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CASE STUDY

Case Western Reserve University Accelerates
Learning and Enhances the Quality of Life in
Cleveland with Radvision
About

About Case Western Reserve University
Case Western Reserve University (widely referred to as
Customer: Case Western Reserve University “Case”) is one of the United States’ leading educational
Country: USA and research institutions. Case is distinguished for
advancing technology-enhanced learning including video
Industry: Education
conferencing, distance-collaboration, video-streaming and
Product: Radvision video conferencing infrastructure video broadcasting. Located in Cleveland, Ohio, Case
including Multipoint Conferencing Western also provides leadership in the OneCleveland
capabilities (MCU) and the iVIEW broadband initiative - one of the boldest community
management application. broadband initiatives in North America.

The Mission
In addition to offering nationally recognized programs librarians, and other academic resources. Several courses and
in the Arts and Sciences, Dental, Engineering, Law, seminars benefit from guest lecturers and participants who
Management, Medicine, Nursing, and Social Sciences, join by video conferencing and who are much more able and
Case is deeply committed to applying innovative media willing to accommodate Case’s invitations because they do
and communications technologies to both university not need to travel. Case also uses video conferencing and
education and the civic, cultural and economic life of the data collaboration to provide faculty, staff and trustees with
greater Cleveland community. The university has deployed virtual meetings, and distance-collaboration. One example
a gigabit network which is available to every classroom, is the weekly Board of Trustees meeting that takes place
meeting room and dorm room on campus and has been by multipoint video conference and by which the business
recognized by Intel by being listed in its top-tier of “Most of the university is governed. Since the trustees reside in
Unwired College Campuses.” such diverse locations as Pittsburgh, New York City and
Case uses video conferencing and data collaboration to Washington, D.C, in addition to the Cleveland metropolitan
provide students with advanced academic technology area, meeting by video conferencing enables them a much
courseware, virtual study groups and seminars, archived greater frequency and depth of involvement than would be
lectures, and even virtual office hours with Case professors, possible if they always had to travel in order to meet.

The Challenge
The challenges faced by Case Western Reserve’s team was to needs of the greater Cleveland metropolitan community.
rapidly deploy and drive the adoption of video conferencing University Circle is a section of Cleveland that is home to
and data collaboration across the university, extend its use the University Hospitals of Cleveland, Ohio College of
to the other leading institutions of the University Circle, Pediatric Medicine, the Cleveland Psychoanalytic Institute,
and prepare to make the platform available to serve the the Louis Stokes Veterans Administration Medical Center,

the Cleveland Museum of Natural History, The Cleveland will demand high quality but who will generally be too
Music School Settlement, the Cleveland Institute of Art, busy to learn, or are not interested in learning about the
and the Martin Luther King Branch of the Cleveland Public behind-the-scenes technology that enables the high quality
Library, among other institutions. Additional challenges multimedia collaboration experience.
are to provide services to large numbers of end-users who

The Solution
Case deployed approximately 100 classrooms, meeting committed to interoperability and ‘endpoint agnostic’. (3)
rooms and faculty, staff, student and trustee endpoints for The Radvision system is end-user friendly, and the advanced
video conferencing and data collaboration. Case uses the capabilities of the system operate behind-the-scenes as far
Radvision-based platform to provide video conferencing as the end-user is concerned. This is critical for aggressively
and collaboration for coursework, teamwork, consultations deploying and driving adoption of video conferencing
and meetings. throughout the university. (4) The confidence that the Case
Case identified several reasons why they selected Radvision team had in their selection of Radvision was reinforced by
as their partner and vendor. (1) Radvision is clearly an Radvision’s deep association with Cisco - Case’s technology
industry leader. (2) Radvision being standards-based, is fully partner for their network.

The Benefits
• In less than six months, Case Western Reserve University • Providing advanced services to end users too busy
built the first phase of a multipoint video conferencing, to learn, or are not interested in learning, about the
data conferencing and distance collaboration platform behind-the-scenes technology has been achieved by
serving the needs of students, faculty, researchers, staff, the exceptionally end-user friendly features and graphic
administrators, officers, and board members. In parallel, interfaces of Radvision products. By using advanced
Case began to leverage the platform to provide services for video processing capabilities and enhanced Gatekeeper
the OneCleveland community broadband initiative. functionality for simplified dialing procedures, video
• Rapid deployment has been achieved thanks in large part conferencing couldn’t be easier. Integration with familiar
to Radvision’s iVIEW, providing a central management workflow applications such as Microsoft Outlook also
interface for control, configuration and maintenance. enables video conferencing without the need to learn
something new.
• High quality of experience is provided by the Radvision
MCU equipped with rate-matching and advanced
Continuous Presence.

