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Inbound 
marketing 
and 
Education: 
10 
Universities 
and 
Schools 
case 
studies 
in 
USA 
and 
Europe 
Benoit 
Gaillard 
WSI 
is 
Hubspot 
platinum 
partner 
WSI 
Business 
Performance 
in 
Geneva 
April 
19th, 
2013 
© 
2013 
-­‐ 
Venturi 
Internet 
SA
© 2013 - Venturi Internet SA 2 Contents 
SUMMARY 
.............................................................................................................................. 
4 
1. 
YOUR 
OLD 
MARKETING 
MODEL 
IS 
BROVEN: 
ARE 
YOU 
READY 
FOR 
INBOUND 
MARKETING? 
5 
2. 
LIST 
OF 
COLLEGES 
WITH 
ONLINE 
MARKETING 
CAMPAIGN 
................................................ 
6 
3. 
CASE 
STUDY 
ON 
THE 
OPEN 
UNIVERSITY 
........................................................................... 
6 
3.1 
BACKGROUND 
................................................................................................................................... 
6 
3.2 
OBJECTIVES 
....................................................................................................................................... 
6 
3.3 
STRATEGY 
......................................................................................................................................... 
7 
3.4 
RESULT 
............................................................................................................................................. 
7 
4. 
CASE 
STUDY 
ON 
THE 
CALIFORNIA 
SOCIETY 
OF 
CERTIFIED 
PUBLIC 
ACCOUNTANTS 
(CALCPA) 
8 
4.1 
REACHING 
OUT 
TO 
DESIRABLE 
MARKET 
.................................................................................................. 
8 
4.2 
TARGETING 
HELPS 
IDENTIFY 
NEW-­‐MEMBER 
PROSPECTS 
............................................................................ 
8 
4.3 
PARTNER 
MESSAGES 
OFFER 
MORE 
WAYS 
TO 
CONNECT 
............................................................................ 
9 
4.4 
CHALLENGE 
..................................................................................................................................... 
10 
4.5 
SOLUTION 
....................................................................................................................................... 
10 
4.6 
WHY 
LINKEDIN? 
.............................................................................................................................. 
10 
4.7 
RESULT 
........................................................................................................................................... 
10 
5. 
CASE 
STUDY 
ON 
THE 
STEVENS 
INSTITUTE 
OF 
TECHNOLOGY 
............................................ 
11 
5.1 
RAISING 
AWARENESS 
OF 
DEGREE 
PROGRAMS 
....................................................................................... 
11 
5.2 
COMBINING 
THE 
POWER 
OF 
LINKEDIN 
MARKETING 
TOOLS 
...................................................................... 
11 
5.3 
CONNECTING 
WITH 
TECH-­‐SAVVY 
PROFESSIONALS 
.................................................................................. 
12 
5.4 
CHALLENGE 
..................................................................................................................................... 
13 
5.5 
SOLUTION 
....................................................................................................................................... 
13 
5.6 
WHY 
LINKEDIN? 
.............................................................................................................................. 
13 
5.7 
RESULTS 
......................................................................................................................................... 
13 
6. 
MONTSERRAT 
COLLEGE 
OF 
ART 
..................................................................................... 
14 
6.1 
CHALLENGE 
..................................................................................................................................... 
14 
6.2 
STRATEGY 
....................................................................................................................................... 
15 
6.3 
SEARCH 
ENGINE 
OPTIMIZATION 
(SEO) 
............................................................................................... 
15 
6.4 
SOCIAL 
MEDIA 
................................................................................................................................. 
15 
6.5 
GRAPHIC 
DESIGN 
............................................................................................................................. 
16 
6.6 
PR 
................................................................................................................................................. 
16 
6.7 
CONVERSION 
OPTIMIZATION 
............................................................................................................. 
16 
6.8 
PAID 
SEARCH 
AND 
FACEBOOK 
ADS 
..................................................................................................... 
16 
6.9 
RESULTS 
......................................................................................................................................... 
17 
7. 
SHERMAN 
COLLEGE 
OF 
CHIROPRACTIC 
.......................................................................... 
18 
7.1 
CHALLENGE 
..................................................................................................................................... 
18
7.2 
RESULT 
© 2013 - Venturi Internet SA 3 ........................................................................................................................................... 
18 
8. 
UNIVERSITY 
OF 
MICHIGAN 
– 
ADMISSIONS 
WEBSITE 
....................................................... 
19 
8.1 
CHALLENGE 
..................................................................................................................................... 
19 
8.2 
PROJECT 
......................................................................................................................................... 
19 
8.3 
RESULT 
........................................................................................................................................... 
20 
9. 
COLUMBIA 
COLLEGE 
CHICAGO 
ON 
FACEBOOK 
............................................................... 
20 
9.1 
AN 
INTEGRATED 
MARKETING 
APPROACH 
............................................................................................ 
21 
9.2 
CAN 
THE 
SCHOOLS 
APP 
PREDICT 
ENROLLMENT 
AT 
CCC? 
....................................................................... 
21 
9.3 
EXPOSING 
EXISTING 
CONNECTIONS 
.................................................................................................... 
22 
9.4 
STUDENTS, 
FACULTY, 
AND 
STAFF 
FIND 
VALUE 
IN 
THE 
SCHOOLS 
APP 
........................................................ 
22 
9.5 
FOLLOW 
UP 
.................................................................................................................................... 
22 
10. 
IVY 
BRIDGE 
COLLEGE 
SCHOOLS 
APP-­‐PROVIDING 
PEER-­‐TO-­‐PEER 
SUPPORT 
FOR 
ONLINE 
STUDENTS 
............................................................................................................................. 
23 
10.1 
INTRODUCTION 
.............................................................................................................................. 
23 
10.2 
RESULT 
......................................................................................................................................... 
24 
11. 
WSI 
REFERENCES 
.......................................................................................................... 
25 
12. 
CASE 
STUDY 
ON 
THE 
MBA 
CENTER 
............................................................................... 
25 
12.1 
BACKGROUND 
............................................................................................................................... 
25 
12.2 
CHALLENGE 
................................................................................................................................... 
25 
12.3 
SOLUTION 
..................................................................................................................................... 
25 
12.4 
RESULT 
......................................................................................................................................... 
26 
13. 
CASE 
STUDY 
ON 
THE 
STORK’S 
NEST 
CHILD 
ACADEMY 
................................................... 
26 
13.1 
BACKGROUND 
............................................................................................................................... 
26 
13.2 
SOLUTION 
..................................................................................................................................... 
26 
13.3 
RESULT 
......................................................................................................................................... 
27 
14. 
CASE 
STUDY 
ON 
THE 
CORNERSTONE 
MONTESSORI 
PREP 
SCHOOL 
................................ 
27 
14.1 
BACKGROUND 
............................................................................................................................... 
27 
14.2 
CHALLENGE 
................................................................................................................................... 
27 
14.3 
SOLUTION 
..................................................................................................................................... 
27 
14.4 
RESULT 
......................................................................................................................................... 
28 
15. 
CASE 
STUDY 
ON 
THE 
MILTON 
KEYNES 
COLLEGE 
............................................................ 
29 
15.1 
BACKGROUND 
............................................................................................................................... 
29 
15.2 
CHALLENGE 
................................................................................................................................... 
29 
15.3 
SOLUTION 
..................................................................................................................................... 
29 
15.4 
RESULT 
......................................................................................................................................... 
30 
CONTACT 
US 
......................................................................................................................... 
30
Summary 
Google 
Colleges 
LinkedIn 
SEO 
Facebook 
Adwords 
© 2013 - Venturi Internet SA 4 Social 
Media 
The 
Open 
University 
X 
The 
California 
Society 
of 
Certified 
Public 
Accountants 
X 
The 
Stevens 
Institute 
of 
Technology 
X 
Montserrat 
College 
of 
Art 
X 
X 
X 
Sherman 
College 
of 
Chiropractic 
X 
University 
of 
Michigan 
X 
Columbia 
College 
Chicago 
X 
Ivy 
Bridge 
College 
X 
MBA 
Center 
X 
Stork’s 
Nest 
Child 
Academy 
X 
Cornerstone 
Montessori 
Prep 
School 
X 
X 
X 
Milton 
Keynes 
College 
X 
X
© 2013 - Venturi Internet SA 5 1. Your 
old 
marketing 
model 
is 
broven: 
are 
you 
ready 
for 
inbound 
marketing? 
It 
becomes 
more 
and 
more 
challenging 
for 
College 
and 
Universities 
to 
source 
quality 
applicants 
at 
an 
efficient 
cost. 
The 
traditional 
methods 
of 
advertising 
show 
diminishing 
return 
on 
investment 
while 
consumers 
apply 
selective 
consumption. 
Welcome 
to 
the 
Consumer 
Republic! 
We 
have 
researched 
some 
of 
the 
successful 
digital 
marketing 
campaigns 
that 
drove 
results 
for 
the 
education 
industry. 
You 
will 
find 
6 
case 
studies 
and 
4 
WSI 
refernces 
in 
this 
document 
(chapter 
11). 
Conclusion: 
the 
education 
industry 
needs 
to 
move 
beyond 
digital 
solutions 
driven 
by 
traffic 
and 
conversions 
as 
KPI 
to 
focus 
on 
the 
candidate 
relationship. 
Identify 
the 
various 
personae 
of 
your 
target 
group, 
understand 
their 
motivations 
and 
barriers, 
provide 
useful 
content 
that 
facilitates 
the 
application 
decision, 
automate 
and 
personalize 
your 
web 
presence 
to 
implement 
this 
relationship 
in 
the 
digital 
age. 
Inbound 
marketing 
is 
the 
proven 
process 
to 
manage 
the 
candidate 
relationship 
from 
strangers 
to 
visitors 
to 
inquires, 
students 
and 
finally 
alumni. 
More 
details 
on 
Hubspot 
for 
higher 
education: 
http://fr.slideshare.net/Intead/contextual-­‐marketingforhighereducation 
Check 
out 
the 
EHL 
case 
study 
increasing 
international 
applicants 
by 
+59% 
with 
Hubspot: 
http://www.hubspot.com/customers/ehl 
Hubpost 
is 
the 
leading 
marketing 
automation 
solution 
to 
enable 
the 
candidate 
relationship. 
WSI, 
the 
largest 
network 
of 
digital 
experts 
worldwide, 
is 
one 
of 
the 
first 
18 
Hubspot 
platinium 
partners 
worldwide. 
WSI 
is 
active 
in 
Switzerland 
through 
WSI 
Business 
Performance. 
Get 
in 
touch 
to 
understand 
how 
the 
inbound 
marketing 
opportunity 
would 
benefit 
you 
locally: 
benoit@wsibp.com, 
022 
566 
19 
29.
2. List 
of 
Colleges 
with 
Online 
Marketing 
Campaign 
Below 
is 
the 
list 
of 
colleges 
with 
online 
marketing 
campaign: 
S.No 
Name 
of 
the 
colleges 
Location 
1 
The 
Open 
University 
The 
UK 
2 
The 
California 
Society 
of 
Certified 
Public 
Accountants 
(CalCPA) 
The 
US 
3 
Stevens 
Institute 
of 
Technology 
The 
US 
4 
Montserrat 
College 
of 
Art 
The 
US 
5 
Sherman 
College 
of 
Chiropractic 
The 
US 
6 
University 
of 
Michigan 
The 
US 
3. Case 
Study 
on 
the 
Open 
University 
© 2013 - Venturi Internet SA 6 3.1 Background 
The 
Open 
University 
(OU) 
is 
the 
UK’s 
only 
university 
dedicated 
to 
distance 
learning. 
More 
than 
180,000 
students 
are 
enrolled 
and 
about 
70% 
of 
undergraduates 
are 
in 
full-­‐time 
employment 
sponsored 
by 
their 
employers. 
The 
OU 
is 
the 
largest 
academic 
institution 
in 
the 
UK 
and 
Europe 
by 
student 
number. 
3.2 Objectives 
v Raise 
Awareness 
of 
the 
OU 
and 
promote 
the 
course 
offering 
amongst 
UK 
professionals 
v Drive 
potential 
students 
to 
the 
Open 
University 
site 
to 
purchase 
a 
further-­‐education 
course.
3.3 Strategy 
© 2013 - Venturi Internet SA 7 v A 
branding 
campaign 
to 
increase 
the 
profile 
of 
the 
Open 
University 
amongst 
an 
audience 
with 
high 
professional 
aspirations 
v Spark 
debate 
on 
further 
education 
course 
v Identify 
audiences 
most 
inclined 
to 
take 
a 
further 
education 
v This 
strategy 
also 
provided 
the 
OU 
with 
the 
option 
to 
create 
a 
follow-­‐up 
campaign 
to 
LinkedIn 
users 
who 
had 
responded 
positively 
to 
the 
OU 
Poll 
3.4 Result 
v The 
campaign 
achieved 
high-­‐levels 
of 
participation 
among 
users. 
