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We get it.   You want to show us
             that you are

                 human,
                 that you care,
             that you are about more

               than just
                            you.
((and Twitter can be a
   great and appropriate place
           to do these things)
so you tell us you are



and that



and
and make sure we know that
                         etc. etc. etc.
Perhaps you are worried that
    if you don’t tweet
    about a given crisis,

        Your followers will think you are
        callous
         or
         on the “side”
                       of the terrorists
                        or the explosion
                             or the sinkhole.
We won’t.
        We won’t notice you at all

               if you don’t tweet
               about the crisis
               or don’t tweet*
               during the crisis

*unless tweeted to
and occasionally, even for
            a brand, it is okay
            not to be noticed, even


                                    just and
                                    fitting
                                             not to be noticed*.

*C’mon, I’m only talking a few hours here.
So, please, unless you have useful
information to impart to your
followers about or during a crisis--
telling us that you are
thinking and praying--

           (you can use the time you
           spend going respectfully
           silent on Twitter--so others
           can disseminate important
           information uninterrupted
           by tweets that ultimately
           come off as commercials--


                    to think and pray)
and that silence will
show us
    that you are

       human,       ,


  that you care,
                   that you are
                   about more
                        than just you.
An Open Letter to Brands on Twitter About Tweeting During Crises

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An Open Letter to Brands on Twitter About Tweeting During Crises

  • 1.
  • 2. We get it. You want to show us that you are human, that you care, that you are about more than just you.
  • 3. ((and Twitter can be a great and appropriate place to do these things)
  • 4. so you tell us you are and that and and make sure we know that etc. etc. etc.
  • 5. Perhaps you are worried that if you don’t tweet about a given crisis, Your followers will think you are callous or on the “side” of the terrorists or the explosion or the sinkhole.
  • 6. We won’t. We won’t notice you at all if you don’t tweet about the crisis or don’t tweet* during the crisis *unless tweeted to
  • 7. and occasionally, even for a brand, it is okay not to be noticed, even just and fitting not to be noticed*. *C’mon, I’m only talking a few hours here.
  • 8. So, please, unless you have useful information to impart to your followers about or during a crisis--
  • 9.
  • 10. telling us that you are thinking and praying-- (you can use the time you spend going respectfully silent on Twitter--so others can disseminate important information uninterrupted by tweets that ultimately come off as commercials-- to think and pray)
  • 11. and that silence will show us that you are human, , that you care, that you are about more than just you.