Looking Forward
Case’s roadmap focuses on three priorities: scale, reach and residences and community facilities not directly served
higher levels of integration. In terms of scale, they are growing by Case’s gigabit network. The priority on higher levels
the number of classroom, meeting room, and student, faculty of integration focuses on combining video conferencing
and staff endpoints from hundreds to thousands, and will and stored / streamed video to enable virtual seminars
eventually support tens of thousands of endpoints. This, in and virtual faculty / student conferences that incorporate
turn requires expanding the infrastructure for multipoint. archived instructional materials and video libraries.
The priority on expanding reach involves extending video
conferencing services to DSL and digital cable connected
MKT-DI-261009-01

About Radvision
Radvision, an Avaya company, is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual
communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with
unique technologies that harness the power of video, voice, and data over any network. www.radvision.com

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Information contained in this document is subject to change without notice. This document is not part of a contract or license as may be expressly agreed. Radvision is a
registered trademark of Radvision, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 Radvision, Ltd

CASE STUDY

Central Queensland University, Australia,
Implements IP Video Conferencing for
Teaching with Radvision Technology
About

Central Queensland University (CQU) has almost
20,000 students located at more than a dozen learning
Customer: Central Queensland University facilities across Australia and Asia Pacific. The university
has traditionally provided well designed printed notes
Country: Australia
for its distance learning students (67% of its domestic
Industry: Education students participate in distance education). Some of
Product: Radvision’s video conferencing infrastructure these materials are supplemented by audio and video
including Multipoint Conferencing Unit recordings and audio conferencing. Since 1992, video
(MCU), IP / ISDN Gateway and ECS H.323 conferencing has been progressively installed and used
Gatekeeper application for teaching across all campuses of the university.
About Central Queensland University

The Mission
CQU operates 12 video conference teaching facilities for Video conferencing has been 384k ISDN-based using a
over 120 hours of teaching and 10 hours of administrative 12-port ISDN MCU and endpoints operating at H.261 CIF
purposes per week. Video conferencing is a critical part of (352 x 288) video resolution. This has presented several
CQU’s operation. Conferences commence automatically reliability and support issues and with a 12-port MCU
on the hour, lecturers control the video and audio sources limit there has been no room to grow. The CIF resolution
during their presentations and students can interact via has meant that the document camera and PC video were
desk microphones that activate the camera to auto-zoom acceptable but not high quality images. Video conference
on the student speaking. calls were also competing with inter-campus PBX-to-PBX
calls and there were significant call dropout problems.

The Challenge
The challenge was to converge operations onto a single and comfortable with the operation and interface. Any
network infrastructure with an IP-based system that new system had to support the current user paradigm.
could provide greater bandwidth and better video and The technical support team also needed a web based
audio quality more cost effectively. The system also interface for system administration and operational
needed to provide higher call reliability with shorter support, and the ability to monitor conference status
call connection times. Lecturers at CQU have used in real time without affecting the conference.
video conferencing for several years and are familiar

The Solution
CQU researched extensively with a specific set of criteria
to meet their technical, administrative and educational
requirements. The final solution included a 100 port
Radvision MCU with H.323 and SIP support, plus a 60
port MCU for user self-serve video conferences. The
Gatekeeper is a Radvision ECS H.323 Gatekeeper (installed
on mirrored servers in failover mode) and the IP/ISDN
Gateway is a Radvision PRI Gateway.
The endpoints are from Tandberg and the conference
scheduling/reservation and monitoring system is VisionNex
VCS. The Radvision and VisionNex equipment, along
with installation and network testing, was provided by
Broadreach Services.

The Benefits
The new Radvision video conferencing infrastructure system allows staff to plug in to the CQU network from
has resulted in improved video transmission quality at wherever they are and automatically be up and running.
considerable savings. Reliability has improved with a call The support team assigns a permanent ‘video extension
completion ratio now over 99% (the previous ISDN system number’ to each staff member or video conferencing
was approximately 90%) and reduced connection times. system. No matter where the video conference endpoint
The system also provides enhanced user support with is plugged in, it is automatically assigned an IP address
Web-based interfaces, a real-time conference monitoring (DHCP), and registers to CQU’s H.323 Gatekeeper. The
interface, along with remote conference observation and endpoint is then ready to make and receive video calls.
conference recording from support staff offices. These Personnel who are away from their usual campus are
capabilities allow the small technical support team to be able to deliver lectures or attend meetings from any CQU
more efficient and cover more conferences across a larger campus with a sufficient wide-area-network connection
area without having to travel. back to the main campus at Rockhampton. A recent
Within weeks of the release of the new system, students and example of this was a music lecturer who traveled several
lecturers were expressing their delight with the improved thousand miles from Rockhampton to CQU’s Brisbane
quality provided by 768k 4CIF video conferences. The and Melbourne campuses over a 2-week period, and was
improvement in quality was particularly evident in subjects able to continue to deliver the usual weekly lecture and
that rely on high-quality video transmission; for example, tutorial to his students in Mackay and Rockhampton via
multimedia studies. The ‘ready-to-roam’ nature of the new his laptop equipped with a webcam.

Looking Forward
“The next phase of the project will take advantage of the Delivery Support. “We’re also planning to provide users
low costs associated with IP Internet connections to make with self-serve video conference services such as scheduling
video conference lecturing to CQU’s International campuses their own multipoint conferences.”
more cost effective,” said Shaune Sinclair, Manager, Flexible

MKT-DI-020909-01

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CASE STUDY

Radvision Desktop Video Conferencing
Helps Physicians Streamline Medical Care
at Erasmus University Medical Center
About

About Erasmus University Medical Center
The Radiation Oncology Department of the Erasmus
University Medical Center cares for patients at both the main
Customer: Erasmus University Medical Center
Rotterdam campus and the Daniel Den Hoed Clinic located
Country: The Netherlands approximately seven kilometers (4.5 miles) away. The
Department needed to make the entire team of consulting
Industry: Medical
physicians and technicians available to one another in real-
Product: Radvision Desktop Video Conferencing time at both Rotterdam facilities, to ensure fast, efficient
and accurate delivery of radiation treatment.