The 
Linkedin 
Poll 
question 
‘What’s 
your 
opinion 
on 
doing 
a 
course 
to 
further 
or 
change 
your 
career?’ 
achieved 
2,119 
responses 
in 
less 
than 
two 
months 
v 37% 
responded 
that 
they 
are 
interested 
in 
taking 
an 
OU 
course 
v The 
advertising 
campaign 
across 
the 
LinkedIn 
platform 
achieved 
a 
CTR 
of 
0.63% 
v 51 
comments 
from 
respondents 
extended 
the 
feedback 
and 
debate 
around 
OU. 
OU 
advocates 
emerged 
from 
the 
poll 
feedback 
delivering 
credible 
user-­‐generated 
endorsements. 
v Advertising 
on 
LinkedIn 
allowed 
the 
OU 
to 
reach 
a 
professionally-­‐motivated 
audience. 
The 
OU 
has 
gone 
far 
beyond 
the 
click-­‐through-­‐rate 
alone. 
Achieved 
brand 
engagement 
and 
started 
offering 
various 
courses.
© 2013 - Venturi Internet SA 8 4. Case 
Study 
on 
the 
California 
Society 
of 
Certified 
Public 
Accountants 
(CalCPA) 
4.1 Reaching 
out 
to 
desirable 
market 
The 
California 
Society 
of 
Certied 
Public 
Accountants, 
or 
CalCPA, 
is 
the 
country’s 
largest 
state 
accounting 
organization 
and 
the 
largest 
CPA 
association 
in 
California. 
CalCPA 
has 
40,000 
members 
in 
public 
practice, 
private 
industry, 
education 
and 
government. 
A 
key 
to 
the 
organization’s 
future 
growth 
is 
attracting 
student 
members, 
who 
will 
become 
active 
participants 
in 
the 
association 
as 
they 
mature 
into 
their 
careers. 
In 
a 
bid 
to 
boost 
its 
student 
membership, 
CalCPA 
removed 
yearly 
membership 
fees 
for 
students, 
allowing 
them 
to 
join 
CalCPA 
for 
free 
if 
they 
are 
full-­‐time 
or 
part-­‐time 
students 
and 
have 
not 
yet 
received 
a 
bachelor’s 
degree. 
“We 
want 
to 
make 
student 
membership 
a 
priority,” 
explains 
Matthew 
Koontz, 
communications 
and 
marketing 
director 
for 
CalCPA. 
“By 
bringing 
them 
in 
as 
students, 
they 
can 
help 
spread 
the 
message 
about 
accounting 
as 
a 
career 
choice 
to 
their 
fellow 
students 
and 
we 
can 
also 
connect 
them 
to 
job 
opportunities.” 
The 
challenge 
for 
CalCPA 
was 
getting 
out 
the 
word 
about 
the 
free 
membership. 
“We 
have 
14 
chapters 
in 
California, 
and 
we’ll 
have 
two 
to 
three 
events 
per 
week 
with 
each 
chapter,” 
Koontz 
says. 
“Signing 
up 
students 
at 
events 
can 
be 
hit 
or 
miss 
– 
sometimes 
they’re 
very 
successful 
in 
terms 
of 
attracting 
students, 
sometimes 
they’re 
not. 
This 
led 
us 
to 
seek 
out 
other 
ways 
to 
connect 
with 
students 
and 
tell 
them 
more 
about 
the 
benets 
of 
CalCPA 
membership, 
like 
nding 
a 
job 
or 
getting 
help 
with 
the 
CPA 
exam. 
We 
need 
to 
help 
them 
understand 
the 
value 
of 
the 
membership, 
even 
if 
it’s 
free.” 
4.2 Targeting 
helps 
identify 
new-­‐member 
prospects 
Koontz, 
working 
with 
interactive 
agency 
Colsky 
Media, 
decided 
to 
test 
online 
marketing 
for 
the 
rst 
time 
in 
a 
bid 
to 
reach 
more 
students. 
“Students 
can 
be 
hard 
to 
track 
down,” 
Koontz 
explains.
© 2013 - Venturi Internet SA 9 “They’re 
often 
in 
classes 
and 
have 
irregular 
schedules, 
so 
trying 
to 
bring 
them 
to 
events 
is 
dif-­‐ 
cult.” 
However, 
tracking 
down 
the 
specic 
subset 
of 
students 
CalCPA 
needed 
– 
that 
is, 
California 
undergraduate 
students 
with 
an 
interest 
in 
the 
accounting 
profession 
– 
was 
another 
hurdle 
to 
overcome. 
“It’s 
very 
difcult 
to 
nd 
people 
in 
this 
age 
range 
in 
California, 
studying 
this 
particular 
subject,” 
explains 
Justin 
Colsky, 
managing 
director 
of 
Colsky 
Media. 
“We 
also 
advertised 
on 
Facebook, 
but 
since 
the 
site 
does 
not 
offer 
a 
context 
of 
professionals, 
we 
didn’t 
know 
if 
our 
message 
was 
even 
reaching 
the 
right 
audience.” 
LinkedIn, 
on 
the 
other 
hand, 
offered 
a 
professional 
audience 
in 
tandem 
with 
targeting 
capabilities, 
Colsky 
said. 
“The 
professional 
focus 
was 
more 
attractive 
to 
us, 
especially 
since 
we 
wanted 
to 
build 
a 
long-­‐term 
relationship 
with 
students 
who 
would 
soon 
be 
pursuing 
accounting 
careers.” 
LinkedIn’s 
personalized 
marketing 
solutions, 
such 
as 
Partner 
Messages, 
also 
appealed 
to 
Colsky 
and 
Koontz. 
“With 
a 
Partner 
Message, 
we 
could 
go 
into 
detail 
about 
the 
benets 
of 
joining 
CalCPA, 
which 
would 
be 
more 
difcult 
to 
get 
across 
in 
a 
display 
ad,” 
Koontz 
says. 
“We 
could 
be 
informative 
while 
also 
using 
an 
informal 
tone, 
since 
it’s 
a 
one-­‐to-­‐one 
message.” 
4.3 Partner 
Messages 
offer 
more 
ways 
to 
connect 
CalCPA 
created 
a 
Partner 
Message 
with 
six 
key 
reasons 
for 
students 
to 
join 
CalCPA, 
and 
a 
link 
to 
a 
landing 
page 
where 
students 
could 
sign 
up 
for 
membership. 
The 
Partner 
Message 
was 
delivered 
to 
members 
of 
LinkedIn 
groups 
relating 
to 
nance 
and 
accounting, 
as 
well 
as 
CPA 
exam 
prep 
groups. 
The 
combined 
open 
rate 
for 
the 
Partner 
Message 
was 
40%, 
with 
a 
combined 
clickthrough 
rate 
to 
the 
landing 
page 
of 
15%. 
Combined 
marketing 
efforts, 
including 
the 
LinkedIn 
campaign, 
CalCPA 
signed 
up 
about 
1500 
new 
student 
members 
between 
February 
and 
April 
of 
2012.
© 2013 - Venturi Internet SA 10 “The 
ability 
to 
carefully 
choose 
who 
receives 
our 
messages 
helps 
us 
raise 
awareness 
of 
the 
value 
of 
CalCPA 
membership 
with 
the 
right 
people,” 
Koontz 
says. 
“LinkedIn 
targeting 
is 
playing 
an 
important 
role 
in 
helping 
us 
emphasize 
these 
benets 
with 
an 
audience 
that 
is 
traditionally 
hard 
to 
reach.” 
4.4 Challenge 
v Drive 
membership 
among 
hard-­‐to-­‐reach 
students 
v Reach 
specific 
demographic 
group 
by 
region 
and 
industry 
v Identify 
targets 
before 
they 
have 
completed 
degree 
program 
v Deliver 
in-­‐depth 
messages 
about 
membership 
benefits 
4.5 Solution 
v Target 
members 
of 
finance, 
accounting, 
and 
CPA 
exam 
groups 
on 
LinkedIn 
v Use 
one-­‐to-­‐one 
Partner 
Messages 
to 
cut 
through 
message 
clutter 
v Provide 
membership 
benefit 
details 
to 
increase 
impact 
of 
message 
4.6 Why 
LinkedIn? 
v Ability 
to 
precisely 
target 
by 
professional 
interests 
as 
well 
as 
region 
and 
industry 
v Professional 
audience 
receptive 
to 
messages 
about 
career 
growth 
v Members 
self-­‐identify 
interests 
and 
future 
career 
plans 
v Partner 
Messages 
offers 
one-­‐to-­‐one 
communication 
4.7 Result 
v 40% 
open 
rate 
for 
best-­‐performing 
Partner 
Messages 
v CTRs 
up 
to 
15% 
v Helped 
contribute 
to 
a 
47% 
growth 
of 
student 
members 
in 
three 
months 
v Allowed 
Linkedin 
to 
be 
one 
of 
the 
top 
20 
of 
all 
web 
referrals 
to 
all 
of 
CalCPA.org
5. Case 
Study 
on 
the 
Stevens 
Institute 
of 
Technology 
© 2013 - Venturi Internet SA 11 5.1 Raising 
awareness 
of 
degree 
programs 
Founded 
in 
1870, 
Stevens 
Institute 
of 
Technology 
is 
located 
in 
Hoboken, 
N.J. 
just 
a 
stone’s 
throw 
from 
midtown 
Manhattan. 
The 
school 
is 
well 
known 
for 
its 
engineering 
and 
science 
undergrad 
and 
graduate 
degree 
programs 
– 
but 
as 
it 
began 
to 
roll 
out 
exciting 
new 
graduate 
programs, 
its 
marketing 
experts 
realized 
that 
Stevens 
needed 
a 
boost 
in 
awareness, 
especially 
among 
professionals 
considering 
going 
back 
to 
school 
for 
M.B.A. 
and 
other 
graduate 
degrees. 
“Our 
new 
graduate 
program, 
Business 
Intelligence 
and 
Analytics 
(BI&A), 
is 
the 
first 
program 
of 
its 
kind 
in 
the 
New 
York 
area, 
and 
one 
of 
only 
about 
12 
in 
the 
world,” 
explains 
Michael 
Schinelli, 
Stevens 
Institute’s 
assistant 
vice 
president 
for 
marketing 
and 
communications. 
While 
the 
school 
has 
43 
different 
graduate 
programs, 
Schinelli 
decided 
to 
focus 
marketing 
efforts 
on 
the 
new 
BI&A 
degree, 
along 
with 
Computer 
Science, 
Financial 
Engineering, 
Systems 
Engineering, 
and 
M.B.A. 
graduate 
programs 
– 
“our 
top 
performers,” 
Schinelli 
says. 
Stevens 
Institute 
was 
conducting 
display 
advertising 
campaigns 
on 
popular 
career 
websites, 
as 
well 
as 
retargeting 
campaigns 
via 
ad 
networks. 
“All 
of 
these 
campaigns 
offer 
different 
benets 
at 
different 
price 
points,” 
Schinelli 
explains. 
“However, 
the 
retargeting 
conversions 
don’t 
come 
from 
websites 
where 
we 
had 
a 
brand 
presence, 
and 
these 
campaigns 
didn’t 
offer 
ways 
to 
carefully 
target 
the 
audiences 
we 
needed 
to 
reach. 
We 
wanted 
to 
have 
an 
affiliation 
with 
a 
professional 
network 
on 
which 
we 
could 
create 
a 
share 
of 
voice 
about 
Stevens, 
and 
could 
saturate 
the 
messaging 
more 
frequently.” 
5.2 Combining 
the 
power 
of 
LinkedIn 
marketing 
tools 
Schinelli 
saw 
the 
opportunity 
to 
create 
this 
brand 
presence 
on 
LinkedIn, 
using 
a 
combination 
of 
marketing 
tools: 
Partner 
Messages, 
display 
ads, 
and 
self-­‐service 
pay-­‐per-­‐click 
LinkedIn 
Ads. 
“With 
LinkedIn, 
we 
wanted 
to 
test 
the 
benefits 
of 
a 
360-­‐degree 
campaign,” 
he 
explains. 
“We
© 2013 - Venturi Internet SA 12 wanted 
LinkedIn 
members 
to 
see 
our 
messages 
more 
often, 
hopefully 
in 
different 
ways. 
The 
brand 
objective 
was 
to 
be 
recognized 
across 
the 
LinkedIn 
network 
as 
a 
premium 
provider 
of 
the 
programs 
we 
offer.” 
The 
marketing 
goal, 
he 
adds, 
was 
to 
encourage 
people 
to 
click 
through 
to 
Stevens 
Institute’s 
inquiry 
form 
– 
the 
first 
step 
toward 
making 
a 
formal 
application 
for 
a 
degree 
program. 
For 
Stevens 
Institute, 
a 
key 
advantage 
of 
advertising 
with 
LinkedIn 
is 
its 
targeting 
capability 
– 
and 
specifically, 
the 
fact 
that 
its 
members 
indicate 
their 
career 
goals 
and 
interests 
beyond 
just 
the 
jobs 
they’ve 
held. 
“They 
don’t 
just 
say, 
‘This 
is 
what 
I 
used 
to 
do, 
or 
this 
is 
what 
my 
company 
calls 
my 
job,’” 
Schinelli 
says. 
“They 
join 
LinkedIn 
groups 
not 
only 
based 
on 
what 
they’re 
doing 
today, 
but 
based 
on 
jobs 
they’d 
like 
to 
get 
in 
the 
future, 
or 
tasks 
they’d 
like 
to 
get 
better 
at.” 
