Jane Hart, founder of the Centre for Learning and Performance Technologies (C4LPT), gave a presentation at Epic's LearningNow: performance support event in London on 28th November 2013. Jane's talk explored the importance of social and collaborative learning, including the rise of search engines and social media platforms such as Twitter when it comes to employees seeking performance support. This event, hosted in conjunction with Towards Maturity, looked at performance support as an e-learning and training aid, including how we can improve performance support, how people are finding it already and why it is so important to clients.