With increasing costs for deliveries and logistics, cloud communication can help companies save cost and at the same time build brand loyalty. Here are some simple things you're overlooking now

2. COMMUNICATION
RE-DEFINING EFFICIENCY IN
E-COMMERCE AND LOGISTICS
Karthikeyan K
CRO, Exotel

3. CUSTOMER EXPECTATION
CONVENIENCE
BUYING, DELIVERY,
RETURNS
TRANSPARENCY
BUILDING TRUST
INVOLVES BEING IN
CONTROL
PRICE
OPERATIONAL
EFFICIENCY =>
BETTER PRICES

4. THE STORY OF AN ORDER
CUSTOMER
ORDER
ORDER
CONFIRMATION
PICKUP
WAREHOUSE /
SELLER
LAST MILE
LOGISTICS
CUSTOMER
SUPPORT
REVERSE
PICKUP

5. POTENTIAL AREAS
OF IMPROVEMENT
CUSTOMER
INTERACTIONS
LOGISTICS
OPERATIONS

6. SCENARIOS

7. MOBILE NUMBER VERIFICATION
SMS BASED - OTP
MISSED CALL
& IMPROVED EXPERIENCE
REDUCTION IN COSTS
45%
FASTER

8. CONNECT CUSTOMERS WITH SELLERS
PROBLEMS WITH
TRACKING
EFFICIENTLY CONNECT
USING VIRTUAL NUMBERS
CONSUMERS WANT TO
TALK TO SELLERS
48%
RECORD CALLS - DISPUTE
RESOLUTION

9. ANONYMIZE & TRACK CONVERSATIONS
PRIVACY, POTENTIAL MISUSE
PROTECT CUSTOMER PRIVACY
CONSUMERS NOT
COMFORTABLE WITH
SHARING NUMBERS
65%
IMPLEMENT S.O.P. -
REDUCE NO-SHOWS

10. AUTOMATE RE-SCHEDULES
MANUAL - INEFFICIENT
LEANER OPERATIONS
REDUCTION IN MANUAL
EFFORT
63%
CONVENIENT

11. OTHER POSSIBILITIES
AUTOMATE
PRE-CALLING
INTEGRATE
LOGISTICS APPS
WITH CLOUD
COMMUNICATION
REAL-TIME
UPDATES TO
SELLERS

12. @exotel
@unbleep
+62-855-7467-0068
hello@exotel.io