5.3 Connecting 
with 
tech-­‐savvy 
professionals 
For 
Partner 
Messages, 
Stevens 
Institute 
targeted 
LinkedIn 
members 
without 
graduate 
degrees 
in 
the 
New 
York 
City 
metropolitan 
area, 
using 
a 
pitch 
about 
building 
technology 
related 
skills. 
For 
display 
ads, 
the 
school 
targeted 
New 
York 
area 
members 
with 
group 
affiliation 
and 
job 
functions 
relating 
to 
the 
degree 
programs 
it 
are 
marketing, 
such 
as 
Computer 
Science 
and 
Financial 
Engineering. 
Since 
launching 
its 
advertising 
on 
LinkedIn 
in 
mid-­‐2011, 
the 
Partner 
Messages 
have 
achieved 
open 
rates 
as 
high 
as 
21% 
and 
click 
through 
rates 
as 
high 
as 
12%. 
During 
the 
campaigns, 
LinkedIn 
became 
one 
of 
Stevens 
Institute’s 
top 
10 
referral 
sites 
to 
the 
school’s 
graduate 
admissions 
department 
– 
leading 
Stevens 
to 
shift 
some 
of 
its 
media 
budget 
from 
Career 
Builder 
to 
LinkedIn. 
The 
campaign 
around 
the 
new 
Business 
Intelligence 
and 
Analytics 
degree 
has 
helped 
Stevens 
Institute 
build 
mindshare 
and 
drive 
more 
inquiries 
for 
information 
about 
the 
program, 
Schinelli 
says. 
“That’s 
good 
to 
see 
for 
a 
new 
launch,” 
he 
explains. 
“LinkedIn 
is 
helping 
us 
reach 
the 
tech-­‐
© 2013 - Venturi Internet SA 13 savvy, 
business-­‐minded 
individuals 
that 
we 
need 
to 
connect 
with. 
Being 
able 
to 
target 
geographically 
as 
well 
as 
by 
group 
affiliation, 
and 
developing 
the 
brand 
presence, 
are 
really 
adding 
up.” 
5.4 Challenge 
v Raise 
awareness 
of 
degree 
programs 
v Drive 
inquiries 
from 
prospective 
students 
v Create 
a 
brand 
presence 
in 
professional 
online 
community 
v Deliver 
messages 
to 
hard-­‐to-­‐identify 
graduate 
degree 
candidates 
5.5 Solution 
v Deliver 
Partner 
Messages 
to 
regional 
LinkedIn 
members 
v Target 
display 
ads 
to 
relevant 
LinkedIn 
Groups 
v Launch 
self-­‐serve 
pay-­‐per-­‐click 
LinkedIn 
Ads 
for 
message 
saturation 
5.6 Why 
LinkedIn? 
v Tech-­‐savvy, 
professional 
audience 
v Ability 
to 
create 
brand 
presence 
across 
online 
community 
v Members 
self-­‐identify 
interests 
and 
future 
career 
goals 
v Targeting 
by 
geography, 
education 
level, 
jobs, 
and 
group 
affiliations 
5.7 Results 
v CTRs 
up 
to 
12% 
for 
Partner 
Messages 
v 21% 
open 
rate 
for 
best 
performing 
Partner 
Messages 
v Increase 
in 
information 
requests 
for 
new 
degree 
program 
v Building 
conversations 
with 
precise 
audiences
6. Montserrat 
College 
of 
Art 
© 2013 - Venturi Internet SA 14 As 
a 
case 
study, 
Montserrat 
College 
of 
Art 
(MCA) 
represents 
a 
unique 
blend 
of 
SEO, 
social 
media, 
and 
public 
relations 
successes. 
First, 
consider 
that 
MCA, 
with 
only 
400 
students, 
is 
small. 
It 
has 
a 
history 
of 
relatively 
rapid 
new 
president 
turnover 
and 
a 
student 
body 
with 
tuition 
funded, 
in 
a 
large 
part, 
by 
scholarships 
and 
grants. 
In 
the 
past, 
the 
college 
has 
had 
issues 
filling 
classes, 
attracting 
out 
of 
state 
students, 
and 
gaining 
visibility 
online. 
When 
McDougall 
Interactive 
(McDougall) 
began 
working 
with 
MCA, 
prospects, 
recruits, 
students, 
faculty, 
staff, 
and 
the 
general 
public 
were 
– 
as 
they 
continue 
to 
– 
judging 
colleges 
by 
the 
quality 
of 
their 
website 
and 
presence 
in 
search 
and 
social 
media. 
Unfortunately 
the 
MCA 
website 
was 
dated, 
there 
were 
no 
rankings 
other 
than 
branded 
search 
terms, 
and 
social 
profiles 
were 
weak, 
at 
best. 
In 
addition, 
public 
relations 
efforts 
had 
been 
largely 
for 
hyper 
local 
events 
attracting 
only 
hyper 
local 
media. 
Before 
moving 
forward, 
McDougall 
met 
with 
the 
President 
and 
Marketing 
director, 
as 
well 
as 
a 
dozen 
other 
key 
people 
to 
make 
sure 
McDougall 
truly 
understood 
their 
brand, 
business, 
and 
marketing 
needs. 
McDougall 
quickly 
realized 
that 
the 
brand 
message 
was 
unclear 
and 
suggested 
some 
brand 
strategy 
research 
by 
partner 
at 
Arnold 
Advertising. 
McDougall 
did 
interviews 
with 
faculty, 
staff, 
students, 
and 
parents. 
We 
then 
created 
a 
mission 
statement 
and 
a 
tagline 
(“See 
What 
You 
can 
Do 
with 
an 
Art 
Degree”) 
which 
were 
presented 
to 
the 
board. 
6.1 Challenge 
When 
McDougall 
initially 
began 
working 
with 
MCA, 
the 
college 
had 
almost 
no 
visibility 
in 
the 
search 
engines 
(outside 
of 
branded 
organic 
search 
terms), 
no 
social 
media 
presence, 
no 
Pay-­‐ 
Per-­‐Click 
(PPC), 
and 
no 
major 
public 
relations 
successes. 
More 
importantly, 
the 
college 
was 
not 
filling 
all 
classes 
and 
was 
only 
attracting 
regional 
students. 
McDougall 
goal 
was 
to 
not 
only 
increase 
visibility 
– 
online 
and 
in 
the 
media 
– 
but 
to 
sign 
up 
more 
non-­‐scholarship 
students 
and
© 2013 - Venturi Internet SA 15 to 
reach 
more 
funders 
in 
the 
art 
world. 
Additionally, 
McDougall 
wanted 
to 
position 
MCA 
as 
a 
thought 
leader 
in 
the 
elite 
art 
community 
6.2 Strategy 
McDougall 
belief 
is 
that 
Internet 
marketing 
is 
most 
powerful 
when 
businesses 
use 
a 
variety 
of 
integrated 
tactics 
that 
feed 
on 
each 
in 
a 
symbiotic 
way. 
6.3 Search 
Engine 
Optimization 
(SEO) 
McDougall 
started 
with 
SEO 
because, 
given 
the 
incredible 
number 
of 
searches 
for 
topics 
related 
to 
art, 
McDougall 
felt 
that 
nationally-­‐ 
and 
locally-­‐focused 
search 
engine 
optimization 
was 
an 
essential 
activity. 
First, 
McDougall 
focused 
on 
the 
site 
itself 
to 
ensure 
that 
it 
had 
clean 
URLs 
and 
search 
engine 
friendly 
site 
architecture. 
Next, 
McDougall 
attacked 
keywords 
ranging 
from 
art 
colleges 
and 
art 
schools 
to 
phrases 
related 
to 
majors 
and 
careers 
like 
animation 
colleges 
and 
graphic 
design 
careers. 
At 
the 
same 
time, 
McDougall 
optimized 
large 
volumes 
of 
individual 
course 
areas 
with 
local 
geo 
targeting 
(e.g., 
Beverly, 
MA, 
Massachusetts, 
etc.). 
McDougall 
also 
optimized 
the 
long 
tail 
keywords 
in 
blog 
posts. 
6.4 Social 
Media 
Initially, 
McDougall 
redesigned 
the 
college’s 
blog 
and 
transitioned 
it 
to 
an 
on-­‐site 
URL 
at 
http://www.montserrat.edu/blog/ 
to 
take 
advantage 
of 
the 
SEO 
boost 
and 
to 
grow 
the 
overall 
size 
of 
the 
website, 
with 
the 
eventual 
goal 
of 
releasing 
a 
series 
of 
blogs 
on 
various 
topics 
to 
attract 
links 
and 
social 
media 
attention. 
The 
next 
step 
involved 
setting 
up 
MCA’s 
Facebook 
brand 
page 
– 
which 
became 
a 
high 
priority 
action 
item 
after 
McDougall 
discovered 
that 
they 
were 
using 
the 
community 
page 
format. 
McDougall 
then 
embarked 
upon 
a 
course 
of 
content 
creation 
that 
included 
SEO-­‐friendly 
blog 
posts, 
info 
graphics, 
photos, 
and 
videos 
– 
all 
of 
which 
were 
shared 
on 
various 
social 
destinations 
to 
created 
social 
buzz.
6.5 Graphic 
Design 
© 2013 - Venturi Internet SA 16 McDougall 
created 
a 
new 
look 
for 
just 
the 
home 
page 
while 
a 
budget 
was 
being 
created 
for 
a 
site 
redesign. 
6.6 PR 
Starting 
with 
the 
2010 
Annual 
Art 
Auction, 
McDougall 
provided 
information, 
materials, 
and 
access 
to 
all 
local 
(North 
Shore) 
media 
outlets, 
consisting 
of 
daily 
and 
weekly 
newspapers. 
Only 
two 
weeks 
into 
the 
initiative, 
when 
the 
Auction 
was 
held, 
McDougall 
had 
generated 
so 
much 
coverage 
that 
at 
least 
150 
people 
walked 
in 
who 
only 
knew 
about 
the 
event 
through 
publicity 
generated 
by 
McDougall 
Interactive. 
By 
consistently 
pushing 
out 
news 
releases 
ranging 
from 
local 
events, 
thought 
leader 
segments 
like 
the 
Encaustic 
conference, 
and 
wild 
stuff 
like 
Gorilla 
Girls, 
McDougall 
sought 
to 
gain 
traction 
in 
a 
wider 
variety 
of 
art 
communities 
nationally. 
Throughout 
the 
next 
year, 
McDougall 
focused 
PR 
efforts 
on 
exhibits 
in 
the 
College’s 
gallery 
and 
had 
MCA 
news 
repeatedly 
covered 
in 
the 
Boston 
Globe, 
the 
region’s 
largest 
daily 
newspaper, 
as 
well 
as 
all 
local 
dailies 
and 
weeklies. 
During 
this 
phase 
of 
our 
PR 
efforts, 
McDougall 
suggested 
that 
the 
College 
uses 
the 
phrase 
“See 
What 
You 
can 
Do 
with 
an 
Art 
Degree,” 
positioning 
the 
school 
as 
an 
important 
avenue 
for 
young 
people 
to 
understand 
and 
join 
the 
“creative 
economy.” 
6.7 Conversion 
Optimization 
The 
online 
applications 
and 
continuing 
education 
areas 
were 
optimized 
and 
new 
calls 
to 
action 
on 
the 
home 
page 
were 
tested 
with 
Google 
Website 
Optimizer. 
6.8 Paid 
Search 
and 
Facebook 
Ads 
Google 
Adwords 
and 
Facebook 
Ads 
were 
effectively 
used 
in 
small, 
cost-­‐effective 
doses 
to 
drive 
traffic 
to 
summer 
workshops.
6.9 Results 
© 2013 - Venturi Internet SA 17 For 
the 
first 
time 
in 
its 
40-­‐year 
history, 
MCA 
has 
a 
waiting 
list 
of 
applicants, 
and 
McDougall 
have 
generated 
leads 
from 
states 
such 
as 
a 
Colorado 
where 
the 
college 
has 
never 
had 
enrollment 
before. 
Below 
are 
just 
a 
few 
of 
the 
media 
highlights: 
v WGBH-­‐TV, 
Boston 
and 
nationally 
v Cover 
and 
features 
in 
ArtScope, 
Art 
New 
England 
and 
Art 
News 
v Boston 
Business 
Journal 
v The 
Associated 
Press 
v Boston 
Globe 
(frequently 
for 
exhibitions) 
major 
FRONT 
PAGE 
coverage 
of 
“For 
The 
Record.” 
There 
was 
a 
strong 
increase 
in 
visits 
to 
the 
MCA 
website 
and 
SERPs 
penetration 
for 
targeted 
keywords. 
Through 
SEO, 
we 
had 
a 
1,454% 
increase 
in 
top 
50 
results 
of 
Google 
organic 
search 
engine 
results 
pages. 
Rankings 
in 
the 
first 
six 
months 
included 
#1 
in 
Google 
for 
the 
keyword 
“Art 
Colleges” 
For 
a 
local 
art 
college 
to 
beat 
RISD 
and 
the 
rest 
of 
the 
national 
/ 
larger 
schools, 
we 
feel 
this 
was 
a 
phenomenal 
success. 
