Submit Search
Upload
Dan Harris @ UX people 2013
•
11 likes
•
2,390 views
Fjord
Follow
Dan Harris presented on Service design at UX people
Read less
Read more
Business
Technology
Report
Share
Report
Share
1 of 36
Download now
Download to read offline
Recommended
What is Service Design?
What is Service Design?
Daniel Harris
ANIS 2012 keynote address-wonsoon park
ANIS 2012 keynote address-wonsoon park
ngoinnovation
The Design Assistance Team Program
The Design Assistance Team Program
American Institute of Architects
Community Service
Community Service
Laura Espejo Barrios
City as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne Stenros
Service Experience Camp
There is no spoon manifesto - Intro11 fina
There is no spoon manifesto - Intro11 fina
Demos Helsinki
The white-pencil
The white-pencil
Plínio Okamoto
Impact Investing for Social Change - Shall we invest in the future?
Impact Investing for Social Change - Shall we invest in the future?
Aurore Bui
Recommended
What is Service Design?
What is Service Design?
Daniel Harris
ANIS 2012 keynote address-wonsoon park
ANIS 2012 keynote address-wonsoon park
ngoinnovation
The Design Assistance Team Program
The Design Assistance Team Program
American Institute of Architects
Community Service
Community Service
Laura Espejo Barrios
City as an innovation platform / Dr Anne Stenros
City as an innovation platform / Dr Anne Stenros
Service Experience Camp
There is no spoon manifesto - Intro11 fina
There is no spoon manifesto - Intro11 fina
Demos Helsinki
The white-pencil
The white-pencil
Plínio Okamoto
Impact Investing for Social Change - Shall we invest in the future?
Impact Investing for Social Change - Shall we invest in the future?
Aurore Bui
Designing Your Better Business
Designing Your Better Business
Antony Upward
Achieving Excellence through Collaboration and Culture Change
Achieving Excellence through Collaboration and Culture Change
New To HR
Offshore Development Centres - Article .pdf
Offshore Development Centres - Article .pdf
Obii KriationZ
Autodesk Sustainability: Progress Report FY2015
Autodesk Sustainability: Progress Report FY2015
Autodesk
Pioneering an ethical digital world with Gofore “Be the culture you want to b...
Pioneering an ethical digital world with Gofore “Be the culture you want to b...
TechMeetups
How design is shaping thinking at the heart of Government
How design is shaping thinking at the heart of Government
Andrea Cooper
TechtoGov.pdf
TechtoGov.pdf
Denise Linn Riedl
Dodging the Digital Creep Factor | Shelley Evenson | FJORD
Dodging the Digital Creep Factor | Shelley Evenson | FJORD
Shelley Evenson
Volunteer graphic designer (infographic) posting example
Volunteer graphic designer (infographic) posting example
LinkedIn for Good
PPMA Seminar 2016 - Designing public services for the digital age
PPMA Seminar 2016 - Designing public services for the digital age
PPMA - Public Sector People Managers' Association
Sea presentation
Sea presentation
Kathryn Woolf
Autodesk Sustainability: Progress Report FY2014
Autodesk Sustainability: Progress Report FY2014
Autodesk
2015 weber shandwick corporate citizenship report
2015 weber shandwick corporate citizenship report
Weber Shandwick Korea
Future brand innovation
Future brand innovation
Richard Curtis
mHealth Summit 2013: Healthcare Any-WEAR Presentation
mHealth Summit 2013: Healthcare Any-WEAR Presentation
Fjord
Doing Planning Better Together
Doing Planning Better Together
Planning & Infrastructure
Annual Report 2017
Annual Report 2017
Ubiwhere
Aw utbildning.se 2013 08-29
Aw utbildning.se 2013 08-29
Mattias Säker
Bridgeable: Celebrating 10 years of Insight and Impact
Bridgeable: Celebrating 10 years of Insight and Impact
Bridgeable
Social Impact for Business - Project DevLink - cdvglobal.com
Social Impact for Business - Project DevLink - cdvglobal.com
StevenCullis1
Designed Intelligence
Designed Intelligence
Fjord
Fjord Trends @ CES 2019
Fjord Trends @ CES 2019
Fjord
More Related Content
Similar to Dan Harris @ UX people 2013
Designing Your Better Business
Designing Your Better Business
Antony Upward
Achieving Excellence through Collaboration and Culture Change
Achieving Excellence through Collaboration and Culture Change
New To HR
Offshore Development Centres - Article .pdf
Offshore Development Centres - Article .pdf
Obii KriationZ
Autodesk Sustainability: Progress Report FY2015
Autodesk Sustainability: Progress Report FY2015
Autodesk
Pioneering an ethical digital world with Gofore “Be the culture you want to b...
