CSD Escalation Flowchart

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ethan2311

Business

CSD CASE ESCALATION PROCESS
CSD Sydney
APAC Programming
Plug In Upgrade
Client
identifies
an issue
Client
raises the
issue with
CSD via:
Email
Case
created
in yCRM
for the
issue
Client Central
Phone Call
Can issue
be
resolved
by CSD?
Yes
No
CSD
provides
fix to
client
CSD forwards
case to APAC
Programming
Customization
Data Fix
System Bug
Package
CPR
TR
Can issue
wait for
an
upgrade?
No Hotfix
Yes
Scheduled TR
fix in later
Plug In
version
Subject to Yardi
review
Subject to Yardi
review

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