Personal Information
Organization / Workplace
Zwolle Netherlands
Occupation
Lead Consultant
Industry
Technology / Software / Internet
Website
www.brightone.nl
About
Customer interaction specialist | omnichannel strategy | contact center | inbound marketing | customer service | Webcare | social media
Tags
customer service
customer experience
klantcontact
contactcenter
callcenter
cex
crm
social media
klantenservice
ernstkruize
call'm
selfservice
online
online customer service
smartvideo
webcare
livechat
customer management
customer
teamleider
supervisor
www.callm.nl
personeel
hrm
customer journey
customer contact
kpn
trending topics
ce
crm dynamics
klantdata
klantinteractie
microsoft
klantbeleving
klantrelaties
online service
microsoft dynamics crm
digital adoption
digital engagement
faq
digital
social customer service
social service
online marketing
sundaysky
video
ces
customer effort
unified desk
tieto
verkoop
marketing
journalisme
omnichannel
rabo
direct banking
rabodirect
telecommerce
management
call center
supervisorweb
sfcm
philipse business sc
master
bpesa
bpo
service
teamleader
See more
- Presentations
- Documents
- Infographics
"Het Managen van CRM-projecten" - Geert van de Ven
Acuity crm B.V.
•
10 years ago
Eight Technology Trends Disrupting Business in 2014
Kyle Lacy
•
10 years ago
De 3D printer - Icoon van de derde industriële revolutie
lrn21
•
10 years ago
#CHANGE De reis van FrieslandCampina
SOCIAL.INC
•
10 years ago
Get ready for Marketing 2020
Steven Van Belleghem
•
11 years ago
Customer Success Summit: Increasing Self-Service Adoption
Totango
•
11 years ago
The Essentials of Brand Strategy - General Assembly Class
Christian Vatter
•
11 years ago
31-01-2013 Thierry Thijssen, Coosto
KennisKring Amsterdam
•
11 years ago
Process Improvement Consulting Solutions
Process Improvement Consulting
•
11 years ago
Liones Community-strategie checklist
Jan Benedictus
•
11 years ago
Presentatie OHRA (Marcel Koot en Iris Wezenberg) tijdens Buzzcapture klantendag 2012
Buzzcapture
•
11 years ago
Presentatie Alex van Leeuwen tijdens Buzzcapture klantendag 2012
Buzzcapture
•
11 years ago
Presentatie ING (Erik van Roekel) tijdens Buzzcapture klantendag 2012
Buzzcapture
•
11 years ago
Service Blueprints Presentation v1.1
Susanne van Mulken
•
11 years ago
Reageren op klachten via twitter
Denise van Keulen
•
12 years ago
Social CRM - a practical look
Ross Breadmore
•
11 years ago
Service is the new marketing
Tristan Bishop
•
11 years ago
Social CRM: The New Rules of Relationship Management
Jeremiah Owyang
•
14 years ago
ELCR juni 2012
TietoNL
•
11 years ago
Presentatie versie maart 2012 ziggo
Ronnie Overgoor
•
12 years ago