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TestAutomationSuccess
usingLicensedTools
Client
Ourclientisaleadingtransportation,e-commerceandbusiness
solutionsproviderf...
Wedocumentedthehigh-leveltestcasesanduserflowsandsoughtsignofffromtheclient.
Westudiedlargevolumesofactualdatatocreateauto...
Workwithus!
DIGITALBUSINESS
&TRANSFORMATION
Shivashankari|Head,SoftwareServices
shivashankari.n@focusite.com
+1-630-243-44...
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Success in Test Automation of Customer Care Web Application - Case Study 3

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The case study showing the automation testing of our client’s customer care web application which is integrated with other CRM products.

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Success in Test Automation of Customer Care Web Application - Case Study 3

  1. 1. TestAutomationSuccess usingLicensedTools Client Ourclientisaleadingtransportation,e-commerceandbusiness solutionsproviderformorethan200countriesandterritories. Ourclientwaslookingforanindependentsoftwaretestingservicesproviderwhocouldautomatefunctionaltestcasesof theirCustomerCarewebapplicationthatwasintegratedwithotherCRMproducts. Requirements KeyHighlights: KeySuccess: Ourtestautomationexperience IndustryVertical:Transportation Domain:CustomerSupport&Management Duration:2years Team size:2 Technology: DevelopedusingJavaEEand integratedwithOracleproducts Platforms:WindowsandUnix AutomationTools: HPUFT11.5,ALM12,SOAPUI Therewerenomanualtestcaseswrittenforthe applicationortheintegrations. Therewerenorequirementdocumentsavailableforthe currentimplementation. ConvincingtheclientthatUFT/ALM/SOAPUIwas essentialratherthananopensourcesolutiondueto technicalinfeasibilitywasachievedthroughdemos. OurChallenges CaseStudy-3 1
  2. 2. Wedocumentedthehigh-leveltestcasesanduserflowsandsoughtsignofffromtheclient. Westudiedlargevolumesofactualdatatocreateautomationtestdata. Wedevelopedhybridautomationframework. Wewroteabout30-40functionsthatcouldbereusedfortheentireautomationproject. Wecreatedsmokeandregressiontestsuitesthatutilizethesameframeworkandfunctions. WesuggestedanddeliveredintegrationtestingofwebservicesusingSOAPUI. OurApproach: Wecompletedtheentireautomationprojectwith2000man-hoursandsavedatleast5manualtesterseffort overthelast18months. Webuildprimaryanddependenttestsbasedontheunderlyingfunctionalitysothatwhendefectswerefixedinthe builds,wechosetherequiredprimarytestsanddependenttestswerepickedbythetestautomationscript.Thisenabled usinidentifyingnewdefectsevenwithoutanimpactanalysisdocument. WetaughtthedevelopmentteamtouseALMtoscheduleautomationtestsaspertheirneed. ReturnonInvestment Casestudy-3 2
  3. 3. Workwithus! DIGITALBUSINESS &TRANSFORMATION Shivashankari|Head,SoftwareServices shivashankari.n@focusite.com +1-630-243-4454 https://in.linkedin.com/in/shivashankari http://services.focusinfotech.com/

The case study showing the automation testing of our client’s customer care web application which is integrated with other CRM products.

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