Off the Page Into the Wild: Designing For the Internet of Things
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frogs David Sherwin and Jennifer Dunnam presented this deck during #HOWLive in Boston, MA.
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Off the Page Into the Wild: Designing For the Internet of Things
- 1. 5/12/14 OFF THE PAGE, INTO THE WILD DESIGNING FOR THE INTERNET OF THINGS ! ! ! DAVID SHERWIN | @CHANGEORDER JENNIFER DUNNAM | @JDUNNAM ! ! HOW DESIGN CONFERENCE 2014
- 2. THIS IS WHAT WEโRE FAMOUS FOR
- 3. THIS IS โจ WHAT WE DO NOW
- 5. 5
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- 8. 8
- 9. 9
- 10. 10
- 11. 11
- 12. 12
- 13. SESSION OVERVIEW WHAT IS THE IoT? TOOLS WE USE 1. ECOSYSTEMS 2.BEHAVIORS 3. STORIES WRAP UP Q&A 13
- 14. WHAT IS THE IoT?
- 15. ITโS MORE THAN SIMPLY SMART OBJECTS
- 16. Image&Credit:&h.p://veni4sm.blogspot.com/2013/05/the:internet:of:things.html ITโS A WORLD OF CONNECTED THINGS
- 17. THE โPHYSICAL GRAPHโ IS STARTING TO TAKE SHAPE
- 19. THEREโS SO MUCH MORE THAN MEETS THE EYE
- 20. BENEATH THE SURFACE LIES โจ A NEW DOMAIN FOR DESIGN
- 21. 21 LETโSโจ PRETEND โจ TO BE โจ THE IoT
- 22. DEVICE COMMUNICATION AND โจ DATA SHARING IS FUNDAMENTAL โจ TO THE INTERNET OF THINGS
- 23. DEVICES WITHIN THE INTERNET OF THINGS HAVE DIFFERENT CAPABILITIES smart&object CAR GPS & locatio THER Tempe TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns LAPTOP Wi-Fi triangulation, camera CAR GPS & location services THERMOSTAT Temperature, humidity TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns TOP triangulation, ra smart&object&with& cloud&connec3vity
- 24. 24 THERE ARE 10 TABLES IN THE ROOM THAT ARE LABELED AS SMART OBJECTS shoe& pedometer wrist& sensor skin& sensor heart& monitor home& thermostat smart& pillow smart& weigh&scale smart& alarm& clock smart& refrigerator smart&pill& bo:le pa3ent doctor
- 25. 25 EACH OF THESE TABLES HAS A BEACH BALL TO REPRESENT A BIT OF COLLECTED DATA shoe& pedometer heart& monitor home& thermostat smart& pillow smart& scale smart& alarm& clock smart& refrigerator smart&pill& bo:le pa3ent doctor wrist& sensor skin& sensor
- 26. 26 THERE ARE FOUR TABLES LABELED โจ AS CLOUD OBJECTS WITHIN THE ROOM shoe& pedometer heart& monitor home& thermostat smart& pillow smart& scale smart& alarm& clock smart& refrigerator smart&pill& bo:le pa3ent doctor cloud cloud cloud cloud wrist& sensor skin& sensor
- 27. 27 pa3ent doctor HOW COULD A DOCTOR & PATIENT LEVERAGE DATA FROM SMART OBJECTS?
- 28. 28 STEP 1: WRITE A BIT OF INFORMATION ON THE BEACH BALL TO DESCRIBE SOMETHING YOU COULD SENSE ABOUT A PERSONโS HEALTH smart& pillow Irregular sleep patterns during past week 2 MINUTES
- 29. 29 STEP 2: SEND THAT INFORMATION TO THE CLOSEST CLOUD cloud smart& pillow Irregular sleep patterns during past week 1 MINUTE
- 30. 30 STEP 3: FROM THE CLOUD, SEND THE INFORMATION BALL UP TO THE FRONT โจ FOR THE DOCTOR TO REVIEW cloud doctor Irregular sleep patterns during past week 1 MINUTE
- 32. THE INTERNET OF THINGS IS HERE TO STAY Image&Credit:&h.p://www.psC.com/2014/03/internet:of:things:infographic.html#!MsfBf
- 33. 33 YIKES
- 34. HUMAN SYSTEMS โจ OF COMMUNICATION โจ ARE BEING INFLUENCED โจ BY THE DISTRIBUTED COMMUNICATION INHERENT TO THE INTERNET SCARY?
