The Future Of Order-to-Cash 8 Predictions: The Future We See 1. The Digital Order-to-Cash Factory 2. The Role of Order-to-Cash 3. Order-to-Cash Cycles 4. Self Service Order-to-Cash 5. Order-to-Cash Operating Models 6. Enterprise Resource Planning 7. Order-to-Cash Data 8. Workforce and Workplace These 8 predictions are derived from Emagia’s Order-to-Cash experience and ‘Deloitte Finance 2025’ predictions. Embrace The Digital Future. Be Future Ready. https://www.emagia.com/future-of-order-to-cash-eight-predictions/

1. www.emagia.com
The Future Of Order-to-Cash
VIDEO
8 Predictions

2. The Future We See
The Digital Order-to-Cash Factory
The Role of Order-to-Cash
Order-to-Cash Cycles
Self Service Order-to-Cash
Order-to-Cash Operating Models
Enterprise Resource Planning
Order-to-Cash Data
Workforce and Workplace
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3. The Digital Order-to-Cash Factory
• Shift to Digital Order-to-Cash Services
• Digital Credit
• Digital Invoicing
• Digital Payments
• Digital Collections
• Digital Deductions
• Digital Cash Applications
• Autonomous Order-to-Cash Platforms
• Trifecta of Automation, Analytics & AI
• Performance Measured by 5C’s
• Cash, Controls, Compliance, Cash Flow, Customer
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4. The Role of Order-to-Cash
• Shift from back-office operations to front-office stewardship
• Executives become strategic business strategists
• Order-to-Cash leaders need to understand both business
and technology
• Accounts Receivable data will be shared and used across
the entire organizations
• Digital skills will be essential for Order-to-Cash leaders
• Real-time data will allow teams to be the drivers of change
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5. Order-to-Cash Cycles
• Monthly close processes will cease to exist
• Payments and working capital cycle will be in real-time
• Real-time cash forecasting will help businesses to pivot
• Cash receipts will be posted to the GL in real-time
• Fintech innovations will boost working capital availability
• Financial supply chains will collaborate in real-time
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6. Self Service Order-to-Cash
• Self Service and AI-assisted Customer finance service
portals will be the new normal
• Customers demand 24x7 access to invoices, statements,
communications and disputes
• Ability to make payments online and on mobile will be the
new normal
• Robotics to grab remittance information from third party
customer portal sites
• Digital assistants and chat bots for credit and collections
will be the new workforce
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7. Order-to-Cash Operating Models
• Digital services are in; off-shoring and BPOs are out
• Digital transformation through technology
• Service providers will offer outcome based performance
• Cost of operations will be reduced greatly
• Scalability will be increased and exponential opportunities arise
• Shared services become insight based services
• Fintech and open banking will involve to drive real-time financing
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8. Enterprise Resource Planning
• ERP will become systems of record and new operations
platforms will emerge
• ERPs will open API’s to third party digital order-to-cash
platforms
• Integration and connectivity of the entire OTC supply chain
via APIs
• Blockchain will become the global network for exchanging
the order-to-cash information
• Data from all resources will be leveraged to drive insights
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9. Order-to-Cash Data
• Vast amount of data will lead to data-driven process
• Actionable insights are derived through finance transformation
• Analytical tools will support decision making across business
• Intelligent Order-to-Cash data lakes will proliferate.
• Analytic insights from structures and unstructured data will drive
business decisions.
• Address cost, compliance and governance issues.
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10. Workforce and Workplace
• Hybrid human and digital bots will be the new workforce
• Digital assistants will assist Order-to-Cash Staff
• Traditional job roles will vanish and replaced by “Super
jobs”
• Global Process Owners will own and optimize the entire
process
• Automation will prevail in the new hybrid world
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11. These 8 predictions are
derived from Emagia’s
Order-to-Cash experience
and ‘Deloitte Finance
2025’ predictions.
Watch our on-demand webinar -
“Roadmap to the Future: Order-To-
Cash for the Next Decade” to know
more.

12. Embrace The Digital
Future. Be Future Ready.
www.emagia.com