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EPIC Primary Care- A Patient Centered Medical Home

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A patient centered medical home is an innovative healthcare model designed to enhance patient experience, improve health, and bring down cost of care.

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EPIC Primary Care- A Patient Centered Medical Home

  1. 1. The Patient Centered Medical Home Ferndale: 911 E. Nine Mile Rd. Ferndale, Mi. 48220, Detroit: 18254 Livernois Ave. Detroit, Mi. 48221
  2. 2. Advanced Patient Centered Medical Home EPIC Primary Care has been designated an ‘Advanced Patient Centered Medical Home’ since 2011. The National Committee for Quality Assurance confers this recognition only on Practices that meet certain criteria. According to the NCAQ, the Patient Centered Medical Home is “model of care that puts patients at the forefront of care. PCMHs build better relationships between patients and their clinical care teams.” It is an innovative healthcare model designed to enhance patient experience, improve health, and bring down cost of care.
  3. 3. PCMHs improve the quality of healthcare Research shows that PCMHs improve the quality of healthcare, and offer an enhanced patient experience; it also boosts satisfaction of the employees of the medical home – accompanied by a reduction in cost. To earn this recognition, practices have to commit to improve quality continuously, and adopt a patient- centered approach to care. The medical home as a concept has gained wide acceptance for how primary health care needs to be organized and delivered across the healthcare system. This model ensures that patients are treated respectfully, and with dignity. It allows them to forge strong, trustworthy bonds with healthcare providers and employees. The medical home is a model for achieving excellence in primary care, so that the patient can receive care in the right place and time, and in a manner that best suits their needs.
  4. 4. The Benefits/Advantages of the PCMH model (1/2) So what is special about a PCMH accreditation? What do you have to gain as a patient?  Less Fragmentation: The PCMH model encourages a team based approach to patient care, communication and coordination. This leads to the delivery of better quality care.  Alignment with Payers: the PCMH recognition is acknowledged as a yardstick of high quality patient care by several payers. Ergo, they provide incentives for practices that are designated as PCMHs.  Enhanced Staff Satisfaction: Several studies have shown that with the implementation of the NCQA PCMH recognition, the staff at these practices experienced much higher satisfaction. Attrition and staff burnout reduced significantly in practices designated as PCMHs.  Improved Patient Experience: A Hartford Foundation study showed that the PCMH mode helped patients enjoy a much better, smoother experience. A whopping 83% of the patients surveyed, actually reported that their health and wellbeing improved after being treated in a PCMH.
  5. 5. The Benefits/Advantages of the PCMH model (2/2)  Manage chronic Conditions Better: This model of healthcare is able to provide superior care for patients with chronic conditions; the team based approach helps them to manage such conditions better  Alignment with State/Federal Initiatives: With more stress being placed on value based care, more and more state and Federal Programs are switching over to the PCMH model of patient care.  Lower cost: The PCMH model lowers the overall cost of healthcare  Improved Patient Centered Access: The PCMH model encourages more use of health information technology along with access after-hours so that all- round access to care can be provided, and the patient can receive care where and when they actually need it.
  6. 6. Features of the Medical Home (1/2) Let’s see what the typical features of a PCMH are, so that you know what to expect when you visit an Advanced Patient Centered Medical Home like EPIC Primary Care.  It is Patient Centered: What this means is that the wants, needs, and choices of patients are understood and catered to, through collaboration among the healthcare providers, patients and their families. Patients are provided with support, and equipped with the knowledge they need to take decisions and be active participants in their own care.  Comprehensive Approach: There is an entire team of care providers, who are accountable for the physical and mental health care needs of a patient. This includes acute care, chronic care, disease prevention, and wellness.  Coordination: Patient care is organized across all the components of the entire healthcare system like home health care, hospitals, specialty care, community services, and the like. FEATURES OF THE MEDICAL HOME
  7. 7. FEATURES OF THE MEDICAL HOME Features of the Medical Home (2/2)  Greater Accessibility: In the PCMH model, patients do not have to wait for a long time to access healthcare services; they also have the option of accessing after hours or extended hours care, and round the clock access via telephone or internet, as well as seamless communication through health IT solutions.  Commitment to quality and safety: Both physicians and staff provide improved quality services and ensure that patients and their families are able to make informed decisions about their health.
  8. 8. Patient First At EPIC Primary Care our physicians and staff are deeply committed to patient care. We have followed a “Patient First” approach from Day One, and it has helped us deliver superior healthcare to all our patients. Not only do we use a team based approach, we also believe in a holistic approach where we:  Aim to be your partner in attaining long term optimal health, for which we educate and guide you to take better decisions and healthier choices  Consider your mental and physical health needs  Provide counseling services for weight loss, mental health, breastfeeding, pregnancy care, and so on  Believe in preventive wellness and guide you towards it  Craft a tailor-made wellness and health plan that addresses your unique health concerns Our dedication and commitment to our patients has helped us earn the Advanced Patient Centered Medical Home recognition from the NCQA. The next time you’re in need of healthcare and are wondering where to go – don’t hesitate. Book an appointment, or walk in to EPIC Primary Care.
  9. 9. Thank you Follow Us www.epicpc.com
  • StanleyDempsey

    Jan. 31, 2021

A patient centered medical home is an innovative healthcare model designed to enhance patient experience, improve health, and bring down cost of care.

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