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Introduction to Sales
    Management
      Dr. Debasis Ray
Evaluation of Sales Management
A. The beginning era identified as Simple Trade
   Era, lasted from the beginning of the marketing
   concept to the mid 19th century. In this period
   whatever products available were harvested
   with limited offerings. Exploration and trade in
   resources was the focus of the economic activity
   with products as center of attraction.
Evaluation of Sales Management
B. In the next stage the simple trade era was
   replaced by the production era, continued until
   the great depression. In this era importance
   was given on engineering and production. The
   primary objective was to only produce product
   and sell it to the market in assumption that
   customers have to accept it as alternatives were
   not available.
Evaluation of Sales Management
C. The sales era lasted between 1920’s and 1940’s,
   emphasized on different marketing related
   aspects rather than product only. As consumer
   markets were saturated and competitions were
   increasing day by day so it was not easy to sell
   product without providing adequate information
   about the brand. Here price became one of the
   most important features to organizations to get
   an edge over their rivals.
Evaluation of Sales Management
D. During the post Second World War phase, World
   featured economic boom resulted a urgent need
   of a separate department for marketing called as
   Marketing Department Era. Here organizations
   experienced that past sales orientation concept
   were not sufficient to motivate consumers as
   they have more bargaining power in market
   place. Business consolidated market related
   activities like advertisement, sales promotion,
   public relation etc into a consolidated
   department and concentrating on brand
   positioning.
Evaluation of Sales Management
E. As the premise of the marketing concept became
   widely accepted so the era of marketing
   organization emerged to take care of customers’
   need. Now customers are the focal point and all
   employees became part of the marketing effort. In
   the classical theory of marketing evolution this is
   the last stage followed by two modified version of
   sub-stages.
Evaluation of Sales Management
i) This sub-stage within marketing concept identified as the
   relationship marketing concept. The goal of the
   organization is to build-up a long-term relationship with
   customers. The general focus has changed to lifetime
   customer value and customer loyalty. Customer
   relationship management and data-mining become the
   buzzwords in recent marketing scenario.
ii) The second sub-stage within the marketing concept is
   identified as social/mobile marketing concept. It
   summed-up the knowledge and theories of its predecessor
   era but focuses on real-time connections and social
   exchanges based on build-up relationship driven by the
   consumers. In this concept businesses are connected 24/7
   to current, future and potential consumers in real time.
Evaluation of Sales Management
Concept & Definition of Sales
               Management
Sales management originally referred exclusively to
the direction of sales force personnel and lately the
term transformed into broader aspect in addition to the
management of personnel selling. In general view
Sales Management refers the management of
overall marketing activities such as advertising,
sales promotion, marketing research, physical
distribution, pricing and product merchandising.
Concept & Definition of Sales
              Management
According      to     American    Marketing
Association sales management refers “the
planning, direction and control of personnel
selling, including recruiting, selecting,
equipping, assigning, routing, supervising,
paying and motivating as these tasks apply to
the personal sales force”.
Concept & Definition of Sales Management
Efforts put forth to attain a company’s sales objectives
through sales management’s involvement with following
activities:
(1) Formulation of sales strategy through development of
account management policies, sales force compensation
policies, sales revenue forecasts, and sales plan,
(2) Implementation of sales strategy through selecting
,training, motivating, and supporting the sales force, setting
sales revenue targets, and
(3) Sales force management through development and
implementation of sales performance, monitoring, and
evaluation methods, and analysis of associated behavioral
patterns and costs.
THE NATURE AND IMPORTANCE OF SALES
             MANAGEMENT

According to Robert N. McMurry in his famous article ‘The
Mystique of Super Salesmanship’ (Harvard Business Review,
March-April 1961, p.114) classified a salesperson’s position
in the organization on following ways:-

•Position where a Salesperson’s job is predominantly to
deliver a product;

•Positions where a salespersons is predominantly an internal
order taker;