Furthermore, 
PPC 
successfully 
drove 
a 
significant 
increase 
in 
enrollment. 
McDougall 
used 
Google 
Analytics 
to 
track 
all 
of 
the 
sources 
driving 
traffic 
to 
the 
application 
pages 
and 
summer 
workshop 
pages, 
and 
tracked 
major 
increases 
in 
goal 
conversions. 
With 
shared 
management, 
McDougall 
increased 
the 
college’s 
Facebook 
engagement 
to 
over 
700 
likes 
with 
a 
large 
increase 
in 
page 
visits.
7. Sherman 
College 
of 
Chiropractic 
© 2013 - Venturi Internet SA 18 Sherman 
College 
of 
Chiropractic 
has 
40 
years 
of 
experience 
providing 
students 
with 
a 
comprehensive 
chiropractic 
education, 
preparing 
them 
to 
enter 
the 
field 
as 
primary 
health 
care 
professionals 
who 
are 
highly 
skilled, 
compassionate, 
ethical 
and 
successful. 
On 
its 
80-­‐acre 
campus 
in 
South 
Carolina, 
Sherman 
offers 
a 
first 
professional 
degree 
program 
unique 
in 
its 
approach 
to 
health 
care 
and 
known 
globally 
for 
the 
skill 
and 
art 
of 
chiropractic 
delivered 
by 
graduates. 
7.1 Challenge 
Sherman 
College 
of 
Chiropractic 
needed 
to 
update 
their 
website 
analytics 
for 
a 
more 
in-­‐depth 
understanding 
of 
user 
behavior 
and 
to 
get 
assistance 
with 
their 
online 
marketing 
strategy. 
The 
college 
also 
wanted 
to 
know 
the 
increase 
in 
number 
of 
enrollments 
compared 
to 
previous 
year. 
7.2 Result 
v Updating 
website 
analytics 
to 
better 
model 
user 
behavior, 
including 
the 
use 
of 
funnels 
to 
look 
at 
individual 
segments 
of 
the 
user 
base 
v Increasing 
overall 
traffic, 
with 
a 
focus 
on 
organic 
search 
inquiries, 
lead 
generation, 
and 
strategies 
that 
put 
visitors 
in 
direct 
contract 
with 
the 
school, 
such 
as 
applications, 
inquiries 
and 
campus 
visits. 
v As 
a 
result, 
the 
number 
of 
enrollments 
that 
occurred 
in 
August 
2012 
exceeded 
the 
total 
number 
of 
enrollments 
in 
all 
of 
2011. 
Traffic 
increased, 
both 
from 
organic 
traffic 
by 
98%, 
and 
mobile 
traffic 
by 
154%, 
with 
an 
overall 
rise 
in 
visits 
of 
43%.
8. University 
of 
Michigan 
– 
Admissions 
Website 
© 2013 - Venturi Internet SA 19 8.1 Challenge 
It 
is 
difficult 
to 
eclipse 
the 
University 
of 
Michigan 
in 
size 
and 
performance. 
Whether 
it 
is 
the 
number 
of 
people 
on 
the 
Ann 
Arbor 
campus 
(58,000) 
or 
the 
number 
of 
living 
alumni 
still 
connected 
to 
the 
University 
(460,000), 
Michigan 
can 
steamroll 
the 
crème 
de 
la 
crème 
of 
the 
private 
Ivies. 
As 
the 
birthplace 
of 
the 
Peace 
Corps 
and 
the 
training 
ground 
for 
the 
entire 
Apollo 
15 
crew, 
the 
Wolverines 
pride 
themselves 
as 
being 
the 
“Leaders 
and 
Best.” 
8.2 Project 
When 
the 
best 
in 
higher 
education 
wanted 
to 
redevelop 
their 
web 
presence, 
to 
make 
the 
user 
experience 
best 
in 
class, 
they 
came 
to 
Stamats, 
leaders 
of 
strategic 
communications 
in 
higher 
education. 
Michigan 
wanted 
three 
tasks 
which 
are 
inquire, 
visit, 
and 
apply—easy 
to 
complete 
for 
key 
audiences. 
While 
streamlining 
these 
tasks 
is 
the 
right 
thing 
to 
do, 
with 
over 
30,000 
phone 
calls 
a 
year 
and 
a 
similar 
number 
of 
applications 
submitted, 
our 
job 
was 
monumental. 
It 
was 
critical 
that 
the 
1.5 
million 
annual 
visitors 
found 
what 
they 
were 
looking 
for, 
and 
the 
website 
converted 
visitor 
inquiries 
into 
action. 
Employing 
industry 
best 
practices, 
Stamats 
developed 
a 
website 
showing 
Michigan’s 
personality 
and 
strengths. 
This 
site 
allows 
individuals 
to 
find 
the 
information 
they 
are 
looking 
for 
without 
taking 
them 
to 
unconnected 
links; 
uses 
analytics 
to 
measure 
results 
and 
user 
experience; 
and 
showcases 
the 
Block 
M 
which 
represents 
all 
that 
the 
University 
of 
Michigan 
brand 
has 
to 
offer. 
In 
the 
college 
panoptic 
approach, 
the 
Stamats 
team 
carried 
out 
integral 
web 
design 
processes 
such 
as 
discovery, 
architecture, 
and 
usability 
testing; 
creative 
concept 
development, 
testing, 
designing, 
and 
writing; 
and 
social 
media 
workshops. 
Analytics 
benchmarking 
and 
communication 
sequence 
mapping 
were 
part 
of 
our 
comprehensive 
plan. 
The 
collaborative 
meetings 
and 
insights 
resulted 
in 
a 
change 
in 
the 
organizational 
structure; 
a 
review 
of 
the
© 2013 - Venturi Internet SA 20 overall 
communication 
process; 
and 
a 
strategic 
evaluation 
of 
how 
content 
was 
being 
gathered 
and 
shared. 
Stamats 
continue 
to 
work 
with 
the 
University 
of 
Michigan 
on 
a 
variety 
of 
projects 
where 
we 
design 
and 
customize 
research, 
branding, 
digital, 
and 
creative 
solutions 
for 
them. 
8.3 Result 
v Stamats 
developed 
a 
website 
showing 
the 
university 
personality 
and 
strengths. 
v Allows 
individuals 
to 
find 
the 
information 
they 
are 
looking 
for 
without 
taking 
them 
to 
unconnected 
links 
v Uses 
analytics 
to 
measure 
results 
and 
user 
experience 
9. Columbia 
College 
Chicago 
on 
Facebook 
Columbia 
College 
Chicago 
is 
one 
of 
the 
country’s 
largest 
institutions 
devoted 
to 
arts 
and 
media, 
with 
12,228 
students 
from 
all 
across 
the 
US. 
Although 
CCC 
is 
highly 
effective 
at 
fostering 
interest 
in 
its 
programs 
and 
culture 
among 
prospective 
students, 
the 
institution 
needed 
a 
stronger 
online 
community 
to 
foster 
engagement 
between 
current 
and 
prospective 
students1. 
After 
experimenting 
with 
some 
of 
the 
traditional 
tools 
on 
the 
market, 
Matthew 
Green, 
CCC’s 
Director 
of 
Student 
Communications, 
realized 
traditional 
tools 
weren’t 
reaching 
his 
students 
-­‐ 
a 
majority 
of 
CCC 
was 
active 
on 
Facebook, 
but 
no 
tools 
on 
the 
market 
integrated 
with 
Facebook 
in 
a 
compelling 
way. 
He 
decided 
to 
implement 
the 
Schools 
App. 
1 
Source 
-­‐ 
http://www.inigral.com/successstories/Columbia-­‐College-­‐Chicago/
9.1 An 
Integrated 
Marketing 
Approach 
© 2013 - Venturi Internet SA 21 To 
help 
boost 
adoption, 
CCC 
aligned 
their 
Schools 
App 
launch 
with 
their 
New 
Student 
Convocation. 
Within 
24 
hours, 
hundreds 
of 
students 
had 
added 
the 
Facebook 
application. 
Within 
20 
days 
of 
the 
application’s 
launch 
at 
CCC, 
over 
25% 
of 
admits 
who 
ultimately 
enrolled 
in 
CCC 
had 
added 
the 
Schools 
App. 
By 
the 
time 
school 
started, 
over 
half 
of 
CCC’s 
recently 
enrolled 
students 
were 
using 
the 
application. 
9.2 Can 
the 
Schools 
App 
Predict 
Enrollment 
At 
CCC? 
For 
Columbia 
College 
Chicago’s 
(CCC) 
Class 
of 
2014, 
the 
Schools 
App 
was 
a 
crucial 
tool 
for 
the 
students 
and 
the 
admissions 
department 
alike. 
It 
was 
found 
that 
students 
who 
signed 
up 
for 
the 
Schools 
App 
at 
least 
two 
months 
before 
school 
started 
were 
about 
16% 
more 
likely 
to 
ultimately 
enroll 
than 
users 
who 
added 
the 
application 
closer 
to 
the 
first 
day 
of 
school. 
This 
suggests 
that 
users 
who 
add 
the 
application 
early 
are 
excited 
about 
the 
school 
and 
likely 
to 
attend, 
and 
can 
be 
considered 
a 
positive 
correlation 
for 
admissions 
departments 
looking 
to 
predict 
yield. 
Ultimately, 
94% 
of 
the 
candidates 
who 
signed 
up 
for 
the 
application 
enrolled 
and 
showed 
up 
for 
the 
first 
day 
of 
school 
at 
CCC. 
(In 
other 
words, 
a 
Schools 
App 
user 
was 
7x 
more 
likely 
to 
attend 
CCC 
than 
not 
attend.) 
By 
the 
time 
school 
started, 
student 
engagement 
in 
the 
Schools 
App 
was 
at 
an 
all 
time 
high. 
Over 
half 
of 
CCC’s 
enrolled 
students 
had 
signed 
up 
for 
the 
application. 
Students 
were 
active 
in 
the 
application, 
adding 
100-­‐300 
pieces 
of 
content 
daily.
9.3 Exposing 
Existing 
Connections 
© 2013 - Venturi Internet SA 22 In 
the 
college’s 
weekly 
newsletter 
to 
the 
campus, 
“In 
The 
Loop,” 
CCC 
features 
a 
handful 
of 
popular 
posts 
in 
the 
application, 
engaging 
interested 
students 
and 
boosting 
traffic 
and 
discussion. 
In 
one 
month, 
CCC 
student 
Nora 
found 
other 
students 
who 
were 
interested 
in 
doing 
a 
marketing 
summer 
study 
in 
Prague 
with 
her, 
Meryle 
(a 
sophomore), 
found 
a 
sculptor, 
and 
Tess 
(a 
first-­‐year 
student) 
found 
a 
web 
designer 
to 
build 
her 
portfolio 
site 
through 
the 
application. 
9.4 Students, 
Faculty, 
and 
Staff 
Find 
Value 
in 
the 
Schools 
App 
After 
Student 
Communications 
started 
seeing 
success 
engaging 
students 
within 
the 
application, 
other 
departments 
began 
to 
use 
the 
Schools 
App 
to 
build 
involvement 
and 
community 
on 
campus 
as 
well. 
Residence 
Life 
used 
the 
application 
to 
help 
students 
meet 
their 
future 
room 
and 
hall 
mates 
by 
giving 
each 
hall 
floor 
its 
own 
Interest 
within 
the 
application, 
allowing 
students 
could 
talk 
to 
their 
peers 
in 
the 
dorm 
before 
moving 
in. 
The 
first 
floor 
to 
get 
all 
of 
its 
residents 
to 
join 
the 
Schools 
App 
won 
a 
pizza 
party, 
courtesy 
of 
Student 
Affairs. 
After 
a 
7.0 
magnitude 
earthquake 
devastated 
Haiti, 
Green 
announced 
on 
the 
Schools 
App 
that 
several 
campus 
groups 
were 
looking 
for 
students 
to 
volunteer 
for 
relief 
efforts. 
Students 
responded 
enthusiastically 
and 
used 
the 
application 
to 
brainstorm 
how 
best 
to 
contribute. 
9.5 Follow 
Up 
Two 
Years 
Later, 
CCC 
Still 
on 
Facebook. 
Our 
recent 
survey 
of 
undergraduates 
at 
Columbia 
College 
Chicago 
about 
the 
first 
year 
impact 
of 
the 
app 
had 
several 
central 
themes. 
People 
were 
able 
to 
look 
for 
common 
interests 
with 
students 
they 
had 
not 
yet 
met, 
and 
being 
able 
to 
see 
which 
students 
were 
in 
their 
building 
(even 
down 
the 
hall!) 
and 
in 
their 
classes.
© 2013 - Venturi Internet SA 23 Students 
appreciated 
the 
opportunity 
to 
meet 
these 
students 
with 
whom 
they’d 
be 
in 
close 
contact 
prior 
to 
arriving 
for 
the 
commencement 
of 
the 
school 
year. 
Other 
students 
said 
the 
app 
helped 
to 
ease 
their 
last 
minute 
nerves 
and 
ask 
questions 
in 
advance 
of 
their 
arrivals. 
