This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/agile-module-3agile-ba-responsibilities-and-skills-2549 BENEFITS OF DOCUMENT 1. Learn about agile BA practices DOCUMENT DESCRIPTION This module deals with responsibilities and skills of Agile BA program.

1. Agile BA
responsibilities
and skills

2. Expectations from the organization
• Bridge between Client and
Technology
• Multi-domain / industry expertise
• Proactive communication
• Follow and improve organizational
processes
• Improve team domain knowledge
• Stakeholder management
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3. What is communication?
It is the process of meaningful
interaction among human beings
In essence
• Occurs between people
• Expression of thoughts and emotions
through words and actions
• Tool for influencing, controlling and
motivating people
• It is a social and emotional process
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4. Active listening
• Hearing – Physical process,
natural, passive
• Listening – Physical as well as
mental process, active listening
is a learned process, a skill
• You must choose to participate
in the process of listeningThis document is a partial preview. Full document download can be found on Flevy:
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5. Do’s for communication
• Always think ahead about
what you are going to say
• Use simple words and phrases
• Speak slowly, clearly and
audibly
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6. Don’ts for communication
• Do not instantly react and
mutter something in anger
• Do not use jargons, technical
terms and terminologies
• Do not speak too fast or too
slow
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7. Improving communication skills
Improve language
Improve pronunciation
Work on voice modulation
Work on body language
Read more and Listen more
Think and speak
Use simple vocabulary
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8. Who are stakeholders?
• Stakeholders are all those
who have interest in the
project and / or who may
influence the project
outcome
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9. Stakeholder identification
• Product owner
• Legal function / Client
• Organization chart
• Process flows
• Interviewing stakeholder
• Users of existing system
• Suppliers
• Onion diagram
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10. Stakeholder management
Sample contents for a
stakeholder charter:
• All stakeholders will deal with
all stakeholders in a dignified
professional manner, treat
each other with civility and
respect
• To carry out activities as per
project scope
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11. Stakeholder management
• All stakeholders will co-
operate and support each
other to make the project a
success
• Raise any concerns about the
project or the process with in
an open and timely manner
• All stakeholders agree to
attend all review meetings
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12. Knowledge of business and specific
industry
Since an Agile BA works as a
translator between business
and technology teams, she
must be comfortable in the
vocabulary for both business
and technology
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13. Knowledge of business and specific
industry
These frameworks are
freely downloadable
from APQC.org web-site
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14. Knowledge of business and specific
industry
Steps to develop industry /
domain knowledge
• Learn cross-industry business
vocabulary and processes
• There is a link to common
industry vocabulary for the
Governance, Risk and
Compliance domain
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15. Knowledge of the organization
As an Agile BA, one must
be familiar with the
organization for which
requirements are gathered
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16. Knowledge of the solution
Many often, Agile BA gather
requirements which need to be
implemented on an existing
product or a chosen solution
For example, the organization may
have an existing implementation
of an ERP package such as SAP or
Oracle Applications
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17. Knowledge of the solution
To know about solutions which
are in common domain such as
SAP or Oracle Financials, many
books and trainings are available
For home grown systems,
amount of documentation
available may be very littleThis document is a partial preview. Full document download can be found on Flevy:
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18. Knowledge of office tools and modeling
tools
For simple projects where
tools may be difficult to
organize, office products can
work as a handy tool for an
Agile BA
MS Office has built in
presentation and emailing
tools
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19. This document is a partial preview. Full document download can be found on Flevy:
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