This document discusses the importance of patient engagement and moving beyond just technology. It notes that true digital transformation must start with the patient experience. The document explores different definitions and approaches to patient engagement, from token involvement to more meaningful participation. It emphasizes that patient engagement will only be effective if implemented in a way that makes a real difference through human experiences and stories.

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Beyond Technology:
A Human Experience
Marie Ennis-O’Connor

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Digital Transformation Starts Not With The Technology
But With The Patient!
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Patient Engagement
Where Is Our Blockbuster Drug?
“If patient engagement were a drug, it
would be the blockbuster drug of the
century and malpractice not to use it.”
Leonard Kish
(August 2012)
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What IS Patient Engagement?

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A Rose By Any Other Name…
Is All This Patient Engagement?

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Patient As Token
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Blockbuster Drug Or Snake Oil?
“How we define and then
implement patient engagement
will determine whether it's truly a
miracle drug – or just another
variant of age old snake oil.”
Dan Munro
(August 2013)
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It’s All Too Easy To Capture Attention With Buzzwords
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If We’re All Patients, Then Why Am I Here?
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My Real-Life Patient Story
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Story: An Analogue Intervention In A Digital World
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What Is The Most Exciting Innovation
In The Connected Health Era?
Susannah Fox
@JBBC

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Regina Holliday: The Power Of Story
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Painting: “73 Cents” by Regina Holliday
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"I am painting because it is the best way I
know that can make a difference. I will
paint our sorrow on a wall for all to see. It
is hard to look away. It makes you think. It
makes you question.”
Regina Holliday
Don’t Look Away From Our Stories
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The Walking Gallery
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No Such Thing As A One-Size-Fits-All Patient
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Engaging Patients Begins With Our Story…
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Forget What You Think You Know About Patients
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“People Don’t Know What They Want Until You Show Them”
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Co-Design
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What Matters?
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“The point of e-health is that it should be a tool
for engagement, relationships and connectivity,
not a substitute for it.”
Lord Victor Adebowale
(UK e-Health Week, May 2016)
Beyond Technology: A Human Experience
@JBBC

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@JBBC

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Thank you!
Marie Ennis-O’Connor