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The water cooler hasn’t vanished; it’s simply
become virtual
Marie Ennis O’Connor
Social Media Consultant
@JBBC
Hello!
My Name Is
Seth Godin
’Good enough’ stopped
being good enough a
long time ago. So why
not be great?
Social Media
the process of people
using online tools and platforms
to share content and information
through conversation and
communication
Fall in love with social media
Social media will not work if you
don’t put the work in
How Social Media Empowers Patients
Mayo Clinic’s Philosophy of Social Media
“Mayo Clinic believes individuals have the
right and responsibility to advocate for
their own health, and that it is our
responsibility to help them use social
media tools to get the best
information, connect with providers and
with each other, and inspire healthy
choices.”
“This isn’t an addition to
your job. This is part of
your job. This is where
our patients are these
days and this is where we
need to reach them.”
The Solution To Pollution Is Dilution
Spot The Fake News!
…but then what about this?
Start Here
POST
People
Objective
Strategy
Technology
POST
POST
Set SMART Goals
Altmetrics
Develop Your Personal Learning Network (PLN)
Follow Journals on Twitter
Tweeting The Meeting
Join Twitter Chats
Google Yourself
Publish on LinkedIN
…and on SlideShare
Be Human
Be Human
Acknowledge and
Thank your Followers
Follow The Rule of Thirds
Digital Professional Reputation = EMR
Establish
Monitor
Respond
Join
Post
Network
Listen
Calm
Polite
Empathic
Set Up Google Alerts
Digital Professional Reputation = EMR
Establish
Monitor
Respond
Join
Post
Network
Listen
Calm
Polite
Empathic
Go Big
Go Bold
Go Bright
• Social Oomph
• Tweetdeck
• Hootsuite
• Buffer
Geography
• National
• Regional
• Local
• Urban
• Rural
Socio-
Demography
• Age
• Sex
• Income
• Occupation
• Education
Psychography
• Lifestyle
• Attitudes
• Preferences
• Interests
Behavioural
• Relevant
behaviour
• Duration of
behaviour
• Readiness to
change
Normally an organisation has too many
segments it would like to reach.
Targeting is about choosing which ones to
prioritise.
Segmenting and prioritising audiences
improves reach, enhances relevance and
helps put your resources to the best
possible use.
Influencers Are Message Catalysts!
They are people, sometimes
celebrities or influential figures in
your sector, sometimes ordinary
citizens who are passionate about
what you do and have a lot of
connections on social networks,
with the power to amplify your
message.
Once you’ve identified your audience
map this information to social media
behaviour
• Surveys (Survey Monkey)
• Polls (PollDaddy; Facebook; Twitter)
• Publically available reports
Doctors
Nurses
Health Care Professionals
Supporters
Volunteers
Donors
Activists
Bloggers
Celebrity supporters
Celebrity activists
Influencer
1k+
Connections
Topics
Prior
Interaction
50+ Klout
Score
Your
Database
Start Here!
CLICK HERE to subscribe to
Healthcare Social Media Tips
delivered direct to your inbox!

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