Hear tips and tricks on getting end-users to be receptive to new ideas and methods based on years of trial and error working with, instructing, and inspiring even the most difficult end-users. This session is based on real-life experiences and includes anecdotes from the trenches. Session 9215A as given on sunday March 18th in MGM Grand Las Vegas for Think

1. How to Survive the Dragon:
A talk about Helping, Supporting, Instructing and
Managing the End-User
Femke Goedhart, panagenda

2. “Demands constant improvements
But hates Change”
“Irrational”
“Unpredictable”
“Demanding”
“Unfair”
“Unwilling to adapt”
“Disconnected...?”
THE USER...

3. The number one
success factor...

4. User or Consumer?

5. So what is the key?

6. • Importance
• Process
• Language

7. Importance:
I have enough on my plate as it is!

8. Process:
I just need...

9. Language:
Ehhh, what the....?!?

10. • Start with process & context
• Take ownership
• Communication vs Marketing

11. “What’s in it for me”

12. Whose problem is it?

13. “We can’t make it any more fun,
we can make it easier”

14. Satisfied user?

15. Femke Goedhart
Business Consultant
@FemkeGoedhart
http://femkegoedhart.com
Femke.Goedhart@panagenda.com
+31 6 25400482