A 
substantial 
number 
of 
students 
are 
using 
the 
application 
to 
network. 
Students 
mentioned 
getting 
roles 
for 
films 
and 
other 
artistic 
collaborations 
that 
emerged 
from 
participation 
in 
the 
app. 
10. Ivy 
Bridge 
College 
Schools 
App-­‐Providing 
Peer-­‐to-­‐ 
Peer 
Support 
for 
Online 
Students 
10.1 Introduction 
Ivy 
Bridge 
College, 
an 
online 
two 
year 
college, 
is 
a 
seamless 
way 
for 
students 
to 
earn 
their 
associate’s 
degree 
before 
transferring 
to 
one 
of 
its 
many 
four-­‐year 
partner 
institutions. 
Ivy 
Bridge 
College 
is 
a 
joint 
venture 
between 
Altius 
Education, 
a 
company 
based 
in 
San 
Francisco, 
and 
Tiffin 
University, 
located 
in 
Tiffin, 
Ohio2. 
Ivy 
Bridge 
provides 
unparalleled 
support 
services 
and 
a 
guided 
academic 
pathway 
for 
their 
students. 
The 
Schools 
App 
is 
a 
key 
tool 
that 
their 
staff 
uses 
to 
provide 
support 
and 
facilitate 
connections 
between 
their 
geographically 
dispersed 
students. 
The 
student 
profile 
of 
Ivy 
Bridge 
is 
varied, 
with 
both 
traditionally-­‐aged 
and 
adult 
learners. 
It’s 
typical 
to 
find 
re-­‐entry 
students, 
single 
parents 
and 
younger 
people 
that 
have 
faced 
challenging 
life 
experiences. 
Many 
of 
them 
have 
not 
been 
to 
school 
in 
a 
long 
time, 
and 
may 
have 
found 
education 
extraordinarily 
challenging 
until 
enrolling 
at 
Ivy 
Bridge. 
For 
students 
like 
these, 
the 
2 
Source 
-­‐ 
http://www.inigral.com/successstories/Ivy-­‐Bridge-­‐College/
© 2013 - Venturi Internet SA 24 support 
and 
services 
model 
of 
Ivy 
Bridge 
College 
provides 
a 
new 
hope 
for 
a 
brighter 
academic 
future. 
Despite 
high 
frequency 
contact 
with 
faculty 
and 
Success 
Coaches, 
many 
students 
report 
that 
they 
would 
still 
like 
to 
feel 
more 
connected 
to 
one 
another. 
Their 
E-­‐College 
learning 
platform 
provided 
by 
Pearson, 
while 
an 
effective 
LMS, 
does 
not 
facilitate 
the 
types 
of 
emotional 
interaction 
and 
bonds 
they 
wish 
to 
form 
with 
one 
another. 
This 
is 
where 
Ivy 
Bridge 
on 
Facebook 
comes 
in. 
A 
core 
group 
of 
students 
has 
attached 
themselves 
to 
our 
Facebook 
App 
and 
has 
used 
it 
to 
build 
important 
relationships. 
They 
visit 
the 
application 
while 
they 
are 
on 
Facebook 
to 
post 
updates 
on 
their 
coursework, 
ask 
questions 
and 
talk 
about 
their 
positive 
experiences 
with 
Ivy 
Bridge. 
They 
also 
discuss 
more 
personal 
matters, 
like 
interests 
and 
passions, 
and 
even 
challenges 
at 
home. 
10.2 Result 
The 
facebook 
uses 
are 
profound. 
It 
has 
built 
awareness 
of 
the 
other 
types 
of 
students 
attending 
Ivy 
Bridge, 
facilitated 
friendships 
that 
otherwise 
never 
would 
have 
happened 
and 
most 
importantly, 
has 
provided 
a 
unified 
platform 
for 
them 
to 
support 
and 
encourage 
one 
another.
11. WSI 
references 
Below 
is 
the 
list 
of 
colleges 
with 
online 
marketing 
campaign 
implemented 
by 
WSI: 
S.No 
Name 
of 
the 
colleges 
Location 
1 
MBA 
Center 
France 
2 
Stork’s 
Nest 
Child 
Academy 
The 
US 
3 
Cornerstone 
Montessori 
Prep 
School 
Canada 
4 
Milton 
Keynes 
College 
The 
UK 
12. Case 
Study 
on 
the 
MBA 
Center 
© 2013 - Venturi Internet SA 25 12.1 Background 
MBA 
Center 
is 
a 
formation 
organization 
formed 
by 
a 
dozen 
of 
centers 
in 
the 
world. 
The 
heart 
of 
its 
activity 
is 
the 
preparation 
for 
the 
tests 
like 
GMAT 
or 
TOEFL, 
and 
coaching 
to 
prepare 
the 
entrance 
in 
MBA. 
The 
previous 
website 
of 
MBA 
Center, 
technologically 
out 
of 
date, 
generated 
traffic 
by 
offering 
to 
the 
visitors 
complete 
information 
on 
tests 
like 
GMAT 
as 
well 
as 
the 
access 
to 
free 
tests. 
But 
no 
conversion 
strategy 
was 
implemented. 
12.2 Challenge 
v Identify 
website 
visitors 
as 
leads 
and 
allow 
the 
conversion 
in 
customers 
v Allow 
the 
worldwide 
development 
of 
MBA 
Center 
v Develop 
the 
sales 
of 
tests 
and 
online 
formations 
12.3 Solution 
v Development 
of 
a 
multilingual 
website 
including 
e-­‐sales, 
an 
event 
calendar 
with 
online 
reservations, 
online 
tests 
and 
an 
organization 
by 
sub-­‐fields 
according 
the 
implantation
Implementation 
of 
MBA 
Center 
local 
phone 
number 
v v Chat 
module 
allowing 
online 
conversation 
v Detailed 
subscription 
form 
12.4 Result 
© 2013 - Venturi Internet SA 26 v The 
new 
website 
allowed 
negotiating 
partnerships 
like 
HEC. 
The 
website 
includes 
a 
page 
for 
partners’ 
presentation. 
v Promotion 
of 
international 
development. 
v SEO 
on 
18 
keywords: 
2 
keywords 
appeared 
in 
first 
page 
at 
the 
beginning 
of 
the 
campaign, 
and 
after 
3 
months 
10 
keywords 
appeared 
in 
first 
page 
of 
Google 
results. 
v Following 
the 
optimization 
of 
Adwords 
campaigns 
by 
WSI, 
the 
number 
of 
visits 
generated 
has 
been 
multiplied 
by 
1.6 
compared 
to 
the 
previous 
month 
where 
it 
was 
directly 
managed 
by 
the 
client. 
13. Case 
Study 
on 
the 
Stork’s 
Nest 
Child 
Academy 
13.1 Background 
Stork’s 
Nest 
was 
advertising 
through 
traditional 
methods 
of 
Yellow 
Pages, 
radio 
and 
local 
newspaper 
ads. 
Their 
original 
website 
was 
100% 
Flash 
and 
not 
recognized 
by 
the 
search 
engines. 
Due 
to 
the 
downturn 
in 
the 
market, 
enrollments 
were 
dipping. 
They 
needed 
a 
measurable 
way 
to 
attract 
new 
visitors 
to 
the 
school 
for 
enrollment. 
13.2 Solution 
v Build 
a 
new 
website 
using 
the 
WSI 
eFusion 
platform. 
v Optimization 
of 
the 
website 
for 
local 
place 
search 
in 
the 
spring 
of 
2009. 
v PPC 
campaign 
using 
the 
call-­‐to-­‐action 
of 
“free 
initial 
registration 
worth 
$75”. 
For 
existing 
families, 
they 
were 
able 
to 
access 
easily 
downloadable 
calendars.
13.3 Result 
© 2013 - Venturi Internet SA 27 v Over 
150 
leads 
with 
approximately 
50 
new 
enrollments 
both 
full-­‐time 
and 
part-­‐time, 
since 
starting 
the 
project. 
v Email 
marketing 
to 
follow 
up 
with 
prospective 
families 
that 
did 
not 
enroll 
but 
showed 
interest. 
v From 
a 
search 
engine 
perspective, 
the 
website 
ranked 
page 
one 
for 
the 
following 
keywords: 
“Daycare 
Rhode 
Island”, 
“Day 
Care Rhode 
Island”, 
“Daycare 
East 
Greenwich, 
Daycare 
Warwick”, 
“Daycare 
Smithfield”. 
14. Case 
study 
on 
the 
Cornerstone 
Montessori 
Prep 
School 
14.1 Background 
Prior 
to 
working 
with 
WSI, 
Cornerstone 
Montessori 
Prep 
School 
had 
no 
digital 
marketing 
strategy 
and 
was 
only 
seen 
online 
for 
keywords 
related 
to 
the 
company 
name. 
Their 
lead 
generation 
consisted 
of 
advertising 
in 
Yellow 
Pages, 
educational 
directories, 
educational 
magazines, 
referrals 
and 
the 
sign 
outside 
their 
school. 
14.2 Challenge 
They 
needed 
to 
increase 
enrollment 
to 
keep 
the 
school 
going. 
14.3 Solution 
v Redesigned 
the 
school’s 
website 
using 
the 
WSI 
eFusion 
platform 
and 
optimization 
of 
the 
website 
pages: 
implementation 
of 
specific 
forms 
on 
the 
website 
for 
job 
employment 
inquiries, 
to 
book 
a 
tour 
of 
the 
school 
and 
a 
more 
detailed 
Admissions 
Application.
PPC 
campaign 
for 
3 
months 
to 
generate 
immediate 
traffic 
to 
the 
website. 
v v Creation 
of 
a 
content 
marketing 
blueprint, 
competitor 
report. 
v Monthly 
SEO 
campaign 
focused 
on 
article 
marketing 
and 
link 
building. 
© 2013 - Venturi Internet SA 28 v Recently, 
WSI 
also 
created 
a 
custom 
Facebook 
page 
for 
the 
school 
and 
are 
in 
the 
works 
of 
designing 
a 
blog 
for 
the 
principal. 
14.4 Result 
v The 
school 
is 
on 
page 
1 
of 
Google 
for 
terms 
related 
to 
“Toronto 
Montessori 
School”. 
v When 
the 
new 
website 
went 
live 
and 
we 
started 
generating 
traffic 
from 
Google 
PPC 
ads 
and 
Facebook 
ads, 
they 
were 
receiving 
3 
calls 
a 
day 
as 
well 
as 
people 
dropping 
in 
to 
ask 
for 
a 
tour 
of 
the 
school 
and 
several 
online 
inquiries. 
v In 
addition, 
over 
the 
last 
year: 
o 32 
people 
signed 
up 
for 
their 
newsletter 
o 27 
people 
completed 
the 
Admissions 
o Application 
Request 
o Almost 
100 
inquiries 
for 
more 
information 
came 
in 
via 
the 
contact 
form 
o Inquiries 
from 
other 
organizations 
interested 
in 
working 
with 
the 
school 
came 
through 
v They 
did 
not 
renew 
advertising 
with 
Yellow 
Pages 
or 
any 
of 
the 
other 
subscription 
except 
for 
the 
one 
online 
directory 
that 
is 
sending 
them 
more 
traffic.
15. Case 
Study 
on 
the 
Milton 
Keynes 
College 
15.1 Background 
© 2013 - Venturi Internet SA 29 Milton 
Keynes 
College 
is 
a 
well-­‐known 
college 
within 
the 
UK 
providing 
school 
leavers 
with 
317 
part-­‐time 
and 
full-­‐time 
courses 
and 
diplomas. 
The 
marketing 
department 
is 
very 
experienced 
and 
the 
website 
receives 
over 
25,000 
visitors 
on 
average 
per 
month. 
However, 
they 
had 
only 
recently 
started 
experimenting 
with 
social 
media 
and 
were 
looking 
for 
a 
consultant 
to 
assist. 
15.2 Challenge 
WSI’s 
goal 
was 
to 
help 
the 
college 
raise 
brand 
awareness 
amongst 
16-­‐19 
year 
olds 
within 
a 
20-­‐ 
mile 
radius 
of 
the 
city 
of 
Milton 
Keynes. 
In 
addition, 
we 
wanted 
to 
generate 
increased 
course 
bookings 
through 
a 
pay-­‐per-­‐click 
(PPC) 
campaign, 
which 
was 
solely 
targeting 
competitor 
college 
search 
phrases. 
15.3 Solution 
v Social 
media 
brand 
awareness 
campaign, 
including 
a 
secondary 
PPC 
campaign. 
WSI 
was 
responsible 
for 
developing 
the 
project, 
creating 
the 
content, 
setting 
up 
the 
platforms 
and 
managing 
the 
daily 
updates. 
The 
project 
was 
set 
as 
a 
3-­‐month 
brand 
awareness 
campaign. 
WSI 
targeted 
competitor 
universities 
and 
colleges 
within 
a 
20-­‐mile 
radius 
of 
Milton 
Keynes 
College. 
v Creation 
of 
a 
landing 
page 
that 
would 
target 
users 
searching 
for 
competitor 
colleges 
and 
universities 
and 
drive 
the 
traffic 
to 
that 
landing 
page 
with 
a 
focus 
on 
signing 
up 
for 
courses 
with 
Milton 
Keynes 
College. 
v Facebook 
campaign: 
driving 
traffic 
to 
a 
Fan 
Page 
offering 
weekly 
contests 
and 
prizes 
while 
providing 
daily 
updates 
and 
interesting 
content.