•Positions where a salesperson is also predominantly an
order taker but works in the field;
THE NATURE AND IMPORTANCE OF SALES
            MANAGEMENT
•Positions where a salesperson is not expected or
permitted to take an order but is called only to build
goodwill or to educate an actual or potential user;

•Positions where the emphasis is placed on technical
knowledge;

•Positions which demand the creative sales of tangible
products;

•Positions requiring the creative sale of intangible
products;
THE NATURE AND IMPORTANCE OF SALES
             MANAGEMENT
While the role of sales management professionals is
multidisciplinary, their primary responsibilities are:-

(a) Setting goals and standards for a sales-force;

(b) Planning, budgeting, and organizing sales program
    to achieve pre-defined goals;

(c) Implementing the program with proper segmentation
    and

(d) Controlling the overall program and evaluating the
   results.
Objectives of Sales Management
Sales management necessitates several objectives which are
executed by sales managers. There are three such main
objectives exist in the operational part of the organization:-

1.Sales Volume
2.Contribution to profits
3.Continuous Growth
Objectives of Sales Management
• The sales executives in this case are the ones who help implement
  these objectives.

• However it is the top management who are responsible to make
  skeleton of the organizational operation and has guided the lower
  management with full proof strategy to achieve these objectives of
  sales management.

• The top management should come out with the idea of new products
  which are socially responsible and are marketed in a manner which
  meets customer’s needs and expectations.

• Thus sales management involves a strong interaction between Sales,
  marketing and top management and worked as an integrated unit
  under the organization as a whole.
Emerging trends in Sales Management
•Global Presence-            Being a global, it is very necessary to face stiff challenges
from global companies. Due to differences in culture, language and taste and
preferences of customers it is not easy to adopt global condition. So sales force should
have well equipped with improved technology, strategy and operational to upgrade
themselves for international level.

•Innovative technology-             Revolution in technology helped companies to
communicate with world-wide customers in ease way. To promote products sales
management on behalf of organization should adopt new innovative technology. So it is
important for sales manager to aware off recent technologies using to get edge in
competitions.

•Better Customer Relationship Management (CRM) - Being a successful
organization in today’s competitive world it is necessary to build long-term relationship
with customers. It is less costly to retain an old customer rather than acquiring a new
one. So building up long term relationship will help the organization to know better
about needs and wants of the customers as referral process is very important for the
organization. It is not only building the brand image but also provide favorable
condition to operate.
Emerging trends in Sales Management
•Diversity among Sales-force- There is always exist diversity
between sales-force of an organization. Sales manager has to
accommodate himself with people of different background within his
sales-force.

•Team Based Selling Approach- In recent years it is common
approach for the organization to sell the product as a team to build long-
term relationship with potential customers. It is also very useful when
technically complex products are in the process to sell. Generally sales
team consists of top management, inbound and outbound salespersons,
technical specialists etc.

•Multi-channel Operations- in today’s competitive world, multi-
channel operation system is very useful to reach out for potential
customers in different ways. It is very handy for i) lowering channel cost,
ii) customized selling techniques with broad coverage.
Emerging trends in Sales Management
•Ethical and Social Issues- In recent years it is necessary to abide
social and ethical issues such as legal constraints, provide social values
to customers’ expectations and taking part in events related to corporate
social responsibilities. Sales manager has to understand the complex
nature of the society and take necessary steps to deal impartially with
various social groups.

