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@ JBBC
Beyond Technology:
A Human Experience
Marie Ennis-O’Connor
© HIMSS Europe GmbH
2
Digital Transformation Starts Not With The Technology
But With The Patient!
@ JBBC
© HIMSS Europe GmbH
3
Patient Engagement
Where Is Our Blockbuster Drug?
“If patient engagement were a drug, it
would be th...
© HIMSS Europe GmbH
4
What IS Patient Engagement?
© HIMSS Europe GmbH
5
A Rose By Any Other Name…
Is All This Patient Engagement?
© HIMSS Europe GmbH
6
Patient As Token
@ JBBC
© HIMSS Europe GmbH
7
Blockbuster Drug Or Snake Oil?
“How we define and then
implement patient engagement
will determine w...
© HIMSS Europe GmbH
8
It’s All Too Easy To Capture Attention With Buzzwords
@ JBBC
© HIMSS Europe GmbH
9
If We’re All Patients, Then Why Am I Here?
@ JBBC
© HIMSS Europe GmbH
10
My Real-Life Patient Story
@ JBBC
© HIMSS Europe GmbH
11
Story: An Analogue Intervention In A Digital World
@JBBC
© HIMSS Europe GmbH
12
What Is The Most Exciting Innovation
In The Connected Health Era?
Susannah Fox
@JBBC
© HIMSS Europe GmbH
13
Regina Holliday: The Power Of Story
@JBBC
© HIMSS Europe GmbH
14
Painting: “73 Cents” by Regina Holliday
@JBBC
© HIMSS Europe GmbH
15
"I am painting because it is the best way I
know that can make a difference. I will
paint our sorro...
© HIMSS Europe GmbH
16
The Walking Gallery
@JBBC
© HIMSS Europe GmbH
17
No Such Thing As A One-Size-Fits-All Patient
@JBBC
© HIMSS Europe GmbH
18
Engaging Patients Begins With Our Story…
@JBBC
© HIMSS Europe GmbH
19
Forget What You Think You Know About Patients
@JBBC
© HIMSS Europe GmbH
20
“People Don’t Know What They Want Until You Show Them”
@JBBC
© HIMSS Europe GmbH
21
Co-Design
@JBBC
© HIMSS Europe GmbH
22
What Matters?
@JBBC
© HIMSS Europe GmbH
23
“The point of e-health is that it should be a tool
for engagement, relationships and connectivity,
...
© HIMSS Europe GmbH
24
@JBBC
@ JBBC
Thank you!
Marie Ennis-O’Connor
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Beyond Technology: A Human Experience #HIMSSEurope18

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Opening keynote at HMSS Europe, Sitges, Spain, May 2018

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Beyond Technology: A Human Experience #HIMSSEurope18

  1. 1. @ JBBC Beyond Technology: A Human Experience Marie Ennis-O’Connor
  2. 2. © HIMSS Europe GmbH 2 Digital Transformation Starts Not With The Technology But With The Patient! @ JBBC
  3. 3. © HIMSS Europe GmbH 3 Patient Engagement Where Is Our Blockbuster Drug? “If patient engagement were a drug, it would be the blockbuster drug of the century and malpractice not to use it.” Leonard Kish (August 2012) @ JBBC
  4. 4. © HIMSS Europe GmbH 4 What IS Patient Engagement?
  5. 5. © HIMSS Europe GmbH 5 A Rose By Any Other Name… Is All This Patient Engagement?
  6. 6. © HIMSS Europe GmbH 6 Patient As Token @ JBBC
  7. 7. © HIMSS Europe GmbH 7 Blockbuster Drug Or Snake Oil? “How we define and then implement patient engagement will determine whether it's truly a miracle drug – or just another variant of age old snake oil.” Dan Munro (August 2013) @ JBBC
  8. 8. © HIMSS Europe GmbH 8 It’s All Too Easy To Capture Attention With Buzzwords @ JBBC
  9. 9. © HIMSS Europe GmbH 9 If We’re All Patients, Then Why Am I Here? @ JBBC
  10. 10. © HIMSS Europe GmbH 10 My Real-Life Patient Story @ JBBC
  11. 11. © HIMSS Europe GmbH 11 Story: An Analogue Intervention In A Digital World @JBBC
  12. 12. © HIMSS Europe GmbH 12 What Is The Most Exciting Innovation In The Connected Health Era? Susannah Fox @JBBC
  13. 13. © HIMSS Europe GmbH 13 Regina Holliday: The Power Of Story @JBBC
  14. 14. © HIMSS Europe GmbH 14 Painting: “73 Cents” by Regina Holliday @JBBC
  15. 15. © HIMSS Europe GmbH 15 "I am painting because it is the best way I know that can make a difference. I will paint our sorrow on a wall for all to see. It is hard to look away. It makes you think. It makes you question.” Regina Holliday Don’t Look Away From Our Stories @JBBC
  16. 16. © HIMSS Europe GmbH 16 The Walking Gallery @JBBC
  17. 17. © HIMSS Europe GmbH 17 No Such Thing As A One-Size-Fits-All Patient @JBBC
  18. 18. © HIMSS Europe GmbH 18 Engaging Patients Begins With Our Story… @JBBC
  19. 19. © HIMSS Europe GmbH 19 Forget What You Think You Know About Patients @JBBC
  20. 20. © HIMSS Europe GmbH 20 “People Don’t Know What They Want Until You Show Them” @JBBC
  21. 21. © HIMSS Europe GmbH 21 Co-Design @JBBC
  22. 22. © HIMSS Europe GmbH 22 What Matters? @JBBC
  23. 23. © HIMSS Europe GmbH 23 “The point of e-health is that it should be a tool for engagement, relationships and connectivity, not a substitute for it.” Lord Victor Adebowale (UK e-Health Week, May 2016) Beyond Technology: A Human Experience @JBBC
  24. 24. © HIMSS Europe GmbH 24 @JBBC
  25. 25. @ JBBC Thank you! Marie Ennis-O’Connor

Opening keynote at HMSS Europe, Sitges, Spain, May 2018

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