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Your Summer Reading List:
Six books to help you understand
and excel at your social media job

           May, 2012



                     Gadi Ben-Yehuda, Social Media Director
                  IBM Center for the Business of Government
                                Gadi.BenYehuda@us.ibm.com
                                                202.551.9338
                                             © Copyright IBM Corporation
                                                                   2011
Book One: Bowling Alone
                    Key Concepts: Bridging, Bonding,
                    Dark Side of Social Capital




                                                                      @GBYehuda
  2                                                © Copyright IBM Corporation 2011
Book Two: Connected
                      Key Concepts: Online and offline behaviors are
                      related
                      Different online personality types: Trolls, Free-riders,
                      Cooperators, Punishers, Nodes




                                                                             @GBYehuda
3                                                         © Copyright IBM Corporation 2011
Book Three: The Shallows

                   Key Concepts: Social media isn’t just way of sharing
                   what we think, it’s a way of thinking. This can have
                   positive and negative consequences.




                                                                       @GBYehuda
4                                                   © Copyright IBM Corporation 2011
Book Four: True Enough


                  Key Concepts: Consumers of social media have
                  biases, much the same as media outlets do, that lead
                  them to engage in “selective exposure” and “selective
                  perception.” There are, however, ways to surmount
                  those hurdles. Specifically:

                  1. engage people as part of networks,
                  2. include network nodes as part of the conversation
                  (harking back to Connected)
                  3. listen at least as much as we talk,
                  4. have as much data as possible,
                  5. develop a deep and wide network,




                                                                         @GBYehuda
5                                                     © Copyright IBM Corporation 2011
Book Five: Cognitive Surplus
                     Key Concepts: People have a lot of time and talents
                     that they are willing to devote to personal, communal,
                     public, and civic projects. Further, they respond to a
                     few non-monetary incentives, including fulfilling their
                     desire for: competence, connection, meaning, and
                     recognition.




                                                                          @GBYehuda
                                                       © Copyright IBM Corporation 2011
Book Six: Reality is Broken
                      Key Concepts: We can engineer better outcomes for
                      programs if we understand the same motivations that propel
                      gamers to spend the equivalent of 3 billion hours a week
                      playing (and often failing) in video games.

                      All games feature: a goal, rules, a feedback system, and
                      voluntary participation.‘


                      14 Fixes to ‘save the world,’ including
                             • Activate extreme positive emotions.
                             • Do more satisfying work.
                             • Find better hope of success.
                             • Strengthen your social connectivity
                             • Immerse yourself in epic scale.
                             • Seek meaningful rewards for making a better effort.
                             • Have more fun with strangers.
                             • Seek out more epic wins.



                                                                                    @GBYehuda
 7                                                               © Copyright IBM Corporation 2011
Questions?




               Gadi Ben-Yehuda
         Gadi.benyehuda@us.ibm.com
            Twitter: @GBYehuda
           G+: GPlus.to/GBYehuda




                                                        @GBYehuda
8                                    © Copyright IBM Corporation 2011

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Social Media Summer Reading List

  • 1. Your Summer Reading List: Six books to help you understand and excel at your social media job May, 2012 Gadi Ben-Yehuda, Social Media Director IBM Center for the Business of Government Gadi.BenYehuda@us.ibm.com 202.551.9338 © Copyright IBM Corporation 2011
  • 2. Book One: Bowling Alone Key Concepts: Bridging, Bonding, Dark Side of Social Capital @GBYehuda 2 © Copyright IBM Corporation 2011
  • 3. Book Two: Connected Key Concepts: Online and offline behaviors are related Different online personality types: Trolls, Free-riders, Cooperators, Punishers, Nodes @GBYehuda 3 © Copyright IBM Corporation 2011
  • 4. Book Three: The Shallows Key Concepts: Social media isn’t just way of sharing what we think, it’s a way of thinking. This can have positive and negative consequences. @GBYehuda 4 © Copyright IBM Corporation 2011
  • 5. Book Four: True Enough Key Concepts: Consumers of social media have biases, much the same as media outlets do, that lead them to engage in “selective exposure” and “selective perception.” There are, however, ways to surmount those hurdles. Specifically: 1. engage people as part of networks, 2. include network nodes as part of the conversation (harking back to Connected) 3. listen at least as much as we talk, 4. have as much data as possible, 5. develop a deep and wide network, @GBYehuda 5 © Copyright IBM Corporation 2011
  • 6. Book Five: Cognitive Surplus Key Concepts: People have a lot of time and talents that they are willing to devote to personal, communal, public, and civic projects. Further, they respond to a few non-monetary incentives, including fulfilling their desire for: competence, connection, meaning, and recognition. @GBYehuda © Copyright IBM Corporation 2011
  • 7. Book Six: Reality is Broken Key Concepts: We can engineer better outcomes for programs if we understand the same motivations that propel gamers to spend the equivalent of 3 billion hours a week playing (and often failing) in video games. All games feature: a goal, rules, a feedback system, and voluntary participation.‘ 14 Fixes to ‘save the world,’ including • Activate extreme positive emotions. • Do more satisfying work. • Find better hope of success. • Strengthen your social connectivity • Immerse yourself in epic scale. • Seek meaningful rewards for making a better effort. • Have more fun with strangers. • Seek out more epic wins. @GBYehuda 7 © Copyright IBM Corporation 2011
  • 8. Questions? Gadi Ben-Yehuda Gadi.benyehuda@us.ibm.com Twitter: @GBYehuda G+: GPlus.to/GBYehuda @GBYehuda 8 © Copyright IBM Corporation 2011

Editor's Notes

  1. In reality, we are born alone and exist in our own minds (except for the Na’vi). Only through layering connectivity media can we extend our cognitive capacities