Presenter: Austina Jordan. Presented at the virtual Georgia Libraries Conference in October 2020. Management isn't for everyone. Sometimes we become managers by accident, sometimes it's by choice. Are you considering a career path that includes management and supervision of staff and faculty? This presentation is for librarians new to management and those considering pursuing leadership positions that require personnel management.

1. AUSTINA M. JORDAN, MA & MLIS
HEAD OF ACCESS SERVICES
UNIVERSITY OF NORTH GEORGIA

2. SO YOU WANT TO MANAGE?
The Dos & Don’ts of Personnel Management

3. AGENDA
Leadership
Who are your employees
Expectations
Conflict
Understanding Policy
Employee Evaluations | Feedback
Professional Development &
Mentoring

4. Myth Reality
Operative principle Authority Interdependency
Key players Subordinates Included those outside your
formal authority
Source of power Formal Authority “everything but”
Focus Managing one-on-one Managing one-on-one and leading
a tem
Desired Outcome Control through compliance Commitment through
empowerment
Key Challenges Cope with complexity Cope with complexity and
change
Essential competencies Technical Technical, human, conceptual
What it Really Means to Manage
Hill, L. A. (2007). Becoming a manager: How new managers master the challenges of leadership. Boston, Mass: Harvard Business School Press. Exhibit V-2, pg. 268.

5. ADAPTIVE LEADERSHIP
• Navigating Business Environments
• Leading with Empathy
• Learning through self-correction &
reflection
• Creating win-win solutions
https://www.thebalancecareers.com/using-principles-of-adaptive-leadership-in-the-
workplace-4161276

6. WHO ARE YOU
SUPERVISING?
• Staff
• Assistant | Associate | Specialist
• Exempt | Non-Exempt
• Faculty
• Tenured | Tenured track
• Non-tenure track
• Ranks
• Assistant | Associate | Professor
• Reporting Structures
• Direct Reports
• Indirect Reports

7. EXPECTATIONS
• Do not assume
• Don’t micromanage
• Set reasonable goals
• Time Management
• Individual Supervision
• Team Supervision
• Manage yourself.
• Manage your network.
• Manage your team.
https://hbr.org/2011/01/are-you-a-good-boss-or-a-great-one

8. CONFLICT
• It will happen
• It must be dealt with
• We are all grown ups
• Manage expectations
• Disagreement is not the same as fighting
• Why We Fight at Work
• Insecurity
• Desire for power & control
• HabitualVictimhood
https://hbr.org/2014/06/why-we-fight-at-work

9. • Employee Handbooks
• Leave & Absence Policy
• Take the time to read and reread
• Pay Schedules Calendars

10. • Job Descriptions
• Is it what they really do?
• When & How often are they done?
• Don’t be surprised
• Probationary evaluations?
• 60 day—90 day—6 month
• Know what is expected of you
• SMART GOALS
• Specific
• Measurable
• Achievable
• Relevant
• Time Bound
• https://youtu.be/3-mv33vrqBs

11. PROFESSIONAL
DEVELOPMENT& MENTORING
• It’s not just for leaders
• Find yourself a mentor
• Create a space for learning
• Be creative
• Other Resources in my Bibliography
• On Boarding in the Library
• Workplace Barriers for employees with
Disabilities
• What is in your files…

12. TOP 10 MISTAKES
MANAGEMENT MAKES
MANAGING PEOPLE
• Fail to Get to Know Employees as People
• Fail to Provide Clear Direction
• Fail toTrust
• Fail to Listen to & Heal Employees Feel
their Opinions areValued
• Make Decisions andThen Ask People for
Their Input as If Their Feedback Mattered
• Fail to React to Problems and Issues That
Will Soon Fester If Ignored
• Trying to Be FriendsWith EmployeesWho
Report toYou
• Fail to Communicate Effectively and
Withhold Important Information
• NotTreating All Employees Equally
• Throw Employees Under the Bus
https://www.thebalancecareers.com/top-mistakes-managers-make-managing-people-1917718

14. LIA’S DILEMMA
Does Eileen Have what it takes to Succeed?
A Case Study
Sprinkle, T. & Maellaro, R., (2017). Lia’s dilemma: Does Eileen have what it takes to succeed?. In SAGE
Business Cases. 2020. 10.4135/9781526403735

15. CONTACT INFO
Austina M. Jordan, MLIS/MA
Head of Access Services
Librarian
Associate Professor
Selector for: Paralegal Studies
eCore Librarian
Libraries | University of North Georgia
John Harrison Hosch Library | Gainesville Campus
austina.jordan@ung.edu | 678-717-3506

16. References
Graybill, J. O., Hudson Carpenter, M.T., Offord, J.,Jr, Piorun, M., & Shaffer, G. (2013).Employee onboarding: Identification of best practices in ACRL
libraries. Library Management, 34(3), 200-218.doi: http://dx.doi.org/10.1108/01435121311310897
Hill, L.A. (2007).Becoming a manager: How new managers master the challenges of leadership. Boston, Mass: Harvard Business School Press.
Lo, L., & Herman, B. (2017).An Investigation of Factors Impacting theWellness of Academic Library Employees. College & Research Libraries, 78(6),789.
doi:https://doi.org/10.5860/crl.78.6.789
Oud, J. (2019). SystemicWorkplace Barriers for Academic Librarians with Disabilities. College & Research Libraries, 80(2),169.
doi:https://doi.org/10.5860/crl.80.2.169
Saffady,W., PhD. (2018).What's in your employee files? Information Management, 52(3), 24-26,28-30. Retrieved from
https://search.proquest.com/docview/2117119211?accountid=159965
Sprinkle,T. & Maellaro, R., (2017). Lia’s dilemma: Does eileen have what it takes to succeed?. In SAGE Business Cases. 2020. 10.4135/9781526403735
https://www.thebalancecareers.com/how-great-managers-motivate-their-employees-1918772
https://www.youtube.com/playlist?list=PLdinyWzDfipPVYqpTc8EhWNDvEx14Nc1E
https://hbr.org/2011/01/are-you-a-good-boss-or-a-great-one
HR Basics: Giving Employee Feedback 2e https://youtu.be/3-mv33vrqBs