WordPress 
blog 
was 
launched 
and 
used 
to 
feed 
interesting 
and 
relevant 
content 
to 
the 
Facebook 
page. 
v v YouTube 
videos 
featuring 
current 
students 
were 
fed 
into 
the 
Fan 
Page. 
15.4 Result 
Over 
8 
weeks 
of 
targeting 
a 
20-­‐mile 
radius 
around 
Milton 
Keynes: 
v 500 
fans 
joined 
the 
Fan 
Page 
v 30 
video 
views 
per 
day 
v 4-­‐8 
interactions 
per 
post 
v 464 
Facebook 
page 
views 
per 
day 
v Competitor 
PPC 
campaign 
generates 
3090 
website 
visits 
v 202 
phone 
call 
enquiries 
and 
21 
booked 
courses 
to 
date 
Contact 
us 
About 
WSI 
© 2013 - Venturi Internet SA 30 -­‐ 
WSI 
is 
the 
largest 
network 
of 
digital 
marketing 
experts 
worldwide: 
+1'000 
across 
80 
countries. 
WSI 
operates 
since 
18 
years 
worldwide 
and 
2 
years 
in 
Switzerland. 
Contact 
us 
now 
for 
a 
personalized 
audit 
of 
your 
internet 
presence. 
We 
will 
recommend 
what 
online 
marketing 
solutions 
you 
should 
focus 
on. 
Contact 
benoit@wsibp.com

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Inbound marketing for education - 10 case studies - analysis by WSI

  • 1. Inbound marketing and Education: 10 Universities and Schools case studies in USA and Europe Benoit Gaillard WSI is Hubspot platinum partner WSI Business Performance in Geneva April 19th, 2013 © 2013 -­‐ Venturi Internet SA
  • 2. © 2013 - Venturi Internet SA 2 Contents SUMMARY .............................................................................................................................. 4 1. YOUR OLD MARKETING MODEL IS BROVEN: ARE YOU READY FOR INBOUND MARKETING? 5 2. LIST OF COLLEGES WITH ONLINE MARKETING CAMPAIGN ................................................ 6 3. CASE STUDY ON THE OPEN UNIVERSITY ........................................................................... 6 3.1 BACKGROUND ................................................................................................................................... 6 3.2 OBJECTIVES ....................................................................................................................................... 6 3.3 STRATEGY ......................................................................................................................................... 7 3.4 RESULT ............................................................................................................................................. 7 4. CASE STUDY ON THE CALIFORNIA SOCIETY OF CERTIFIED PUBLIC ACCOUNTANTS (CALCPA) 8 4.1 REACHING OUT TO DESIRABLE MARKET .................................................................................................. 8 4.2 TARGETING HELPS IDENTIFY NEW-­‐MEMBER PROSPECTS ............................................................................ 8 4.3 PARTNER MESSAGES OFFER MORE WAYS TO CONNECT ............................................................................ 9 4.4 CHALLENGE ..................................................................................................................................... 10 4.5 SOLUTION ....................................................................................................................................... 10 4.6 WHY LINKEDIN? .............................................................................................................................. 10 4.7 RESULT ........................................................................................................................................... 10 5. CASE STUDY ON THE STEVENS INSTITUTE OF TECHNOLOGY ............................................ 11 5.1 RAISING AWARENESS OF DEGREE PROGRAMS ....................................................................................... 11 5.2 COMBINING THE POWER OF LINKEDIN MARKETING TOOLS ...................................................................... 11 5.3 CONNECTING WITH TECH-­‐SAVVY PROFESSIONALS .................................................................................. 12 5.4 CHALLENGE ..................................................................................................................................... 13 5.5 SOLUTION ....................................................................................................................................... 13 5.6 WHY LINKEDIN? .............................................................................................................................. 13 5.7 RESULTS ......................................................................................................................................... 13 6. MONTSERRAT COLLEGE OF ART ..................................................................................... 14 6.1 CHALLENGE ..................................................................................................................................... 14 6.2 STRATEGY ....................................................................................................................................... 15 6.3 SEARCH ENGINE OPTIMIZATION (SEO) ............................................................................................... 15 6.4 SOCIAL MEDIA ................................................................................................................................. 15 6.5 GRAPHIC DESIGN ............................................................................................................................. 16 6.6 PR ................................................................................................................................................. 16 6.7 CONVERSION OPTIMIZATION ............................................................................................................. 16 6.8 PAID SEARCH AND FACEBOOK ADS ..................................................................................................... 16 6.9 RESULTS ......................................................................................................................................... 17 7. SHERMAN COLLEGE OF CHIROPRACTIC .......................................................................... 18 7.1 CHALLENGE ..................................................................................................................................... 18
  • 3. 7.2 RESULT © 2013 - Venturi Internet SA 3 ........................................................................................................................................... 18 8. UNIVERSITY OF MICHIGAN – ADMISSIONS WEBSITE ....................................................... 19 8.1 CHALLENGE ..................................................................................................................................... 19 8.2 PROJECT ......................................................................................................................................... 19 8.3 RESULT ........................................................................................................................................... 20 9. COLUMBIA COLLEGE CHICAGO ON FACEBOOK ............................................................... 20 9.1 AN INTEGRATED MARKETING APPROACH ............................................................................................ 21 9.2 CAN THE SCHOOLS APP PREDICT ENROLLMENT AT CCC? ....................................................................... 21 9.3 EXPOSING EXISTING CONNECTIONS .................................................................................................... 22 9.4 STUDENTS, FACULTY, AND STAFF FIND VALUE IN THE SCHOOLS APP ........................................................ 22 9.5 FOLLOW UP .................................................................................................................................... 22 10. IVY BRIDGE COLLEGE SCHOOLS APP-­‐PROVIDING PEER-­‐TO-­‐PEER SUPPORT FOR ONLINE STUDENTS ............................................................................................................................. 23 10.1 INTRODUCTION .............................................................................................................................. 23 10.2 RESULT ......................................................................................................................................... 24 11. WSI REFERENCES .......................................................................................................... 25 12. CASE STUDY ON THE MBA CENTER ............................................................................... 25 12.1 BACKGROUND ............................................................................................................................... 25 12.2 CHALLENGE ................................................................................................................................... 25 12.3 SOLUTION ..................................................................................................................................... 25 12.4 RESULT ......................................................................................................................................... 26 13. CASE STUDY ON THE STORK’S NEST CHILD ACADEMY ................................................... 26 13.1 BACKGROUND ............................................................................................................................... 26 13.2 SOLUTION ..................................................................................................................................... 26 13.3 RESULT ......................................................................................................................................... 27 14. CASE STUDY ON THE CORNERSTONE MONTESSORI PREP SCHOOL ................................ 27 14.1 BACKGROUND ............................................................................................................................... 27 14.2 CHALLENGE ................................................................................................................................... 27 14.3 SOLUTION ..................................................................................................................................... 27 14.4 RESULT ......................................................................................................................................... 28 15. CASE STUDY ON THE MILTON KEYNES COLLEGE ............................................................ 29 15.1 BACKGROUND ............................................................................................................................... 29 15.2 CHALLENGE ................................................................................................................................... 29 15.3 SOLUTION ..................................................................................................................................... 29 15.4 RESULT ......................................................................................................................................... 30 CONTACT US ......................................................................................................................... 30
  • 4. Summary Google Colleges LinkedIn SEO Facebook Adwords © 2013 - Venturi Internet SA 4 Social Media The Open University X The California Society of Certified Public Accountants X The Stevens Institute of Technology X Montserrat College of Art X X X Sherman College of Chiropractic X University of Michigan X Columbia College Chicago X Ivy Bridge College X MBA Center X Stork’s Nest Child Academy X Cornerstone Montessori Prep School X X X Milton Keynes College X X
  • 5. © 2013 - Venturi Internet SA 5 1. Your old marketing model is broven: are you ready for inbound marketing? It becomes more and more challenging for College and Universities to source quality applicants at an efficient cost. The traditional methods of advertising show diminishing return on investment while consumers apply selective consumption. Welcome to the Consumer Republic! We have researched some of the successful digital marketing campaigns that drove results for the education industry. You will find 6 case studies and 4 WSI refernces in this document (chapter 11). Conclusion: the education industry needs to move beyond digital solutions driven by traffic and conversions as KPI to focus on the candidate relationship. Identify the various personae of your target group, understand their motivations and barriers, provide useful content that facilitates the application decision, automate and personalize your web presence to implement this relationship in the digital age. Inbound marketing is the proven process to manage the candidate relationship from strangers to visitors to inquires, students and finally alumni. More details on Hubspot for higher education: http://fr.slideshare.net/Intead/contextual-­‐marketingforhighereducation Check out the EHL case study increasing international applicants by +59% with Hubspot: http://www.hubspot.com/customers/ehl Hubpost is the leading marketing automation solution to enable the candidate relationship. WSI, the largest network of digital experts worldwide, is one of the first 18 Hubspot platinium partners worldwide. WSI is active in Switzerland through WSI Business Performance. Get in touch to understand how the inbound marketing opportunity would benefit you locally: benoit@wsibp.com, 022 566 19 29.
  • 6. 2. List of Colleges with Online Marketing Campaign Below is the list of colleges with online marketing campaign: S.No Name of the colleges Location 1 The Open University The UK 2 The California Society of Certified Public Accountants (CalCPA) The US 3 Stevens Institute of Technology The US 4 Montserrat College of Art The US 5 Sherman College of Chiropractic The US 6 University of Michigan The US 3. Case Study on the Open University © 2013 - Venturi Internet SA 6 3.1 Background The Open University (OU) is the UK’s only university dedicated to distance learning. More than 180,000 students are enrolled and about 70% of undergraduates are in full-­‐time employment sponsored by their employers. The OU is the largest academic institution in the UK and Europe by student number. 3.2 Objectives v Raise Awareness of the OU and promote the course offering amongst UK professionals v Drive potential students to the Open University site to purchase a further-­‐education course.
  • 7. 3.3 Strategy © 2013 - Venturi Internet SA 7 v A branding campaign to increase the profile of the Open University amongst an audience with high professional aspirations v Spark debate on further education course v Identify audiences most inclined to take a further education v This strategy also provided the OU with the option to create a follow-­‐up campaign to LinkedIn users who had responded positively to the OU Poll 3.4 Result v The campaign achieved high-­‐levels of participation among users. The Linkedin Poll question ‘What’s your opinion on doing a course to further or change your career?’ achieved 2,119 responses in less than two months v 37% responded that they are interested in taking an OU course v The advertising campaign across the LinkedIn platform achieved a CTR of 0.63% v 51 comments from respondents extended the feedback and debate around OU. OU advocates emerged from the poll feedback delivering credible user-­‐generated endorsements. v Advertising on LinkedIn allowed the OU to reach a professionally-­‐motivated audience. The OU has gone far beyond the click-­‐through-­‐rate alone. Achieved brand engagement and started offering various courses.
  • 8. © 2013 - Venturi Internet SA 8 4. Case Study on the California Society of Certified Public Accountants (CalCPA) 4.1 Reaching out to desirable market The California Society of Certied Public Accountants, or CalCPA, is the country’s largest state accounting organization and the largest CPA association in California. CalCPA has 40,000 members in public practice, private industry, education and government. A key to the organization’s future growth is attracting student members, who will become active participants in the association as they mature into their careers. In a bid to boost its student membership, CalCPA removed yearly membership fees for students, allowing them to join CalCPA for free if they are full-­‐time or part-­‐time students and have not yet received a bachelor’s degree. “We want to make student membership a priority,” explains Matthew Koontz, communications and marketing director for CalCPA. “By bringing them in as students, they can help spread the message about accounting as a career choice to their fellow students and we can also connect them to job opportunities.” The challenge for CalCPA was getting out the word about the free membership. “We have 14 chapters in California, and we’ll have two to three events per week with each chapter,” Koontz says. “Signing up students at events can be hit or miss – sometimes they’re very successful in terms of attracting students, sometimes they’re not. This led us to seek out other ways to connect with students and tell them more about the benets of CalCPA membership, like nding a job or getting help with the CPA exam. We need to help them understand the value of the membership, even if it’s free.” 4.2 Targeting helps identify new-­‐member prospects Koontz, working with interactive agency Colsky Media, decided to test online marketing for the rst time in a bid to reach more students. “Students can be hard to track down,” Koontz explains.
