Personal Information
Organization / Workplace
Utrecht Area, Netherlands Netherlands
Occupation
Social Media Consultant
Industry
Technology / Software / Internet
About
I am a proactive, motivated and curious social media enthusiast with a strong background in Communication and (Online) Media Science. With a pragmatic approach to social media, I am able to offer hands-on solutions that help people and businesses in managing their social media accounts.
Social media is not limited to departments, but influences the entire business. With knowledge in Social Business and experience with social media analytics and operations I advise businesses how to optimize their social media efforts.
I have a great eagerness to learn, take joy in experiencing new things and love meeting new people. I continue to foster my drive to explore in my travels, where my eyes
Tags
customer service
proactive customer service
social media strategy
customer experience
social media monitoring
ces
customer journey
nps
customer feedback
customer satisfaction
csat
whatsapp
customer care
call center
contact center
See more
Presentations
(3)Likes
(17)2018 Digital Yearbook
We Are Social
•
6 years ago
Digital in 2017 Global Overview
We Are Social Singapore
•
7 years ago
Messenger wars 2: How Facebook climbed back to number 1
On Device Research
•
9 years ago
Isobar Social Embassy Digital Transformation Monitor
Social Embassy
•
8 years ago
[Report] The Evolution of Social Business: Six Stages of Social Media Transformation, by Charlene Li and Brian Solis
Altimeter, a Prophet Company
•
11 years ago
Community Building & Mangagement (Trends and Essential steps)
Kirsten Wagenaar
•
8 years ago
Customer centric in a digital world
Steven Van Belleghem
•
8 years ago
Onderzoek -Instagram merken Nederland - Social Inc
SOCIAL.INC
•
8 years ago
Newcom Nationale Social Media Onderzoek Nederland 2015
Sanoma Belgium
•
9 years ago
Make your social media channels more effective in 4 steps
Steven Van Belleghem
•
11 years ago
When Digital becomes Human
Steven Van Belleghem
•
9 years ago
Beroepsprofiel online community management
Kirsten Wagenaar
•
9 years ago
Essential steps in community building and activation social mediaweek_24092014
Kirsten Wagenaar
•
9 years ago
The 10 faq about social media and conversation management
Steven Van Belleghem
•
11 years ago
The future of the Customer Relationship
Steven Van Belleghem
•
9 years ago
Re-Invent the Future
Steven Van Belleghem
•
10 years ago
The Future of Customer Service: From Personal, to Self, to Crowd Service
Steven Van Belleghem
•
10 years ago
Personal Information
Organization / Workplace
Utrecht Area, Netherlands Netherlands
Occupation
Social Media Consultant
Industry
Technology / Software / Internet
About
I am a proactive, motivated and curious social media enthusiast with a strong background in Communication and (Online) Media Science. With a pragmatic approach to social media, I am able to offer hands-on solutions that help people and businesses in managing their social media accounts.
Social media is not limited to departments, but influences the entire business. With knowledge in Social Business and experience with social media analytics and operations I advise businesses how to optimize their social media efforts.
I have a great eagerness to learn, take joy in experiencing new things and love meeting new people. I continue to foster my drive to explore in my travels, where my eyes
Tags
customer service
proactive customer service
social media strategy
customer experience
social media monitoring
ces
customer journey
nps
customer feedback
customer satisfaction
csat
whatsapp
customer care
call center
contact center
See more