This document provides an overview of the telecommunications industry and its history. It discusses early forms of communication used by humans before languages existed, including sound, body language, illustrations drawn in dust and on cave walls. As communication developed, permanent symbols emerged like totem poles, hieroglyphics and religious symbols. The document then outlines the development of various early military and commercial communication technologies throughout history, leading up to modern inventions like the telephone by Alexander Graham Bell and Samuel Morse's telegraph. It concludes with statistics about the current state and future projections of the global telecommunications sector and its importance to the world economy.

1. TELECOMMUNICATION
INDUSTRY
Telecommunication is communication at a
distance by technological means, particularly
through electrical signals or electromagnetic
waves.

2. HISTORY

3. Early Communications
Before human beings created languages and
alphabets, they communicated with both
sound and body language.

4. Early Communications
Some of these stories became illustrations,
probably drawn in the dust on the ground before
eventually developing into paintings created on
cave walls.

5. Early Communications
As humankind’s communication
abilities developed, other permanent
symbols evolved:

6. Early Communications
Wooden totem poles Egyptian hieroglyphic

7. Early Communications
Religious symbols like
the Star of David and the
Christian cross.

8. Language & Symbols
Early commercial
signage developed,
like the barber pole
and other symbols
indicating the type of
service a merchant
provided.

9. Native American Communication
Native Americans used smoke signals and drums
which were actually very effective and could be seen
and heard from great distances.

10. Early Military Communications
Before electronic
communications
evolved, military
forces found other
ways to relay their
plans. Roman soldiers
used torches to signal
their troops to attack.

11. Early Military Communications
Even animals were
used to communicate
important information.
Carrier pigeons were
instrumental during
World War I.

12. Developing Technology
Another valuable form of
communication from the past
and still used today is Morse
Code.

13. On May 24, 1844, Professor Samuel Morse sent
the first message via electricity from Washington
City to Baltimore. It comprised the short Biblical
phrase:
“What Hath God Wrought!”

14. Who invented the Phone?
1871 – Antonio Meucci, an Italian immigrant living in
New York, files a caveat (an announcement of
invention) of a talking telegraph. However, due to
financial hardships, he is unable to pay for a full patent
when the caveat is due 3 months later.
Had a working prototype.
Honored in 2002 by Congress.

15. Who invented the Phone?
Alexander Graham Bell (1867)
Bell tried to sell the patent rights to Western
Union in 1876 for $100,000. Western Union
said the patent was worthless; who’d want
voice when the telegraph still work?

16. Who invented the Phone?
More about Alexander Graham Bell:
The motivation which made him to invent the device
was his wife, he wanted to communicate to her at a
distance.

17. PRESENT SCENARIO

18. By the end of 2014 it is expected there will be
more mobile subscriptions than the global
population. The telecoms sector is also the
largest industry in terms of employment in the
world; demonstrating what an integral sector
to the economy this sector has become.

19. The ongoing improvements in infrastructure
have driven the continuing uptake of mobility
and broadband around the world and in 2014
mobile broadband has in fact become the
fastest growth area for the overall telecoms
sector. This in turn sees the number of
Internet users continues to increase as the
penetration of both fixed and mobile
broadband becomes more accessible around
the globe.

20. According to the new industry market
study, telecommunications services revenue
worldwide will grow from $2.1 trillion in
2014 to $2.4 trillion in 2019 at a combined
average growth rate of 2.1 percent.
-Insight Research Corp.

21. Blue Print Of Telecommunication Industry

22. Marketing
Individual
Customer
Dealer
Point of sale
Customer Order Management
BSS/OSS Integration Multi-Service Network

23. Customer Order Management
Customer Order Management handles the
orders for the service the customer requests,
supports changes when necessary, provides
status updates to customer on the progress of
their order, and tracks and manages till
successful and on-time completion.

24. BSS
Business Support System
It comprises of Billing,
Order management, Call
Centre automation and
CRM.
OSS
Operational Support
System
It is used by teams of
Network planners,
Service designers,
Architects and
Engineers.

25. Finance
Integrated Accounts of all Departments
Coordinate with CRM.
CRM: Customer Relationship Management is
the process or system that coordinates
information that is sent and received between
companies and customers. CRM systems are
used to schedule activities, allocate resources,
and help control the sales activities within a
company

26. Billing Manager
Maintain billing procedures
Secure credentials
Payments
Coordinate with Accounts Departments

27. Product Manager
Develop new schemes, plans, tariffs and
offers.
Check competitors new products and
counteract them.

28. Partner Manager
Coordinate with Partners and facilitate their
connections.
Protection for Recordable Media (PRM):
It’s a copy protection system which is used
to control copies of recordable media.

29. Collection
The methods and procedures used by the
service provider to receive payments due from
a customer.
Forward the information to CRM

30. Service Center
An operations center that performs quality
control functions related to a grade of network
service. These functions include the
completion of a call to a desired number, the
capability of hearing and being heard,
accurate billing of calls, and the capability of
receiving incoming calls.
Interact with customers
Coordinate with CRM
Manage Integration Bus

31. Integration Bus
DMS: Digital Media Server is a computing
device that can process requests for and
deliver digital media. DMS may perform
acquisition, storage and transfer of media
content. DMS functions may be included in
advanced set top boxes, digital video
recorders (DVRs) and digital tuners.
Archive: Process of identifying, transferring
and storing information
Inventory: Bandwidth

32. MNP: Mobile Number Portability
Data Warehouse: Stores all the information
of products.
Printing: Give details about the usage
Serviceability check: Maintain and Repair.

33. Customer Self Care
Customer self care is the process of allowing
the customer to review and/or activate and
disable services without the direct assistance
of a customer service representative (CSR).
Customer self care can be as simple as
providing account billing information to the
customer by telephone through the use of an
interactive voice response (IVR) system to
providing interactive service activation menus
on an Internet web site.

34. Business Process Management &
Workflow
Business Process Management is a
management model that allows the
organizations to manage their processes over
the period of time.

35. Customer Order Management
Handle orders for service of the customer
request.
Prepare Convergent Billing
Voucher & Top Up: Component supports
mobile and IP address
B2B Gateway: Centralized point for
transformation of multiple data sources
through internet.
E.g.: Integration of E-Commerce portals with
suppliers and customers.

36. Network Integration
The joint provision of telecommunications
services and the joint assumption of risk
through a partnership arrangement among
telephone companies. The expression often is
used to describe both technical and economic
integration.

37. Billing Mediation
A usage data record holds information
related to a communication session or
service usage data. This information usually
contains the origination and destination
address of the session, time of day the
session was connected, added charges
through other networks or systems, and the
duration of the service.

38. Active Mediation
Active mediation is a process of receiving,
reformatting and processing information
between network elements. Active
mediation devices are commonly used for
billing and customer care systems as these
devices can take non-standard proprietary
information (such as proprietary digital call
detail records) from switches and other
network equipment and reformat them into
messages billing systems can understand.

39. Policy Management
Policy management is the processes that is
used to modify the configurations and/or
parameters of network elements or devices
that control the providing of services to
ensure that the performance or operation
attempts conform to defined service levels.

40. THANK YOU…