  • 9. © 2013 - Venturi Internet SA 9 “They’re often in classes and have irregular schedules, so trying to bring them to events is dif-­‐ cult.” However, tracking down the specic subset of students CalCPA needed – that is, California undergraduate students with an interest in the accounting profession – was another hurdle to overcome. “It’s very difcult to nd people in this age range in California, studying this particular subject,” explains Justin Colsky, managing director of Colsky Media. “We also advertised on Facebook, but since the site does not offer a context of professionals, we didn’t know if our message was even reaching the right audience.” LinkedIn, on the other hand, offered a professional audience in tandem with targeting capabilities, Colsky said. “The professional focus was more attractive to us, especially since we wanted to build a long-­‐term relationship with students who would soon be pursuing accounting careers.” LinkedIn’s personalized marketing solutions, such as Partner Messages, also appealed to Colsky and Koontz. “With a Partner Message, we could go into detail about the benets of joining CalCPA, which would be more difcult to get across in a display ad,” Koontz says. “We could be informative while also using an informal tone, since it’s a one-­‐to-­‐one message.” 4.3 Partner Messages offer more ways to connect CalCPA created a Partner Message with six key reasons for students to join CalCPA, and a link to a landing page where students could sign up for membership. The Partner Message was delivered to members of LinkedIn groups relating to nance and accounting, as well as CPA exam prep groups. The combined open rate for the Partner Message was 40%, with a combined clickthrough rate to the landing page of 15%. Combined marketing efforts, including the LinkedIn campaign, CalCPA signed up about 1500 new student members between February and April of 2012.
  • 10. © 2013 - Venturi Internet SA 10 “The ability to carefully choose who receives our messages helps us raise awareness of the value of CalCPA membership with the right people,” Koontz says. “LinkedIn targeting is playing an important role in helping us emphasize these benets with an audience that is traditionally hard to reach.” 4.4 Challenge v Drive membership among hard-­‐to-­‐reach students v Reach specific demographic group by region and industry v Identify targets before they have completed degree program v Deliver in-­‐depth messages about membership benefits 4.5 Solution v Target members of finance, accounting, and CPA exam groups on LinkedIn v Use one-­‐to-­‐one Partner Messages to cut through message clutter v Provide membership benefit details to increase impact of message 4.6 Why LinkedIn? v Ability to precisely target by professional interests as well as region and industry v Professional audience receptive to messages about career growth v Members self-­‐identify interests and future career plans v Partner Messages offers one-­‐to-­‐one communication 4.7 Result v 40% open rate for best-­‐performing Partner Messages v CTRs up to 15% v Helped contribute to a 47% growth of student members in three months v Allowed Linkedin to be one of the top 20 of all web referrals to all of CalCPA.org
  • 11. 5. Case Study on the Stevens Institute of Technology © 2013 - Venturi Internet SA 11 5.1 Raising awareness of degree programs Founded in 1870, Stevens Institute of Technology is located in Hoboken, N.J. just a stone’s throw from midtown Manhattan. The school is well known for its engineering and science undergrad and graduate degree programs – but as it began to roll out exciting new graduate programs, its marketing experts realized that Stevens needed a boost in awareness, especially among professionals considering going back to school for M.B.A. and other graduate degrees. “Our new graduate program, Business Intelligence and Analytics (BI&A), is the first program of its kind in the New York area, and one of only about 12 in the world,” explains Michael Schinelli, Stevens Institute’s assistant vice president for marketing and communications. While the school has 43 different graduate programs, Schinelli decided to focus marketing efforts on the new BI&A degree, along with Computer Science, Financial Engineering, Systems Engineering, and M.B.A. graduate programs – “our top performers,” Schinelli says. Stevens Institute was conducting display advertising campaigns on popular career websites, as well as retargeting campaigns via ad networks. “All of these campaigns offer different benets at different price points,” Schinelli explains. “However, the retargeting conversions don’t come from websites where we had a brand presence, and these campaigns didn’t offer ways to carefully target the audiences we needed to reach. We wanted to have an affiliation with a professional network on which we could create a share of voice about Stevens, and could saturate the messaging more frequently.” 5.2 Combining the power of LinkedIn marketing tools Schinelli saw the opportunity to create this brand presence on LinkedIn, using a combination of marketing tools: Partner Messages, display ads, and self-­‐service pay-­‐per-­‐click LinkedIn Ads. “With LinkedIn, we wanted to test the benefits of a 360-­‐degree campaign,” he explains. “We
  • 12. © 2013 - Venturi Internet SA 12 wanted LinkedIn members to see our messages more often, hopefully in different ways. The brand objective was to be recognized across the LinkedIn network as a premium provider of the programs we offer.” The marketing goal, he adds, was to encourage people to click through to Stevens Institute’s inquiry form – the first step toward making a formal application for a degree program. For Stevens Institute, a key advantage of advertising with LinkedIn is its targeting capability – and specifically, the fact that its members indicate their career goals and interests beyond just the jobs they’ve held. “They don’t just say, ‘This is what I used to do, or this is what my company calls my job,’” Schinelli says. “They join LinkedIn groups not only based on what they’re doing today, but based on jobs they’d like to get in the future, or tasks they’d like to get better at.” 5.3 Connecting with tech-­‐savvy professionals For Partner Messages, Stevens Institute targeted LinkedIn members without graduate degrees in the New York City metropolitan area, using a pitch about building technology related skills. For display ads, the school targeted New York area members with group affiliation and job functions relating to the degree programs it are marketing, such as Computer Science and Financial Engineering. Since launching its advertising on LinkedIn in mid-­‐2011, the Partner Messages have achieved open rates as high as 21% and click through rates as high as 12%. During the campaigns, LinkedIn became one of Stevens Institute’s top 10 referral sites to the school’s graduate admissions department – leading Stevens to shift some of its media budget from Career Builder to LinkedIn. The campaign around the new Business Intelligence and Analytics degree has helped Stevens Institute build mindshare and drive more inquiries for information about the program, Schinelli says. “That’s good to see for a new launch,” he explains. “LinkedIn is helping us reach the tech-­‐
  • 13. © 2013 - Venturi Internet SA 13 savvy, business-­‐minded individuals that we need to connect with. Being able to target geographically as well as by group affiliation, and developing the brand presence, are really adding up.” 5.4 Challenge v Raise awareness of degree programs v Drive inquiries from prospective students v Create a brand presence in professional online community v Deliver messages to hard-­‐to-­‐identify graduate degree candidates 5.5 Solution v Deliver Partner Messages to regional LinkedIn members v Target display ads to relevant LinkedIn Groups v Launch self-­‐serve pay-­‐per-­‐click LinkedIn Ads for message saturation 5.6 Why LinkedIn? v Tech-­‐savvy, professional audience v Ability to create brand presence across online community v Members self-­‐identify interests and future career goals v Targeting by geography, education level, jobs, and group affiliations 5.7 Results v CTRs up to 12% for Partner Messages v 21% open rate for best performing Partner Messages v Increase in information requests for new degree program v Building conversations with precise audiences
  • 14. 6. Montserrat College of Art © 2013 - Venturi Internet SA 14 As a case study, Montserrat College of Art (MCA) represents a unique blend of SEO, social media, and public relations successes. First, consider that MCA, with only 400 students, is small. It has a history of relatively rapid new president turnover and a student body with tuition funded, in a large part, by scholarships and grants. In the past, the college has had issues filling classes, attracting out of state students, and gaining visibility online. When McDougall Interactive (McDougall) began working with MCA, prospects, recruits, students, faculty, staff, and the general public were – as they continue to – judging colleges by the quality of their website and presence in search and social media. Unfortunately the MCA website was dated, there were no rankings other than branded search terms, and social profiles were weak, at best. In addition, public relations efforts had been largely for hyper local events attracting only hyper local media. Before moving forward, McDougall met with the President and Marketing director, as well as a dozen other key people to make sure McDougall truly understood their brand, business, and marketing needs. McDougall quickly realized that the brand message was unclear and suggested some brand strategy research by partner at Arnold Advertising. McDougall did interviews with faculty, staff, students, and parents. We then created a mission statement and a tagline (“See What You can Do with an Art Degree”) which were presented to the board. 6.1 Challenge When McDougall initially began working with MCA, the college had almost no visibility in the search engines (outside of branded organic search terms), no social media presence, no Pay-­‐ Per-­‐Click (PPC), and no major public relations successes. More importantly, the college was not filling all classes and was only attracting regional students. McDougall goal was to not only increase visibility – online and in the media – but to sign up more non-­‐scholarship students and
  • 15. © 2013 - Venturi Internet SA 15 to reach more funders in the art world. Additionally, McDougall wanted to position MCA as a thought leader in the elite art community 6.2 Strategy McDougall belief is that Internet marketing is most powerful when businesses use a variety of integrated tactics that feed on each in a symbiotic way. 6.3 Search Engine Optimization (SEO) McDougall started with SEO because, given the incredible number of searches for topics related to art, McDougall felt that nationally-­‐ and locally-­‐focused search engine optimization was an essential activity. First, McDougall focused on the site itself to ensure that it had clean URLs and search engine friendly site architecture. Next, McDougall attacked keywords ranging from art colleges and art schools to phrases related to majors and careers like animation colleges and graphic design careers. At the same time, McDougall optimized large volumes of individual course areas with local geo targeting (e.g., Beverly, MA, Massachusetts, etc.). McDougall also optimized the long tail keywords in blog posts. 6.4 Social Media Initially, McDougall redesigned the college’s blog and transitioned it to an on-­‐site URL at http://www.montserrat.edu/blog/ to take advantage of the SEO boost and to grow the overall size of the website, with the eventual goal of releasing a series of blogs on various topics to attract links and social media attention. The next step involved setting up MCA’s Facebook brand page – which became a high priority action item after McDougall discovered that they were using the community page format. McDougall then embarked upon a course of content creation that included SEO-­‐friendly blog posts, info graphics, photos, and videos – all of which were shared on various social destinations to created social buzz.
  • 16. 6.5 Graphic Design © 2013 - Venturi Internet SA 16 McDougall created a new look for just the home page while a budget was being created for a site redesign. 6.6 PR Starting with the 2010 Annual Art Auction, McDougall provided information, materials, and access to all local (North Shore) media outlets, consisting of daily and weekly newspapers. Only two weeks into the initiative, when the Auction was held, McDougall had generated so much coverage that at least 150 people walked in who only knew about the event through publicity generated by McDougall Interactive. By consistently pushing out news releases ranging from local events, thought leader segments like the Encaustic conference, and wild stuff like Gorilla Girls, McDougall sought to gain traction in a wider variety of art communities nationally. Throughout the next year, McDougall focused PR efforts on exhibits in the College’s gallery and had MCA news repeatedly covered in the Boston Globe, the region’s largest daily newspaper, as well as all local dailies and weeklies. During this phase of our PR efforts, McDougall suggested that the College uses the phrase “See What You can Do with an Art Degree,” positioning the school as an important avenue for young people to understand and join the “creative economy.” 6.7 Conversion Optimization The online applications and continuing education areas were optimized and new calls to action on the home page were tested with Google Website Optimizer. 6.8 Paid Search and Facebook Ads Google Adwords and Facebook Ads were effectively used in small, cost-­‐effective doses to drive traffic to summer workshops.
  • 17. 6.9 Results © 2013 - Venturi Internet SA 17 For the first time in its 40-­‐year history, MCA has a waiting list of applicants, and McDougall have generated leads from states such as a Colorado where the college has never had enrollment before. Below are just a few of the media highlights: v WGBH-­‐TV, Boston and nationally v Cover and features in ArtScope, Art New England and Art News v Boston Business Journal v The Associated Press v Boston Globe (frequently for exhibitions) major FRONT PAGE coverage of “For The Record.” There was a strong increase in visits to the MCA website and SERPs penetration for targeted keywords. Through SEO, we had a 1,454% increase in top 50 results of Google organic search engine results pages. Rankings in the first six months included #1 in Google for the keyword “Art Colleges” For a local art college to beat RISD and the rest of the national / larger schools, we feel this was a phenomenal success. Furthermore, PPC successfully drove a significant increase in enrollment. McDougall used Google Analytics to track all of the sources driving traffic to the application pages and summer workshop pages, and tracked major increases in goal conversions. With shared management, McDougall increased the college’s Facebook engagement to over 700 likes with a large increase in page visits.
  • 18. 7. Sherman College of Chiropractic © 2013 - Venturi Internet SA 18 Sherman College of Chiropractic has 40 years of experience providing students with a comprehensive chiropractic education, preparing them to enter the field as primary health care professionals who are highly skilled, compassionate, ethical and successful. On its 80-­‐acre campus in South Carolina, Sherman offers a first professional degree program unique in its approach to health care and known globally for the skill and art of chiropractic delivered by graduates. 7.1 Challenge Sherman College of Chiropractic needed to update their website analytics for a more in-­‐depth understanding of user behavior and to get assistance with their online marketing strategy. The college also wanted to know the increase in number of enrollments compared to previous year. 7.2 Result v Updating website analytics to better model user behavior, including the use of funnels to look at individual segments of the user base v Increasing overall traffic, with a focus on organic search inquiries, lead generation, and strategies that put visitors in direct contract with the school, such as applications, inquiries and campus visits. v As a result, the number of enrollments that occurred in August 2012 exceeded the total number of enrollments in all of 2011. Traffic increased, both from organic traffic by 98%, and mobile traffic by 154%, with an overall rise in visits of 43%.
