2. 51 percent of travelers spend more than
30 minutes at the airport check-in.
40 percent of travelers arrive at the airport
2-3 hours before their flight.
At London Heathrow, on average,
passengers spend more time in line than
they spend flying.
4. THE PROBLEM
Airport check-in is...
• Intimidating
• Unpredictable
• Poorly designed
• Not transparent
• Difficult
• Time consuming
• Confusing
• Unfair
• Foreign
• Too many steps
6. WHAT WE DO
Navigate is a private
check-in service.
We make the airport
check-in experience
effortless.
Simply register as a
customer, and you will
have access to a
personalized check-in
solution.
7. THE OPPORTUNITY
• Predictable • Personalized
- New pricing models - Home Concierge service
• Friendly and Familiar - Traveler Profile
- Employees focus on customer • Informative
service...not data entry
- Information on food; seating;
• Efficient and Quick destination etc.
- Taxi Check-in
• Easy and Comfortable
- Informal check-in lounge/cafe area
8. THE ECOSYSTEM
• Travelers
• Airlines
• Airports
• TSA / Security
• City and Government
• Transportation
• Retailers
• Immigration
• Travel Agents
9. THE BUSINESS MODEL CANVAS
Key Partners Key Activities Value Propositions Customer Customer
Relationships Segments
§ Airports § Visa and Passport § Personalized service
§ TSA Services § Hassle-free travel
§ Airport Transport experience § Personalized service § First time
§ Airlines for travelers
§ Government § Travel Assistance § Save time and money travelers
Embassies § Foreign travelers
§Hotels § Business
travelers
§ Affluent travelers
§ Hearing/vision/
mobility impaired
travelers
Channels
Key Resources § Partnerships
§ Employees
§ Partnerships § Mobile App and website
§ Employees
Cost Structure Revenue Streams
§ Salaries (Sales, Consultants, Customer Service) § Annual Membership fees
§ Software developement § Fee per customer charged to airline
§ Check-in area rent and supplies
10. NEXT STEPS
• Identify customer
segment most likely
to pay for service.
Taylor a solution to
this audience.
• Narrow focus and
further develop
concept.