“I can't find it.” It’s one of the most common complaints we hear from university website users. We also hear them ask: “Where am I?” “Is this for me?” “Where do I go from here?”
These questions are symptoms of poor findability. Sometimes we respond to these problems with a redesigned website or new information architecture—but what about the content?
Beyond SEO, how can we effectively guide web users toward their destination—as well as enable the discovery of useful, relevant content? It starts with a user-focused content strategy.
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To help establish context, consider:
• How does this page support or enhance
related web content?
• Where will people interact with this
content?
• How will people use this content?
• What content type will be most relevant
and useful for the user?
#confabEDU • @epublishmedia