  • 19. 8. University of Michigan – Admissions Website © 2013 - Venturi Internet SA 19 8.1 Challenge It is difficult to eclipse the University of Michigan in size and performance. Whether it is the number of people on the Ann Arbor campus (58,000) or the number of living alumni still connected to the University (460,000), Michigan can steamroll the crème de la crème of the private Ivies. As the birthplace of the Peace Corps and the training ground for the entire Apollo 15 crew, the Wolverines pride themselves as being the “Leaders and Best.” 8.2 Project When the best in higher education wanted to redevelop their web presence, to make the user experience best in class, they came to Stamats, leaders of strategic communications in higher education. Michigan wanted three tasks which are inquire, visit, and apply—easy to complete for key audiences. While streamlining these tasks is the right thing to do, with over 30,000 phone calls a year and a similar number of applications submitted, our job was monumental. It was critical that the 1.5 million annual visitors found what they were looking for, and the website converted visitor inquiries into action. Employing industry best practices, Stamats developed a website showing Michigan’s personality and strengths. This site allows individuals to find the information they are looking for without taking them to unconnected links; uses analytics to measure results and user experience; and showcases the Block M which represents all that the University of Michigan brand has to offer. In the college panoptic approach, the Stamats team carried out integral web design processes such as discovery, architecture, and usability testing; creative concept development, testing, designing, and writing; and social media workshops. Analytics benchmarking and communication sequence mapping were part of our comprehensive plan. The collaborative meetings and insights resulted in a change in the organizational structure; a review of the
  • 20. © 2013 - Venturi Internet SA 20 overall communication process; and a strategic evaluation of how content was being gathered and shared. Stamats continue to work with the University of Michigan on a variety of projects where we design and customize research, branding, digital, and creative solutions for them. 8.3 Result v Stamats developed a website showing the university personality and strengths. v Allows individuals to find the information they are looking for without taking them to unconnected links v Uses analytics to measure results and user experience 9. Columbia College Chicago on Facebook Columbia College Chicago is one of the country’s largest institutions devoted to arts and media, with 12,228 students from all across the US. Although CCC is highly effective at fostering interest in its programs and culture among prospective students, the institution needed a stronger online community to foster engagement between current and prospective students1. After experimenting with some of the traditional tools on the market, Matthew Green, CCC’s Director of Student Communications, realized traditional tools weren’t reaching his students -­‐ a majority of CCC was active on Facebook, but no tools on the market integrated with Facebook in a compelling way. He decided to implement the Schools App. 1 Source -­‐ http://www.inigral.com/successstories/Columbia-­‐College-­‐Chicago/
  • 21. 9.1 An Integrated Marketing Approach © 2013 - Venturi Internet SA 21 To help boost adoption, CCC aligned their Schools App launch with their New Student Convocation. Within 24 hours, hundreds of students had added the Facebook application. Within 20 days of the application’s launch at CCC, over 25% of admits who ultimately enrolled in CCC had added the Schools App. By the time school started, over half of CCC’s recently enrolled students were using the application. 9.2 Can the Schools App Predict Enrollment At CCC? For Columbia College Chicago’s (CCC) Class of 2014, the Schools App was a crucial tool for the students and the admissions department alike. It was found that students who signed up for the Schools App at least two months before school started were about 16% more likely to ultimately enroll than users who added the application closer to the first day of school. This suggests that users who add the application early are excited about the school and likely to attend, and can be considered a positive correlation for admissions departments looking to predict yield. Ultimately, 94% of the candidates who signed up for the application enrolled and showed up for the first day of school at CCC. (In other words, a Schools App user was 7x more likely to attend CCC than not attend.) By the time school started, student engagement in the Schools App was at an all time high. Over half of CCC’s enrolled students had signed up for the application. Students were active in the application, adding 100-­‐300 pieces of content daily.
  • 22. 9.3 Exposing Existing Connections © 2013 - Venturi Internet SA 22 In the college’s weekly newsletter to the campus, “In The Loop,” CCC features a handful of popular posts in the application, engaging interested students and boosting traffic and discussion. In one month, CCC student Nora found other students who were interested in doing a marketing summer study in Prague with her, Meryle (a sophomore), found a sculptor, and Tess (a first-­‐year student) found a web designer to build her portfolio site through the application. 9.4 Students, Faculty, and Staff Find Value in the Schools App After Student Communications started seeing success engaging students within the application, other departments began to use the Schools App to build involvement and community on campus as well. Residence Life used the application to help students meet their future room and hall mates by giving each hall floor its own Interest within the application, allowing students could talk to their peers in the dorm before moving in. The first floor to get all of its residents to join the Schools App won a pizza party, courtesy of Student Affairs. After a 7.0 magnitude earthquake devastated Haiti, Green announced on the Schools App that several campus groups were looking for students to volunteer for relief efforts. Students responded enthusiastically and used the application to brainstorm how best to contribute. 9.5 Follow Up Two Years Later, CCC Still on Facebook. Our recent survey of undergraduates at Columbia College Chicago about the first year impact of the app had several central themes. People were able to look for common interests with students they had not yet met, and being able to see which students were in their building (even down the hall!) and in their classes.
  • 23. © 2013 - Venturi Internet SA 23 Students appreciated the opportunity to meet these students with whom they’d be in close contact prior to arriving for the commencement of the school year. Other students said the app helped to ease their last minute nerves and ask questions in advance of their arrivals. A substantial number of students are using the application to network. Students mentioned getting roles for films and other artistic collaborations that emerged from participation in the app. 10. Ivy Bridge College Schools App-­‐Providing Peer-­‐to-­‐ Peer Support for Online Students 10.1 Introduction Ivy Bridge College, an online two year college, is a seamless way for students to earn their associate’s degree before transferring to one of its many four-­‐year partner institutions. Ivy Bridge College is a joint venture between Altius Education, a company based in San Francisco, and Tiffin University, located in Tiffin, Ohio2. Ivy Bridge provides unparalleled support services and a guided academic pathway for their students. The Schools App is a key tool that their staff uses to provide support and facilitate connections between their geographically dispersed students. The student profile of Ivy Bridge is varied, with both traditionally-­‐aged and adult learners. It’s typical to find re-­‐entry students, single parents and younger people that have faced challenging life experiences. Many of them have not been to school in a long time, and may have found education extraordinarily challenging until enrolling at Ivy Bridge. For students like these, the 2 Source -­‐ http://www.inigral.com/successstories/Ivy-­‐Bridge-­‐College/
  • 24. © 2013 - Venturi Internet SA 24 support and services model of Ivy Bridge College provides a new hope for a brighter academic future. Despite high frequency contact with faculty and Success Coaches, many students report that they would still like to feel more connected to one another. Their E-­‐College learning platform provided by Pearson, while an effective LMS, does not facilitate the types of emotional interaction and bonds they wish to form with one another. This is where Ivy Bridge on Facebook comes in. A core group of students has attached themselves to our Facebook App and has used it to build important relationships. They visit the application while they are on Facebook to post updates on their coursework, ask questions and talk about their positive experiences with Ivy Bridge. They also discuss more personal matters, like interests and passions, and even challenges at home. 10.2 Result The facebook uses are profound. It has built awareness of the other types of students attending Ivy Bridge, facilitated friendships that otherwise never would have happened and most importantly, has provided a unified platform for them to support and encourage one another.
  • 25. 11. WSI references Below is the list of colleges with online marketing campaign implemented by WSI: S.No Name of the colleges Location 1 MBA Center France 2 Stork’s Nest Child Academy The US 3 Cornerstone Montessori Prep School Canada 4 Milton Keynes College The UK 12. Case Study on the MBA Center © 2013 - Venturi Internet SA 25 12.1 Background MBA Center is a formation organization formed by a dozen of centers in the world. The heart of its activity is the preparation for the tests like GMAT or TOEFL, and coaching to prepare the entrance in MBA. The previous website of MBA Center, technologically out of date, generated traffic by offering to the visitors complete information on tests like GMAT as well as the access to free tests. But no conversion strategy was implemented. 12.2 Challenge v Identify website visitors as leads and allow the conversion in customers v Allow the worldwide development of MBA Center v Develop the sales of tests and online formations 12.3 Solution v Development of a multilingual website including e-­‐sales, an event calendar with online reservations, online tests and an organization by sub-­‐fields according the implantation
  • 26. Implementation of MBA Center local phone number v v Chat module allowing online conversation v Detailed subscription form 12.4 Result © 2013 - Venturi Internet SA 26 v The new website allowed negotiating partnerships like HEC. The website includes a page for partners’ presentation. v Promotion of international development. v SEO on 18 keywords: 2 keywords appeared in first page at the beginning of the campaign, and after 3 months 10 keywords appeared in first page of Google results. v Following the optimization of Adwords campaigns by WSI, the number of visits generated has been multiplied by 1.6 compared to the previous month where it was directly managed by the client. 13. Case Study on the Stork’s Nest Child Academy 13.1 Background Stork’s Nest was advertising through traditional methods of Yellow Pages, radio and local newspaper ads. Their original website was 100% Flash and not recognized by the search engines. Due to the downturn in the market, enrollments were dipping. They needed a measurable way to attract new visitors to the school for enrollment. 13.2 Solution v Build a new website using the WSI eFusion platform. v Optimization of the website for local place search in the spring of 2009. v PPC campaign using the call-­‐to-­‐action of “free initial registration worth $75”. For existing families, they were able to access easily downloadable calendars.
  • 27. 13.3 Result © 2013 - Venturi Internet SA 27 v Over 150 leads with approximately 50 new enrollments both full-­‐time and part-­‐time, since starting the project. v Email marketing to follow up with prospective families that did not enroll but showed interest. v From a search engine perspective, the website ranked page one for the following keywords: “Daycare Rhode Island”, “Day Care Rhode Island”, “Daycare East Greenwich, Daycare Warwick”, “Daycare Smithfield”. 14. Case study on the Cornerstone Montessori Prep School 14.1 Background Prior to working with WSI, Cornerstone Montessori Prep School had no digital marketing strategy and was only seen online for keywords related to the company name. Their lead generation consisted of advertising in Yellow Pages, educational directories, educational magazines, referrals and the sign outside their school. 14.2 Challenge They needed to increase enrollment to keep the school going. 14.3 Solution v Redesigned the school’s website using the WSI eFusion platform and optimization of the website pages: implementation of specific forms on the website for job employment inquiries, to book a tour of the school and a more detailed Admissions Application.
  • 28. PPC campaign for 3 months to generate immediate traffic to the website. v v Creation of a content marketing blueprint, competitor report. v Monthly SEO campaign focused on article marketing and link building. © 2013 - Venturi Internet SA 28 v Recently, WSI also created a custom Facebook page for the school and are in the works of designing a blog for the principal. 14.4 Result v The school is on page 1 of Google for terms related to “Toronto Montessori School”. v When the new website went live and we started generating traffic from Google PPC ads and Facebook ads, they were receiving 3 calls a day as well as people dropping in to ask for a tour of the school and several online inquiries. v In addition, over the last year: o 32 people signed up for their newsletter o 27 people completed the Admissions o Application Request o Almost 100 inquiries for more information came in via the contact form o Inquiries from other organizations interested in working with the school came through v They did not renew advertising with Yellow Pages or any of the other subscription except for the one online directory that is sending them more traffic.
  • 29. 15. Case Study on the Milton Keynes College 15.1 Background © 2013 - Venturi Internet SA 29 Milton Keynes College is a well-­‐known college within the UK providing school leavers with 317 part-­‐time and full-­‐time courses and diplomas. The marketing department is very experienced and the website receives over 25,000 visitors on average per month. However, they had only recently started experimenting with social media and were looking for a consultant to assist. 15.2 Challenge WSI’s goal was to help the college raise brand awareness amongst 16-­‐19 year olds within a 20-­‐ mile radius of the city of Milton Keynes. In addition, we wanted to generate increased course bookings through a pay-­‐per-­‐click (PPC) campaign, which was solely targeting competitor college search phrases. 15.3 Solution v Social media brand awareness campaign, including a secondary PPC campaign. WSI was responsible for developing the project, creating the content, setting up the platforms and managing the daily updates. The project was set as a 3-­‐month brand awareness campaign. WSI targeted competitor universities and colleges within a 20-­‐mile radius of Milton Keynes College. v Creation of a landing page that would target users searching for competitor colleges and universities and drive the traffic to that landing page with a focus on signing up for courses with Milton Keynes College. v Facebook campaign: driving traffic to a Fan Page offering weekly contests and prizes while providing daily updates and interesting content.
  • 30. WordPress blog was launched and used to feed interesting and relevant content to the Facebook page. v v YouTube videos featuring current students were fed into the Fan Page. 15.4 Result Over 8 weeks of targeting a 20-­‐mile radius around Milton Keynes: v 500 fans joined the Fan Page v 30 video views per day v 4-­‐8 interactions per post v 464 Facebook page views per day v Competitor PPC campaign generates 3090 website visits v 202 phone call enquiries and 21 booked courses to date Contact us About WSI © 2013 - Venturi Internet SA 30 -­‐ WSI is the largest network of digital marketing experts worldwide: +1'000 across 80 countries. WSI operates since 18 years worldwide and 2 years in Switzerland. Contact us now for a personalized audit of your internet presence. We will recommend what online marketing solutions you should focus on. Contact benoit@wsibp.com