Communication can make or break any project. And consistently maintaining good communication can feel like herding cats. Learn how the false consensus effect and various facets of communication can work for you and help keep people and projects moving in a positive direction.
A presentation given at the Federal Reserve’s 2015 Joint Web Developers Group Exchange (WEDGE) and Editors & Designers Conference on September 23, 2015, in Kansas City, Missouri.
3. What the customer
wanted
What the project
analyst documented
What the designer
delivered
What the developer
produced
The false
consensus effect
4. What the customer
wanted
What the project
analyst documented
What the designer
delivered
What the developer
produced
The false
consensus effectWe all overestimate how much our own views and ideas
are shared by others.
40. 2.
What you allow is
what will continue.
If you don’t (professionally) enforce your boundaries,
clients won’t respect them.
41. 3.
Find the story.
It’s easier to share the story of your project than expect everyone to read
and understand email chains, project documentation, and other ephemera.