Pioneering an ethical digital world with Gofore “Be the culture you want to b...
TechMeetups
How design is shaping thinking at the heart of Government
How design is shaping thinking at the heart of Government
Andrea Cooper
TechtoGov.pdf
TechtoGov.pdf
Denise Linn Riedl
Dodging the Digital Creep Factor | Shelley Evenson | FJORD
Dodging the Digital Creep Factor | Shelley Evenson | FJORD
Shelley Evenson
Volunteer graphic designer (infographic) posting example
Volunteer graphic designer (infographic) posting example
LinkedIn for Good
PPMA Seminar 2016 - Designing public services for the digital age
PPMA Seminar 2016 - Designing public services for the digital age
PPMA - Public Sector People Managers' Association
Sea presentation
Sea presentation
Kathryn Woolf
Autodesk Sustainability: Progress Report FY2014
Autodesk Sustainability: Progress Report FY2014
Autodesk
2015 weber shandwick corporate citizenship report
2015 weber shandwick corporate citizenship report
Weber Shandwick Korea
Future brand innovation
Future brand innovation
Richard Curtis
mHealth Summit 2013: Healthcare Any-WEAR Presentation
mHealth Summit 2013: Healthcare Any-WEAR Presentation
Fjord
Doing Planning Better Together
Doing Planning Better Together
Planning & Infrastructure
Annual Report 2017
Annual Report 2017
Ubiwhere
Aw utbildning.se 2013 08-29
Aw utbildning.se 2013 08-29
Mattias Säker
Bridgeable: Celebrating 10 years of Insight and Impact
Bridgeable: Celebrating 10 years of Insight and Impact
Bridgeable
Social Impact for Business - Project DevLink - cdvglobal.com
Social Impact for Business - Project DevLink - cdvglobal.com
StevenCullis1
Similar to Dan Harris @ UX people 2013
(20)
Designing Your Better Business
Designing Your Better Business
Achieving Excellence through Collaboration and Culture Change
Achieving Excellence through Collaboration and Culture Change
Offshore Development Centres - Article .pdf
Offshore Development Centres - Article .pdf
Autodesk Sustainability: Progress Report FY2015
Autodesk Sustainability: Progress Report FY2015
Pioneering an ethical digital world with Gofore “Be the culture you want to b...
Pioneering an ethical digital world with Gofore “Be the culture you want to b...
How design is shaping thinking at the heart of Government
How design is shaping thinking at the heart of Government
TechtoGov.pdf
TechtoGov.pdf
Dodging the Digital Creep Factor | Shelley Evenson | FJORD
Dodging the Digital Creep Factor | Shelley Evenson | FJORD
Volunteer graphic designer (infographic) posting example
Volunteer graphic designer (infographic) posting example
PPMA Seminar 2016 - Designing public services for the digital age
PPMA Seminar 2016 - Designing public services for the digital age
Sea presentation
Sea presentation
Autodesk Sustainability: Progress Report FY2014
Autodesk Sustainability: Progress Report FY2014
2015 weber shandwick corporate citizenship report
2015 weber shandwick corporate citizenship report
Future brand innovation
Future brand innovation
mHealth Summit 2013: Healthcare Any-WEAR Presentation
mHealth Summit 2013: Healthcare Any-WEAR Presentation
Doing Planning Better Together
Doing Planning Better Together
Annual Report 2017
Annual Report 2017
Aw utbildning.se 2013 08-29
Aw utbildning.se 2013 08-29
Bridgeable: Celebrating 10 years of Insight and Impact
Bridgeable: Celebrating 10 years of Insight and Impact
Social Impact for Business - Project DevLink - cdvglobal.com
Social Impact for Business - Project DevLink - cdvglobal.com
More from Fjord
Designed Intelligence
Designed Intelligence
Fjord
Fjord Trends @ CES 2019
Fjord Trends @ CES 2019
Fjord
Fjord Trends 2019
Fjord Trends 2019
Fjord
Fjord Trends 2018
Fjord Trends 2018
Fjord
Data+design
Data+design
Fjord
Fjord Design From Within
Fjord Design From Within
Fjord
Fjord Equinox: data + design
Fjord Equinox: data + design
Fjord
Fjord Equinox: Living Business
Fjord Equinox: Living Business
Fjord
Fjord Equinox: strategy prototyping
Fjord Equinox: strategy prototyping
Fjord
Fjord Equinox: what happens now we're all innovators?
