The survey of Hartford residents found generally high satisfaction with town services. Most respondents wanted funding for services to remain the same, though some favored increased funding for roads and libraries. A plurality preferred a budget strategy that would somewhat reduce services to limit tax increases. Most favored curbside trash pickup and increased parking downtown. While many were involved through voting, few attended meetings or served on committees. Direct mail, email, and the town website were cited as best for town communication, with preferences varying by age.
2. Purpose of the Survey
• Gather citizen input to help town craft
upcoming fiscal year budget
– Satisfaction with Hartford services
– Perception of town spending on services
– Support/opposition for potential town projects
– Perception of the town government
– Citizen involvement with town governance
– Best methods to communicate with residents
3. Methodology
• Mail surveys and a reminder postcard sent to
all addresses and post office boxes in Hartford
– Additional surveys were available at different
town locations
– Surveys were passed out on Election Day
• 931 completed the survey
– Response rate:
• 14% (out of total addresses)
• 19% (full-time residents out of year-round households)
4. Demographics
• 93%: Full-Time Residents
• 88%: Homeowners
• 50%: Lived in Hartford for Over 20 Years
• 30%: Work/Own a Business in Hartford
• Compared to Census (ACS) Totals
-Similar gender and income
-More older residents
-More formal education
14. Favor/Oppose Potential Projects in Hartford
11%
17%
16%
16%
15%
33%
36%
37%
39%
42%
27%
39%
39%
36%
35%
29%
8%
7%
9%
8%
0% 20% 40% 60% 80% 100%
Restore Wright's Reservoir
Increase Bike Lanes
Increase Amount of Sidewalks
Create a Town Trail Network
Increase Parking in WRJ
Downtown
Favor, Even If Raised Taxes Favor, But No Tax Increases
Oppose, Not Needed Don't Know
15. Strategy for Road Paving
7%
19%
40%
35%
0% 10% 20% 30% 40% 50%
Don't Know/Not Sure
Convert Some Paved Roads
Back To Dirt
Roads Paved on Schedule Only
When There Are Funds
All Roads in Hartford Paved
On Schedule
17. Views on Town Government
41%
34%
30%
27%
28%
36%
27%
36%
38%
27%
30%
29%
17%
24%
24%
28%
41%
43%
44%
47%
49%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
The Town Government is effective at
attracting new families
The Town Government is effective at
attracting new businesses
Most elected officials care about what
people like me think
I receive good value for
the taxes I pay
The Town Government is run for
the benefit of all of the people
The Town Government
welcomes citizen involvement
I am pleased with the overall direction
the town is taking
Strongly/Somewhat Agree Strongly/Somewhat Disagree Neutral/Don't Know
19. Town Involvement
6%
10%
18%
8%
14%
33%
28%
16%
21%
59%
59%
26%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Attend Hartford Board/
Committee Meetings
Watch Town Meetings
on CATV
Visit Town of
Hartford Website
At Least a Few Times a Month Once Every 2-3 Months
1-2 Times a Year Never
20. Best Way For Town To Inform Residents
2%
2%
3%
5%
13%
17%
24%
35%
37%
0% 10% 20% 30% 40% 50%
Other
TV Ads
Radio Ads
CATV
Social Media
Newspaper Ads
Town Website
Emails/Listservs
Direct Mailing
21. Best Way of Communication By Age
32%
27%
38% 39%
44%43%
57%
36%
33%
15%
29%
26% 28%
27%
8%
8%
12%
15%
18%
32%
28%
15%
13%
8% 5%0%
10%
20%
30%
40%
50%
60%
44 or Younger 45 to 54 55 to 64 65 to 74 75 and Older
Direct Mailing Email/Listservs Town Website
Newspaper Ads Social Media
22. Conclusions
• Respondents generally satisfied with town services
• Most would like to see town funding for various
services to stay the same
– Road maintenance, libraries, health & social services are
areas where respondents are most likely to want funding
to be increased
– Administration, planning & development, parks &
recreation are areas where respondents are most likely to
want funding to be decreased
• Plurality of respondents favor budget strategy which
would somewhat reduce services in order to reduce
increase in tax rate.
23. Conclusions
• Majority of Hartford residents favor extending
residential recycling pickup to include garbage and
trash
• Majority of residents favor increased parking in WRJ
Downtown, creating a town trail network, increasing
the amount of sidewalks and increasing bike lanes
– Few would be willing to pay more in taxes for any of these
projects to be implemented
• Two in five residents want roads paved on schedule
only when there are sufficient funds
– Another 35% want roads always paved on schedule even
at the rate of increased taxes or reduced spending on
programs
24. Conclusions
• Pluralities (but not majorities) of respondents
agree with statements about town direction,
citizen involvement and value for the taxes
they pay
• Pluralities disagree that the town is effective
at attracting new businesses or families to
Hartford
25. Conclusions
• Most citizen involvement in town is through voting in
town elections
• Most do not regularly attend town meeting events or
serve on Town Boards or Committees
• Very few watch Town Meetings on Community Access
TV or Attend Board or Committee Meetings
• The top suggested ways for the Town to better inform
citizens of what it is doing are Direct Mailing,
Emails/Listservs, Town Website, Newspaper Ads, Social
Media
– The preferred method depends heavily on age.