The Mission
The Radiation Oncology Department of the Erasmus
University Medical Center cares for patients at both
the main Rotterdam campus and the Daniel Den Hoed
Clinic located approximately seven kilometers (4.5
miles) away. The Department needed to make the
entire team of consulting physicians and technicians
available to one another in real-time at both Rotterdam
facilities, to ensure fast, efficient and accurate delivery
of radiation treatment.
Hans Zandbergen Prof. Peter Levendag,
Chairman, Radiation Oncology
Department

The Challenge
Despite the relatively short distance between the medical The system had to deliver powerful high quality
centers, traffic congestion makes traveling between them multimedia capabilities to allow collaboration on imaging
a time-consuming endeavor of close to an hour in each studies, laboratory tests, and patient records. In addition,
direction. A real-time collaboration solution was needed because of the sensitivity of private medical data, any
that would enable all the physicians and technicians to collaboration solution had to work seamlessly with
consult quickly with one another. Erasmus’ powerful firewall.

The Solution
Radvision’s desktop collaborative solution was selected and manipulation also expanded the value of the
for its ease-of-use and ability to integrate with Erasmus’ investment, as the initial system was deployed at the
existing workflow, as well as its seamless integration Medical Center’s facilities in the Netherlands Antilles
with the familiar desktop environment in all the Center’s and at satellite clinics throughout the Netherlands. It
satellite clinics. High video quality was a key factor, as is also being used for remote training.
was the robust data sharing and manipulation capabilities Radvision’s desktop conferencing server was installed
that enable physicians and technicians to share data in inside Erasmus’ firewall, answering the medical center’s
real-time and make fast, informed treatment decisions. need for patient privacy and foolproof security.
Erasmus recognized that the power of the data sharing

The Benefits
The physicians and technicians of the Radiation online, the benefits to our patients were clear – waiting
Oncology Department can now treat more patients in time was reduced dramatically.”
the same amount of time. Mr. Hans Zandbergen stated: Moreover, patients could rest easy in the knowledge that
“Within a few months of our deployment of desktop they were benefiting from the renowned expertise of the
video conferencing, there was a dramatic increase in Erasmus staff – whether they were in the Netherlands Antilles,
productivity. The physicians and technicians were eager in another city, or just across town in Rotterdam.
to adopt the easy-to-use tool. Once the system was

Looking Forward
The Radiation Oncology Department remains a trend in the medical community was proven. Once issues of
setter – both within the Erasmus Medical Center and bandwidth and data security are widely addressed, the
in the Dutch medical community. The project has been groundwork for a national program is solid.
moved from the Radiation Oncology Department to According to Mr. Zandbergen, the integrated workplace is
Erasmus’ IT Division, where it is undergoing further central to deploying new modes of visual communications.
evaluation regarding expanded deployment. Radvision’s desktop solution leverages the power of the
The Erasmus desktop conferencing project was the subject integrated workplace to provide excellent medical care
of a nationwide study conducted in the Hague, where the more efficiently, while extending training and enabling
feasibility of visual communications and data collaboration wide-scale teaching opportunities.

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CASE STUDY

ETH Zurich Adopts Radvision Technology for its
Desktop Video Meetings

About
About ETH Zurich
ETH Zurich - also known as The Swiss Federal Institute
of Technology - was founded by the Swiss Federal
Government in 1854. With more than 17,000 students
from 80 countries around the globe, ETH Zurich is ranked
Customer: ETH Zurich (Eidgenössische Technische
among the top 20 universities in the world. Approximately
Hochschule Zürich)
400 lecturers and professors currently teach and carry
Country: Switzerland out research in the fields of engineering, architecture,
Industry: Education mathematics, management studies and natural and social
Product: SCOPIA Elite 5115 MCU, SCOPIA iVIEW sciences. More than 20 Nobel Prizes have been awarded
Management Suite, SCOPIA Desktop and to ETH Zurich students or professors, the most famous
SCOPIA IP/ISDN Gateway being Albert Einstein in 1921, and the most recent being
Richard F. Heck in 2010.
For more information,
visit http://www.ethz.ch/about/index_EN

The Mission
A university thrives on the exchange of knowledge and Previously, ETH Zurich was using a mix of video equipment
cooperation between its own members and with other from a number of different vendors. Although the system
educational and research institutions - as a result, video was up and running, there were several challenges that
communication is being increasingly implemented by needed to be addressed. For example, the solution was
prestigious institutions such as ETH Zurich. Committed to not interoperable with other traditional, standards-based
providing its students and staff with the most advanced (H.323) video systems, it was not scalable, and its security
technological tools, ETH Zurich has been using video mechanism regularly blocked a number of functions.
conferencing since 2001. The university encourages Finally, the video network was PC-based, leaving the 40
professors to deliver lectures from home; graduate students percent of lecturers and students who used Macintosh
to attend meetings and follow presentations from wherever computers without video access. ETH Zurich set out to
they are; colleagues and research groups outside ETH find a new solution that would address these challenges
Zurich to cooperate with the university; and many more while also enabling the university to leverage its existing
collaboration scenarios. investments in video.

The Challenge
ETH Zurich needed a scalable, high definition desktop video “Our requirements were clear-cut,” explains Thomas
solution that was interoperable with H.323 and H.320 Rechsteiner, Head of Videoconferencing Services at ETH
and supported both PCs and Macs. The system also had Zurich. “The solution had to be easy-to-use and platform-
to be able to standalone and require minimal additional independent, allowing everyone to use their own computers.
deployment costs. It also had to be scalable, compatible with the existing
infrastructure and equipped with a firewall transversal
mechanism to enable easy access to the system regardless
of location.”

