Cybersecurity solutions secure the infrastructure and data of the firm, protecting against cyber-attacks, deterring attacks, aiding in recovery post attack, authenticating and verifying user identity and developing contingencies. Cybersecurity solutions are essential to keep up with the ever evolving cyber-attack methods developed against organizations. This cybersecurity solution provides a voice authentication security system. The solution provides a secure authentication method, detecting panic, pitch, tonality, liveliness and other parameters to ensure the accurate identification of consumers. This method of verification, reduces fraud by up to 10 times in the contact center with up to 99.995% success rate in automated authentication. This solution allows firms to streamline their authentication processes, increasing speed of processes as well as reduce the potential costs of unauthorized access to data. Find out more at www.ey.com/sg/fintechhub. For enquiries, contact us via email at fintech@sg.ey.com.

1. Voice biometrics for reduced fraud
Case study
Context:
An organization was looking to eliminate fraud
in consumer transaction, and mitigate the risk
of unauthorized access to sensitive
information.
Recommended solution:
It involves a FinTech platform with a voice
biometrics technology, which assures user
authentication by using every individual‘s
unique voiceprint.
• This technology reduces the costs and risks
associated with authentication that requires
password or sharing of sensitive data.
• This voice biometrics solution offers an
innovative alternative for remote user
authentication irrespective of access device
and language.
Client impact:
• Removed the need for an access device
• Reduced call time and cost
• Improved fraud protection
• Enhanced consumer experience
• Maintained brand equity
Contact us
Challenges of current authentication process
Remembering too many passwords
Security tokens easily misplaced
and go out of time sync
Prone to phishing, smishing and
vishing
Arduous questioning process
Varun Mittal
EY Global Emerging Markets FinTech
Leader
varun.mittal@sg.ey.com
KYC unique
authentication
Leading-edge tech capabilities
High performance
server
technology
Advanced
security
Seamless
registration
Voice authentication features
Automated calibration
Nasal cavity and lung
capacity
Twenty-for machine
parameters
Panic detection Fraudster enrolment Passive authentication
Background model Liveliness detection
Pitch, tonality and
frequency
Solution benefits
Average handling time with agent
reduced from 20 to 40 seconds
Up to 10 times reduction in fraud in
the contact center1 2
Up to 99.995% success rate with
automated authentication
Improved KYC management3 4
Voice authentication features
Customer or
employee
Interactive voice
response (IVR) or
web or voice
platform
Secure
information and
automated
transaction
Pass phrase Secured interaction
Amvoice
Claimed ID
plus audio
Verification
results Secure access
to contact center
or helpdesk
Website: www.ey.com/sg/fintechhub
Email: fintech@sg.ey.com
Sahil Gupta
EY ASEAN FinTech Manager
sahil.gupta@sg.ey.com

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About EY
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ey.com.
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