•Professionalism within Sales-force- Sales manager should have
professional attitude to process sales operation. As customers are well
informed and aware about the market condition thoroughly so it is
necessary to gather knowledge, skills and right attitude to motivate them.
Reliability, professionalism, integrity and thorough market knowledge is
very necessary for today’s competitive world.
Emerging Trends in Sales Management
                               Customer
                                  &
                              Orientation
                Win             Profile
           Opportunity                          Global &
           through new                        Ethical Issues
          selling methods



       Creating                                         Build
                              Emerging
   Solution through                                 Relationship &
    technological           Trends in Sales
                                                      Customer
      innovation             Management
                                                     Orientation



             Situation                         Identify
             Analysis                         Opportunity

                              Diversity

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Introduction to sales management

  • 1. Introduction to Sales Management Dr. Debasis Ray
  • 2. Evaluation of Sales Management A. The beginning era identified as Simple Trade Era, lasted from the beginning of the marketing concept to the mid 19th century. In this period whatever products available were harvested with limited offerings. Exploration and trade in resources was the focus of the economic activity with products as center of attraction.
  • 3. Evaluation of Sales Management B. In the next stage the simple trade era was replaced by the production era, continued until the great depression. In this era importance was given on engineering and production. The primary objective was to only produce product and sell it to the market in assumption that customers have to accept it as alternatives were not available.
  • 4. Evaluation of Sales Management C. The sales era lasted between 1920’s and 1940’s, emphasized on different marketing related aspects rather than product only. As consumer markets were saturated and competitions were increasing day by day so it was not easy to sell product without providing adequate information about the brand. Here price became one of the most important features to organizations to get an edge over their rivals.
  • 5. Evaluation of Sales Management D. During the post Second World War phase, World featured economic boom resulted a urgent need of a separate department for marketing called as Marketing Department Era. Here organizations experienced that past sales orientation concept were not sufficient to motivate consumers as they have more bargaining power in market place. Business consolidated market related activities like advertisement, sales promotion, public relation etc into a consolidated department and concentrating on brand positioning.
  • 6. Evaluation of Sales Management E. As the premise of the marketing concept became widely accepted so the era of marketing organization emerged to take care of customers’ need. Now customers are the focal point and all employees became part of the marketing effort. In the classical theory of marketing evolution this is the last stage followed by two modified version of sub-stages.
  • 7. Evaluation of Sales Management i) This sub-stage within marketing concept identified as the relationship marketing concept. The goal of the organization is to build-up a long-term relationship with customers. The general focus has changed to lifetime customer value and customer loyalty. Customer relationship management and data-mining become the buzzwords in recent marketing scenario. ii) The second sub-stage within the marketing concept is identified as social/mobile marketing concept. It summed-up the knowledge and theories of its predecessor era but focuses on real-time connections and social exchanges based on build-up relationship driven by the consumers. In this concept businesses are connected 24/7 to current, future and potential consumers in real time.
  • 8. Evaluation of Sales Management
  • 9. Concept & Definition of Sales Management Sales management originally referred exclusively to the direction of sales force personnel and lately the term transformed into broader aspect in addition to the management of personnel selling. In general view Sales Management refers the management of overall marketing activities such as advertising, sales promotion, marketing research, physical distribution, pricing and product merchandising.
  • 10. Concept & Definition of Sales Management According to American Marketing Association sales management refers “the planning, direction and control of personnel selling, including recruiting, selecting, equipping, assigning, routing, supervising, paying and motivating as these tasks apply to the personal sales force”.
  • 11. Concept & Definition of Sales Management Efforts put forth to attain a company’s sales objectives through sales management’s involvement with following activities: (1) Formulation of sales strategy through development of account management policies, sales force compensation policies, sales revenue forecasts, and sales plan, (2) Implementation of sales strategy through selecting ,training, motivating, and supporting the sales force, setting sales revenue targets, and (3) Sales force management through development and implementation of sales performance, monitoring, and evaluation methods, and analysis of associated behavioral patterns and costs.