The Solution
After assessing a number of solutions, ETH Zurich made evaluating the competition.”
the decision in 2010 to implement a Radvision system Hans Geeler CEO of CollabCom AG, a Radvision partner
including two SCOPIA 5115 MCUs that connected to located in Horgen, Switzerland, assisted ETH Zurich with
emulate a single virtual MCU with 30 ports; a SCOPIA the implementation and deployment of the Radvision
IP/ISDN Gateway to access the legacy world and enable solution.
ISDN-based communication; SCOPIA iVIEW Management “We had a long and intensive evaluation period of almost
Suite, and SCOPIA Desktop with 300 Desktop Pro video two years. We analyzed all the available solutions on the
conferencing licenses. market but none could fulfill the requirements except
“We decided to go with SCOPIA Desktop because Radvision SCOPIA Desktop. It was the one solution that
Radvision fulfilled all of our requirements,” adds covered the technical, multi-platform support and the
Rechsteiner. “Radvision was actually the only company licence schema requirements of ETH.”
offering a product that also ran on Mac OS when we were

The Benefits
ETH Zurich now has a fully scalable, HD desktop video “The advantages are clear to see,” says Rechsteiner.
conferencing solution with the availability to grow as “Collaboration and meetings across many locations have
needed. Staff and students take part in video meetings from become not just easier to organize, but more effectively
locations around the globe using their own computers. The carried out. Productivity has increased, our people save
SCOPIA Desktop firewall traversal function also enables time and gain flexibility, and we’ve significantly cut
delegates from outside the university’s network to quickly travel expenses. Lastly, thanks to SCOPIA’s superior
and easily join conferences. Meetings are moderated using interoperability, we were able to use our existing equipment
the same user interface, while screen content, such as as well, making the solution even more cost-effective.”
presentations and videos, are easily displayed or exchanged
amongst participants using PCs, Macs, and traditional Rechsteiner also emphasizes how easy the solution is
room-based video systems. to install and operate. “Users don’t need license keys,
administrator rights or any in-depth technical knowledge.
SCOPIA is ready to go with a click of the mouse,” he adds.

Looking Forward
As part of its future rollout, ETH Zurich will soon be phasing SCOPIA solution supports both platforms with SCOPIA
in mobile devices to meet the growing demand for video Mobile for the iPhone and iPad as well as the SCOPIA
conferencing and telepresence applications on the move. Video Gateway for Microsoft Lync. With the Radvision
There are also plans to integrate Microsoft Lync. The solution, ETH Zurich’s investments – both past and future
– are well protected.

MKT-1028A-EN 10/11

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CASE STUDY

Radvision and FCCN Enable Desktop Video
Collaboration at Universities in Portugal
About

About Foundation for National Scientific Computing
(FCCN)
FCCN is a private non-profit institution which provides
advanced communication for the national research and
Customer: Foundation for National Scientific
education community and promotes Internet technology
Computing (FCCN)
and services in Portugal. Since its establishment in
Country: Portugal 1987, FCCN, with the support of universities and
Industry: Education several national R&D institutions, has significantly
Product: SCOPIA Desktop, SCOPIA MCU, contributed to the Internet’s expansion in Portugal.
SCOPIA iVIEW Management Suite and FCCN operates the National Science, Technology and
Conference Recording Society Network (RCTS) – a high-performance network
for organizations with superior communication needs
which serves as a platform for developing and testing
advanced communication applications and services.
FCCN also manages the ‘.pt’ domain registration service,
provides services to professors, students, researchers
and university staff, and is involved in several national
and international projects.
For more information, visit http://www.fccn.pt/en/.

The Mission
Among its primary goals, FCCN seeks to consolidate FCCN needed to deploy an advanced web-based
e-Science in Portugal and to this end, provides necessary video conferencing solution to deliver a cost-effective
communications infrastructure and support to researchers. collaborative working environment for users located in
High expenses involved in face-to-face meetings at sites different buildings and campuses in multiple locations.
across the country were restricting the frequency of The collaborative environment needed to enable online
training sessions essential for professors, students and classes, meetings and workgroups where users could
individuals associated with RCTS institutions. include remote experts, bring in professors from other
distant institutions to teach local students and effectively
allow students to attend classes remotely.

The Challenge
FCCN needed to build their video conferencing service FCCN wanted to provide easy access to video services
on a platform that would be simple to use and easily for permitted users inside an institution federated to the
adopted by end users with HD video, audio and data FCCN video service, while each institution managed
over the public Internet. Interoperability with H.323 and access rights of their own users. In effect, creating a
SIP was also key to enabling connectivity with other multi-tenant service where permitted end users are not
standards-based video conferencing systems. required to enter login credentials multiple times and can
access the service from anywhere on the Internet, along
FCCN also needed to provide a highly scalable centralized
with denying access to users outside the community.
video conferencing service to many institutions through
These requirements demanded a robust API and SDK
the public Internet, while maintaining defined security
to allow customization of the video platform.
and access rights provided by each individual institution.

