Flavia Marzano Open Expo Europe April 21st 2020 Digital and Open Transformation

DOT: Digital and Open TransformationProf. Flavia Marzano
DOT:
Digital and
Open
Transformation
after Coronavirus
April 21th 2020
1

Who
I am
I am a #WhyNotter J
o  Computer scientist (nobody is perfect)
o  Director of Smart Public Administration Master
and Professor at Link Campus University
o  Advisor for Public Administration on digital
transformation
o  Founder of the WISTER network and of the
General States of Innovation and Eutopian
o  Former Rome City Councillor deputy for: smart city, innovation,
participation, inclusion, active citizenship, digital transformation
o  Other tags: open source, open data, smart land, equal opportunity
for all, SGDs (sustainable development goals)

In such a difficult time we must look
further, to understand how this can
become a great opportunity to change
planning right now
future developments!

http://highscalability.com/blog/2014/3/11/douglas-adams-3-rules-that-describe-our-reactions-to-technol.html

3 points on the nature of technological
adoption (Douglas Adams):
1. Anything that is in the
world when you’re born
is normal and ordinary and
is just a natural part of
the way the world works.

2. Anything that’s invented
between when you’re
15 and 35 is new and
exciting and
revolutionary and you can probably
get a career in it.

3. Anything invented after you’re 35 is against
the natural order of things…
and only after being in circulation for at least 10
years can it be considered quite normal…

DOT after CoronaVirus?
10 years...
in 10 months,
may be less...

… so what can be done?
•  Digital Transformation
•  Usability and Accessibility
of public sites
•  Open data and Open
Source in any Public
Administration
•  Simplification of regulations
and services
•  Inclusivity
•  Open Government:
Participation, Openness,
Transparency, Accountability,
Communication, Collaboration
•  Infrastructures: Connectivity,
Broad band,…
•  PPP: Private Public
Partnership
•  …

Let's turn problems into opportunities
•  Smart working (rules, training, tools, …)
•  Overcoming the infrastructural and socio-economic-
cultural Digital Divide
•  Open Data
•  Open Source
•  Open Innovation
•  Open … mind
Minds are like parachutes; they work best when open (A. Einstein)

Let’s take this opportunity…
…and move on from
“digital first” to
“digital only”
…IT COULD WORK! J

Vision and change: now or never!

Common mistakes (1)
Not Invented Here (NIH) Syndrome
I prefer: standing on the shoulders of giants…
Proudly Found Elsewhere (PFE) J
NIH vs PFE!
2
3

Common mistakes (2) we always
acted this way

Common mistakes (3)
working in silos

What we see is mainly
based on what we look for
(John Lubbock)
Common mistakes (4)
the finger and the moon

The users are considered
as mere faceless objects
for who the systems
are designed
Reframing Humans in Information Systems Development (H. Isomäki, S. Pekkola)
Common mistakes (5)

Common mistakes (6)
Co-design?

Common mistakes (7) Experts?
Many times experts fail
because they're
experts in the past
version of the world.
(Vinod Khosla)
http://www.prioritysystem.com/images/fig45.gif

“In the most corrupt
state there are too
many laws”
Corruptissima re publica,
plurimae leges!
(Tacitus Annales, Libro III, 27)
Common mistakes (8)

Openness
Did we forget it?

Yet another big problem

“None of us will see
gender parity in our
lifetimes, and nor likely
will many of our children.
That’s the sobering
finding of the Global
Gender Gap Report 2020,
which reveals that gender
parity will not be attained
for 99.5 years”

Flavia Marzano

Women are under-represented
in the digital economy

I would say that we are lucky now…

“we have accessible technologies,
with unifying characteristics,
potentially ecumenical, easily
distributable and, above all,
centered on the present most
important raw material for the
generation of value:
information!“ (P. Zocchi, 2003)
We are at a crossroad…

SCEPTICS?
Stakeholders
Community
Ecosystem
Participation
Technologies
Innovation
Collaboration
Smart city for all
4

We are in an
ecotone:
this can be
a great
opportunity!