Fjord Equinox: what happens now we're all innovators?
Fjord
Fjord Equinox: where is design now?
Fjord Equinox: where is design now?
Fjord
Fjord Trends 2017 - Brasil
Fjord Trends 2017 - Brasil
Fjord
Fjord CES 2017: What We Saw
Fjord CES 2017: What We Saw
Fjord
Fjord Trends 2017
Fjord Trends 2017
Fjord
The Love index
The Love index
Fjord
Mindset Segmentation
Mindset Segmentation
Fjord
Cannes 2016: Design Thinking for Health Innovation
Cannes 2016: Design Thinking for Health Innovation
Fjord
Fjord Trends 2016 -Italiano
Fjord Trends 2016 -Italiano
Fjord
Fjord Trends 2016 (German)
Fjord Trends 2016 (German)
Fjord
Fjord Trends 2016 en castellano
Fjord Trends 2016 en castellano
Fjord
More from Fjord
(20)
Designed Intelligence
Designed Intelligence
Fjord Trends @ CES 2019
Fjord Trends @ CES 2019
Fjord Trends 2019
Fjord Trends 2019
Fjord Trends 2018
Fjord Trends 2018
Data+design
Data+design
Fjord Design From Within
Fjord Design From Within
Fjord Equinox: data + design
Fjord Equinox: data + design
Fjord Equinox: Living Business
Fjord Equinox: Living Business
Fjord Equinox: strategy prototyping
Fjord Equinox: strategy prototyping
Fjord Equinox: what happens now we're all innovators?
Fjord Equinox: what happens now we're all innovators?
Fjord Equinox: where is design now?
Fjord Equinox: where is design now?
Fjord Trends 2017 - Brasil
Fjord Trends 2017 - Brasil
Fjord CES 2017: What We Saw
Fjord CES 2017: What We Saw
Fjord Trends 2017
Fjord Trends 2017
The Love index
The Love index
Mindset Segmentation
Mindset Segmentation
Cannes 2016: Design Thinking for Health Innovation
Cannes 2016: Design Thinking for Health Innovation
Fjord Trends 2016 -Italiano
Fjord Trends 2016 -Italiano
Fjord Trends 2016 (German)
Fjord Trends 2016 (German)
Fjord Trends 2016 en castellano
Fjord Trends 2016 en castellano
Recently uploaded
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Aaiza Hassan
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
P&CO
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Dipal Arora
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Dipal Arora
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
Seo
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
Aggregage
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
Renandantas16
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Exhibitors Data
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
Seta Wicaksana
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
discovermytutordmt
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Admir Softic
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
Michael W. Hawkins
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
Neil Kimberley
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
Workforce Group
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
Recently uploaded
(20)
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Dan Harris @ UX people 2013
1.
Service Design Daniel Harris Service
Design Director @Fjord @Harrisdaniel
2.
Design © FJORD 2013
Confidential Page 2
3.
“Design is on
the cusp of a massive change as people slowly become more attuned to its potential for positive change” Alice Raswthorn, Design Week © FJORD 2013 Confidential Page 3
4.
“It’s not about
making a fancy lamp, but finding new ways to connect with people’s lives’.” Stephen Burks, Design Week © FJORD 2013 Confidential Page 4
5.