The Solution
FCCN chose Radvision’s SCOPIA conferencing platform at over 20 universities across Portugal are holding more
including: than 700 video sessions a month using the Radvision /
• SCOPIA Desktop for HD video conferencing on the COLIBRI solution. Most users connect at 384-768kbps,
PC and Mac. providing good bandwidth utilization as well as excellent
• SCOPIA MCU for multi-party conferencing. audio, video and data quality.
• SCOPIA iVIEW Management for management of the In addition to use across universities, the combined
video application. solution has also been used as a core tool to conduct
distance learning as part of a project called e-Raízes Redes,
Radvision’s SCOPIA platform was integrated into FCCN’s
promoted by a Portuguese High Education Institution. The
sophisticated COLIBRI web collaborative environment
goal of e-Raízes is to implement and disseminate e-learning
through the SCOPIA platform SDK and APIs. COLIBRI is the
strategies “from paper to screen,” where teachers have the
e-learning portal providing overall access and scheduling
ability to easily exchange data with homebound students
of the video conferencing service enabling online classes,
using PCs and projectors. The solution is also being used
meetings and workgroups for professors and students.
to train teachers and tutors involved in this project.
The system began undergoing testing in early 2010 and
was fully deployed within a year. Today, some 2,500 users

The Benefits
With Radvision’s SCOPIA conferencing platform, FCCN Additionally, the solution’s H.239 data collaboration,
has an all-in-one web conferencing system that is robust, embedded firewall/NAT transversal and recording and
easy-to-install, and video room system-compatible. streaming features have also proven to be key benefits.

“The COLIBRI collaboration service combined with Radvision’s SCOPIA solution provides a state of the art
educational video tool integrated with many existing systems. We are proud to be part of the integration team
that brought the innovative solution together to enrich student communication across Portugal.”
Salustiano Garcia, Viking Telecom General Manager

MKT-1032A-EN 11/11

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CASE STUDY

Radvision Enables Illinois Century Network
School Video Services Solution

About
About ICN
As a “service provider” for school and public facilities
throughout Illinois, the Illinois Century Network (ICN)
provides a service to hundreds of institutions for regular
Customer: Illinois Century Network (ICN) communications with peers and mentors in the state of
Illinois. ICN’s video service is based on products that are highly
Country: USA reliable, easy for administrators as well as customers to use
Industry: Education and scalable to meet the demands of hundreds of facilities
with one or more video conferencing endpoints.
Product: Radvision Video Conferencing The Illinois Century Network consists of points of
Infrastructure including: Multipoint presence in virtually all Illinois LATA connected in a partial
Conferencing Unit (MCU), IP-to-ISDN mesh via OC12, OC3 and DS3 circuits. Constituents
connect to the ICN via Fast Ethernet, OC12, OC3, DS3
Gateway and H.323 Gatekeeper
and DS1 and other means.

The Mission
ICN offers its subscribers a robust intranet, with more Video Education Network. The Illinois Video Education
than 3 gigabits of Internet egress via multiple POPs and Network (IVEN) was established in 1995 through a joint
access to Internet 2. In addition to access and backbone initiative of the Illinois Board of Higher Education (IBHE)
transport, ICN provides value-added services including and the Illinois Community College Board (ICCB). The
DNS filtering, QoS, multicasting, equipment and access joint venture leverages ten regional video networks
circuit discounts, technical support and consulting. ICN, that include public and private universities and colleges,
as a network service provider, also evaluates the need for, community colleges, secondary schools, health care
as well as developing and introducing other services in facilities and a few business locations. Thousands of
response to constituent requirements. Video conferencing video calls are made each year over this network and
over IP is a powerful ICN service that is in high demand it is considered essential to meeting the managerial and
from its constituent members. educational objectives of the state. Many locations on
One of the user communities on ICN is composed of the Illinois Video Education Network make their video
institutions communicating with video over the Illinois calls on the ICN H.323 network.

The Challenge
One critical shortcoming of switched network and dedicated T-1 or higher connections to their campuses,
ISDN-based systems for video conferencing is that the one for video conferencing and the other to the ICN. By
same network connection cannot be used for multiple moving to IP, the schools can converge their video and
applications or one consolidated network for multiple data applications onto a single high speed network that
smaller locations. This led most schools to have two or more both reduces the cost of ownership and operation for

institutions as well as lower the cost of entry for other Compression algorithms have improved substantially since
organizations currently without video conferencing. the late 1990s and not all hardware purchased in the first
Another incentive for those using legacy circuit switched generation network is capable of supporting processor-
networks to migrate to an H.323 video conferencing intensive tasks such as required by the latest codecs. When
network is the opportunity to have higher quality video a call is established by an IP application, such as an H.323
and audio, higher call retention and more telephone- device, the quality of service provided by the network can
like features accessible to users during a video session. be specified and guaranteed during a session.

The Solution
ICN uses Radvision’s MCU to provide subscribers with they are registered with Radvision’s advanced H.323
the ability to participate in multi-site video calls without Gatekeeper, it provides call control, address resolution
the expense of purchasing and maintaining regional and sets policies such as bandwidth usage and traffic
equipment. MCU resources are configured to offer direction for the ICN H.323 endpoint users, ensuring
various conference services based on the number of sites optimal performance.
in a conference, connection speeds and formats. Speed The H.323 Gatekeeper also manages Radvision IP-to-ISDN
matching permits the users on a call with multiple data Gateways distributed throughout the network - for those
rates to receive the best experience their connection will users who are authorized and wish to access sites not
support without degrading the experience of participants currently on the ICN or the Internet. The ICN Gateways offer
who have higher bandwidth capabilities. ICN constituents the ability to complete H.323-to-H.320
ICN offers services to a group of approximately 50 H.323 video calls both on-net (within the IVEN network) and via
endpoints associated with the IVEN and ICN. Once ICN-provided PRI trunks to other H.320 networks.

