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A channel of distribution refers to venue that a company chooses for 
moving its products or services out into the world.
S 
U 
P 
P 
L 
I 
E 
R 
Distributor/Wholesaler 
Broker 
Retailer 
Supplier own sales & distribution 
C 
U 
S 
T 
O 
M 
E 
R 
Retailer
Channel Stewardship refers to planning and responsible management of 
channel of distribution. 
Decisions about channels 
Design Decision Management Decision
Group of senior 
managers 
Ensure customer 
satisfaction 
Create value for 
customer
Mapping the Industry 
Channels 
Building and Updating the 
Channel value Chain 
Aligning & Influencing the 
Channel System
• In Channel Stewardship mapping a given industry’s channel calls for 
understanding the major forces that drive the short term and long term 
distribution channels in that industry 
Customer wants and 
needs 
Channel power and 
influence 
Channel capabilities & 
cost 
Competitive posture & 
action
• This principle helps in refining the first principle so that it is more 
effective in meeting its channel goals. 
Direct vs Indirect 
Constructing a channel 
value chain 
Channel coverage Channel structure
• This principle is regarding the implementation of the carefully build & 
updated channel value chain. 
Hard Power 
High performance 
channel system 
Soft power of trust & 
commitment 
Managing horizontal 
channel conflict
USA estimated sales 
$225.5 billion (2012) 
Up by 
15.8 % 
2011 - $500 Billion Grow 
9% till 
2017 
2014 - $1.5 Trillion
35.7 
28 
14.4 
16.2 
41.9 
34.2 
17.2 
17 
48.6 
41 
20.4 
18.3 
80.2 
73 
34.7 
24 
COMPUTERS APPARELS BOOKS AUTO & PARTS 
USA E-COM SALES 
2010 2011 2012 2016 E
Channel management
Channel management

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Channel management

  • 1.
  • 2. A channel of distribution refers to venue that a company chooses for moving its products or services out into the world.
  • 3. S U P P L I E R Distributor/Wholesaler Broker Retailer Supplier own sales & distribution C U S T O M E R Retailer
  • 4. Channel Stewardship refers to planning and responsible management of channel of distribution. Decisions about channels Design Decision Management Decision
  • 5. Group of senior managers Ensure customer satisfaction Create value for customer
  • 6. Mapping the Industry Channels Building and Updating the Channel value Chain Aligning & Influencing the Channel System
  • 7. • In Channel Stewardship mapping a given industry’s channel calls for understanding the major forces that drive the short term and long term distribution channels in that industry Customer wants and needs Channel power and influence Channel capabilities & cost Competitive posture & action
  • 8. • This principle helps in refining the first principle so that it is more effective in meeting its channel goals. Direct vs Indirect Constructing a channel value chain Channel coverage Channel structure
  • 9. • This principle is regarding the implementation of the carefully build & updated channel value chain. Hard Power High performance channel system Soft power of trust & commitment Managing horizontal channel conflict
  • 10. USA estimated sales $225.5 billion (2012) Up by 15.8 % 2011 - $500 Billion Grow 9% till 2017 2014 - $1.5 Trillion
  • 11. 35.7 28 14.4 16.2 41.9 34.2 17.2 17 48.6 41 20.4 18.3 80.2 73 34.7 24 COMPUTERS APPARELS BOOKS AUTO & PARTS USA E-COM SALES 2010 2011 2012 2016 E