Design © FJORD 2013
Confidential Page 5
6.
IMPROVING HOW HUMANS ENGAGE WITH
THE WORLD THAT’S GOOD SERVICE DESIGN © FJORD 2013 Confidential Page 6
7.
Technology is Society [problem
that Three bill fixed] Services are run by technology, it surround us, we “dance to invisible algorithms” every day Humans are the constructs of that society + why the deal with Accenture is good? – theyrun half the worlds infrastructure We do service design + UI design © FJORD 2013 Confidential Page 7
8.
© FJORD 2013
Confidential Page 8
9.
© FJORD 2013
Confidential Page 9
10.
© FJORD 2013
Confidential Page 10
11.
UNDERSTANDING INDIVIDUALS’ COMPLEXITIES, IRRATIONALITIES &
CARES THAT’S GOOD SERVICE DESIGN © FJORD 2013 Confidential Page 11
12.
Service Innovation © FJORD
2013 Confidential Page 12
13.
canvases [Business model canvas]
– great for getting fairly detailed from a business perspective [Trends canvas from trendwatching] – great for understanding the market and it’s evolution [Lean canvas] – great for seedcamps and hackathons Our Service Design canvas – great for designing service propsotions © FJORD 2013 Confidential Page 13
14.
© FJORD 2013
Confidential Page 14
15.
© FJORD 2013
Confidential Page 15
16.
Service design canvas ©
FJORD 2013 Confidential Page 16
17.
© FJORD 2013
Confidential Page 17
18.
CREATING SHARED VALUE FOR
PEOPLE AND ORGANISATIONS THAT’S GOOD SERVICE DESIGN © FJORD 2013 Confidential Page 18
19.
“Re-imagination of nearly everything powered by New
Devices + Connectivity + UI + Beauty” Mary Meeker of KPCB © FJORD 2013 Confidential Page 19
20.
Workshops © FJORD 2013
Confidential Page 20
21.
Service Design Cards ©
FJORD 2013 Confidential Page 21
22.
Getting emotional [Emotion of
Money – what it means to what people care about] Emotional drivers are the hardest to discover, but the most valuable © FJORD 2013 Confidential Page 22
23.
[HAPPY, HUMAN, SOULFUL FOOD] Moving
food from the functional to the emotional (Jamie Oliver) © FJORD 2013 Confidential Page 23
24.
[HAPPY, HUMAN, SOULFUL ©
FJORD 2013 Confidential Page 24
25.
[Someone using this
in a kitchen / louinge] © FJORD 2013 Confidential Page 25
26.
CONNECTING THE EMOTIONAL TO
THE MATERIAL THAT’S GOOD SERVICE DESIGN © FJORD 2013 Confidential Page 26
27.
© FJORD 2013
Confidential Page 27
28.
PSYCHOLOGIST © FJORD 2013
Confidential Page 28
29.
[Artist] ARTIST © FJORD 2013
Confidential Page 29
30.
[Architect] ARCHITECT © FJORD 2013
Confidential Page 30
31.
MANAGEMENT CONSULTANT © FJORD
2013 Confidential Page 31
32.
ENTREPRENEUR © FJORD 2013
Confidential Page 32
33.
LOVE THE PROBLEM &
OWN THE DESIGN THAT’S GOOD SERVICE DESIGN © FJORD 2013 Confidential Page 33
34.
Design © FJORD 2013
Confidential Page 34
35.
YOU KNOW YOU
ARE PRACTICING SERVICE DESIGN IF YOU ARE 1. IMPROVING HOW HUMANS ENGAGE WITH THE WORLD 2. UNDERSTANDING COMPLEXITIES, IRRATIONALITIES & CARES 3. CREATING SHARED VALUE FOR PEOPLE AND ORGANISATIONS 4. CONNECTING THE EMOTIONAL TO THE MATERIAL 5. LOVING THE PROBLEM & OWNING THE DESIGN © FJORD 2013 Confidential Page 35
36.
Service Design. A mission,
practice, & craft Daniel Harris Service Design Director, Fjord London THANK YOU J
Download now