The Benefits
Radvision was selected as the partner of choice for the
ICN video service because Radvision’s products met or
exceeded ICN’s requirements for ease of administration,
support for call detail records (CDRs), strong diagnostic
tools, redundancy and failover capabilities, as well as
other product-specific features.
This implementation allows users to try the technology
prior to committing to a full deployment of their own.
A constituent wishing to enjoy the benefits of video
conferencing or distance learning can deploy a relatively
low cost video system and use the existing ICN connection
to connect to H.320 or H.323 sites worldwide.

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CASE STUDY

Michigan’s Regional Educational Media
Center Deploys Radvision’s Video
Conferencing Solution to K-12 Schools
About

Customer: Michigan’s Regional Educational About REMC #1
Media Center #1
REMC #1 provides support to 22 school districts in five
Country: USA
western counties of the Upper Peninsula of Michigan.
Industry: Education Their programs increase and enhance educational
Product: Radvision’s complete video conferencing opportunities while saving the districts both time and
infrastructure solution including Radvision’s money. The eliminated travel will also be a safety
Multipoint Conferencing Unit (MCU),
measure in the harsh winter environments experienced
H.323 Gatekeeper, and scheduling and
management system. in the Upper Peninsula of Michigan.

The Mission
The State of Michigan’s Department of Education created REMC #1 installed Radvision’s Multipoint Conferencing
22 Regional Educational Media Centers to promote the Unit (MCU), H.323 Gatekeeper, and scheduling
use and management of various media to enhance and management system. These products enable
education for K-12 learners, and to develop and implement REMC #1 to schedule and deliver classes, virtual field trips,
cooperative projects to promote cost-effective services, professional development and other collaboration.
and create opportunities for professional development. By choosing to move to an IP-network connection for
REMC #1 serves more than 12,000 students and 700 distance learning and video conferencing, REMC #1 saved
educators. Additionally, the agency manages the data in access costs, decreased system complexity, and can
communications network for its districts and coordinates now also participate in video sessions using Internet 2.
its distance learning. Internet 2 is a consortium of over 180 universities
REMC #1 was a pioneer in distance learning in working in partnership with industry and government
Michigan. More than a decade ago, it was one of to develop and deploy advanced network applications
the first organizations to share courses through its and technologies, accelerating the creation of tomorrow’s
analog fiber network. However, as the demand for Internet. Internet 2 is recreating the partnership among
more educational courses and advanced technology academia, industry and government that fostered today’s
increased, REMC #1 was forced to upgrade its network Internet when it was in its infancy. The primary goals of
and technology. Internet 2 are to create leading edge network capability
To address this demand, the agency selected Radvision, for the national research community that enable
a leading provider of products and technology for revolutionary Internet applications and to ensure the
real-time voice, video and data communications over IP rapid transfer of new network services and applications
networks and an expert in the video conferencing space. to the broader Internet community.

The Challenge
REMC #1 faced the challenge of providing enhanced and “We are talking about the largest district in this area having
increased educational opportunities to a geographically 1,600 students and the smallest district having only eight,”
dispersed area with limited resources. Their 22 districts cover said director Greta Erm.
4,871 square miles and have a varied student population.

The Solution
The Radvision solution was a move from the legacy This included:
analog video conferencing network to a digital one, • Radvision’s Multipoint
eliminating the need for a separate network. The Conferencing Unit (MCU) with
Internet bandwidth and consolidated infrastructure high density and performance
now enables REMC #1 to schedule classes, virtual field providing the ability to conduct
trips, professional development and other collaborative conferences for voice, video
programs for students and teachers to any wired and data between three or
classroom in the district. In addition, it gives these more endpoints.
districts access to Internet 2. • H.323 Gatekeeper with
During the evaluation period, REMC #1 was highly advanced call management
impressed by Radvision’s product performance. Its to set policies and control
network resources such as
products demonstrated higher call quality with less
bandwidth usage and traffic
delay than other products on the market. The Radvision
direction, ensuring optimal
products also required much less rack space and provided
network performance.
greater capacity to handle more of its endpoints and
• Scheduling and Management System allowing users to
simultaneous calls.
schedule conferences directly from Microsoft Outlook. The
By providing REMC #1 with a bundled solution, system centrally manages conferencing, collaboration and
there was no integration work to combine disparate meeting resources, including multiple time zone scheduling,
technologies, multi-vendor products, or scenario attendee invitations, recurring events, reporting capabilities
testing necessary to ensure compatibility of the video and network resources.
conferencing network components. Radvision’s expertise and product design for distributed
architectures of video conferencing networks was also a
key decision factor.

The Benefits
The deployment of the Radvision solution has opened the “One district is offering Finnish, one is offering College
window of opportunity for the small, rural districts in the Writing and yet another is offering Accounting. There
Upper Peninsula of Michigan. A student within these districts is even a plan to connect students in another district to
now can take a virtual field trip to the Cincinnati Zoo, or students in Norway and Finland. This would not have
receive a music lesson from an expert from the University happened last year,” REMC #1’s Erm says. “The Radvision
of Michigan. In addition, each district has the opportunity solution has made it possible and this is just the beginning.”
to select its own courses independently of the other.
MKT-DI-230809-01

About Radvision

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CASE STUDY

New Zealand National Research & Education
Network Deploys Radvision Next Generation HD
Video Conferencing Solution

About
About Research and Education Advanced Network
New Zealand (REANNZ):
Research and Education Advanced Network New Zealand
Customer: Research and Education Advanced (REANNZ) operates the Kiwi Advanced Research &
Network New Zealand (REANNZ) Education Network (KAREN) supporting more than
Country: New Zealand 220,000 users at over 120 New Zealand universities,
research institutes, government agencies and private
Industry: Higher Education / Research
sector partners.
Product: SCOPIA Elite MCU, SCOPIA Desktop,
KAREN is the exclusive broadband network, linking
SCOPIA iVIEW Management Suite
education, research and innovation organizations in New
Zealand.
KAREN Video Conferencing Service (KVCS) is owned
by REANNZ with Advanced Video Collaboration
Centre (AVCC) and Communication Partners providing
management on a day-to-day basis.