- 35. 35 WE NO LONGER LIVE IN โจ A DISCONNECTED WORLD
- 36. 36 UBIQUITOUS, FLEXIBLE COMPUTING IS A NORM Image&Credit:&h.p://blogs.cisco.com/ioe/cisco:iox:an:applica4on:enablement:framework:for:the:internet:of:things/
- 38. THE IoT CAN EMPOWERโจ HUMANS IN WAYSโจ THAT INCREASE โจ THE QUALITY OF HOW โจ WE LIVE THEIR LIVES NOT SCARY
- 39. DESIGNERS AREโจ UNIQUELY POSITIONEDโจ AND SKILLED TOโจ MAKE THE IoTโจ HUMAN CENTERED INSPIRING, IMHO
- 40. TOOLSโจ WE USE
- 42. 42 CLIENT CHALLENGE: YOUR CLIENT HAS HIRED YOU TO DESIGN A NEW MUSIC APPLICATION โจ THAT IS ABLE TO DETECT PEOPLEโS ROUTINES AND PLAY MUSIC ACCORDINGLY.
- 43. 43 CLIENT CHALLENGE: THE APPLICATION CAN READ DATA FROM ANY DEVICE THEY ARE USING โจ TO MAKE THAT POSSIBLE.
- 44. TOOLS WE USE ! 1. ECOSYSTEMS 44
- 45. 45 SIGNAL VIA WIREINVENTED BY SOEMMERING & CAMPILLO IMPLEMENTEDโจ BY COOKE โจ & OTHERS IT USED TO BE SO SIMPLEโฆ POINT A POINT B
- 46. 46
- 47. 47 ACK
- 49. 49 โTHIS S%@T IS COMPLICATED.โ โ ME
- 51. 51 1. LIST YOUR ENTITIES DEVICES WHAT DEVICESโจ WILL BE USED BY THOSE PEOPLE AND ACCESS OR TRANSMIT DATA? SERVICES WHAT APPS โจ AND SERVICES โจ ARE PEOPLE USING ON โจ THIS DEVICE? PEOPLE WHO IS USING DEVICES โจ IN YOUR ECOSYSTEM?โจ
- 52. 52 1. LIST YOUR ENTITIES PEOPLE PERSONA 1โจ PERSONA 2โจ PERSONA 3โจ PERSONA 4โจ โฆ? DEVICES SMARTPHONEโจ TABLETโจ LAPTOP/PCโจ SMART TVโจ THERMOSTATโจ AUDIO SPEAKERโจ FITNESS BANDโจ CARโจ โฆ?โจ SERVICES STREAMING MEDIAโจ CLOUD LOCKERโจ INTERNET RADIOโจ SOCIAL MEDIAโจ โฆ?
- 53. 53 PERSONA 2. SELECT A PERSONA
- 54. 54 PERSONA Joanna is a 37-year-old nurse that works in a โจ hospital emergency room in Sioux Falls, Idaho. โจ She lives in a three bedroom house, where she โจ takes care of her four-year-old daughter and cat. Joannaโs needs around music enjoyment include making sure the music she plays at home is kid-safe, discovering new high-energy songs for when she exercises, and staying awake when driving home.