Ecotone?
An ecotone is a transition environment between two
ecosystems, and more generally between two adjacent
environments. Ecotones contain species belonging to
neighbouring communities and exclusive species of the
ecotonal area itself, and therefore possess a high
biodiversity and wealth. These peculiarities make the
ecotone indispensable because the connection between
very different environments takes place through these
structures (woods-meadows, lakes-forests, fresh waters-
salt waters).
“the zone between two major ecological communities” (Collins)

DOT: Digital and Open Transformation

In order to enable innovation we should think
and work "outside the box”

New VISION
•  View from different perspectives
•  Involve (bottom up)
•  Share (knowledge, ideas, software, data,…)
•  Imagine (no constraints in thinking)
•  Organize (yourself first)
•  Navigate (drive your collaborators)
… yet another acronym
5

USER
•  Unique
•  Sensible
•  Engageable
•  Reactive
6

•  Engagement is a value ad creates value
•  Technologies are not always the solution
•  Participation through technologies often
reproduces the dynamics already existing in the
political-citizen relationship
•  Awareness: Citizens (rights), Politicians (duties)
Albeit with some attention

Goals and strategies: rights to
•  digital identity
•  information and use of content
•  protection of personal data
•  participation
•  digital access and inclusion (nobody should be
left behind)
•  daily use of the benefits of digital technologies
•  training

https://digitalfreedomfund.org/the-digital-rights-future-we-want-
imagining-a-universal-declaration-of-digital-rights/
Rights!

Goals and strategies: openness
Openness and transparency
This objective (philosophical, methodological and
technological) is the foundation of digital citizenship, on
at least three fronts:
1. make the PA transparent
2. enable the citizen to observe it (through widespread
forms of control over government action)
3. enable constructive interactions between PA and
citizens

Goals and strategies
•  adoption of free software in the PA
•  adoption of open standards, of open formats for
content and public data
•  obligation for PAs to distribute their archives also
as open data: Open by default!
•  digitization of services
•  adoption of open metadata
•  adoption of open access
•  adoption of open licensing models

Open A, B, C, D…
Open Agenda
Open Balance
Open Data
Open Source
…Code

European Parliament Resolution
(29/10/2015) “[…] calls for the systematic
replacement of proprietary software by
auditable and verifiable
open-source software
in all the EU institutions”

Data Driven Decision
Remember ê
7

Goals and strategies: access
•  access to data (personal data, data relating to
owned assets ...)
•  access to internet
•  access to documents (documents, documents,
PA communications)
•  FOIA: Freedom Of Information Act

… and Cloud computing?
Private, please! Or at least hybrid…
Data lock-in
represents the greatest
danger for
Public Administration!

What’s still missing
•  More access
•  More (mutual) trust
•  More innovation
•  More political will
•  More cohesion
•  More laicity
http://www.flickr.com/photos/xamad/299972023/

New questions, new answers!
Without awareness of new dynamics we risk to
govern new processes as a simple quantitative
extension of the old ones.
The services must be redesigned by people
having the awareness of new questions and new
answers.

What to do?
•  Multistakeholder forum for permanent
consultation on the main topics (e.g. digital
innovation)
•  Participation in the definition and monitoring of
strategic decisions - publication of drafts of the
most important initiatives, from which a structured
consultative path is developed
•  Opening of online platforms for the proposal of
ideas (widespread legislation)

We need a DEAL
and the team
Starting from the needs of the city
users, with a participatory planning by
all the actors in the area (Etzkovitz's
Triple Helix):
-  Administrations
-  Companies
-  Universities, schools, research centers
-  Social and cultural associations

DEAL
•  Democracy
•  Empowerment
•  Accessibility
•  Literacy
8

In summary we must be able to interpret the DOT:
•  25% Sustainability and Resilience
•  25% Openness & Transparency
•  25% Participation & Collaboration
•  25% Connectivity & Creativity
A deal: shaked, not stirred J

We prefer #WhyNotter to #YesButter

Let us not look back in anger,
nor forward in fear,
but around in awareness.
(J. Thurber)

Last but not least J
ICSABINRWTM
I Can't Stand
Acronyms Because
I Never Remember
What They Mean
9

4 A
Let’s stay:
Aware
Awake
Accepting
Attuned

Thank you for your attention!
f.marzano@unilink.it
https://twitter.com/flavia_marzano
https://www.linkedin.com/in/flaviamarzano/
…knowledge sharing…
This presentation, in its original parts, is covered by a license
Creative Commons Attribution, Share Alike
http://creativecommons.org/licenses/by-sa/3.0/it/legalcode

Flavia Marzano Open Expo Europe April 21st 2020 Digital and Open Transformation

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