The Mission
KVCS allows people in New Zealand and across the world “Having the ability for anyone to effortlessly download
to communicate with each other in real time using simple SCOPIA Desktop and participate in an HD video conference
video conferencing tools. Subscribers to the service can from their PC or Mac, without worrying about firewalls,
participate in high definition (HD) multipoint video calls, will dramatically increase the adoption, productivity and
schedule meetings and invite participants, webcast or record maintained use amongst universities and other institutions
their event, and benefit from a free HD desktop video within New Zealand.”
conferencing application. Nathan Gardiner, Director
Advanced Video Collaboration Centre

The Challenge
Video conferencing is an essential tool for the KAREN competitive price point. With KVCS being a shared resource,
community; use of the technology for research, teaching the solution also needed to scale for large events including
and day-to-day business has sky-rocketed over the last conferences, lectures and workshops accommodating large
three years. The solution needed to accommodate this numbers of both interactive and streamed viewers.
fast growth along with desktop conferencing at a very

The Solution
KAREN’s deployment of Radvision’s SCOPIA conferencing in seconds and seamlessly connects through firewalls
solution included the SCOPIA Elite MCU, SCOPIA Desktop offering an ideal solution for users in the office, on the
and SCOPIA iVIEW Management for a full video conferencing road or at home.
solution with the following key capabilities: • High Scale Web Streaming: stream video conferences
• Full HD Multi-Party Video Conferencing: full HD video including presentations to viewers around the world,
conferencing and data sharing with multiple participants direct to their web browser.
within KAREN and beyond. • Powerful Conference Booking and Management:
• Virtual Conference Room: video conference in seconds schedule meetings, send automatic meeting invitations
inside a ‘private virtual office’ for ad-hoc meetings. and moderate attendants with the easy to use booking
• HD Desktop Video Conferencing: use and distribute the system. Monitor application usage through an extensive
free desktop client software for HD video conferencing on range of visual reports.
both the PC and Mac with an inexpensive web camera. • Conference Recording: record any meeting for a
The client is a simple web browser plug-in that downloads permanent record or for streaming at a later date.

The Benefits
KVCS users save money with reduced travel costs, have KVCS has been used in a variety of ways including:
improved productivity with less time spent traveling, share • National and international collaborative research
resources for course delivery, access international experts • Remote diagnostics in medical and bio-security
easily and experience increased participation from remote environments
parties.
• Delivery of courses
• Interviews of remote candidates for job vacancies
• Scientific outreach to schools
• Accessing international experts for speaking events
• And graduate oral examinations.

Looking Forward
In the first 6 months of operation, KAREN supported over nearly $200,000, hundreds of hours sitting on airplanes,
4,400 meetings on Radvision’s SCOPIA solution with meeting and over 85 tonnes of CO2. With the clearly successful
activity growing from approximately 200 in the first month rollout and strong usage growth in a short period of time,
to nearly 1,200 per month. Also recently hosted on the REANNZ is already planning for expansion of the SCOPIA
SCOPIA solution was the “Signs of Change” national solution and adding new capabilities such as support for
e-conference linking lecture theaters in six cities enabling the Apple® iPhone® and iPad™.
participants and speakers to travel only to the nearest venue.
Hosting the conference on the SCOPIA solution saved

MKT-DI-REANNZ-0612-A

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CASE STUDY

Thailand’s Office of the Basic Education Commission
under the Ministry of Education Deploys Radvision HD
Video Conferencing Systems and Infrastructure

About

About the Office of the Basic Education Commission
The Thai education system consists of 12 years of free
basic education; 6 years of primary and 6 years of
secondary education.
Customer: Office of the Basic Education Commission The Office of the Basic Education Commission (OBEC),
(OBEC), Ministry of Education under the Ministry of Education in Thailand, is responsible
Country: Thailand for policy creation and control of primary through
Industry: Education secondary schools.
Product: SCOPIA XT1000 HD Room Systems, There are 32,500 schools under the supervision of OBEC
SCOPIA MCUs, SCOPIA Desktop, consisting of 30,000 primary and 2,500 secondary
SCOPIA iVIEW Management Suite schools.

The Mission
Eight core subjects form the National Curriculum: Thai “Radvision’s solution has made communication much
language, mathematics, science, social studies, religion easier for the entire OBEC organization, especially when
and culture, health and physical education, arts, careers important policies need to be discussed and implemented
and technology, and foreign languages. OBEC promotes in every service area simultaneously.”
and manages this basic education for all age groups
and provides equal access to all students. The students Mana Tiaochae, Plan and Policy Analyst
OBEC
are equipped with moral-led knowledge integrated
with the philosophy to secure a strong Thai economy.
OBEC also provides an environment for education to
be innovative for both the students and the teachers.

