest fingerprint database in India of approximately 50 million people. The project will also involve distribution of smart cards, one each for the IPs and their families.Enable ESIC to leapfrog from manual systems to automated systems.
- MCD - largest municipal bodies in the world serving over 13.78 million people Free medical care to general population or by charging a nominal amountOperates 2 general and 4 specialty hospitalsAlso won an award from KPMG - NASSCOM
- Creating a Standard Financial Model During the delivery phase of any govt. project, IT partner are under huge pressure to avoid any revenue leakage. This is a huge challenge in maintaining a smooth Project Delivery.Volatility of Person with Vision of the Project IT transition comes out from a deep drill through vision statement. This is usually driven by the top management. This creates a lot of dependency on them to drive the entire initiative for smooth working. Unfortunately many a times these people have a certain amount of volatility due to reasons out of our control. As an IT partner we are in constant need for people with similar driving force and vision of the project till the end.Internal Interest Groups creating hindrance to the Progress Sometimes a certain (group of) people may succumb to the decision from top for Technology inclusion but do not provide enough co-operation during transition. As service providers we needs to identify such work groups and work in coherence for their inclusion and avoid hindrances.
- Social Computing The people representative have always tried to reach out to mass through various contact points. The new generation which has already moved on to Web 2.0 needs to be catered through an Internet Layer. Several leaders like for Eg. Hon. CM of State of Bihar Mr. Nitish Kumar have been highly successful in connecting with citizens through his blog at http://nitishspeaks.blogspot.com . Increased PPP engagement based on OpEx Model This relates to the major Financial Challenge discussed on the previous slide about “Financial Model”. There will be better partnership which talks about minimizing Revenue Leakages and providing sustainable Business Profits. Eg: Toll Bridge Creation with a Free way alternative road.Globalisation of Public Service -Globalisation is affecting all countries’ public sectors. Regional cross-border seamless services are increasingly apparent. This extra pressure for international collaboration and co-operation leads to increased global integration. International collaboration is already underway in the European Union, and continues to increase, making both shared e-government services such as cross-border electronic identification systems and health care a real possibility.