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A major reason for employees leaving their workplaces is conflict with their bosses. To succeed in today’s fiercely competitive market, organizations need to invest in developing their leadership, such that they further develop their teams by training them on the desired competencies and create a sense of engagement in them.
A big challenge for leaders is getting their employees to believe in the organizational vision. No two personalities have the same viewpoints and aspirations, thus conflict is bound to occur between team members while they interact.
The Thomas-Kilmann Conflict Mode Instrument (TKI), developed by Dr. Ralph H. Kilmann and Dr. Kenneth W. Thomas, is an easy-to-use, online assessment tool to Conflict Management. Human Resources (HR) and Organizational Design (OD) consultants utilize the TKI tool as a mechanism to initiate discussions on differing topics and facilitate in mediation by learning how conflict-handling modes affect personal, group, and organizational dynamics.
Each of us has a predominant conflict style that we use in a particular situation. The Thomas-Kilmann Conflict Mode Instrument provides a basis to measure a person’s behavior in conflict situations, where individuals appear to be unable to get along. The individuals’ behavior in conflict situations encompasses 2 broad dimensions:
Assertiveness
Cooperativeness
These behavior dimensions define 5 predominant conflict handling styles (or modes) that we use while responding to conflict situations:
Competing
Accommodating
Avoiding
Collaborating
Compromising
Got a question about this presentation? Email us at support@flevy.com.
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[Whitepaper] Finding It Hard to Manage Conflict at the Workplace? Use the Thomas-Kilmann Conflict Mode Instrument (TKI)
1. 1/17/2021 Finding It Hard to Manage Conflict at the Workplace? Use the Thomas-Kilmann Conflict Mode Instrument (TKI) | by Mark Bridges | Medium
https://mark-bridges.medium.com/finding-it-hard-to-manage-conflict-at-the-workplace-d99bc4d4172a 1/6
Mark Bridges
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Finding It Hard to Manage Conflict at the
Workplace? Use the Thomas-Kilmann Conflict
Mode Instrument (TKI)
Mark Bridges Mar 14, 2019 · 5 min read
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2. 1/17/2021 Finding It Hard to Manage Conflict at the Workplace? Use the Thomas-Kilmann Conflict Mode Instrument (TKI) | by Mark Bridges | Medium
https://mark-bridges.medium.com/finding-it-hard-to-manage-conflict-at-the-workplace-d99bc4d4172a 2/6
A major reason for employees leaving their workplaces is conflict with their bosses. To
succeed in today’s fiercely competitive market, organizations need to invest in
developing their leadership, such that they further develop their teams by training them
on the desired competencies and create a sense of engagement in them.
A big challenge for leaders is getting their employees to believe in the organizational
vision. No two personalities have the same viewpoints and aspirations, thus conflict is
bound to occur between team members while they interact.
The Thomas-Kilmann Conflict Mode Instrument (TKI), developed by Dr. Ralph H.
Kilmann and Dr. Kenneth W. Thomas, is an easy-to-use, online assessment tool to
Conflict Management. Human Resources (HR) and Organizational Design (OD)
consultants utilize the TKI tool as a mechanism to initiate discussions on differing topics
and facilitate in mediation by learning how conflict-handling modes affect personal,
group, and organizational dynamics.
Each of us has a predominant conflict style that we use in a particular situation. The
Thomas-Kilmann Conflict Mode Instrument provides a basis to measure a person’s
behavior in conflict situations, where individuals appear to be unable to get along. The
individuals’ behavior in conflict situations encompasses 2 broad dimensions:
Assertiveness
Cooperativeness
These behavior dimensions define 5 predominant conflict handling styles (or modes)
that we use while responding to conflict situations:
1. Competing
2. Accommodating
3. Avoiding
Open in app
3. 1/17/2021 Finding It Hard to Manage Conflict at the Workplace? Use the Thomas-Kilmann Conflict Mode Instrument (TKI) | by Mark Bridges | Medium
https://mark-bridges.medium.com/finding-it-hard-to-manage-conflict-at-the-workplace-d99bc4d4172a 3/6
4. Collaborating
5. Compromising
A thorough understanding of these styles allows for making a conscious decision on how
to respond to others and assists in easing conflict and stress.
Let’s now discuss 3 of these conflict handling styles.
Competing
Competing is a power-oriented mode in which individuals use power to win their
position, stand up for their rights, and defend a position which they believe is correct.
Competing is assertive and uncooperative where a person pursues his own concerns at
the other individual’s expense.
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4. 1/17/2021 Finding It Hard to Manage Conflict at the Workplace? Use the Thomas-Kilmann Conflict Mode Instrument (TKI) | by Mark Bridges | Medium
https://mark-bridges.medium.com/finding-it-hard-to-manage-conflict-at-the-workplace-d99bc4d4172a 4/6
Individuals using a competitive style consistently are considered aggressive, autocratic,
confrontational, and intimidating. Competitors try to gain power and force change at the
other person’s expense. This style is appropriate to execute a quick, unpopular decision,
or to let others know how important an issue is to you. The major disadvantage of this
style is low value for relationships, which can be damaged beyond repair.
Accommodating
Unlike competing, accommodating is unassertive and cooperative. Individuals using this
conflict management style neglect or even sacrifice their own concerns to satisfy the
concerns of the other person. They may obey other person’s order even if they disagree
to it, or yield to other’s viewpoint. People who accommodate others forget their own
personal needs to please others and to maintain harmony. They have high importance
for preserving their relationships. The accommodating style is useful when a person is
wrong but you want to minimize losses and preserve relationships.
This habit cannot permanently fix an issue and may induce a feeling of anger or pleasure
in the other person. Prolonged use of the accommodating style changes the behavior to
competitive, brings down creativity in conflict situations, and enhances power
imbalances.
Avoiding
The individuals with an avoiding style of conflict management neither pursue their own
concerns nor those of the others. The avoiding style is neither assertive nor cooperative.
These people prefer to avoid conflict rather than deal with it, diplomatically bypass or
postpone an issue, or simply withdraw from a threatening situation.
Avoiders are considered negligent towards their own or others’ problems. They avoid a
problem expecting that it will pass, resolve on its own, or anticipate other people to take
care of it. Avoidance is acceptable only in situations where you need time to think of the
response, there is little chance of satisfying your needs, or in case confrontation can hurt
a relationship. Avoiding a conflict and not dealing with it allows the conflict to flare up
and triggers negative sentiments and animosities.
Interested in learning more about the 5 predominant conflict handling styles and how to
conduct the TKI Assessment? You can download an editable PowerPoint on Thomas-
Kilmann Conflict Mode Instrument here on the Flevy documents marketplace.
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5. 1/17/2021 Finding It Hard to Manage Conflict at the Workplace? Use the Thomas-Kilmann Conflict Mode Instrument (TKI) | by Mark Bridges | Medium
https://mark-bridges.medium.com/finding-it-hard-to-manage-conflict-at-the-workplace-d99bc4d4172a 5/6
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