The Challenge
OBEC established 185 Educational Service Areas (ESA) communicated to all ESAs; follow-up on performance
to decentralize administration; however, policies and and adherence to established policies and standards;
training are required to be consistently delivered across all and OBEC officer and staff training. The solution must
areas of Thailand. Educating an entire country, providing allow for live meetings as well as recorded meetings
all students with the same level of education, can be for review, guaranteeing participation for all involved.
logistically difficult, making video conferencing an The solution must scale to cover all of Thailand, be very
essential tool for success. The initial primary objectives simple to use and easily managed without requiring
are: policy notifications from headquarters to be significant IT staff.

The Solution
OBEC deployed SCOPIA XT1000 HD Video Conferencing • Affordability and Price / Performance: With
Room Systems, SCOPIA Desktop, SCOPIA iVIEW Radvision’s SCOPIA solution, OBEC can connect
Management Suite and SCOPIA MCUs enabling highly with more users with equal or better quality at lower
effective communications amongst headquarters and all prices than competitive offerings.
185 Educational Service Areas, reaching every province • Superior Design and Architecture: Every component of
in Thailand. Key factors leading to OBEC selecting the SCOPIA solution has been designed for deployment
Radvision’s SCOPIA solution included: in a distributed IP network allowing conferencing
• Advanced Technology: High performance room infrastructure to be deployed strategically throughout
systems, unmatched telepresence and desktop the network with intelligent call distribution. OBEC
communications and mobile conferencing. benefits from increased redundancy, network traffic
optimization, resource management and high scalability.
• Ease-of-Use: Radvision takes a solution approach to
ease-of-use, focusing on the entire application and • Support: Radvision and its business partners provided
not just individual components making it simple for an effective way for OBEC to acquire a complete
even first-time users to connect and participate in a video solution through expert planning, installation,
large-scale, recorded multi-party HD video conference. training and support services.
• High Quality: The SCOPIA solution is a powerful • Knowledge and Expertise: Since 1992, Radvision has
combination of hardware and software that supports been an innovator providing products and technologies
the highest resolutions available in today’s video for unified visual communications over IP, 3G and
conferencing solutions. emerging next-generation networks.

The Benefits
OBEC users save money with each meeting, provide • Video conferences are broadcast via the Internet to
consistency across all education sites, experience schools that currently don’t have access to video
collaboration and innovation, and ultimately maintain conferencing systems.
the educational development of its community. OBEC • SCOPIA Desktop provides easy and very affordable
uses video conferencing in diverse ways, including: communications amongst ESA offices and schools.
• Regular large-scale conference calls with all 185 • With the recording capabilities of the SCOPIA solution,
Educational Service Areas and numerous secondary recordings are able to be played back on-demand
offices concurrently. as needed, allowing for training, policies and other
information to be communicated without requiring
all sites to participate live.

Looking Forward
Currently, all OBEC ESAs have video conferencing
systems available for use. With the early success of
video conferencing that OBEC has experienced, video
conferencing will soon be available in more individual
schools throughout Thailand providing the ability for
OBEC to carry out its mission even more efficiently and
effectively.
MKT-1022A-EN 04/11

About Radvision

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CASE STUDY

Piemonte University, Establishes Telemedicine
and Distance Learning Program with
Radvision Video Conferencing Solutions
About

About Piemonte University
Customer: Universita degli Studi del Piemonte Universita degli Studi del Piemonte Orientale, or
Orientale, School of Medicine and Surgery Piemonte University, is a prominent institute of higher
Country: Italy learning headquartered in Novara, Italy. The University
has campuses and associated hospitals around the
Industry: Medical /Education
country and wanted to offer professional training
Product: • Radvision Multipoint courses integrated with University degree programs
Conferencing Unit (MCU) for nurses and physiotherapists to its constituents
• Radvision ECS H.323 Gatekeeper through video conferencing.

The Mission
The University needed an interactive system that was of Piemonte University selected Radvision’s products for the
such high quality that the technology barrier would dissolve teledidactic program video conferencing network. They
and teachers and students would conduct themselves as if chose Radvision’s powerful and economical Multipoint
they were in the same classroom. The video conferencing Conferencing Unit (MCU) for bridging the participants into
system would also have to be able to accommodate a single conference. Radvision’s ECS H.323 Gatekeeper
standard classroom teaching aides such as slides, video, was chosen to manage the network traffic and access
or live feeds from diagnostics or operating theaters. for quality controls and system monitoring.

The Challenge
Piemonte University’s plan has many critical success factors: and explanations were perfectly coordinated with the
• High availability of the system - The system needed images displayed for a seamless learning environment
to sustain 8 hours a day of video conferencing every with comprehensible and accurate information.
day of the academic year with continuous setting and • Intuitive and simple to operate - Students and teachers
transmission format changes to accommodate a variety needed to feel completely at ease with the system and
of lesson plans. operating video conferencing endpoints to provide the
• Quality of transmissions - The quality had to be ‘true maximum degree of participation for everyone involved.
to life’ to make the technology element ‘disappear’ and • Easy diagnostics and administration - The technical
allow students and teachers to conduct themselves as staff of the University needed to be able to support and
they do in a traditional classroom environment. maintain the system without having in-depth experience
• Synchronization of audio and video - Many lessons were in video conferencing. It needed to be manageable and
supported by PowerPoint presentations, slides or films on scalable to accommodate growth and expansion of the
medical subject matter. It was critical that the instructions distance learning program.

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