  • 12. THE NATURE AND IMPORTANCE OF SALES MANAGEMENT According to Robert N. McMurry in his famous article ‘The Mystique of Super Salesmanship’ (Harvard Business Review, March-April 1961, p.114) classified a salesperson’s position in the organization on following ways:- •Position where a Salesperson’s job is predominantly to deliver a product; •Positions where a salespersons is predominantly an internal order taker; •Positions where a salesperson is also predominantly an order taker but works in the field;
  • 13. THE NATURE AND IMPORTANCE OF SALES MANAGEMENT •Positions where a salesperson is not expected or permitted to take an order but is called only to build goodwill or to educate an actual or potential user; •Positions where the emphasis is placed on technical knowledge; •Positions which demand the creative sales of tangible products; •Positions requiring the creative sale of intangible products;
  • 14. THE NATURE AND IMPORTANCE OF SALES MANAGEMENT While the role of sales management professionals is multidisciplinary, their primary responsibilities are:- (a) Setting goals and standards for a sales-force; (b) Planning, budgeting, and organizing sales program to achieve pre-defined goals; (c) Implementing the program with proper segmentation and (d) Controlling the overall program and evaluating the results.
  • 15. Objectives of Sales Management Sales management necessitates several objectives which are executed by sales managers. There are three such main objectives exist in the operational part of the organization:- 1.Sales Volume 2.Contribution to profits 3.Continuous Growth
  • 16. Objectives of Sales Management • The sales executives in this case are the ones who help implement these objectives. • However it is the top management who are responsible to make skeleton of the organizational operation and has guided the lower management with full proof strategy to achieve these objectives of sales management. • The top management should come out with the idea of new products which are socially responsible and are marketed in a manner which meets customer’s needs and expectations. • Thus sales management involves a strong interaction between Sales, marketing and top management and worked as an integrated unit under the organization as a whole.
  • 17. Emerging trends in Sales Management •Global Presence- Being a global, it is very necessary to face stiff challenges from global companies. Due to differences in culture, language and taste and preferences of customers it is not easy to adopt global condition. So sales force should have well equipped with improved technology, strategy and operational to upgrade themselves for international level. •Innovative technology- Revolution in technology helped companies to communicate with world-wide customers in ease way. To promote products sales management on behalf of organization should adopt new innovative technology. So it is important for sales manager to aware off recent technologies using to get edge in competitions. •Better Customer Relationship Management (CRM) - Being a successful organization in today’s competitive world it is necessary to build long-term relationship with customers. It is less costly to retain an old customer rather than acquiring a new one. So building up long term relationship will help the organization to know better about needs and wants of the customers as referral process is very important for the organization. It is not only building the brand image but also provide favorable condition to operate.
  • 18. Emerging trends in Sales Management •Diversity among Sales-force- There is always exist diversity between sales-force of an organization. Sales manager has to accommodate himself with people of different background within his sales-force. •Team Based Selling Approach- In recent years it is common approach for the organization to sell the product as a team to build long- term relationship with potential customers. It is also very useful when technically complex products are in the process to sell. Generally sales team consists of top management, inbound and outbound salespersons, technical specialists etc. •Multi-channel Operations- in today’s competitive world, multi- channel operation system is very useful to reach out for potential customers in different ways. It is very handy for i) lowering channel cost, ii) customized selling techniques with broad coverage.
  • 19. Emerging trends in Sales Management •Ethical and Social Issues- In recent years it is necessary to abide social and ethical issues such as legal constraints, provide social values to customers’ expectations and taking part in events related to corporate social responsibilities. Sales manager has to understand the complex nature of the society and take necessary steps to deal impartially with various social groups. •Professionalism within Sales-force- Sales manager should have professional attitude to process sales operation. As customers are well informed and aware about the market condition thoroughly so it is necessary to gather knowledge, skills and right attitude to motivate them. Reliability, professionalism, integrity and thorough market knowledge is very necessary for today’s competitive world.
  • 20. Emerging Trends in Sales Management Customer & Orientation Win Profile Opportunity Global & through new Ethical Issues selling methods Creating Build Emerging Solution through Relationship & technological Trends in Sales Customer innovation Management Orientation Situation Identify Analysis Opportunity Diversity