A veteran marketer provides a step-by-step guide to figuring out what your business is and how to talk about it — the essential foundation for success.
Takeaways:
1. Why defining and clarifying your core message is the single most important thing you can do to market your company
2. How shifting your focus – from what you want to say to what your audience needs to hear – will be a game-changer
3. Why getting feedback from your stakeholders is so important, even when (and sometimes especially when) it’s painful.
4. What Is Brand Identity?
The sum total of associations that people have with an organization
Strong brand identity will result in immediate, specific, positive associations
5. Why Is Strong Brand Identity Important?
People you care about will feel they know who and what they’re dealing with
Helps you stand out from the competition
If you sound professional, people will think you’re professional
Brand identity is the foundation for all marketing communications
6. Brand Identity Has Many Aspects
Marketing materials, including website
Logo, business card
Speeches at conferences
How you answer the phone – whether you answer the phone
Any touchpoint is an opportunity to build or destroy your reputation
7. "LoReTT" LLC is innovative start-up, engineering
company, founded in April 2017 with participation
of Internet Initiatives Development Foundation
(IIDF). Since 23 March, 2018 "LoReTT" LLC is the
resident of "Skolkovo" Innovation Center.
More Good, Bad, and Ugly
8. "LoReTT" LLC is innovative start-up, engineering
company, founded in April 2017 with participation
of Internet Initiatives Development Foundation
(IIDF). Since 23 March, 2018 "LoReTT" LLC is the
resident of "Skolkovo" Innovation Center.
The founders and employees of the company have
almost 30 years of experience in the field of
creating technologies for receiving, processing and
using images of the Earth from Space.
More Good, Bad, and Ugly
9. More Good, Bad, and Ugly
Prinker opens up a whole new ways of expressing
who you are. Capture, express and share your
ideas and feelings with Prinker.
10. More Good, Bad, and Ugly
Prinker opens up a whole new ways of expressing
who you are. Capture, express and share your
ideas and feelings with Prinker.
Prinker has everything you need. Eye-catching
patterns, stylish lettering, cute cartoon darlings
and many more are waiting for you. Choose or
create any image you want and apply it directly
to your skin. Just rub it and have fun!
18. Building a Core Message
The art of defining and differentiating an organization
• What the business does, how, and for whom
• What sets it apart from competitors
• How it will change the marketplace
• Product, staff, track record
• Any other significant factors
19. Conduct a 360° audit
Current materials
Competitors/similar companies
Target markets
Industry standards
What solution are potential investors or customers looking for?
What are their pain points?
Building a Core Message
20. Create a tagline
One sentence that sums it all up
Describe the features (what you do), but don’t forget the benefits (how it will
improve your audience’s lives)
The 4 C’s: clear, concise, compelling, consistent
Don’t say what you want to say, say what they need to hear
Don’t oversell or undersell
The driving question: what do you want people to think about your firm?
Building a Core Message
21. The Evolution of a Core Message
“OurCrowd is an equity
crowdfunding platform for
accredited investors only
who wish to invest in Israeli
and global technology
companies”
22. The Evolution of a Core Message
“OurCrowd is a global
investment platform,
bringing venture capital
opportunities to
accredited investors
worldwide”
“OurCrowd is an equity
crowdfunding platform for
accredited investors only
who wish to invest in Israeli
and global technology
companies”
23. Now Expand On It
Tagline plus a few paragraphs that build on tagline, laying out capabilities and
differentiators
Descriptions of areas of significance, such as products and services, client service,
personnel, etc.
Or context in which you do business, such as product, marketplace, opportunity, etc.
Structure as hierarchy of messages
Similar to a business plan or mission statement, not to guide the business but to
guide the marketing
Building a Core Message
24. The Evolution of a Core Message
OurCrowd is a global investment platform, bringing venture capital opportunities to accredited
investors worldwide.
The most active venture capital firm in Israel and a global leader in equity crowdfunding, OurCrowd is
managed by a team of seasoned investment professionals and is led by serial entrepreneur Jon Medved.
OurCrowd vets and selects companies, invests its own capital, and invites its membership of 25,000
individual accredited and institutional investors, family offices, and venture capital partners from over
112 countries to invest alongside, at the same terms.
OurCrowd provides support to its portfolio companies, assigns industry experts as mentors, and creates
growth opportunities through its network of strategic multinational partnerships.
Since its founding in 2013, OurCrowd has invested over $750M in 160 portfolio companies, and already
has 21 exits to date, including acquisitions of JUMP by Uber, Briefcam by Canon, Invertex by Nike,
Crosswise by Oracle, and Replay by Intel.
26. The Search for a Tagline
The most exciting startup event of the year
27. The Search for a Tagline
The most exciting startup event of the year
The leading gathering of the startup nation
28. The Search for a Tagline
The most exciting startup event of the year
The leading gathering of the startup nation
Join the crowd in the global center of innovation
29. The Search for a Tagline
The most exciting startup event of the year
The leading gathering of the startup nation
Join the crowd in the global center of innovation
The startup world is here
30. The Search for a Tagline
The most exciting startup event of the year
The leading gathering of the startup nation
Join the crowd in the global center of innovation
The startup world is here
Where the startup world gathers
31. The Search for a Tagline
The most exciting startup event of the year
The leading gathering of the startup nation
Join the crowd in the global center of innovation
The startup world is here
Where the startup world gathers
32. Avoid the Echo Chamber
Seek others’ opinions
o Co-workers, investors, customers, family, friends
Before, during, and after the process
Listen!