- 55. 55 CAR GPS & location services PORTABLE SPEAKER Wi-Fi triangulation THERMOSTAT Temperature, humidity TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns SMART TV Camera LAPTOP Wi-Fi triangulation, camera WE LIKE TO ARRANGE THEM โจ BY FREQUENCY OF ACCESS. 3. PLACE THE DEVICES
- 56. 56 CAR GPS & location services PORTABLE SPEAKER Wi-Fi triangulation THERMOSTAT Temperature, humidity TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns SMART TV Camera LAPTOP Wi-Fi triangulation, camera DEVICES AND ENVIRONMENTAL SENSORS โจ PROVIDE IMPORTANT DATA TO YOU. 4. IDENTIFY SENSORS
- 57. 57 CAR GPS & location services PORTABLE SPEAKER Wi-Fi triangulation THERMOSTAT Temperature, humidity TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns SMART TV Camera LAPTOP Wi-Fi triangulation, camera CLOUD LOCKER (i.e. iTunes Match) STREAMING MUSIC LIBRARY (i.e. Spotify) INTERNET RADIO (i.e. Pandora) SOCIAL NETWORKS (i.e. Facebook, Twitter) 5. LIST AVAILABLE SERVICES
- 58. 58 CAR GPS & location services PORTABLE SPEAKER Wi-Fi triangulation THERMOSTAT Temperature, humidity TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns SMART TV Camera LAPTOP Wi-Fi triangulation, camera CLOUD LOCKER (i.e. iTunes Match) STREAMING MUSIC LIBRARY (i.e. Spotify) INTERNET RADIO (i.e. Pandora) SOCIAL NETWORKS (i.e. Facebook, Twitter) 6. DRAW THE RELATIONSHIPS
- 59. 59 DOING THIS TAKES TIME. BUT IT SERVES AS โจ YOUR FOUNDATION โจ FOR THE ENTIRE IoT โจ DESIGN PROCESS.
- 60. AND IT KEEPS THINGS โจ LIKE THIS FROM HAPPENING
- 61. 61 TOOLS WE USE ! 1. ECOSYSTEMS 2. BEHAVIORS
- 62. โDESIGNERS NEED TO BE โจ AT THE FRONT END OF โจ THE SENSOR TRANSITION, โจ SO THEY CAN HUMANIZE IT.โ โ TIMOTHY MOREY, AVP OF STRATEGY, FROG 62
- 63. OUR THINGS GROW SMARTER EVERY DAY
- 64. WITH THIS INTELLIGENCE COMES โจ A NEW LANGUAGE FOR COMMUNICATION
- 65. BEHAVIORS AND RELATIONSHIPS MUST BE DESIGNED
- 67. THE WHOLE WILL BE GREATER โจ THAN THE SUM OF ITS PARTS
- 69. GET NETWORKED. (WE MEAN: FIND A PARTNER.)
- 71. CONNECTED SYSTEMS ARE INTELLIGENT (BUT COMPLEX) CAR GPS & location services PORTABLE SPEAKER Wi-Fi triangulation THERMOSTAT Temperature, humidity TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns SMART TV Camera LAPTOP Wi-Fi triangulation, camera CLOUD LOCKER (i.e. iTunes Match) STREAMING MUSIC LIBRARY (i.e. Spotify) INTERNET RADIO (i.e. Pandora) SOCIAL NETWORKS (i.e. Facebook, Twitter)
- 72. THIS COMPLEXITY CAN BE MANAGED THROUGH DESIGN 1. Pick what device would serve as Joannaโs primary touchpoint for controlling her music-listening experience. 2. Identify how Joanna would communicate with that object. 3. List out what data could be passed along to her secondary devices. 4. Outline ideas for how a secondary device would use that data. When designing for the Internet of Things, we repeat this process for all devices.
- 74. 79 TOOLS WE USE ! 1. ECOSYSTEMS 2. BEHAVIORS 3. STORIES
- 75. 80 STORIES HELP US ENVISIONโจ TOUCHPOINTS IN AN ECOSYSTEM FROM โจ UNIQUE POINTS OF VIEWโจ
- 76. 81 STORIES HELP US ENVISIONโจ TOUCHPOINTS IN AN ECOSYSTEM FROM โจ UNIQUE POINTS OF VIEWโจ TOUCHPOINTS ARE THE INTERFACE BETWEEN PEOPLE & WHATโS DESIGNED
- 77. POINTS OF VIEW ILLUMINATE A PARTICULAR CHARACTERโS PERSPECTIVEโOR PROVIDE โจ A HOLISTIC VIEW OF โจ THE ECOSYSTEM ITSELF 82 STORIES HELP US ENVISIONโจ TOUCHPOINTS IN AN ECOSYSTEM FROM โจ MULTIPLE POINTS OF VIEWโจ
- 78. TABLET Accelerometer, GPS & location services, Wi-Fi triangulation, camera SMARTPHONE Accelerometer, GPS & location services, Wi-Fi triangulation, camera FITNESS BAND Accelerometer, heart rate, sleep patterns LAPTOP Wi-Fi triangulation, camera 83 THIS IS TOO ABSTRACT
- 79. 84 EACH STORY YOU CREATEโจ IS A SLICE OF A SYSTEMATICโจ IoT SOLUTION.
- 80. 85 EACH STORY YOU CREATEโจ IS A SLICE OF A SYSTEMATICโจ IoT SOLUTION.
- 82. 87 STORIES WORK BEST โจ WHEN THEY CONTAIN DETAILS THAT EXPLAIN โจ WHY CHARACTERS โจ CHOOSE TO ACT.
- 83. 88 STORIES WORK BEST โจ WHEN THEY CONTAIN DETAILS THAT EXPLAIN โจ WHY CHARACTERS โจ CHOOSE TO ACT. WHAT IS THEIR MOTIVATION?
- 84. 89 STORIES WORK BEST โจ WHEN THEY CONTAIN DETAILS THAT EXPLAIN โจ WHY CHARACTERS โจ CHOOSE TO ACT. WHAT IS THEIR MOTIVATION? WHAT CONFLICT IS โจ BEING RESOLVED?
- 85. 90 WHO IS LOOKING AT THIS?โจ
- 86. 91 HOW DOES THIS HELP THEM?โจ
- 89. 94 THIS IS THE MOST FUN & FAMILIAR PART OF THE PROCESS
- 90. 95 WHO IS IN THE STORY? WHERE DO THEY GO? WHEN DO THEY GO THERE? WHAT DO THEY DO? WITH WHAT DEVICES? WHY? 1. WHAT HAPPENS?
- 91. 96 2. DESCRIBE HOW SKETCH โจ OF KEY MOMENT Front of Index Card: โจ Try to visually capture character, โจ time, place, and occasion. Back of Index Card: โจ Write down what happens, on what devices, โจ and using what data. DESCRIBE WHAT HAPPENS
- 92. 97 Joanna"starts"dancing"with"her"daughter." The"TV"sees"the"ac4vity"and"instructs"the" thermostat"to"start"cooling"the"room. When"driving"home,"Joanna"hears"a"song" she"likes"on"the"radio."She"tells"her"car"to" add"the"song"to"her"exercise"playlist. Joanna"tells"the"television"to"switch" music"channels"to"childrenโs"music"and" transfer"to"the"portable"speaker. smart"TV"+"thermostat car"+"๏ฌtness"band smart"TV"+"portable"speaker data"about"music"type"and"ac4vity"level data"about"the"song"and"data"about" Joannaโs"playlists data"about"music"type"and"user"type
- 93. WRAP UP
- 94. THE TECHNOLOGY TO BUILD THE IoT IS ALREADY HERE Image&Credit:&h.p://djokic.org/internet:of:things/
- 95. OUR OBJECTS WILL SOON TALK, LEARN, AND COORDINATE ON OUR BEHALF
- 96. DESIGNERS ARE KEY FOR HUMANIZING THE IoT EXPERIENCE
- 97. 107 WITH NEW TECHNOLOGY COMES NEW EXPECTATIONS FROM USERS
- 98. โIN THE INTERNET WORLD, โจ IF YOUโRE DOING THE SAME THING YOU WERE DOING 6 MONTHS AGO, YOUโRE DOING SOMETHING WRONG.โ โ BRUCE FEILER 108
- 99. 109 Jennifer Dunnam jennifer.dunnam@frogdesign.com @jdunnam jenniferdunnam.com David Sherwin david.sherwin@frogdesign.com @changeorder davidsherwin.com THANK YOU! AND LET US KNOW HOW โจ YOU USE THESE TOOLS IN YOUR WORK. ! GET THIS DECK AT SLIDESHARE.NET/FROGDESIGN See you on Thursday? 3:00โ3:30 PM: Signing Creative Workshop & Success by Design 4:30โ5:30 PM: โCreating Creative Superteamsโ
- 100. frog is a company of Aricent. ยฉ 2014 frog design inc.frog is a company of Aricent. ยฉ 2014 frog design inc.