Defend what you believe in, but don’t be defensive
37. Takeaways
Strong brand identity results in immediate, specific, positive associations
Take stock and conduct a 360° audit
Create a core message – tagline and a few paragraphs
Describe the features (what you do), but don’t forget the benefits (how it will
improve your audience’s lives)
Seek others’ opinions!
38. “Brand Identity: Build It and They Will Come”
Eric Brand, Director of Corporate Marketing
Content Israel
November 20, 2018
Editor's Notes
Intro myself.
Thanks for coming, thanks to Eli Mandelbaum for having me here.
Much of what I’m about to say will sound obvious.
But can’t believe how many entrepreneurs – and even marketers – just don’t get it.
So it’s worth reviewing the fundamentals.
Let’s look at a couple of video clips…
Can anyone tell me what this company does?
We hear all about the company, but not what it actually offers.
And believe me, he doesn’t get to what it does until halfway through his talk.
https://www.youtube.com/watch?v=EYjGNjy9SyU
Pretty clear what he does.
“electric bike sharing”.
And in 16 seconds.
Bought by uber three months later for $200 million.
The other company? Nothing.
Being able to explain what you do is essential.
You need to build a brand identity.
https://www.youtube.com/watch?v=vbZxZtEVvQE&index=42&list=PLRrVdVXskdD5z2ztX2-VTQlBt3MQ8OqtX
Organization can be company, nonprofit, restaurant chain, even an individual.
Caveats:
NOT graphical branding, although that’s part of it.
Dealing here with basic message.
Prospective customers
Investors
Partners
Employees
Professional: fake it till you make it.
Ensures your messaging is distinctive and consistent.
Materials/website: What these say, how they look.
Today, we’re going to focus on core message.
One sentence summary, and a few paragraphs that build on it.
Because that’s the foundation – everything springs from that.
So with that in mind, let’s look at a couple…
Real company.
Describes company, not product or service.
Does LoReTT do space images? Not clear.
Easy to get distracted with features.
But need to focus on what you actually do and how it benefits your audience.
Back page of brochure, where boilerplate usually goes. Prime spot to make clear what company does.
Oh! It’s temporary tattoos.
But it’s still not clear – is it a machine? Decals? At-home service?
Let’s check the website…
Nope, nothing here.
Don’t know what the cell phone is for.
What’s the text say?
Nope. Could be anything in the graphic arts.
Wait! There are some words in the logo at the top!
Sadly, not a help.
Turns out that cellphone is actually a portable temporary tattoo printer.
So, not a coincidence that brochure and website don’t tell you what company does.
They don’t want you to know!
Another example…
Live holography for medical imaging.
We know it’s a startup.
Israeli.
Appealing marketing language: “pioneering,” “new dimension”.
And a little deeper dive into the details.
And a differentiator – it’s unique.
Potential customers and investors know what they’d be buying.
Next example not a startup, but one of the biggest companies in the world…
Not produced by marketing department.
Written by CEO in 15 minutes, before his first big internal meeting!
Well-ordered mind.
Focused on business, not marketing.
Managed to describe main lines of business, and also throw in a superlative about the way it does business.
All messaging should cascade from core message.
Here, their impact investing page echoes the emphasis on “capital”.
So how do you do it?
Get out a pad (could be a ThinkPad).
Boil that down to one line.
Need to hear: "Skolkovo Innovation Center”.
Oversell/undersell: confident, not arrogant – just be straight.
If can’t explain what you do, maybe you don’t understand it:
30 clients over 18 months
Helped define not just message, but the business!
Tail wagging the dog
Example close to home…
OC tagline from a few years ago.
Branding is a living thing, growing company needs to grow its messaging.
Focus on equity crowdfunding pigeonholed us:
A real VC shop
Due diligence
Investing alongside
Ability to evolve especially important for a startup.
Edgybees – started as gaming software for drones, now using their software overlay for search-and-rescue forces around the world.
Next step, to build out your messaging…
Take all that info from your 360 audit.
Hierarchy: pyramiding.
People lose interest as they read
No one cares as much as you do
Each paragraph adds more info.
Final paragraph adds some numbers for validation of concept.
Another example close to home, branding the annual OC Global Investor Summit.
Huge event, thousands of entrepreneurs, mulitnationals, VCs, investors.
Calling it “investor” summit doesn’t tell you what it is.
And believe it or not, not everyone knows OC.
Anyone could say this.
Doesn’t differentiate.
“Leading” is boring, ubiquitous.
“Startup nation” getting tired.
Not just about “startup nation”.
“Crowd” speaks to company brand, but a little frivolous.
Not clear where it is. Silicon Valley?
Took step back – what is our core message?
“A better way to invest in startups”.
Use “startup”.
Close, but…
Not clear it’s a single event, declaration of geography
Sounds like someone opening front door --
“Hey, Mom, the startup world is here!”
Steal from the best.
Web Summit: “Where the tech world meets”.
Tells you everyone involved with startups – creating, investing, funding, partnering, working, etc.
And not “meeting,” but “gathering.”
“Meeting” too specific, too one-to-one.
Gathering includes everyone and could be social not just business.
So that’s what we went with.
One more piece of advice, very important…
Doesn’t matter how smart you are --
My wife reminds me, some of my best ideas are really not very good.
Get input.
Just to scare you into paying attention to this advice, marketing horror story…
2014, rebranding.
Iconic Hershey’s kiss.
Some people, especially kids, saw it as something else…
The poo emoji.
All over the media and internet.
Hard not to see it now, right?
Turns out the biggest user of the poo emoji is 11 year olds.
And guess what else those 11 year olds are? – key target audience of Hershey’s. No one asked them!
Amy asking Gladys (schoolteacher).
Temp tattoo machine: I’m sure no one asked a user, hey look at our website, can you tell what we do?